bp pulse Reviews

Name: bp pulse
Address: bp pulse, Breckland, Linford Wood, bp pulse, Breckland, Linford Wood, Milton Keynes
Rating: 3.89

3.9 Rating 4,410 Reviews

71 %

of reviewers recommend bp pulse

3.9

Based on 4,410 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 75%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	3.2 out of 5
Returns & Refunds
Refunds Process	Difficult

About bp pulse:

The UK’s biggest name in electric vehicle charging. Trusted by thousands of owners, businesses and councils; with over 50,000 customers across the UK and Europe.

Visit Website

Phone:

3300165126

Email:

heretohelp@bp.com

Location:

bp pulse, Breckland, Linford Wood,
bp pulse, Breckland, Linford Wood
Milton Keynes
MK14 6GY

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bp pulse 1 star review on 24th January 2022

Anonymous // 01/01/2019

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“Very difficult to get in touch with BP and I had emails throughout the process telling me that my installation application was cancelled. It was not but I had to ring up to check, there was no reply to my emails and no contact to inform me that this was a mistake. Despite sending many pictures of the details of the charging location in relation to the electricity supply etc. an engineer came to install and told me it was not going to be possible and I needed to dig up the garden myself. He then informed me that BP Pulse would be in touch to rebook, they were not. The second engineer that came was very helpful, efficient and friendly, he did a great job. However, the rest of the process was difficult and long. In the end my car came prior to the installation of my charger despite starting the process 3 months before the car was due.”

Helpful Report

Posted 3 years ago

“Months have passed and nothing happens, no response from emails, one of the worst companies i have had to deal with, so many better options out there, my neighbours had installs completed months ago and started the process after me. Would avoid this joker of an outfit if you actually want to get one installed.”

Helpful Report

Posted 3 years ago

“Just had my pulse fitted top service and real friendly advice from engineers no mess left unlike other contractors works like a dream”

Helpful Report

Posted 3 years ago

“I have just bought my first EV, and will rely on public charging (nerve racking). A slight complication occurred with my optional subscription to BP Pulse on the app. What was mega amazing was Clemmie contacted me (I did not reach out) and checked in with me to make sure all was ok as Clemmie spotted the complication. After only a few emails, Clemmie worked with other departments and got it all working and made sure I had everything I needed! I have NEVER experienced service like this! I now look for BP pulse chargers before any others as I believe should there be any issues, Clemmie will have my back. Awesome!”

Helpful Report

Posted 3 years ago

“Their pathetic App rarely works and call support is non existent. Their pathetic App rarely works and I have had to resort to using my credit or debit card at a higher rate per Kw to charge my vehicle. This then appears to be a great way for this company to gain more cash by foul and cheating means, so be aware!!!. Their so called 0330 Support number never gets answered, even when calling at 01.30am (it's supposed to be 24/7)!!!! and again results in your cash being wasted as it's not freephone and more cheating from BP to gain more of your cash, Total SCAMMERS. Even at such an early hour it's laughable that their call waiting number speaks of them having a very high number of calls waiting?! BP Charge-master charging points screens never get cleaned, which is a disgrace considering the Covid situation, luckily I carry plenty of my own wipes and gloves. This company is a Joke, has an appalling lack of customer centricity and they are as they state in their title Masters of Charging you more money.”

Helpful Report

Posted 3 years ago

“I started on May 9th to get a charger installed (I use a motability lease agreement) I received phone call to say would be installed on June 28th then email to say the charger would be installed on June 30th, this did not happen! Finally installed on Friday 2nd July. Prevous to this I rang on numerous occassions, I asked to speak to a manger and was told this was impossible, being told "We cannot pass you through to a manager". My wife sent 2 emails, 1 asking for the complaints procedure, strangely we did not receive this although we have been given a case reference number. I had to get Motability involved as I was getting nowhere regarding installation. The charger has been installed but have been kept waiting for bonding to be completed, engineer promised he would be here on the Monday, July 5th, no show, he said Saturday 10th July, guess what, again no show and no courtesy phone call. Apparently due to come on Monday 12th (maybe) Customer service is shocking to say the least, I was getting nowhere, no date given for installation, this is why I involved Motability. I am disabled I had to go 3 miles and stay with the car, for an hour plus, at a time to charge my vehicle! No delivery date given, initially I was told it could take up to 8 weeks for installation. Reply to queries, question below, answer is they didn't, technically still waiting for response.”

Helpful Report

Posted 3 years ago

“I was disappointed when BP Pulse told me that they could not install a 32 amp charger as the location was too far from my meter. However it would be possible to install a 16amp unit using an existing supply in the garage. the electrician who installed was very helpful and did a great job.”

Helpful Report

Posted 3 years ago

“Thank you the BP Pulse is very good and I thank you for your help and assistance in arranging instalation. I would also like to commend Mr Matt Haynes for his very helpful advise when installing and for an excellent job done. David Brailey”

Helpful Report

Posted 3 years ago

“I am really not sure how genuine any of the positive responses are, on trust pilot they score 1. Rubbish none existent customer service, I used a BP charge master to try and charge my car they took 6x.£15 and 2x1.50 and I am still trying to get my money back. Avoid using there charging points when travelling if you can. Or just make sure you check your bank account when finished, I’ve sent emails and called no one gets back to you absolutely the worst customer service experience. I would leave 0 as a review but no an option.”

Helpful Report

Posted 3 years ago

“Third party fitter was brilliant, getting to that stage was a disaster. Application process was long and repetitive, and had to start all over again due to change in application system. Made requested changes to my home electrics, first installer told me work was incorrect. Got provider back again to make requested changes, informed bp everything ready to go and no contact. Had to repeatedly call to arrange an install. No replies to emails. When finally installed contractor informed that the changes had not been necessary. Process added approx 10wks. For a business application I would expect the process to be seamless”

Helpful Report

Posted 3 years ago

“The engineer was excellent and updated me on what he was doing and ran through clearly how to work the charger. The whole ordering process and not being able to easily load the photos was very poor... there were very few updates and I had to continue to contact to progress the order...”

Helpful Report

Posted 3 years ago

“Errors all the way through the process with massive delays as a result of BP Pulse not issuing correct paperwork to Scottish Power. Price increased by £200 compared to quoted after 3 month delay. Given the delay i had no option but to accept. Formal complaint issued over a month ago but yet to receive a response despite me chasing it up.”

Helpful Report

Posted 3 years ago

“What went right would be more accurate. I am disabled and find walking/stairs difficult. The application form on line was a nightmare! My wife was up and down the stairs like a monkey on a stick taking photos of this that and the other. Eventually the form got to 93% and refused to go any further. Then the rigmarole of trying to speak to a human being!! Thereafter I was bombarded by emails requesting I conclude the application form - which was impossible. at last a very nice man turned up and did a Home survey. We thought that was it and the charger unit would be fitted forthwith. Was that ever a mistake. Eventually someone from HQ[?] managed to contact me asking for yet more information with something called MPAN which required me to contact my electricity supplier. Thins was another nightmare in itself. However, after nearly 3 months a nice gentleman from an associated company called and in about 2 hours had fitted the charger point but not before asking to take a photo of our water stop tap. I didn't realise that water and electricity mixed. A problem for my wife as it is under our sink unit more or less and required everything to be moved. All in all an unpleasant experience.”

Helpful Report

Posted 3 years ago

“Excellent. Very quick, professional, and at a good price.”

Helpful Report

Posted 3 years ago

“Overall very happy. Unfortunately schedule charging doesn't work but otherwise plug and play. Fitter was great and courteous.”

Helpful Report

Posted 3 years ago

“The Installation went well and in accordance with the agreed location etc. However the scheduling of the charge is another story. The organisation does not appear to know how to rectify the problems and I would recommend the use of another supplier. I will be contacting Mercedes to test their customer commitment and recommend they find another supplier. Help please.”

Helpful Report

Posted 3 years ago

“Getting the unit fitted was a bit of a nightmare with the need to send photo after photo of fuse boxes etc, but when the day arrived the fitter did an excellent job - put the unit exactly where I asked even though it meant running a cable etc. Polite and professional- couldn’t fault him.”

Helpful Report

Posted 3 years ago

“Shocking, actually non existent customer service from BP. Had to get the car manufacturer involved to finally get install arranged. No responses to any emails, web chat always "offline" & no number to call! However, the actual installation was completed at the agreed time/date & the completed job looks very smart. Now i just need a car to plug in to it......but that's another story.”

Helpful Report

Posted 3 years ago

“Customer services where very helpful and sorted all my queries quickly. James the installation operative was on time, clean and tidy and very informative. Answered all my questions and sorted my issues quickly and professionally.”

Helpful Report

Posted 3 years ago

“Installation was fine but installer could have cleaned up better after drilling”

Helpful Report

Posted 3 years ago

bp pulse is rated 3.9 based on 4,410 reviews