“Don't buy the membership geeks squad. Or any protection plan. It is worthless. I called for an issue. They sent 2 different people to do a diagnostic. Nothing has been fixed. According to the customer service I need to call again after the diagnostic test and get them back out in order to fix the problem. I did. Still nothing. I called to cancel my service for these reasons and the guy just told me. Sorry but we have a process and it might not be customer friendly. Seriously? They just told me customer service is not customer friendly. This is ridiculous. AND I PAID FOR IT FOR 2 YEARS AND NOT HAVING FIXED ANYTHING.”
“Absolutely terrible experience. A waste of time and money.
I ordered an Openbox MacBook Pro on May 11th. It arrived on May 18th. Only it didn't arrive because they sent me a shark vacuum. Not the thing I ordered. So I messaged customer service about it, and she gave me the wrong information. She told me I could go into my nearest best buy with the wrong item, and they'd be able to exchange it for the item I ordered that same day. So I went to the store, and they told me they couldn't help me with any of it because it was an open box order, and they didn't have that item in stock. (ALSO the guys that helped me in the store were great, very nice, and understanding).
But how does it make sense that I wasted $30 on Uber rides because of your guys' mistake?
It gets worse.
I then called another customer service line (this lady was great and very empathetic and helpful) and was told over the phone that I'd have to mail the wrong item back through UPS at my local store. Ok, fine. But then she told me I'd have to wait 10-15 business days for them to process the wrong item return. So I asked if I would be getting the item I originally purchased. She told me at the end of those days there was no guarantee the original item I ordered would be replaced. Essentially they had absolutely no way to check how they messed up my order and where the frick my item was. Which is ridiculous. It's an almost $1500 laptop, and you don't know where it is? So at the end of those 10-15 business days, maybe I'd get the laptop I ordered, or maybe I'd get a refund. Who knew?
May 18th, So I messaged again the next day asking for a refund and that I didn't want the replacement. To wait 10-15 days without any sort of guarantee that I'd get the laptop I originally ordered was absolutely ridiculous. Side note: My return arrived at their return location within 12 hours. So to wait another 10-15 days was probably the stupidest thing I've heard in my life. BUT none of this was the customer service rep's fault. It's corporate policies and procedures. This customer service rep was quick, empathetic, and helpful. She helped me get it refunded.
But I still need a laptop, so on May 18th, I ordered another laptop (the same exact one but in a diff color). Also, despite it being the same exact computer but in a different color and it being the same open-box quality (excellent), I ended up paying $100 more. So THEIR mistake has now cost me $130. Great.
Best Buy said it would be delivered in one day (HAHAHA ya right). It got delayed and didn't even ship out in a day. So I also asked the same lady if I could make sure they sent me the correct item this time because I've got trauma at this point. She says she can leave a note for their warehouse to make sure, but they couldn't guarantee me a delivery date earlier than June 2nd. Two weeks. After being promised one-day delivery. I should've known. She also told me it was delayed because the laptop I ordered was in high demand, leading me to believe they sold too many and that the one I ordered had already been shipped to another person. Maybe that's why I got the stupid vacuum in the first place.
So it's now May 19th. I just said frick it. I'm going to order a brand new one from Apple because they do two-hour delivery. So I canceled and got refunded for my order from Best Buy as it still hadn't shipped out. Ordered my laptop at 5 pm from Apple and received it at 8 pm. The same day. Easiest process of my life. I just regret spending more than a week trying to get one from best buy when clearly Apple was the WAY better option, and I would've saved an entire week and $30 from Uber rides. (the $100 from the new laptop was voided because I canceled the order)
I get it. $ 30 may not be a lot to some. But I am a college student. I work part-time for minimum wage. $30 on Uber rides is A LOT of money for me. And the fact that it was due to not one but two Best Buy mistakes is ridiculous.
I blame the first customer service rep for giving me the wrong info, but most of all, I blame corporate for this one. You guys have terrible management that is incomparable to Apple and Amazon. And I don't mean in terms of fast delivery. I mean in the quality and efficiency of e-commerce experience for customers. The guy who helped me in the store told me one time he ordered an expensive camera lens, and you guys sent him string lights. Like, are you serious? Is anybody managing your guys' e-commerce? It doesn't seem like it. And maybe I sound like a brat who didn't get what they wanted right away, but again I am a college student. Laptops are very essential to education and very expensive. So yes, I was upset that the laptop I spent $ 1.5K on was such a hassle when it shouldn't have been.
False promises, horrible return experience, spotty customer service (Three good experiences, one awful experience).
I will never buy another item from best buy because of this experience.”
“This is the first time in my life I have been so upset with an organization that I took time out of my busy day to leave a bad review. I have had the most unacceptable customer experience and plan to continue to leave bad reviews on every platform I can find until Best Buy provides an acceptable resolution because unfortunately for the past week they have only given me the run around and not made good on their promise to provide a replacement or even have a supervisor return my call.
I am have spoken with Best Buy on 4 different occasions without resolutions. They shipped my product to the wrong address that I have never lived at in a completely different state. I contacted them immediately on the 11th when I got the order notification with the wrong address. They said they would re-route it but then I got an email on the 12th saying they could not re-route it and that I needed to call FedEx myself. I called fedEx and was told only the shipper (Best Buy) could reroute it. I called Best Buy back again on the 12, they told me I would have to wait until I got a message that it had been delivered and then call them back and confirm I never received it. I got the notification that it was delivered to an address in Ohio that I do not live at or near. When I called Best Buy back they said they would process a new order and I would receive it Sat the 13th. It never came. I got an email saying it was delayed. Then I got an email today 5/18 saying that they were not going to refund my money or replace the order and that my only resolution was to contact my local authorities! I called Best Buy and asked talk to a supervisor and was told someone would call me back and no one has.
Best Buy has never been able to explain to me how this address was ever associated with my account. I do not even know where Freemont Ohio is. I have no intention of paying almost $600 for two products I did not receive. I am very disappointed in Best Buy and how they have handled this. I will continue to dispute it until it is resolved. I will not allow this to affect my excellent credit rating when I have gone through all the appropriate steps from the very beginning to try and remedy the error. I called them immediately within the hour that the order was placed. I had originally ordered 3 items and was able to cancel one on time but not the other two which makes absolutely no sense. If they would have just corrected the mistake immediately when I called the items never would have been shipped.”
“Horrible service!
Ordered a washing machine
After waiting 3 weeks for delivery with an appointment, had a window of 12 hours
Took the day off work for the appointment
Waited all day 15 minutes before window up found a note at my door saying. Sorry we missed you. They never knocked on the door. I have cameras, they avoided them and dud the keep the appointment. Will never purchase anything from them ever again”
“Recently purchased 19k worth of bestbuy products. Sony camera, lens ,LG appliance entire kitchen, microwave,Range, dishwasher, refrigerator, 86" LG, Sonos everything and Ring alarms. Went to purchase alexa echo and ask to make sure this will go under my total tech as well. Was informed non of my things were coverd anymore. Mind you i used a bestbuy card for some of my purchases. We had no emails, alerts, calls, or no notification of any sorts to informs us that total tech payments was due. Staff wasnt trying to help us at all. Could even give us an ansewer or any help. On top of that the day of delivery they took my appliance to another location and then came with a Damaged refrigerator.”
“cancelled our online order twice without a giving a reason after we had discussed the first cancellation issue ... wouldn’t recommend anyone purchase anything from this company!!”
“I see Best Buy disappearing like Circuit City. I bought a refrigerator over a month ago. I would make an appointment and a day before they would cancel and say the item was back ordered. I finally had enough so I called a local appliance store and they had the same item in stock. I found out that the items price increased in cost by $800. The store advised that the refrigerator was not back ordered and that there were 221 available. Not sure why Best Buy was saying they were back ordered. Maybe because they wanted $800 more. So many outlets to buy products like this so I will never use Best But again.”
“Only reason I bought from them was because of the promised one day shipping. For some reason they shipped my product from California (paid extra for their "expedited shipping") using UPS ground. Literally the other side of the United States from where I live. Called them up to cancel the product, but they said they can't. 1 day shipping became two weeks. Not gonna buy from them again. Not the mention my phone number, CC, and address all got leaked the moment I placed my order. After minutes of my order I received some scam call asking my full CC number saying they are best buy, and surprisingly they know exactly what I ordered.”
“Best Buy customer service is HORRIBLE. I have talked to FIVE different people, all who must be located in India or some foreign country, and no one is able to help me. I tried calling our local Best Buy store and they connected me right back to some foreign person again. DO NOT BUY FROM BEST BUY!!! I gave them a one star reveiw because a ZERO was not given to me as an option.”
“I ordered an Apple Watch on the last day of the $70 off offer. The next day Best Buy cancelled the order saying the information I provided on the order was suspect. I called Best Buy and was told I must call the bank to see why the payment was rejected. The bank said the order was paid to Best Buy but the money was returned by Best Buy the next day cancelling the order. The offer of $70 off was over on midnight the day I placed the order, so, I called Best Buy and asked if they made a mistake by cancelling the order and could I please get the watch now at $70 off. Best Buy agent placed me on hold while they checked why the order was cancelled and the give me the original offer again. I was on hold for about 5 minutes. They hung up on me without getting back to me.”
“Overall good price and quick delivery to front porch, online order. Very pleased with our LG 43” TV. But…I called the local Best Buy in Amherst, NY and asked about recycling our old TV the told me no problem. Just bring it to our store call us on the phone we will come out to your car and take it. No charge. Easy peezy.
So we loaded it in our car, drove it to their store and was told we were misinformed and there would be $30 fee. We objected and referenced to our conversation and was told they were sorry.
I chose to call Best Buy corporate 888-number and had all kinds of communication problems. Call this number, we’ll transfer you to this department on and on. I experience dead ends with choices. No one to talk to. So went on a Bes Buy chat conversation. But that didn’t get me anywhere. They gave me same numbers to call but always went to a dead end. This went on for over an hour. Long story short. No resolve for our issue. TV is still in my car.”
“customer service...since sending all help out of country...it is unbelievable..I was on chat for over an hour and they passed me on to 5 different people who were supposed to be care team...in the end,they just shut me down and I never got the problem solved..I use to talk up Best Buy, because of customer service...”
“Jessica from Pac Tac Protetive Services stuck her nose in where it didn't belong. I was, after 3 plus months, incensed with Best Buy, Issaquah, WA. I told Adrian, the Best Buy employee at the door, I was finally angry and loud and that he should direct me to an office or backroom, not to appliances. Before he could respond to my comment, which was addressed only and directly to him, Jessica from Pac Tac felt the need to stick her nose in. Adrian did not ask for assistance/protection nor feel threatened by a 76 year old woman who walks with a limp and who had been to the store almost daily for the last three weeks. Even Jessica recognized me and acknowledged my frequent visits. Due to Jessica I was asked to leave the store. I told the excellent, polite employee Riley, I was returning my $1800 worth of products. Never mind that I was assured that if I dealt directly with Best Buy and not with Whirlpool, I would become a satisfied customer. Not!”
“I have bought many items from Clarksville, TN Best Buy. I don't work there, so why do I have to hunt someone down everytime I want to purchase something. I have to search it online, know exactly what I want, walk-in and tell the person at the front, or I will never get anyone to help me. Then I end up apologizing for bothering them, because that's just how I am. I just want someone to help me!!!”
“Their customer service stinks. They have no clue what their doing and how to address any issues that confront them. I'm not sure if it is poor training, or that Best Buy contracts out their customer service to foreign countries who don't care about helping you. I twice had to work with them and both times did not get my issues resolved. Over an hour and 30minutes with 6 transfers, pathetic. I ended up going back to the local store and talk with the store manager who was able to help me. My advice to Best Buy either pay more and get qualified workers or slowly lose customers. It's hard for me to go back an purchase anything from them. And I surely can't recommend them knowing their customer service is soooo bad. Best Buy's saving grace is knowlegable store managers. Maybe I don't run large corporations but I do know you have to take care of your customers if you want them to take care of you. You don't stay in business very long if you don't follow that basic principle. Good Luck”
“Extremely disgusting company. They sell defective open box products and scam customers into buying their unnecessary and costly warranties.
I recently bought an ASUS laptop that was on sale because it was open box. One week into using it, the laptop broke because it had problems with the hinges. I did nothing but simply close the laptop and it folded incorrectly because the hinges broke. I called their customer service first asking if I'm allowed to return it and they said yes, but when I got into the store they had a different story to tell. They wouldn't allow me to return it and made me purchase a $450 warranty just to get a replacement. I tried calling their customer service again and they said that there will be a report made about it and that they would send me an email about the details but I never got an email or any news about the report. It's a disgusting scam.
NEVER BUY AN OPEN BOX product from them. ALWAYS CHECK FOR THE SALES they do because they're probably trying to get rid of unsellable last products. And RETURN THEIR PRODUCTS RIGHT AWAY even with very mild signs that something is wrong. I take good care of my things and I've never had to use the warranty once they actually gave me a proper non-defective laptop. It was an absolute waste of money and a purchase I never had to make if they did not send me a defective laptop in the first place.”
“Last night I ordered an Antivirus software but Until now I did not receive the Digital or Online Delivery of it. IT IS VERY DISGUSTING! Why they have contracted third-party sellers with this KIND OF VERY POOR DELIVERY SYSTEM????
This would GREATLY Affect the NAME..., BEST BUY" CUSTOMER SERVICE SYSTEM!
PLEASE improve...”
“I purchased a washer and dryer that is now one year old. I have a warranty in effect for another year. I scheduled service because the washer will no longer turn on. They never showed up.
I called customer service. They told me the notes say the delay is because they ordered a part. The could not order a part because no one has been here to inspect the machine to determine what is wrong.
Subsequently I have had to call 7 times and I have spent 3 hours on the phone to try to get someone out here.
The story keeps changing. They keep telling me someone will call me back yet no one does. They tell me the repair person will call, but can't tell me who that is or when they call.
The phone operators are completely incompetent.”
“had problem with a samsung cell bought at Best Buy. phone not working after only 2 months-made and appointment with "Geek" squad 1200 Sunday 2/12/23, got into line for Geek squad and the appt is meaningless as they take customers lst come 1st served in the line even though my name was on a screen showing my time- finally got to talk to someone and they told me they don't honour Samsungs 12 month warrenty and don't service these phones (which they sell)only their own warranty which is only15 days-they also said they don't work on Samsung phones and it needs a reset that they will do for $40 called for the store manager who was the most hostile unfriendly balligerent store manager (Oscar) that I have ever meet-to make a complaint to corpoate HQ and the jumps & hoops they but you through makes it impossible-Best Buy a bad, bad company stay away”
“Sorry it is so long but it is WORTH the READ. You will learn a lot from this. BB stinks for delivery, and install service and WORSE with customer service.
Would love to leave a zero or lower but I can't. 1 is the lowest. By far they are the worst company to depend on. Ordered 2 TV 2-2-1/2 weeks before Superbowl. ALL items were in stock at the store but I wanted them delivered and installed. I was assured it would be done on Sun Feb 5. I had to get special permission for them to work Sunday as I live in a condo in Florida. My wife tracked the shipment for 3-4 days before scheduled delivery just to make sure it would be delivered and installed. Sunday morning AFTER it was supposed to be delivered and installed. When my wife called the dispatcher 2 hours after it was to be delivered only to be told the order was canceled because the warehouse didn't have 1 or the 2 sound bars. She asked why not deliver what you have? We were told ONLY the store can change this, the order was canceled for delivery that day. We called the store and they had it but warehouse could not get it from them and they already canceled delivery and install. They rescheduled for Feb 14 AFTER Superbowl. We were told ONLY store can change this. We went to store only to get run around for more than 4 hours until I DEMANDED refund. Store manager was giving us a hard time to cancel. He was stalling us so we would not be able to go elsewhere to order and get on time. Finally after several other customers came and complained about the same thing, we finally got a credit. I will NEVER deal with them again. Even if I would have saved a few dollars, which I would not have, (cheaper in Coscto exact same TV or better) is not worth the aggravation.
When I called customer service they claimed there was nothing they can do. It's up to the store. I believe the wrong BBB store is in financial trouble. It should not be BBBY (bed bath & beyond. It should be BBBEST BUY. They stick and their customer service and relations are the worst. DEFINITELY not worth the few pennies savings. STAY AWAY for your sanity. Remember CRAZY EDDIES. Welcome to their replacement.
The COMPANY, STORE AND especially THE MANAGER IN THE BOCA RATON ARE BY FAR THE WROST. I actually think the manager deserves salesman of the year for COSTCO. If not for him I would never have gone to COSTCO. Went their after leaving BB and bought the 2 exact same brand TV with more features, at almost 10% less and they were delivered and installed within 4 days. PBB and their salesman were the best sales people for COSTCO. I'll buy there again.”
