British Gas Reviews

Name: British Gas
Address: PO Box 4805, WORTHING
Rating: 1.21

1.2 Rating 3,022 Reviews

5 %

of reviewers recommend British Gas

Company Reviews

Questions

Metrics

1.2

Based on 3,022 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 980 6005

Email:

customerservice@britishgas.co.uk

Location:

PO Box 4805
WORTHING
BN11 9QW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I ever seen my life so expensive and they not responsible for anything Always overcharge I’ll leave them When they issue the bill only you got five days to pay if no the report on your credit”

Helpful Report

Posted 3 years ago

“Cannot believe that British Gas are advertising on TV, they cannot serve the customers they have already! I have had 3 service appointments cancelled! I will not be renewing my contract but believe they couldn't care less.”

Helpful Report

Posted 3 years ago

“I would avoid at all cost if you have disabled family members. My family have been left for 17hours with no electric I have 4 young children one whom is registered severely disabled. Still awaiting a call back from a manager 7 days later.”

Helpful Report

Posted 3 years ago

“Wish I had never renewed my service contact, bolier was not working so I requested an emergency appointment which was booked for the Sunday and the wrong engineer was sent a plumber!! Another appointment was made for today Tuesday and no engineer showed up discusting service I am still without a functioning boiler no heating and wasted most of the day waiting in.”

Helpful Report

Posted 3 years ago

“I have to speak as I find…. I made an online booking over the weekend and got an appointment for Tuesday. I have never made appointments online before. Excellent communication! I get a text to say engineers on their way then 5 mins later a call from the guy to say he will be with me in 15mins. There were two men David Lawley & Jeffrey Riley both were efficient with PPE for Covid before they entered my home. They made my hob safe and ordered part for me. Both I have to say we’re very pleasant guys. Thank you for putting my mind at ease and getting the job sorted out. They are both an asset to British Gas! Thank you!!”

Helpful Report

Posted 3 years ago

“I've been a British Gas Customer majority of my Life and found British Gases Customer service is Absolutely Dreadfull I had a Appointment with them on the 15th October between 1pm-5pm and turn didn't turn up they text me at 4-27pm to Cancel the Appointment I wast happy at all as I Waited in all Day for them not to turn up.they text me to say would be getting in touch with me to Arrange another Appointment with me But i'm still waiting for them to get in with me 2 weeks Later.What a Shambles.i've seen the Advert for getting a Smart Meter fitted,,the problem is getting a Engineer to come out to fit it-yet Another misleading Advert..not a Happy Customer at all (Disgraceful and I am Appalled as a Long time British Gas Customer ☹️👎👎”

Helpful Report

Posted 3 years ago

“New policy set up with British Gas as my previous ceased trading. All quick and easy move over. No issues and communication good.”

Helpful Report

Posted 3 years ago

“My service was cancelled and rescheduled for next year as they are under pressure to fulfill cancelled appointments. They the were the ones that made the appointment. The thing that gets me is they are still fitting new boilers and taking on new homecare customers surely fulfilling contracts that have already would be priority but then they couldn't care less about them I tried there live chat but as I was writing the complaint they cut me me off saying because of inactivity by far the worst company I have dealt with once they have your money they couldn't care less”

Helpful Report

Posted 3 years ago

“British Gas Homeserve -toxic - steer clear Have been with British Gas Homeserve for 10 years and they used to be ok. However, they don’t now have enough engineers to provide anything other than emergency cover for total breakdowns during the winter, when you are most likely to need them. After they missed a number of appointments, I found they if you wish to raise a formal complaint you have to write to them, as they don’t respond to emails. Laughably they refer you to their Twitter or Facebook accounts. I shall be terminating my contract and would advise anyone to steer clear of this disastrous company.”

Helpful Report

Posted 3 years ago

“Total mistake don't care about the client. Everyone on the hotline says differently. I regret the day I decided to join you. Failure, failure and more failure, people beware of this company.”

Helpful Report

Posted 3 years ago

“Cancelled my boiler service so I rang up to complain which was a complete waste of time it will be 18 months between services but the guy I talked to said this was ok doesn't even deserve 1 star they are absolutely hopeless”

Helpful Report

Posted 3 years ago

“Worst company ever and furthermore they obviously don’t care. I’ve never had any company direct so much BS at me and after dealing with them for a while and reading the total rubbish they right on there website I’ve come to the conclusion there only there for the money. Life is to short to do business with British Gas just do yourself a favour and go elsewhere. You have been warned.”

Helpful Report

Posted 3 years ago

“Very poor quality service, no body is available to talk to you. It is 1 hour I am waiting to talk to some one. I went to chat but the cut me off.”

British Gas 1 star review on 20th October 2021

Helpful Report

Posted 3 years ago

“My boiler has broken and I have no hot water and so booked an engineer through British Gas Homecare. The first appointment was booked for a Thursday from 08:00 to 18:00 and I waited in all day but the engineer did not show up. I then booked another appointment for Tuesday the following week between 12:00 to 18:00 and the engineer did show up at 11:15. He said he needed to order a part for my boiler and that he would fit it in the afternoon of the following day. I rushed back from visiting my elderly parents in the morning so that I would be able to meet the appointment. Without warning the appointment was cancelled and re-booked for the following day. Again I waited in all day but the engineer did not show up. I then phoned the helpline and was on hold for 42 minutes. When I eventually spoke to someone they agreed there had been an issue and that they would try to arrange for the engineer to come and fit the part. Several days later and I still have not heard anything so I tried to re-book an engineer appointment but again no engineer came and my online appointment disappeared. Hopeless...”

Helpful Report

Posted 3 years ago

“I took the service homecare plan out on the 10 October to cover the heating and boiler .I was told they gave me electrics and all drains and pipe work.after 7 days my shower started leaking the man came out the next day took one look and said he didn't have time to do the job and to call the company to rebook another appointment .When I called they told me I wasn't covered due to the shower not being fitted correctly.I called British gas and was told the same ,they took my money and because the job was more than a hour they made this lame excuse and said they would register my complaint but this won't get my disabled wife and daughter a shower .what a load of rubbish how can they make a contract on to not fulfill there obligations.”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Took the morning off work to have my boiler serviced as per the homecare 2 plan. This has been booked for over 6 weeks, they then re-arrange my appointment to December without even letting me know. Complete home this company is, stay well clear of it”

Helpful Report

Posted 3 years ago

“Would give no stars if I could, annual service cancelled yet again and I assume the next one will also be, on hold for 15 minutes on the phone then cut off, I have no intention of paying £507.55 for another year of this appalling service”

Helpful Report

Posted 3 years ago

“After a dispute with BG regarding confusing and unclear billing , received threats of extra charges and debt collectors. The billing mess was TOTALLY BG problem. So I made a complaint and was told to IGNORE the threats. After 5 weeks of NOT agreeing with the so called BG customer service and pushing hard to make my point about the bullying tactics that BG use , I paid my final Bill with agreement by the lady that had been trying to COPE with obviously , a huge number of complaints. Final Bill paid , complaint 'resolved' .... and then the Debt collection Agency letter arrives. Bloody JOKE is BG. Hopeless.”

Helpful Report

Posted 3 years ago

“My Energy supplier went bust ,so o ofgem switched me to British Gas and on the 30/09/21 opted to go on a cheaper tariff Fixed price August 22v2 and was told it would take 7 days to change over , 15 days went by and I complained only to find out that I couldn't have this tariff even though it had been agreed by live chat to which I have a copy of the transcript , during my complaint I was offered another tariff and compensation of £20 I initially excepted as long there were no strings attached but because I would not drop my complaint as punishment the tariff was taken off the table. To finish none of this is my fault and after 16 days I want to leave this nightmare behind and have emailed Neon Reef a supplier I used to be with and it's a bit more expensive but there customer service is so much better than what I have experienced and I fully intend to go the ombudsman. Avoid this company. Regards , Mr Dawson very unhappy customer.”

Helpful Report

Posted 3 years ago

British Gas is rated 1.2 based on 3,022 reviews