bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

Write Your review

Tell us how bp pulse made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“How can they score 4.18 put of 5 !!!?? A faceless, useless company. 3 months to install/uneccsary costs incurred by me and no response to emails and phone calls. Only installed as my employer engaged their services. DO NOT EVEN THINK OF USING THIS COMPANY AT ANY COST...EVEN IF FREE ! so much hassle.”

Helpful Report

Posted 3 years ago

“Booking was easy with good instructions. Later there was a lot of confusion regarding what pictures they wanted. I had to keep chasing with a lot of emails and disappointed with no response. The process became smoother and easier after I got in touch with Mr Mohammed Sabbir who kindly responded to each and every email of mine promptly and made sure that the installation happened early. Until then, the experience was not good. Post installation as well, no communication from BP Chargemaster. I had to contact them for electrical installation certificate which I have not received yet. Overall, I think the communication can be made better by letting the customer know about the time line of what they can expect. In the era of electronic communication, I am sure this can be improved a lot. Thank you”

Helpful Report

Posted 3 years ago

“terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service terrible service - do i have to say more”

Helpful Report

Posted 3 years ago

“Process is utter joke nobody knows what is going on and repeat forms as well as text message reminders to complete forms, upload photos etc I would avoid using them at all costs”

Helpful Report

Posted 3 years ago

“Utter rubbish. Sat directly outside a BP chargemaster point and the app wouldn't even recognise it was there. Told me the closest point was 16 miles away. Strange seeing as the points in my town have been there for months.”

Helpful Report

Posted 3 years ago

“As an ex BP employee I thought it would be good to use them. Big mistake as I have no idea on installation date. I contacted them only to be asked questions and photos that they have already. Next day the same forms were emailed to me to fill out AGAIN.I am now ready to cancel.”

Helpful Report

Posted 3 years ago

“Awful process, I submitted my photos as part of my application 4 weeks ago and I've heard nothing since...emailed 4 times, rung twice and was on hold for over 15 minutes before I decided to hang up. The only reason I'm using these is because Mercedes pay for the installation! They say on their website that it's dangerous to charge using the standard plug but that's the only option I have at the moment and it currently takes 36 hours to charge my car from empty!”

Helpful Report

Posted 3 years ago

“Shocking customer service. No one knows what they are doing. Maybe a training issue. Requesting a refund for charger that hasn't arrived and not even been through the review process. Company is a joke.”

Helpful Report

Posted 3 years ago

“Absolutely terrible service. You'd think a brand associated with a global company like BP might be able to handle customers professionally. Answer: No. 1) It starts with the confusing website. The user journey is terrible with mixed messages and confusing next steps. I persisted, I wouldn't recommend that you do. 2) Lack of comms throughout. I had to ring and wait for over 10minutes every time I needed to check where the order was at. Emails I did get came from different email addresses and company names. 3) They very good at taking your money early, but not confirming anything and taking weeks about it. 4) The staff are rude. That's two out of hour I've spoken to that have attitude problems. 5) Repeated conversations. Repeated form filling. AVOID!”

Helpful Report

Posted 3 years ago

“Terrible, terrible service! Submitted all the required information weeks ago, along with a payment of £599. I’ve called a few times and told my application was under review but still no installation date. Today I received an email telling me I’d get a new link and I’d have to resubmit all the evidence again and they were changing platforms! Do you know how much effort this takes, especially when you’ve already done it once??? To top it off, I received another ‘get started’ email and it appears that the price of the home charger has reduced. I couldn’t be more angry having waited weeks for a response and install date. I’ve now requested a refunded although reading the reviews below, I expect this will be long and drawn out!!!”

Helpful Report

Posted 3 years ago

“Great when you are lucky enough to get it fitted Laborious process Did half the job myself !!!! Trying to download the app too difficult Not sure yet if the App actually works !!”

Helpful Report

Posted 3 years ago

“Prepayment not refunded Tried to use a Chargemaster charging point with a rental EV car. It took multiple payments of £15. Past one month I am trying to get the refund. But no luck yet. BP pulse master helpline saying I would be refunded in 48hrs.”

Helpful Report

Posted 3 years ago

“Absolute worst company to deal with. Requested a refund on a BP Pulse account, had an email saying that it would be done. Been nearly 2months and still no refund after many calls. Will be escalating to ombudsman.”

Helpful Report

Posted 3 years ago

“supplied 15 photographs they needed more, they never contacted me on needing more photos, I had to keep phoning to find out if they had received extra photos. I have waited 5 weeks and still not booked in for fitting can not give me a start date. Had to phone for info 7 times longest wait time 55 minutes now I have found that there is now a cut off after 22 minutes. every time I phone i get different answers from customer service. The only reason I am bothering is it is part of mercedes deal. BP chargemaster quotes two weeks for fitting - what a joke, I will be reporting this disgraceful service back to mercedes. i'm in my 60s so have dealt with lots of companies in my time but none anywhere near as bad as this”

Helpful Report

Posted 3 years ago

“BP CHARGEMASTER have been very patient with us while we went through the process of getting the electrics to the right point. They have been very professional and helpful. Mohamed Sabbir has been very helpful with the organisation and Duncan, the engineer, was great at the installation. Thank you all.. We are so excited to be able to charge our car!”

Helpful Report

Posted 3 years ago

“Applied in early January 2021 for a home charger installation, now in March and no install date yet, poorly trained staff giving incorrect information which lead to a 3-4 week delay and not able to advise any idea of timescale. Asked to speak to a Manager/Team Leader twice now, no one has called me back. 7 calls to date. Diabolical customer service!”

Helpful Report

Posted 3 years ago

“Took 5 months to be installed. I was patronised during phone calls, given wrong information and denied a site visit which was necessary. The installer was however very pleasant, polite, informative and knew what he was doing. Just a huge pity about the call staff.”

Helpful Report

Posted 3 years ago

“Terrible company to deal with. No one ever answers the phone and when they do they don’t have any idea what they are doing. Avoid this company, they are rubbish!”

Helpful Report

Posted 3 years ago

“Ordered a home charging unit in October and am still waiting five months later on 22 Feb 2021. Appointments cancelled, all pictures provided to them, but no contact. Lots of calls and long waits on hold (58 mins is the record). Following the survey (which I paid for in October and didn't happen until January) no contact again. Survey was fine as expected, but new rules they introduced meant I had to pay to have an isolator switch installed(another unadvertised cost) Have phoned yet again, to be told they haven't even contacted my supplier to get permission to install. To top that off I can't book an installation in anticipation of this approval (which is expected to take 10 days) as they don't allow pre emptive appointments. So I am looking at another month at least, as installations are running three weeks behind. Its a joke and customer service means nothing to this company.”

Helpful Report

Posted 3 years ago

“Service from Chargemaster is beyond appalling. Why oh why are people still using them? I ordered my installation in October 2020. It is now 22.2.21 and I STILL don’t even have an installation date. My car arrives 1.3.21. You would have thought 5 MONTHS was sufficient notice to install a charging point, but apparently not. They constantly fob you off. Ignore emails and phone calls. Cancel your order without reason and add costs that weren’t agreed. Absolutely appalling. DO NOT USE IF YOU HAVE ANY CHOICE. I paid a fixed price for the installation of my unit for my new Mini. Turns out, a fixed price is only a fixed price if certain conditions that they do not tell you about in advance are met. I am now expected to pay an extra £150, or 25%, to install an isolation switch. Why on earth wasn’t the ON-OFF switch included in a fixed price???!!! Beyond belief.”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews