British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,020 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,020 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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British Gas 1 star review on 3rd December 2024

Faisal B

British Gas 1 star review on 2nd December 2024

Richard Parsons

British Gas 1 star review on 9th November 2024

Anonymous

British Gas 1 star review on 22nd October 2024

Patrick Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good at taking your money ,but trying to ring or make a complaint is a very slow process. Home service didn't even contact me to tell me why my plumber didn't turn up.I waited from 7 am untill 6pm.”

Helpful Report

Posted 3 months ago

“The initial engineer turned the main radiator off and my mum with alzheimers was left in a cold room for 5 days. They missed 1 appointment. The engineer blamed other work. It was corrected on a visit the following day. No apology for not turning up the previous day and the engineer had the cheek to say there was no record of the original visit. He did not call prior to visiting. Avoid British Gas at all costs.”

Helpful Report

Posted 3 months ago

“Rubbish 'smart'!!!! Meters. Old style meters which were installed in 1930's never broke down, I stupidly requested 'smart' meters, worst mistake I ever made. After a couple of years it's broken down. I've called to say we cannot get down to read the meters (sited on the floor in an understairs cupboard) and requested someone to come and read them. Eventually had to ask a neighbour to read them. Couldn't send readings as B G had put me on a different system which didn't accept my password - which I also told the call handler - so couldn't access the account. I mentioned this to the call handler. Two months on and nothing has happened. Why have people at the call centre that can't do the job??? Looking to change provider.”

Helpful Report

Posted 3 months ago

“The British gas app is a waste of time Its so smart it never updates always £00000 Because the smart meter is not compatible with the meters in the house fitted by British gas in the first place Priceless”

British Gas 1 star review on 7th October 2024

Helpful Report

Posted 3 months ago

“Worst company on planet..they are of very low intelligence.. can't even work out a gas bill correctly.. they must have been trained by Diane abbott.no wonder there are 1.25 million complaints.”

Helpful Report

Posted 3 months ago

“One star is 2 much incompetent company can not understand there customer service team ripped me off for 2k phone line cut off 3 times phone put down on me been with them for 30years fed up this them stay well clear BRITISH gas what ever”

Helpful Report

Posted 3 months ago

“Absolute shower of $hit, call centre is in South Africa and while not their fault don't seem to talk to the UK billing department at all and just tell you lies Close your accounts at one”

Helpful Report

Posted 3 months ago

“Attempted to choose EV tariff but online service ( appears error )was down, which often happens, therefore, I rang customer service. BG staff- Nadine answered my call who could not advise what tariffs were available but promised that I will stay in my current tariff until online service. She assured me that a confirmation email will be sent to me before 6pm today. However, I received nothing until 7:30pm. BG’s customer service has always been very poor. Reported many times but nothings’ been done and no improvement made whatsoever! Shame on BG!”

Helpful Report

Posted 3 months ago

“The app is very bad. I would simply like a gas bill to show much I owe and how much I have paid but this app doesn't to provide this basic information.”

Helpful Report

Posted 3 months ago

“Only gave 1 star because I couldn't give 0. They behave like a criminal organization. Worst customer service I've ever experienced, they lie, cheat and steal. They harass innocent members of the public for money that have never even been a customer. They knowingly try to get customers to pay the debts of previous occupants. They break to people's houses. They harass the disabled and elderly. Their prices are disgraceful. Only in the UK would we have to put up with any of this, it would not be tolerated in any other country, but in any other country the politicians would be exempt from owning shares in national power companies that are privatized. Their board of directors should be f**ing jailed. They are a national disgrace.”

Helpful Report

Posted 3 months ago

“Whatever you do go somewhere other than BG HomeCare for your cover! I have had a leak in my heating system causing a flood. Dyna Rod sent a heating engineer who didn't do leaks. They reported back that I needed leak detection. Three days later they told me they were sending a leak specialist in two days. A heating engineer turned up and said he didn't do leaks! All the while the damage to my property was getting worse - the floorboards were curling and still we had no hot water or heating. I must have been on the phone for hours and hours trying to get this resolved only to be lied to and no action actually being taken. Eventually a customer support person at Dyna Rod told me that they don't actually have a leak detection team! He said he would get a contracted out team sorted and call me back in two days. This didn't happen so after another weekend without heat hot water and more damage to my property...I called and asked for him by name. He said that's me...he apologised and said management wouldn't agree to send out a team. I was furious as you can imagine. He said all he can suggest is to complain to British Gas. I did this and got a complaint number 8016408162 but told to wait and someone would contact me. No one has and so I messaged on Twitter only to be told that BG can't do anything for me, only Dyna Rod can bring in a contractor who sorts leaks. I'm 65 have no heating, or hot water and have suffered a stroke recently. My property is now in a dreadful state after over 2 weeks and I'm more stressed than ever. I can't believe that any company would behave in this way with a total disregard for their paying customers.”

Helpful Report

Posted 3 months ago

“Absolutely diabolical service from British Gas Home Care. It’s impossible to arrange a boiler service. They said the earliest is February 2025. It’s 1st October today. I require an annual service on 6th October. If you attempt to book it before this date so it can be carried out on 6th October, the automated system states that you cannot book until it’s due. When you book when it’s due, there are NO appointments for FOUR months. The Management need to be sacked and replaced with competent persons. I’ve switched to an alternative provider with genuine excellent customer service and less expensive. I feel sorry for the employees trying to deal with the incompetence of management. Shame on you British Gas. Been with British Gas over a 30 year period and won’t be using them again. Much better service with alternative providers for less money. British Gas have well and truly lost the essence of good service….YOUR CUSTOMERS SATISFACTION.”

Helpful Report

Posted 3 months ago

“Since they have gone into new account system the site is useless , can't login ,can't input password , can't submit meter reading ,after trying for several days you might get lucky and it works”

Helpful Report

Posted 3 months ago

“I have been left without gas and electricity for several days because of British Gas's incompetence. After they migrated my account to their new system, I’ve been completely unable to top up my pay-as-you-go meter. Despite calling them numerous times and having engineers visit my home, the problem still hasn’t been fixed. What makes this even worse is that we have a small child at home, and being without heat and electricity is simply unacceptable. British Gas has shown no urgency in resolving the issue, and their customer service is shockingly poor. They have failed to provide any temporary solution while they figure out the issue, leaving us in an incredibly stressful and dangerous situation. I would not recommend British Gas to anyone. They have caused nothing but frustration, and their failure to resolve such a basic issue is inexcusable. Avoid at all costs!”

Helpful Report

Posted 3 months ago

“Trying to book an annual boiler service with our service contract . Website booking system doesn’t work so ended up ringing .Agent says earliest available is 27 February today is 30 September!!! Our contract runs out in November…..completely useless.”

Helpful Report

Posted 3 months ago

“Changed supplier , due £8K refund several months ago and promised payment several times . Now resorting to legal means .”

Helpful Report

Posted 3 months ago

“They thought I owed them money but despite knowing my phone number e mail and home address but no they went straight to a debt collection company who phone me up to 3 times a day went striaght to the uk ombudsman who got me conpensation. AVOID AT ALL COSTS”

Helpful Report

Posted 3 months ago

“Although ‘chat’ and call people are polite and do their best, the customer services they ultimately provide is abysmal. Their online account system is a joke for the following reasons: ‘Chat’ or telephone services appear to be unable to update information required to access available tariffs. (Although I am currently on an EV tariff and an EV tariff is available for new customers, I am unable to sign up to the new EV tariff and will automatically default to their standard tariff when my current tariff expires in 2 days time) Although I am currently on a monthly direct debit tariff, it has been 3 months since I have been billed. I have made upfront payments to prevent being presented with a massive bill once they finally get their act together. BG are still unable to provide online historic electrical energy usage. I have been requesting this since joining them in 2023 and need to track usage myself to verify the figures they used when I WAS being billed! The IHD has limited functionality and shows incorrect electric information when on a dual rate EV tariff. The peak to off-peak tariff change at midnight fails to reset the displayed power usage. The power usage kWh does not reset to zero at 00:00 hrs but resets at 01:00 hrs! Although this doesn’t affect the billing, it means the electric kWh on the IDH is incorrect for the remainder of that day. In summary, the problems I have experienced relate to the software and firmware BG have adopted. Where did all those ex Fujitsu guys go?”

Helpful Report

Posted 3 months ago

“Three times promised. To provide a meter . 30 august 14 sept and 3rd October furst one promised on 4 July a long wait without any gas Promised on phone no proof . You have to chat to get appt . When I ask for proof they I go and ignore . Push and then oh we have no record at least this time I learnt before Oh I’m 70 and have no heating . We installed gas c/h and it cost £3500 removing the storage rads . Been promised a gas meter we have the Meter box and a capped pipe No heating or hot water . Brrrr.”

Helpful Report

Posted 3 months ago

“I moved my electricity, Gas and solar export to British Gas at the end of May. It took 2 months for the gas readings to be correct on the bill,even though I gave them readings in May. They ESTIMATED my electricity even though they were given readings on the change date , along with the gas reading. I've called several times to give the readings again and they still can't get it right, even though they say they've updated the system each time I call. The whole nonsense with the smart export had me blowing a gasket as they keep telling me they need more information, even though they have it all and confirm they have it each time I call them, resulting in me not being recompensed for electricity I'm sending back to the grid. And considering I have 30 solar panels, it's no small sum! I would never recommend British Gas to anyone, they have been horrific to deal with and I still don't have my account right after 4 months.”

Helpful Report

Posted 3 months ago

British Gas is rated 1.2 based on 3,020 reviews