British Heart Foundation Reviews

Name: British Heart Foundation
Rating: 1.37

1.4 Rating 420 Reviews

8 %

of reviewers recommend British Heart Foundation

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1.4

Based on 420 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 45%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.3 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful experience. If there is a tiny mark they won’t take , yet there is worse in there shops , never again”

Helpful Report

Posted 6 months ago

“Tried to donate a two seater sofa in good condition, with no stains or marks. There was a slight scuff mark on the mattress from where the straps rubbed against it, also they said there was no fire resistant label on it, there was! and also one on the armchair itself. They wouldn't take it because of the scuff mark. I think the drivers had already decided they wasn't going to take it, as it was very heavy and one of drivers looked about 12yrs old and a gust of wind would have blown him over. Another charity come and took it in the end and were very grateful for it.”

Helpful Report

Posted 6 months ago

“Would not donate to this charity ever again. Two oak furniture land sofas offered, on the phone they wanted them, driver turns up because van was full would only take one. This was the Chelmsford store.”

Helpful Report

Posted 6 months ago

“This is the second time I have tried to donate a sofa and chair to BHF. The first time I waited in all day and nobody turned up, when I phoned for an explanation I was told “oh they couldn’t find your address. In that case why didn’t they ring for directions. I donated the items to another charity who collected promptly and with no problems finding my address. This time I waited til 12.30 for a morning collection then rang to check the sofa was still being collected. I was told that whoever dealt with the booking had forgotten to put it in the diary so no one would be collecting today and I would have to wait another week for collection, I have now arranged for another more deserving charity to collect the sofa and won’t be donating to BHF again.”

Helpful Report

Posted 6 months ago

“Beware of their House Clearance policy! Order #700E32-B240772855 I had inherited my Aunt's house, sold it and arranged for BHF to do the house clearance for me. I had already disposed of nearly all the rubbish and taken carloads to the local Hospice Charity Shop so anticipated that barring some furniture which did not have the requisite fire labels that they would be able to sell what they collected. The guys arrived on the set day/time and were very friendly and polite and I have no quarrel with them, they got on with the job and were no problem at all. What so annoyed me and nearly broke my heart was when I saw them throwing my Aunt's crystal vases, plates, glasses and other really beautiful things in the huge wheelie bin they brought into the house - their explanation being that 'they can't sell them'. If only I'd known this was going to happen I would have sought the house clearance from another charity. My Aunt had really good quality possessions and to see them trashed in such a way was appalling. I have complained to the BHF but apart from some platitudes have received no decent explanation. Date of experience: 03 August 2024”

Helpful Report

Posted 6 months ago

“We’ve just had a really bad experience when trying to donate furniture and household goods to BHF at Mitcham. I had told them we couldn’t say exactly what would be going as friends and family would be taking some of it but I gave as much of a list as possible to the pleasant lady on the phone when I booked the van. I listed all the large items such as beds and had everything clean and organised in one room when they arrived. One of the drivers was extremely unpleasant and strutted around saying he only worked to his list. He refused a perfectly good single bed due to a barely visible ‘stain’ on the mattress which we would have rubbed off had we noticed it as it would have come off easily. All of the other goods were clean and good quality. He took them in the end, we were his last stop and the van was virtually empty, therefore why all the fuss?? However we are now left thinking we would never donate goods to a charity ever again and in future we would offer them ourselves to individuals for free who might need them and may appreciate the gesture more than the unpleasant attitude we encountered. It was an extremely unpleasant experience and one we don’t intend to repeat.”

Helpful Report

Posted 6 months ago

“paid £32 for delivered (item was £70), my flat which is less then a mile. Birkenhead Store”

Helpful Report

Posted 6 months ago

“Online booking system is very efficient & the guy who collected boxes for the local shops was great - arrived at scheduled time & took items as arranged. But my experience of the furniture collection was negative & similar to other reviews. Refused several items - a bed because I hadn’t dismantled it (which would have been fair enough if I’d been informed that this was necessary, and they offered no assistance with this) another very good bed because they said it had a small (scarcely visible) stain, a glass tv stand, as they said they don’t take these, even though it had been listed on the online form, and a pile of boxes & bags of good quality china & clothing as they said it’d be easier for me to take these to a shop (easier for who? - several trips in my car or they could just put it in their van…). Generally unfriendly manner considering I was donating a large amount of high quality stuff.”

Helpful Report

Posted 7 months ago

“Although the waiting time for the delivery was long I am super pleased with my purchase. I purchased a double waxed pine bed frame for £229 which was a bargain compared to the £500+ that other places wanted. Purchased to go with my sons wardrobe, chest of drawers, bedside cabinet, shoe rack and TV unit from Oak furniture village. Not Oak but colour is a great match. This item was new in the boxes. Delivery men absolutely lovely. Thank you very much BHF Leytonstone London.”

Helpful Report

Posted 7 months ago

“I purchased two sofas on Monday 9th Sept. They were delivered on Tuesday 10th Sept. Great! You would think. But the delivery drivers wouldn't take my two sofas out for me. On Monday whilst purchasing the sofas I specifically asked if the delivery men would put my sofas out for me. The reply was " Yes I'm sure they will ". I went ahead with the purchase... But No they wouldn't. They said they're not allowed. I was told this a number of times. The sofas were returned to the store as I do not have space in my small flat to accommodate 4 sofas. I went into the store today and was told by the manager that I would not have been told that my sofas would be taken outside. ( I would never have purchased them if I hadn't. I'm a pensioner and live alone with disabilities so would need someone to do this for me).I was also told that it is up to the delivery mens discretion to take old sofas out. They told me they're not allowed. The manager proceeded to say I am not going to be able to buy anything in the shop any more. I am banned from doing so. I have been using this shop for years and have donated numerous times. For a charity I find this whole situation extremely uncharitable. I have lost the store money I was told. I have spent a small fortune in that particular store over many years and have donated to many of the small store. I was not at fault here and the woman who served me should have told the truth. Very disappointed in this charity. The shop in question was in Mitcham.”

Helpful Report

Posted 7 months ago

“Will never consider donating to BHF again. It's as if they look for reasons not to take furniture & items, they are probably overwhelmed with donations. Refused to take good quality beds because they didn't have mattresses & when the almost new mattresses were presented, they looked for an invisible stain & left everything! I really was awed!”

Helpful Report

Posted 7 months ago

“Very picky for a charity service. After waiting at home for most of the day the diver showed up and only accepted two of the five cabinets, all identical, I wished to donate. I ended up saying, “no, thank you” and phoned another collection organization who happily accepted all items. Please don’t waste your time with the BHF.”

Helpful Report

Posted 7 months ago

“Ridiculously overpriced for secondhand items. I know it’s a charity but people who shop in these places are there for a reason.. they cannot afford to buy new. Ive stopped leaving donations of clothing as primark items were selling for double the price they were when new.”

Helpful Report

Posted 7 months ago

“Shocking attitude at Colton Leeds and Kirkstall Leeds regarding collection of quality furniture. Driver did NOT phone as promised. Second time driver phoned but I was driving and missed call. When pulled over found could not return the call as it was listed as Private number. Waited 8.30. a.m. until 1pm when driver called to say would be half an hour to an hour. 1 and half hours later admin phoned to say would need to reschedule for another day !! Due to driver going to a house clearance. No apology. Will never donate to BHF again.”

Helpful Report

Posted 8 months ago

Helpful Report

Posted 8 months ago

“We had a nearly new leather sofa we wanted to donate. Rang and arranged a date. Delivery guy rang 15 miniures beforehand to say they were in the way. So, we lifted it outside to make it easier for themselves and make sure they didn’t damage our house on removing. The guys arrived and refused to take because it was outside. It was a summers day and was in perfect condition with fire label and everything needed for resale. Contacted someone else for them to take. You’ve lost out Britsh heart foundation. I won’t be attempting to donate to yourselves and I’ll be donating to others in the future.”

Helpful Report

Posted 8 months ago

“I wouldn't waste your day waiting on a collection time with promise of half hours notice phone call as was prearranged last week. 8 hours I wasted today hanging around for this.Had good quality items to be collected. Rang bhf twice today ,firstly to check if we were on list for collection today then as time ticking by to check if still would be collected, assured both times yes. Their loss”

Helpful Report

Posted 8 months ago

“I will not be donating to the charity again. The collection guys arrived complained that our antique chest of drawers x2 didn’t have keys and that they can’t accept painted items anymore because of the Grenfell Tower fire🤷‍♀️. Left with Ikea items. They need to get over themselves!”

Helpful Report

Posted 8 months ago

“I recently arranged a donation pickup of a TV and desk. While I appreciate the collection service, a 10-minute call ahead is not enough, as I was unavailable during lunch time and not able to sit home all day for a charitable donation service. In the past, I've felt pressured to be at home for pickups with minimal notice. Clearer communication regarding collection windows would be beneficial for both donors and collection teams.”

Helpful Report

Posted 8 months ago

“Ridiculously picky and refused a great sofa because it was straight and not corner lol remind me not to donate to charity in the future.”

Helpful Report

Posted 8 months ago

British Heart Foundation is rated 1.4 based on 420 reviews