Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.76

1.8 Rating 330 Reviews

19 %

of reviewers recommend Cult Beauty

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Metrics

1.8

Based on 330 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 29th September 2023

Anonymous // 01/01/2019

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“Well I should have come here first, to understand that the company are a bunch of fraudsters themselves!!! They have taken my payment, sent me an empty product box and as their CCTV doesn't show any tampering before dispatch I have not been refunded or had the item replaced and I am now £100 out of pocket I paid via Debit card and have learned a valued lesson there not to do this again !!! Always use a credit card !!!!!!!!!!!!!!! I could have claimed under Section 75 had I have done so. And to top it off, they have closed my account advising that they will accept no further orders from me ...... as if I'd have used them again !!!! AVOID AT ALL COSTS !!!! as believe me it will cost you dearly!!! I would not have even given 1 star!!”

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Posted 4 months ago

“Do not use cult beauty they will deliver late and lie to you. They told me they would refund the cost of postage via paypal amd I agreed. Then when the item was returned they said they would only give a credit note. Completely dishonest company.”

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Posted 5 months ago

“The worst customer service I have ever encountered. Also, they clearly do not know how to use technology because they will send you a discount code if you click on the link, and the code does not work. Tried to contact customer service about it, and it was TERRIBLE! I will unsubscribe and never buy from them again.”

Helpful Report

Posted 5 months ago

“Don't buy items here! They showed delivery without even delivering my item. It took me half a month to communicate with them. They admitted that the courier company returned the item but refused to refund me! Rogue company! Their customer service is terrible! They don't seem to understand your question at all!”

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Posted 5 months ago

“The absolute worst customer service. A month long INCREDIBLY FRUSTRATING terrible customer service. It's like I am talking to robots. Each time, a different person replies and will give the most ignorant, random answer; in a thread where you can read the entire conversation but they just rather act ignorant. Incredibly frustrating. So what happened, the website probably had technical issues because the promotional gift would not show up. Even though my order was eligible for the early access promotional kit they were offering worth 210 euro, it wouldn't show up in my basket. I immediately contacted them via live chat so they advised me with a bunch of things to try but nothing worked, and then promised me someone from customer service team will be in touch with me to help me. NOBODY CONTACTED ME. I then proceeded to email them and then I decide to make the order because I really needed those products asap. They finally get in touch with me regarding the promotional kit and give me a number of ridiculous excuses which don't have any ground to stand on. I have been trying for more than a month now to argue my case and I feel like I am talking to a wall. They are incredibly unfair, rude and unprofessional. On top of all this, they also canceled items from my order without any notice before and they sent me a contaminated/open product without its LID, with half of its content missing. They'll probably publicly reply to this review with an automated type response, or they will play coy and ask me to send them a message or give them more information because they simply can't locate my account/case meanwhile I am in conversation with them for all this time. Absolutely disgusting behaviour towards their loyal customer of many years.”

Helpful Report

Posted 5 months ago

“Absolute farce of a company. Sent a return back and I’m still waiting for a refund 10 weeks later. The customer service is an absolute joke. Almost 3 months of them saying everytime I contact them they’ll check the warehouse and they will get back to me. They never once got back to me so I would have to message them again and the whole cycle would repeat. Last message I got they basically told me oh well nothing else we can do! Really? You can give me my money back you scam artists. Never shopping here again. They are at it.”

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Posted 5 months ago

“If they make a mistake, they are not responsible. They have deceived me with an offer and even recognizing their mistake they have not wanted to take responsibility”

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Posted 6 months ago

“I returned my order and paid for tracked postage from the Netherlands to the UK. It was delivered according to the track and trace but for some reason Cult beauty refuses to confirm receipt and keeps referring to their warehouse that even after 4 weeks (!) has not given any feedback. Cult beauty customer ‘service’ keeps asking the same questions and does not seem to be bothered whatsoever. Worst customer service I ever experienced.”

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Posted 6 months ago

“Awful customer service, been fighting to get a refund for over a month now. Evri didn’t deliver my goods although they marked them as having being delivered and cult beauty won’t refund even though they admitted my parcel had been lost!”

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Posted 6 months ago

“Awful customer service. I have been a loyal customer for years but they have lost my custom today. I placed an order for next day delivery, unfortunately the order turned up and they had sent me a tester of the full sized product I had purchased. I spoke to someone on their live chat who requested I arrange the item be returned before they send me the correct item that I paid for, I can't believe that even though the error is on their part they are putting me to the trouble of returning the item before they will send me what I paid for. Sadly they have lost a good customer because they're too precious about a tester product and can't spare me the hassle of returning the item. Avoid this scam company at all costs.”

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Posted 6 months ago

“I've ordered from Cult Beauy a few times over the last three years. They always deliver what I ordered and always within the time frame they promise. My experience has always been great.”

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Posted 6 months ago

“I am deeply disappointed with the level of customer service provided by Cult Beauty. Despite returning an item over two weeks ago and following up multiple times, I have yet to receive my refund. This prolonged delay and lack of communication are unacceptable. It's disheartening to experience such disregard for customer satisfaction. I urge Cult Beauty to address these issues promptly to avoid further dissatisfaction among customers”

Helpful Report

Posted 6 months ago

“Some of the worst horrible service I have seen! I have gotten different answers about the same issue from different agents and issue was never resolved! One of the agents just ended chat mid discussion. I wasted a lot of time on them. I don’t recommend them!”

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Posted 6 months ago

“Dreadful service - impossible to speak to anybody from customer services who's able to advise and help.”

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Posted 6 months ago

“I have repeatedly chased them to arrange a refund and they have said they will get back to me and I have heard nothing.”

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Posted 6 months ago

“Ordered off cult beauty with no record of my order, just took the money and have no intentions whatsoever of sending the item which was not cheap!”

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Posted 7 months ago

“As per other reviews, one of the items in my order was incorrect, replaced with an item from the same brand but of lesser value. Contacted CB (I note that their Live Chat feature is permanently unavailable) and was told the item I had ordered was now out of stock, so they could refund me. The only way I can get this refund, however, is to return the incorrect item to them, meaning I am now out of pocket because of their error! Online chat is useless so I reached out on social media, and they still haven't got back to me. Avoid avoid avoid!!”

Helpful Report

Posted 7 months ago

“Horrific customer service! If you are an online shop then please conduct yourself like other online stores! It’s like the brainless bots they use repeat the same message and you can’t get through to sort the problem! I will never be using this site again! Beyond frustrating when trying to get a refund for an item they sent that was wrong!”

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Posted 7 months ago

“The items I put into my basket and paid for were switched to inferior items - after looking at reviews it seems this is a common problem. Do not buy from these scammers!!!”

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Posted 7 months ago

“Cult Beauty sent a wrong item - Online Chat Customer Services were extremely unhelpful stating that I must arrange a return for the wrong item and wait for said item to be received and receipted at their warehouse before they will send the correct item to me. I have sent the return but am therefore now without my order or my money and an unknown wait for the correct item to be sent. Poor service considering the error is solely their own but it is myself that is penalised. Have used them numerous times before but will not use again purely because of the customer service aspect. A wrong order happens and wouldn’t have been an issue if they had attempted to resolve in a better manner”

Helpful Report

Posted 7 months ago

Cult Beauty is rated 1.8 based on 330 reviews