B&H Photo Reviews

Name: B&H Photo
Rating: 4.74

4.7 Rating 1,951 Reviews

100 %

of reviewers recommend B&H Photo

Company Reviews

Metrics

4.7

Based on 1,951 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

212-239-7500

Email:

sales@bhphotovideo.com

Write Your review

Tell us how B&H Photo made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely worst!!!! They did not deliver the item to the correct address and now giving me a hard time issuing refund! First they send me a txt document and ask me to sign it which I did, then they tell me to download a text document and print it, sign it, scan it and send it back, then they tell me to download the pdf and e-sign which they never sent. I spent more than 30 mins with the customer service and kept going in circles. They are deliberately delaying the refund process in the hope for me to give up. I just don't understand why do I have to run around for their fault???”

Helpful Report

Posted 2 months ago

Hello. Thank you for your recent order. We regret your dissatisfaction and apologize for any inconvenience. I would like to investigate this issue further. At your convenience, please reach out to me at gngai@bhphoto.com along with your B&H order number.

Posted 2 months ago

“No follow ups communication from any departments No follow ups communication from management or legal! If you are aboard, do not shop at B&H. After spending over $15000 USD. More than half items where damaged.(over 20 items) Upon returning 19 items back and no refund from duties and other taxes. B&H used DHL to ship my return when DHL lost 4 items. B&H will not response to my emails and follow up as to why they don't take responsibility. I also represented DHL driver signature proofing them that all items were inspected in the box before sealing it. DHL Canada deemed items lost via operations and B&H has to open a claim. What is troubling is when ask B&H to provide me with proof of letter of response from DHL, I get no responses. DO NOT BUY ANYTHING from B&H.”

Helpful Report

Posted 2 months ago

Hello Nersi. We regret your dissatisfaction. You've been in contact with B&H regarding this issue and have requested documents which we could not provide. For further assistance, it was suggested that you reach out to our Customer Service Department. You can reach out to them via e-mail at cs@bhphoto.com. ~Geoffrey Ngai / B&H Photo-Video

Posted 2 months ago

“I bought a UFL-3 flash from B&H Photo on April 2, 2024. The battery compartment lid for the flash is jammed. I cannot insert it into the flash and as a result I cannot use it. I have contacted an O&M (Olympus) repair shop but this product is discontinued and the parts are no longer available. Had I known that, I would have never purchased this flash. I've spent 500 dollars on a flash - I've never used it and it looks like I will never be able to do so due to this issue. The manual states that the O-Ring for the flaah should be replaced yearly - but you can't buy these anymore either so eventually this flash would have failed anyway when the battery compartment flooded. I understand that B&H Photo has a 30 day refund policy (i bought it two months ago and havent used it yet) - but I think the fact that the product is discontinued, has no warranty, can't be repaired, and can't be maintained (O-rings no longer available), should be taken into consideration. (They shouldn't be selling this flash anymore.) They didn't consider any of this - all they did was quote their 30 day return policy again. I doubt I will buy from this store again and I recommend you avoid it too. If things go wrong, they will not help you - and you may end up with a very expensive paper weight like me.”

Helpful Report

Posted 8 months ago

Hi Richard. I apologize for any inconvenience. I'd like to look into this further for you. At your convenience, please send me an e-mail at gngai@bhphoto.com along with your order details and information about the Olympus repair shop. ~Geoffrey Ngai / B&H Photo-Video

Posted 8 months ago

“On two separate occasions within the course of 2 weeks, I was fortunate enough to successfully order a highly sought after gaming monitor for a birthday present. Both times, my order was unceremoniously cancelled. After I ordered the second one, I even sent them an email and asked them to contact me if they had concerns with my order (Order #1105242022) as the first cancellation was "marked as fraud by our verification team". Even with my direct contact information and assurance that I was a real person, they cancelled my second order also. I sent their customer service people a note about the first cancellation and got no response. I didn't even bother the second time. I see they have incredible reviews here, maybe they're paying for them because my experience couldn't have been worse. I got two order confirmations - one was cancelled after 40 minutes, the second (Order #1105304667) was cancelled 9 days later as they were closed for Passover. I'll stick to newegg and Amazon for this purchase going forward and have removed B&H from my searches. Unbelievable.”

Helpful Report

Posted 10 months ago

Hello. We regret any inconvenience and confusion. Your orders may have raised concerns and required verification. If you were not able to adequately provide the necessary information to our Verification Department, the orders would be canceled. We appreciate your understanding. ~Geoffrey Ngai / B&H Photo-Video

Posted 10 months ago

“I have been a longtime customer of B & H. My husband and I are both photographers and we have bought in the thousands of dollars of equipment from them. Eager to sell to you, but very reluctant to take returns. Always it will work out in their favor not in yours. For the eclipse, they bundled free glasses with lens filters. When we tried to return the filters which were gifts for other people, they charged us a 1/3 of the original price as a fee simply because we wanted to return them. I’m tired of businesses who are only concerned about taking your money not about providing customer service.”

Helpful Report

Posted 11 months ago

Hello. Thank you for your order. We regret your dissatisfaction. I would like to look into this for you. Please reach out to me at gngai@bhphoto.com and provide your order B&H order# and reference to this review. ~Geoffrey Ngai / B&H Photo-Video

Posted 11 months ago

“I usually have a great experience dealing with B & H, but not this time! I just ordered a computer and was very clear with the salesman that I needed a computer with more space. The person pulled up the specs on my old computer (which I also purchased from B & H) and told me the new one would have a lot more space. Unfortunately, it had less space because my old computer had three drives, not one. I had to have Geek Squad install a new drive to be able to move forward with my projects. Based on my experience and Yelp reviews, it seems B & H can be a little slippery with how they deal with people. BE CAREFUL!”

Helpful Report

Posted 1 year ago

Gary: From your description of the problem there may have been some confusion between the computer's RAM (memory) and hard drive capacity. The computer you purchased had 32 GB of installed memory 36 MB of L3 cache, and 1 terabyte of capacity. This exceeded the specs of the previously purchased computer. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, sage decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.”

Helpful Report

Posted 1 year ago

“Worst service ever! FedEx lost my package, and B&H didn't file a claim with FedEx. I lost my money simply because B&H didn't do what they were supposed to do. Don't buy from B&H.”

Helpful Report

Posted 1 year ago

“Here it the thing. Great product in the market but, good luck finding anyone on their website to ask a question.”

Helpful Report

Posted 1 year ago

Thank you for your interest in &H Photo and in our site at www.bandh.com. Our site offers a LiveChat link and one-on-one video chat at https://www.bhphotovideo.com/l/Live-Video-Chat. Our site also offers text chat links and a link where a customer can request a callback. There's also an email link, and a toll-free telephone number. If you're having trouble navigating any of this you can email sales@bhphoto.com or call 800.831.2434. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“They have sent broken equipment that delayed a professional trip on one occasion and on this most recent occasion, I ordered a camera that was set to arrive on the range date, and I received an email saying they had called to verify my payment, although I had been using the same form of payment at Adorama as a first time customer I emailed and called back but they were closed and the next email I received was that my order was canceled due to lack of verification. I don’t know if they expect people to answer calls they don’t know in today’s world of overwhelming scam calls , but once again, they left me high and dry with nothing but a few thousand dollars missing from my bank account for a couple of weeks. Do not shop here, try Adorama I highly recommend them.”

Helpful Report

Posted 1 year ago

Mark: Thank you for your orders and this feedback. We regret your dissatisfaction. The purpose of our verification process is to deter credit card fraud, identity theft, and other forms of online piracy. It is for our customers' protection. Increasingly it is required by the merchant banks which permit us to accept card-absent transactions. Your order was refunded the same day it was cancelled and the refund should be visible on your bank's account in just a couple of business days. This is due to federal UCC regulations we cannot ignore and cannot speed up. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“Apparently, European issued cards are very sus nowadays. The most ridiculous email I have ever received. "However, due to the fact that this order was paid with a card issued outside the USA, we are missing some important security information, such as address verification and so we have to take additional steps to protect the cardholder, thus your order is on hold. Therefore, we kindly ask; that if you or a colleague of yours has previously shopped at B&H Photo, whether it was online, over the phone or at our Superstore in NYC, we ask if you can provide us with the details associated with that order. However, if this is your first time shopping with us; we ask respectfully that you provide us with some additional information such as a link to your online profile at Facebook or LinkedIn or a similar page; Alternatively, if you have a work email address with a valid domain replying from it will help expedite the processing of your order. Your credentials will not be stored or used for marketing purposes". Excuse you? Facebook? LinkedIn? Fricking order details of another person? Have you ever heard of privacy or is that concept is non-existent in modern America? Am I tripping or even Amazon (a privacy-nightmarish company itself) could not possibly have sent a more outrageous email. Whoever runs your VeRiFiCaTiOn Department, wake up! This is not the way fraud works, this is not the way you treat new customers. They came from your competitors and they can just as easily go back to them! The payment processed just fine when I placed my order. However, it took your VeRiFiCaTiOn Department around 24 hours to suspect the alleged fraud, charge me with another 1$ for nothing and then send me that beautiful email saying I have to prove something to them. What in the name of Christ is that? First experience with this store and the fricking last!”

Helpful Report

Posted 1 year ago

Cassandra: Thank you for your recent order and for this feedback. I am sorry for your dissatisfaction. The $1 fee was a "lien," not a charge and is used to test the validity of the credit card. It usually expires shortly after it is applied. Our site FAQ says, "However, a credit card authorization hold occurs at the time the order is placed." The purpose of verification, a process increasingly required by the merchant banks which permit us to accept so-called "card-absent" transactions, is to deter credit card fraud, identity theft, and other forms of online chicanery. It is designed for your protection as much as for ours. I'd like to know more about your experience but I cannot ID you or this transaction. Please email details, especially the B&H order number, to me at henryp@bhphoto.com. TIA. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“Your personalized towels are absolute rubbish!! They are paper thin, poor quality and feel like rags. It would be embarrassing to give them as gifts! Only good to wash my car with!!. DO NOT BUY THEM.”

Helpful Report

Posted 1 year ago

Susan: Thank you for your interest in B&H Photo and for this feedback. I'm not sure what "personalized towels" you're referring to as I do not recall we sell or recently sold any similar product. I'd like to know more and see how we can make you a more satisfied customer. Please email me at henryp@bhphoto.com and be sure to include the B&H order number. TIA -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“I am a dedicated customer for years MAURICE Lens did not connect saying (lens unavalable) and lens was tight to unscrew. Took to USED Dpt and they reffered me to outside company. OUTSIDE COMPANIES findings,"lens and camera corrosion damage we cant help you and sony won't either". They Returned it to me, I turned around got someone to look at it fix it for $150.00. They did, and guess what THE PROBLEM was? The SETTINGS. B&H gave me $25 dollars credit next purchase. Fred moshe Blumenthal Big Insult/ SAUVER PROGRAM COMMUNITY BASE PROGRAM FOR YOUTH.self funded by me. Were is the accoutability? very cold blooded. and i shop here all the time. I am shocked. Who is responsible to reinburse me for the money i paid. and why didn't people just check the camera? I was at the last week of my warrenty,Hardly ever used camera. very sad. Date of experience: November 02, 2023”

Helpful Report

Posted 1 year ago

Thank you for your order and this feedback. We regret your dissatisfaction. This purchase was placed on 11/07/22 for a new Sony camera + lens kit. The first after-sale comment in the order's customer service log is from 10/26/23 so it seems the camera and lens worked well until then. The repair company's comments dated 10/26/23, include, "The associated corrosion/liquid damage require parts/labor beyond the economical repair threshold. We suggest replacement." Sony's new-camera warranty does not cover corrosion/liquid damage. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“Paypal check out errors on mobile device & on desktop. Forced to use credit card.”

Helpful Report

Posted 1 year ago

Thank you for your order and this feedback. We regret your dissatisfaction. We're aware of the problem Comenity Bank is experiencing and we are working with them to resolve it. You can phone us at 800.221.5743 with your Payboo account number and the B&H order number and we will transfer your payment method to Payboo so you can get whichever of the Payboo benefits you prefer. Thank you for your patience and perseverance in completing this transaction. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“I ordered some software for cd copying. When I received it I accidentally cut the small plastic seal on the box, not noticing they had erroneously sent me software for a mac! I have a pc! They will not accept a return even though it us the wrong product!”

Helpful Report

Posted 1 year ago

Thank you for your interest in B&H Photo and for this feedback. I am sorry for your dissatisfaction. I'd like to see how this can be amicably resolved but I cannot ID the customer or transaction. Please email details, particularly the original B&H order number, to me at henryp@bhphoto.com. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“I placed an order for a $2200 with this incompetent retailer. Numerous items were missing from the box. I contacted customer support and was given the run around, different stories from different people and overall rude people to talk to. Their solution was to not send the missing items or refund my order in any way. I will not do business with them again, avoid this retailer.”

Helpful Report

Posted 1 year ago

Morgan: Thank you for your order and this feedback. We regret your dissatisfaction. We confirmed the contents of the box we shipped were complete when shipped and confirmed the package weight with the shipper, which denied your claim. Your order was shipped to a campground and anyone there could have accessed the package or contents. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“I have been dealing with multiple issues for weeks with b&h. I had a return an item because they sent the wrong one, only for them to send the exact same wrong item. I've been waiting over a week to hear back about this. The payboo card is a sh*tshow. There was a system error not allowing me to make a purchase. Had to talk to four people before they said they fixed it, only for it to not be fixed. So I call AGAIN. They tell me i made a large purchase and even though i paid it off and it shows in my bank and on my account through them that it went through, my account is on a 7-10 day hold to make sure it went through. I've never dealt with so much BS with a bank before and as much as I'd like to continue using b&h I think I might have to switch to something else. Absolutely ridiculous what I've had to deal with when I am trying to give the company thousands of dollars.”

Helpful Report

Posted 1 year ago

Christian: Your comments raise two issues. First is the apparent confusion demonstrated by our sending an item which is similar to what you ordered but not correct. This has been escalated to our warehouse QC team to investigate and do what is necessary to make sure this error is not repeated. I reviewed your purchases for June and July and found almost all were paid via Payboo, which we appreciate. The Payboo program is owned and administered by Comenity Bank and we have almost no influence over how it is handled. If you have a still unresolved issue, please email me at henryp@bhphoto.com and I will see if it can be escalated. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“I Ordered a nikon z6ii mk ii thinking it was a US warranty. Come to find out, it's a gray market and the way to find out that it is gray market is to look in "what's in the box section" and see where it says BH warranty. That's what read between the lines actually means because they will scam you into paying full price for a gray market item. Once I found out it was gray market, I called and spoke to a manager that was condescending and spoke down to me making sound like a liar. When I asked where it indicated it was a gray market item, he said it was under the "mirrorless" word in the description page. When in fact it never did, then he says you have to look at it from your browser and not your phone. I order from my phone, all the time and it never indicated it, on there. Long story short, I am never buying from them again because there are plenty of other stores that wouldn't scam you into thinking you're buying US warranty item. B&H, I've been ordering from you for over 20 years and it will stop now. I also spoke to another manager and he wasn't any better. Sure he was apologetic but that's no good! I hope you shop around before going to them! Never again!”

Helpful Report

Posted 1 year ago

Steve: Thank you for your order and this feedback. We regret your dissatisfaction. My colleague Brian Markman, our Senior Manager | Marketing Customer Advocacy, has reached out to you via email and is eager to discuss this further by phone and come to an amicable resolution. He appreciates you responded to his first email and is eager to continue the conversation. -- Henry Posner / B&H Photo-Video

Posted 1 year ago

“Over time I have spent $1000s here. Last purchase was >$3k. A 5 cent item was broken - a 1/2"plastic strap keeper. They would not send it to me. I had to spend a hour of my time to send back the entire item and have that item unavailable for an upcoming trip - which is why I bought it. The keeper is universally on every item they sell with a strap. Apparently all they are is a shipping warehouse, not a customer oriented business who will solve even the smallest of problems.”

Helpful Report

Posted 2 years ago

B&H Web No: 1094897980 Virgil: Thank you for your order and this feedback. We regret your dissatisfaction. The item you're referring to was one of the two most expensive items in this transaction. Returning the item for an exchange is the most effective and efficient way to handle this issue. The second option would have been for you to purchase another and return the one you received for a refund. We'd have been happy to make that accommodation and to ship the replacement item to you with free overnight shipping, as a courtesy. If you'd like to proceed with that option, please let us know at your earliest convenience. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

“Be careful with B&H because if your return rate is too high they will refuse to let you return or exchange anything even if it is defective. I returned quite a few binoculars, but the reason was a lot of them were returns from other customers. You can tell when the box has been opened and the strap is just laying loose in the box. Recently I purchased a $2200 Vespera Telescope at B&H because they had the best price on it and with the Payboo Card I didn't have to pay any tax. I planned on keeping it, and I figured if it was defective they would at least EXCHANGE it. Well unfortunately the scope turned out to be defective, so I tried to exchange it, and then I get this email that because my return rate was high in the past they wouldn't even EXCHANGE the scope. I have returned a lot of stuff at other websites, and I have NEVER been banned from returning items. I have filed a dispute with the BBB just because I think what they are doing is unfair. After all, they could just return the scope to the seller and get reimbursed. If I had paid with PayPal, I am sure I could have won a dispute with B&H because it is not right to have to pay for a defective item and if the seller doesn't stand behind their products, I am sorry, but I don't respect them very much. This practice of refusing to allow customers to return items will come back to bite them because if they screw too many customers in this way it will get around the internet and people will think twice before they buy at B&H. Be forewarned when buying at B&H make sure you are not going to return the item and hope that it is not defective. If you go through these reviews of B&H you will see several one-star reviews where the customer complains about receiving used and returned items and many cases where B&H was reluctant to allow returns and exchanges. B&H likes to sell, but they don't like to take returns, regardless of what their BS Return Policy says!”

Helpful Report

Posted 2 years ago

Dennis: Thank you for your order and this feedback. We regret your dissatisfaction. Our customer service team discussed your returns history with you during November, 2022, advised your return privilege had been suspended, and recorded that you accepted and agreed to our limitation. Your return rate exceeds 70%and the expense is unacceptable. The notion that we could just send the item back to our supplier for a refund is naïve and does not represent how our vendors handle the complex and fraught issue of product returns. Retailers pay for every return and pay a penalty for an excessive amount of returns. Even accepting a return in perfect working order often means an expense, and consigning the returned item to our used dept where we have to sell it for a substantially lower price. -- Henry Posner / B&H Photo-Video

Posted 2 years ago

B&H Photo is rated 4.7 based on 1,951 reviews