Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,444 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,444 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased freezer in June after six weeks stopped working. Was replaced worked for 3weeks now on our third one just a problem driver damaged our wall . Phoned Thetford branch and was told to phone customer service on a very expensive number cost us over £7 to report faulty freezer.why can't Thetford sort it out was they driver who did the damaged.”

Helpful Report

Posted 3 years ago

“I ordered a tall freestanding freezer online which was delivered yesterday and I had paid an extra £20 to have the old appliance recycled and the new one unboxed with waste packaging taken away. The delivery team delivered the new freezer and took the old one back to the van but then drove off without unboxing the new one or taking away the packaging. After phoning Currys customer service this morning, I was told it was not part of the service and I should recycle it myself - pretty shocking response considering this it was it clearly says on their website... Let's recycle - £20.00 On delivery, we'll: Remove an old, disconnected appliance Remove your new appliance's packaging Take the lot to be recycled When I explained that their website clearly states this, she said I was meant to ask them to unbox it - well perhaps I would have done if given a chance, I didn't know that when they took the old one back to the van they were going to drive off and I also didn't know that you have to ask them to provide the service you paid for! The lady I spoke to at customer service was quite rude really. I was told they can't refund me as they took the old appliance away and my local council would take the waste if I put it out. This is not the case in my local area as they won't take rubbish away outside of the bins. I will now be out of pocket using fuel and my own time to take a car boot full of cardboard and 3 bags of polystyrene to the tip! I won't be using Currys again in the future as I never have these issues with AO.”

Currys 1 star review on 5th October 2021

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Posted 3 years ago

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Posted 3 years ago

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Posted 3 years ago

“excellent service and great deals”

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Posted 3 years ago

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Posted 3 years ago

“I am very disappointed with the delivery. I have booked a slot on Sunday 03.10.21 and paid for it £30. I have tried call twice to Currys to resolve the issue. Disconnect me! Could not speak to customer service. I got a chat. They informed me I will expect a tumble dryer on Wednesday and refund delivery cost (hopefully).”

Helpful Report

Posted 3 years ago

“Next day delivery is a joke. After staying off work to wait for it 48 hours later it’s still not even been dispatched. I’ve made 8 conversations people have told me it WILL be delivered today. I’ve been told it’s going to be dispatched today. I’ve been told it’s manual and no one explained what that means. And Today at 11 am I’ve been told it’s not even an accepted order. CURRYS IS A JOKE! I’ve shopped here for years. I’ve been lied too by your staff. Nobody has explained everything and they’ve not even refunded me my next day delivery costs that never happened. I’ve not even been contacted by Currys after emailing them and writing to them numerous times. No one knows what’s happening with my order and no one will tell me the truth 😡 😡 😡 they are making a mockery out of me and their customers. Again I HAVE BEEN LIED TOO! On 7 occasions… and now I have to take more days off work until it arrives! It’s a gift for somebody that’s now late as I paid for next day delivery when it was in stock and all they can say is they’ve had a technical issue.”

Helpful Report

Posted 3 years ago

“This is not for the first time I've been left standing for sometime while waiting to purchase an item from Currys It is certainly my last as I dont like the feeling of being a hindrance to the staff of Currys As thats how it feels when you are totally ignored I dread to think now if I had to return anything I bought from them If this is how you are treated while trying to purchase something and I can see from many other reviews retuning items is met with stone walling So I'd rather spend my hard earned cash on companies that give a damn than a company who doesn't care From now on Currys is a no no Better service can be had else where”

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Posted 3 years ago

“Bought a hp 15 in 4gb rm laptop top was so sloe it took 4 minutes to just start up. Took it to Mile end, e1 4uj currys spoke to the person in charge she saw the issue still refuses to refund or exchange saying the laptop is 4gb rm and that's how its suppose to be....??? Call customer support spoke to him good 20 minutses still says its ment to be slow....??? Disgusted by their service... never ever will buy or recommend anyone currys...I'd rather buy secondhand from anywhere else than currys. All is good until you get a defect or faulty item they wouldn't want to listen refund or exchange.... Terrible refund exchange policy.....”

Currys 1 star review on 1st October 2021

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Posted 3 years ago

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Posted 3 years ago

“Utterly discusting by a member of staff called Kerry team leader nasty to new staff also bad training we had 4people dealing with us we wanted an exchange for a smeg toaster it took from 10in the morning till 2 in the afternoon to get this resolved no one could access the item exchange on there iPads the team leader needs to go for lessons in customer care I had to leave the store as I was getting upset and felt I was raising my voice to get somewhere .The only person I feel helped us greatly was Brian at customer service who on our second visit dealt with it impeccably and with in 2 minutes. The team leader has no leadership qualities she needs to be stacking shelves away from customers”

Helpful Report

Posted 3 years ago

“Mamta: Hi there, thanks for contacting curry's, you are chatting with Mamta, how can I help you today? You: order CUR 210837xxxx You: 14th Sept 1400hours: Received tumble dryer. You: 14th Sept 1538hours: Called to report that the plug on the tumble dryer is damaged. Requested a new unit is sent. Was informed that the item was still showing as ‘out for delivery’ and it would not be possible to rectify the issue until the following day. Call handler informed me that he would call at 1200 on the 15th. You: 15th Sept 1704hours: Called to re-report the issue as nobody called as promised at 1200. Unfortunately, I was placed on hold and cut off. You: 15th Sept 1716hours: Called to re-report the issue again. Asked for the unit to be exchanged. Was informed that the unit was no longer in stock. I requested a refund as I was not in a position to pick an alternative and no options were given. Was informed that I would be called in 24-72hours to arrange collection of the faulty unit. I asked if the delivery charge would be refunded and was informed “no” because the unit was delivered! You: 21st Sept 0910hours: called to enquire why no contact has been received regarding the collection of the damaged unit. Was informed someone would be in touch. You: 27th Sept: Nothing heard from Currys PC World. And the winner of worst customer services goes to………. Mamta: I am sorry for the inconvenience you have faced with us. Mamta: Could you please confirm if you have purchased this item online or in-store? You: online You: all this information should already be available? You: when can I expect a refund as I really need to purchase a tumble dryer Mamta: Thank you for confirmation. Mamta: Before we get started, I need to ask you a couple of security questions. Mamta: Could you please share your full name, billing address along with postcode, email address and contact number. You: Redacted Mamta: thanks for sharing the information. Mamta: I'm just checking your details. I'll be with you in a moment. Mamta: Perfect! That matches our records. Thanks for taking the time to do this. Mamta: I really appreciate your effort and patience, as I check for the exchange/refund you need the RA number you need to contact to the manufacture for this. Mamta: Arew e connected? You: please explain 1. what is a RA number? 2. why is this the first I’ve heard of it, and 3. why do I need to contact the manufacturer when I purchased the item from you? Mamta: RA number is a number which you get through manufacture once you need to tell the manufacture they will give you approval number for the exchange or refund. Mamta: Are we connected? You: yes. I am awaiting the answers You: you answered 1, what about 2 & 3? Mamta: As you need to contact to the manufacture because we need the approval first from manufacture once they approved from their end Mamta: we will exchange it or refund it for you. Mamta: Just checking, are we still connected? You: yes You: So to clarify, almost 2 weeks after receiving a damaged tumble dryer from Currys PC World I’m now being informed that I need to contact the manufacturer and the information that your company would arrange a collection within 24-72 hours was actually a lie. This seems like incompetence and is frankly unacceptable. If I had not made further contact how would I have ever known about a RA number? Mamta: I know there's no amount of apology that can cover up for the trouble caused, our efforts will only be emphasized on providing you a better experience next time. Sorry for the trouble you had faced. I have used this company many times and providing nothing is wrong with the items received you would never know what a shambles the after sales services are. Should you order from Currys PC World, just pray that you don't need to rely on contacting them with any issues that may arise.”

Helpful Report

Posted 3 years ago

“Son ordered Playstation and was told it would take two weeks, now four weeks later still no sign of it. Customer service telephone when you eventually get through are hopeless, the phone in store constantly rings with no answer and the staff in store don’t have a clue. Absolute shambles - avoid!”

Helpful Report

Posted 3 years ago

“Paid for A Curry’s TV on line it was delivered 4th September 2021. We paid £45 for the tv to be installed with a demo. Team know how set tv up it did not work the two young men had no idea why. They left and advised us to contact customer service who would send a replacement tv on that day. After2 hours on the phone we was told no staff was available to do this.we was promised a call before 12.00pm on Monday that did not happen we was promised a refund of £45 that did not happen.Todate we have not heard a word. We paid for a private tv technician to come in and was told the tv simply needed tuning in which cost us £50. Needless to say we will Not be going anywhere Curry’s again.”

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Posted 3 years ago

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Posted 3 years ago

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Posted 3 years ago

“My experience has convinced me to never buy anything from Curry’s ever again. For a simple dishwasher purchase and install plus recycle of the old, I one endured the following from them and their “service” partner Team Knowhow: - A week to hear back post order - A delivery date and slot then forced on me with 2 days notice (no chance to even choose a date) - when I called they were unable to change it - Having had to take the day off to wait for it, they didn’t turn up. I had to find out by logging in that delivery was cancelled - no notification given whatsoever - I had to call myself to find out why - no plausible reason other than a scripted apology . They could not reschedule right then due to system and refused to call me back to rebook - I had to do this the next day - Was given a second date, time slot confirmed 2 days before - On the second delivery day itself the order then disappeared from the Knowhow portal - Again I had to desperately chase up to find out (having rearranged whole Dayton wait for it) to be told item was now out of stock for 3 weeks apparently and no delivery was showing in their system! - Almost too dumbstruck with disbelief at the unprofessional farce Curry’s has become. The company is an utterly rotten, failing and badly run mess. - I cancelled the order and went through John Lewis happily paying more for a decent service and a guarantee slot - the stress, uncertainty and frustration of dealing with Curry’s and Team KnowNothing are not worth it nor was the energy of even complaining - the sooner this company goes bust and their employees banned from working in any service role (make that any job) the better.”

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Posted 3 years ago

“Washing machine delivered installed and recycled by tom who was ever so polite and efficient ..amazing service from start to finish..😀”

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Posted 3 years ago

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Posted 3 years ago

Currys is rated 2.0 based on 3,444 reviews