“My husband bought hearing aids from your Swindon branch, which we paid fir in full.
After a couple of months, they didn't seem to be working properly, but the hearing consultant didn't seem interested in helping once they where paid for.
They after care service is very disappointing and we wish we had gone somewhere else now”
“Terrible audiologist (Heeral) at Boots Oxford Street Branch, lack of customer service, avoid this branch. Hopefully the other branches provide a far better service.”
“I have had great service from both Mubarak and Sophie at Boots Hearing Centre Middlebrook store near Bolton. From my first hearing test and purchase of my Hearing Aids i could not have had better service.
all my appointments have been on time and all my experience at this store could not have been more professional, i would recommend this Store to all in the area.”
“Appalling customer service, my mother was sold phonak hearing aids in 2021 which have never worked properly. She’s 92 yrs of age, spent over £2,000 for something that has caused nothing but stress and upset, far from improving her quality of life.
Definitely wouldn’t recommend boots hearingcare or phonak hearing aids.”
“1. Misleading selling-promising improved hearing which didn’t materialise. 2. Having tinkered about with the hearing aids over a number of visits with no improvement refusing return of goods/refund as now outside the statutory period (how convenient for Boots) and 3. To cap it all received today a reply to my written complaint-it is on unheaded paper and not signed-could have been typed by anyone, anywhere. Looks like a ‘draft’ and there may be a page missing as it doesn’t make sense. Have no idea where to go from here! (Well I have-and it won’t be Boots Hearing Care)”
“I have had these Phonax hearing aids for three years but I have not been able to wear them full time.Several times I have phoned the branch but I have had no responds from the Audiologist.he was always with a client or he didn’t respond.
I told him that i have trouble with my right ear canal,it has bend in the right ear canal and it was difficult to keep it in.this was pointed to him at the first meeting. So I took them back saying the were not fit for purpose.they were sent back.
Earlier this year I was given a Saturday appointment a lady called Sarah.
I told her my problem .she looked at my hearing aid and immediately diagnosed the problem so back to the repairs.two weeks later I went back to audiogy dept.when i put the hearing aids in they were fixed.
So I was delighted but Ifound that they ran out of power. They only
Managed to last for eight hours.I took them back to Boots branch and the audiology and he said that was not good enough and sent the right hearing aid off to be sorted.in he gave me a duplicate hearing aid programmed it to hearing.
I must tell you that it cost me a great deal of money and petrol and time as it is a fifty round trip for a 15minutes over the past three years.I can see on my email you are advertising a new hearing aid.
I certainly will not buy this and I will go back to the NHS if and when i need
If any body asks me about boots service I shall not recommend it and advise them to read all the reviews.”
“Purchased top of range, £3.5k, December 22. Mediocre service from Macclesfield branch. Had service issue 30 June. Unable to resolve. Earliest appointment for face to face (covering 20 mile radius) 10 July in Knutsford branch, 15 miles away. Service level totally INADEQUATE.
Should have gone to SpecSavers.”
“After leaving a review on trustpilot & being promised a call regarding the matter urgently we finally received one today 3 weeks after complaining!!
My dads hearing aids constantly not working nor charging over £2k spent on them.
Rubbish customer service no money back despite them being less than a year old told via customer services they usually go wrong & repaired for free.Really helpful to have to travel 10 miles each way to get them repaired. Seriously who would buy anything that unreliable if you knew before purchasing so if I can stop someone going through the stress we have had this post is worth it.
Product not fit for purpose & like other reviews I’d give it zero if I could.”
“My hearing test and subsequent fitting of hearing aids was with Mr Shah at the Boots Hearing Care centre in Yardley. I found Mr Shah to be hugely informative , clearly explaining what was happening every step of the way. I was therefore quite prepared for the early days of wearing my new aids and quite quickly became accustomed to them. It has been transformative and made me realise how much I was loosing. His patience and natural good humour made this journey, which I was initially reluctant to make, so very much easier. Have just had my second fitting with an appointment in 12 months time for a further check. Couldn’t be happier with the service I received. The price of the hearing aids don’t appear to be any more expensive than other companies.”
“Been charged for items which were not in stock. No indication on the website of stock value. Emailed the webshop address, no reply.
So did a review on trust pilot this got a response, but still no reply to when or if i get a refund.
Awful website for purchasing hearing aid stuff.”
“On Friday 21st April 2023, I collected my new hearing aids from the Farnborough, Hampshire branch. Of the many years that I have been wearing hearing aids, the
Audiologist in this Branch is very professional. He is very informative, he makes sure that the aids are programmed correctly. I hope he continues to stay in this branch,”
“It is a disgrace for a company like boots in Caterham!! Since had the hearing aid from there, it never right! Spent about £2000.- yet it is appalling! Returned to shop numerous times to get it fixed and they blamed you instead! They like to see the back of you asap and told you to drop the hearing aid in the evening and they will adjust for you the next day so that you need not to go in but heard nothing for 2 days now! Rang at 4pm and was told she has gone home!!?? “We will leave a note for her so that she could call you In morning”! This is someone from Optician department! Come on Boots, you could do better than this!! Could you not understand how frustrated for the old people who rely on your hearing aids day in day out? This is a lot of money for something that doesn’t fit for purpose most of the time! Please please get in touch! I now could not even able to talk to you on phone because my hearing aids is with you! I have left you my son’s phone please get in touch with him! Your earliest attention to this matter will be highly appreciated-”
“THE worst ever ‘care’ I have ever been subjected to. £3000 on state of the art hearing aids that are not fit for purpose. Not 6months old yet and have bygone to be exchanged for a new set again. Save your money, and run away from Boots. They don’t even respond to complaint emails. Into the 3rd week now and still no hearings aids or contact from them.”
“Ihave a boots hearing aid which I got from castlemal Norwich I am due for a check up traveled 15 miles it had been cancelled said they sent a letter which I haven’t received this had happened twice All together I think it had been cancelled about 4to5 times. Some one else was complaining they had been treated the same When I spoke to them I just don’t this is good enough”
“I completed my purchase of hearing aids today. Cross fingers but I found the service excellent. The audiologist was thoughtful, effective and a Lyn empathetic communicator .
I did find other reviews off putting and was therefore very happy with the service that Aliya provided.”
“Cancelled appointments X 3 for my husband on the day of the appointment. Customer service terrible. This is the second pair of £3,000 + hearing aids he has purchased . Agree wholeheartedly with the other reviewers.”
“Beyond dreadful. Avoid
Beyond dreadful. £££’s spent on state of the art hearing aids. Numerous visits for adjustments and 3 times for repair within 6 months and barely a year old. Customer care non existent, 4 calls to them over 11 days, apologies each time and assurances from them to no avail. Avoid at all costs.”
“Would give nil if it would let me. Was told I had ear wax. (Just had it done by nhs) so why? Lost one aid that had no problems with. Wanted replacement. I was told it was no longer sold. ??
Persuaded to try rechargeable. Found them poor and inconvenient. Tested again each time I visited as the sounds were poor. My old one still sounded ok. Also nhs ones sound fine without having tested for years. Old one works with compiler I bought new dont. Replacements cheaper than original.
Wont give me money back or replace battery aids. Tried to return them but they wont take them nor replace them.🥺”
“Having spent almost £2000 for my husbands hearing aids and had the original pair replaced completely, we find the ourselves yet again with one of them in for repair. We have had one or the other in several times for repair. My husband has Parkinson’s related dementia and hearing is a crucial part of the brain understanding the world around him. I was told before Christmas that it was better to wait till new year as Christmas and postal strikes would mean that the time without it would be extended. I find the service and the constant changing of staff at the local branch extremely dissatisfactory. Also the ability to deal with someone with my husbands condition leaves a lot to be desired. More training is in order I think. I would never recommend purchase of Boots hearing aids to anyone sadly..........”
“Hearing aid went in for repair beginning of November 22, after numerous telephone calls to customer services it has still not been returned 2 months later! A different excuse every time to the point I will never use them again.
Over the past 4 years , having paid in excess of 2K for these invisible hearing aids they have been in for repair at least 7 times!”
