Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,452 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,452 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely dreadful service so far have taken two days off work to await a delivery but hasn't arrived. all I've had is lies, after lies from the customer service team, for why it hasn't been delivered, from the driver ran out of hours, which is plausible, to we forgot to put it on the lorry. all lies I would never recommend Currys. I try and support the High Street buying from shops rather than buying on the internet. will see if it turns up on Friday when it's due to be delivered again. That will be the third day off work.”

Helpful Report

Posted 3 years ago

“Hello presenters, My husband and I bought a new television which was an LG Oled on May 15th 2021from Currys in Crawley. We live in Reigate, Surrey and this store is our nearest one. On Monday 18th October 2021 I noticed a thin line from the top of the screen all the way to The bottom, this told me something was seriously wrong with our television set. When we purchased this item for £1,198 we decided to take out a Care and Repair to cover any problems That may occur with this set, this cost us £6.80 and comes under Customer Support Agreement. The television is paid for in full. Yesterday 20th October 2021 our television was taken away for repair which will take approx 7 days to carry Out the repair needed. On purchasing our television set, we were told that we could have a replacement should anything go wrong with It, hence our deciding to go with Customer Support Agreement, this is something we don’t usually do when buying Electrical products, because they are not usually worth the paper they are written on. Today, we went into Currys at Crawley and asked for our money back on the television set, we spoke to the Sales Manager George who said “No” your not eligible under our policy to have a refund at this time, if however the tv Has a fault again and needs repair, then you may have a “full refund” I asked him why cannot we have it now as Our tv is only 5 months old, again he quoted its “company policy” I also asked him if we could have another tv In the meantime to see us over the next 7 days, again the same answer. What is it with these people quoting all the time about their “company policy” what about customer rights or does That not exist anymore!!! I also asked him why does he not go the extra mile to give “customer satisfaction” his reply was that he is not in a Position to do that, he said “your having a 7 day turn around on the repair of your television, usually it would be a 4 - 6 week wait for it to be repaired” he made out he was doing us a favour, when we were assured on the purchase Of the television that we would have a replacement should anything go wrong with it. Surely, our customer rights in asking for a replacement is legal and what their company policy says which is different To our rights, is not legal only to Currys itself. All we wanted was our money back in order to purchase another television from somewhere else, we were going round In circles talking to this Manager, he was not sorry for the inconvenience to us and if I lived on my own I would be lost If that’s the right word without anything to watch in the evening, this again fell on deaf ears with him. We will never purchase anything from Currys again, their customer service is rubbish, they have a don’t care attitude Towards their customers, they think because your pensioners and retired you have plenty of money, we saved up hard For this television and end up being treated as though all this is our fault and we should be grateful to them for a 7 day Turn around on the repairs being done to our tv. I trust you will give this your attention and appreciate your time reading it. I await your reply and outcome if any on this problem. Many thanks. Regards, Sandra Bridgman (Mrs)”

Helpful Report

Posted 3 years ago

“This is the second time we have had a problem with aftersales on products that go wrong. bought an Apple Ipad just under two years ago and it then stopped working. Would not turn back on at all. We took it into store and they tried but could not get it to turn on. They advised us to take to an Apple store shop, we took it to a store and they booked us an appointment to do a diagnostic on it. After going back for the diagnostic they said it was a integrated fault and is not repairable and advised us to go back to Currys PC World. Went there the same day and they took details and said they have to email the out of warranty department and they will call us within 48 hours but then said it would be 7 days as busy. 9 days later had heard nothing so called store and a manager said he would look into it and call back after weekend on Monday. No call back yet again so went into store the next day and after them calling up the relevant department they said they had sent a letter out offering £124 odd part refund but can not do this now as no reply. We got no letter, they had mobile number and email to contact us and nothing was even said about them sending a letter. You do not expect an ipad to only last 23 months. They should be replacing it or cost of it against a new one. But yet again they pass you back and forth and waste our time. Will certainly not buy from them again.”

Helpful Report

Posted 3 years ago

“Currys offers the worst service I have ever experienced! This is by far the worst service (and potentially, product I have ever received). My advice to Currys - 1. You need to employ staff who can go to the store room and bring the right product. 2. You need to own your mistakes and not expect to the customer to contort themselves into a cork screw in order to accommodate your screw ups. 3. You need a phone system that works. 4. Understand the basics of a sales contract - if the customer didn't get what they paid for, it's called FRAUD. You the company need to rectify it, not the customer. On the 1st October 2021, I went into the Currys Store in Highgate, Birmingham. I purchased a Zanussi hob and a Beko oven. I chose to go to an actual store, rather than an online store so that I could feel, measure and see the product. The items were taken to the property I'm renovating, where a gas and electrical technician were waiting to do the installations in a newly fitted kitchen. When the oven was unpacked I realized that this was not the oven I purchased. In fact, the oven I was now in possession of was 35% cheaper than the one I carefully selected and paid for. With no way to contact the local store directly, I made over 14 calls to Currys main number. On many occasions it automatically disconnected and on the rare occasion I got through to a human being, I was promised that a manager from the branch would call me back - which never happened. After waiting for a few days I had to take a cab to the store in order to complain. I wanted a refund and the oven removed from the property. I was told that I could not have a refund until they retrieved the item. Given that I do not live in the property, I now had to take time out of my work schedule in order to accommodate their available time slots (which meant organising someone to cover my duties, loss of income, time, etc). I made the necessary arrangements but on the day of the pickup I was contacted by phone from the mobile number of the driver to say that they were running 3 hours early and were just around the corner so I should come now to the property! When I protested he told me that the allotted times for pick up or delivery were "just a guide". My response - Currys prices are not a guide. When I get to the checkout I need to pay the exact price. Currys does not extend the right of a sudden change of time to the customer - I am not at liberty to call Currys and say, "I'm in the property 3 hours early. Please come now". What is most infuriating about this experience is that I again rescheduled pickup of the oven for the 15th of October between 9.00 a.m. and 12.55 p.m. and on this occasion they failed to show up, so I left the property and returned to work. Before leaving however, I made a time evidenced video of myself attempting to call Currys' main number which automatically disconnected before even offering a selection! I am still unable to claim my refund and I am now trying to provide safe storage of an inferior item I didn't purchase in the middle of a renovation - with builders tools, plaster, paint, etc. It seems to me that the mistake and the money belong to Currys, but the inconvenience - loss of income as a private clinician, loss of space and personal time, loss money on an item I didn't want, are all mine. Why go through the hassle of going into a store? Currys will never be able to compete with their competitor AO.com (Appliances Online).”

Helpful Report

Posted 3 years ago

“Hi we visited your St John's Retail Park Wolverhampton store today. Aaron was a dream to deal with. He is very smiley polite and efficient we ordered a new oven and hob to be delivered and fitted on 25th October and arranged for our current appliance to be recycled. Aaron is a credit to your company. Thank you Suzanne and John McKeown.”

Helpful Report

Posted 3 years ago

“The worst experience ever, I bought a Smeg kitchen which is faulty and I can’t arrange an exchange. They keep saying they’re going to send an email to exchange it but I’m still waiting for the email after 10 days. I keep phoning every day, same story. They are waiting for the order to reach day 30 so that I can’t exchange it and they will then offer repair. They're terrible, jockers - I’ll never buy from Curry again!!”

Helpful Report

Posted 3 years ago

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Helpful Report

Posted 3 years ago

“The issue that I have experienced was: I purchased a JVC tv online from Currys to be delivered to my girlfriends address in . After approximately a month the tv wouldn’t start or took a while to come on , then the guide started to take approx 2 mins to appear , then sound came out of it in the middle of the night with no picture . We returned it to my girlfriends local store in Barrow in Furness where it was sent back to be repaired or deemed unfit for repair . Team know how texted me saying it had been received and then texted saying it was not repairable so they will send us a gift voucher within 72hrs . We still have not received the voucher . My girlfriend has been in store after both of us have tried contacting someone on the phone after several attempts to sort this out . She was basically humiliated in store and told to wait until the voucher came through . The staff at the Barrow in Furness store are ignorant , offensive and downright rude not to mention the phone calls from within store to their technical helpline . We have been 2 weeks now without a TV and feel this is not good enough . I will be pursuing this matter through the courts after I have finished this message It occurred on: 2021-09-26 This meant that Humiliated , let down , no TV”

Helpful Report

Posted 3 years ago

“I AM A DISABLED VETERAN WHO OVER THE PAST 2 YEARS HAD TO LET MY CREDIT GO BECAUSE OF HEALTH PRIORITIES THAT WERE NOT COVERED BY VA OR OTHER INSURANCE. ANYWAY RAN INTO SOME TESTIMONIES ON SOME CREDIT BLOGS ON THE NET WHICH LED ME TO (F.I.X.M.Y.C.R.E.D.I.T at W.R.I.T.E.M.E dot C.O.M). MY CREDIT SCORES WERE AT 512 - 513 - 517 WITH THE 3 BUREAUS. NO PUBLIC RECORDS ONLY 3 OPEN ACCTS BUT SEVERAL COLLECTION ACCTS WITH HIGH BALANCES ON CARDS. WITHIN FEW WEEKS THEY WORKED ON MY CREDIT, MY SCORES IMPROVED TO 788 AND ALL COLLECTIONS, DEBTS ON CARDS WAS CLEARED OFF MY REPORT. GREAT EXPERIENCE”

Helpful Report

Posted 3 years ago

“I needed a loan for a business deal but I got denied twice because of my poor credit history, so I checked up some reviewed available offers for various micro-finance credit repair organizations to help me improve my credit. C Y B E R D O N at T E C H I E dot C O M came highly recommended so it was quick and easy to pick him. The best news is that he took care of all derogatory remark and a few collections on my profile within 2 weeks. I got the money just after that, although the procedure was a bit tedious. Even so I liked how good He is in communicating the steps and the service was extremely helpful.”

Helpful Report

Posted 3 years ago

“I live in Australia and I invested the sum of $ 103,800 in Bitcoin with CoinFlip, a cryptocurrency company I met online. After a week, my initial investment increased from $ 103,800 to $ 291,650. This felt so good as the investment grew rapidly in just a few weeks. When it was time to retire, my withdrawal request was denied, all effort to make withdrawal declined, then I realized I had been ripped off. Thanks to Jim from RECOVERCOIN at RESCUETEAM dot COM for helping me recover my money back.”

Helpful Report

Posted 3 years ago

“Impossible to deal with when you have a problem! As a NHS worker this item had been a god send to me, with a lot of work to do and little time for lunch breaks I have now been left with no microwave which is still under warranty. Rude CHESTER staff would not replace when customer services told me over the telephone to bring to store and they would happily replace in STORE, but instead the RUDE Chester declined! i'm now left with no microwave or a plan to replace! Will never buy from this store again or any Currys AGAIN! - If thius is how customers are treated.”

Helpful Report

Posted 3 years ago

“Purchased freezer in June after six weeks stopped working. Was replaced worked for 3weeks now on our third one just a problem driver damaged our wall . Phoned Thetford branch and was told to phone customer service on a very expensive number cost us over £7 to report faulty freezer.why can't Thetford sort it out was they driver who did the damaged.”

Helpful Report

Posted 3 years ago

“I ordered a tall freestanding freezer online which was delivered yesterday and I had paid an extra £20 to have the old appliance recycled and the new one unboxed with waste packaging taken away. The delivery team delivered the new freezer and took the old one back to the van but then drove off without unboxing the new one or taking away the packaging. After phoning Currys customer service this morning, I was told it was not part of the service and I should recycle it myself - pretty shocking response considering this it was it clearly says on their website... Let's recycle - £20.00 On delivery, we'll: Remove an old, disconnected appliance Remove your new appliance's packaging Take the lot to be recycled When I explained that their website clearly states this, she said I was meant to ask them to unbox it - well perhaps I would have done if given a chance, I didn't know that when they took the old one back to the van they were going to drive off and I also didn't know that you have to ask them to provide the service you paid for! The lady I spoke to at customer service was quite rude really. I was told they can't refund me as they took the old appliance away and my local council would take the waste if I put it out. This is not the case in my local area as they won't take rubbish away outside of the bins. I will now be out of pocket using fuel and my own time to take a car boot full of cardboard and 3 bags of polystyrene to the tip! I won't be using Currys again in the future as I never have these issues with AO.”

Currys 1 star review on 5th October 2021

Helpful Report

Posted 3 years ago

“With the recent resurgence of the cryptocurrency market, it’s no surprise that the fraud and scams that became so common in 2017 are picking up again. If you’re an IEO or STO investor, it’s critical to have a good understanding of blockchain technology so that you can spot the obvious scams and avoid losing money. However, not all scams are so easy to spot. Our company fell victim once and lost a huge amount, but thanks to the expertise of “JimfundsrecoverY at ConsultanT dot CoM” and his team that helped us recover almost 95% of the funds.”

Helpful Report

Posted 3 years ago

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Helpful Report

Posted 3 years ago

“excellent service and great deals”

Helpful Report

Posted 3 years ago

“CYBERDON at TECHIE dot COM is considered to be reliable and popular among persons, who search for trustworthy micro-finance credit repair services. I found him on a credit repair post on Reddit as he came highly recommended. After discussing my credit issues with him, he explained in details how he intended to fix my credit which I consider to be very important in order not to stumble upon scammers. He fixed my credit, raised my scores to a high 798 within 2 weeks and I qualified for a home. Super grateful to Cyberdon.”

Helpful Report

Posted 3 years ago

“I am very disappointed with the delivery. I have booked a slot on Sunday 03.10.21 and paid for it £30. I have tried call twice to Currys to resolve the issue. Disconnect me! Could not speak to customer service. I got a chat. They informed me I will expect a tumble dryer on Wednesday and refund delivery cost (hopefully).”

Helpful Report

Posted 3 years ago

“Next day delivery is a joke. After staying off work to wait for it 48 hours later it’s still not even been dispatched. I’ve made 8 conversations people have told me it WILL be delivered today. I’ve been told it’s going to be dispatched today. I’ve been told it’s manual and no one explained what that means. And Today at 11 am I’ve been told it’s not even an accepted order. CURRYS IS A JOKE! I’ve shopped here for years. I’ve been lied too by your staff. Nobody has explained everything and they’ve not even refunded me my next day delivery costs that never happened. I’ve not even been contacted by Currys after emailing them and writing to them numerous times. No one knows what’s happening with my order and no one will tell me the truth 😡 😡 😡 they are making a mockery out of me and their customers. Again I HAVE BEEN LIED TOO! On 7 occasions… and now I have to take more days off work until it arrives! It’s a gift for somebody that’s now late as I paid for next day delivery when it was in stock and all they can say is they’ve had a technical issue.”

Helpful Report

Posted 3 years ago

Currys is rated 2.0 based on 3,452 reviews