Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,456 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,456 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a games console a month ago and apart from one email to confirm they had taken payment, I’ve heard nothing since. I went into the store to find out about my order as I couldn’t get through on the phones, I was told it was probably out of stock. It didn’t state that when I purchased it, if it had I would have gone elsewhere as this is a Christmas present. No idea if it will turn up in time for Christmas. My advice to potential Curry’s customers... don’t bother, find somewhere else to shop.”

Helpful Report

Posted 7 years ago

“Ordered new oven online, delivered on time, kept me up to date with schedule and delivery times.”

Helpful Report

Posted 7 years ago

“Ordered a washing machine for delivery today 13th December and delivery driver turned up and refused to bring it up to the 3rd floor no where on the website does it say how many flights it needs to go up so the delivery driver was swearing at me and my partner and refused to deliver the item he loaded it back on the lorry whilst bashing it around to get it back on there. I now still have no washing machine and am still waiting for a refund to go in does anyone know how long this will take to go back into my bank account as I desperately need a washing machine and I can assure anyone reading this that I will never spend another penny in curry’s ! And I highly recommend you don’t either. Go to Argos or mind you any other store rather than curry’s I have two children aged 6 and 4 and I’ve had no washing machine for a week now I will have to wait another week before I even receive a refund to purchase another one from else where.”

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Posted 7 years ago

“great service from the store in erdington - helped me out and went above and beyond”

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Posted 7 years ago

“Good value for money on their Essential range of kitchen electrical equipment.”

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Posted 7 years ago

“Very easy to use website, products in stock, checkout was simple and delivery of products was efficient and well packaged”

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Posted 7 years ago

“After been told my order was out of stock two minutes after they took my money. I was eventually thrilled when the kept me informed and true to their word I received the goods when back in and on the day and time stated”

Helpful Report

Posted 7 years ago

“Really poor service from DPD the delivery service they use , their website not clear no phone numbers to call , did eventually get a number from separate search . Then called Currys customer service - after a 40 min wait to speak to someone , the were not very helpful and the goods are being returned to them as the address could not be updated by either Currys or DPD .... they are going to credit me but it will cost me more to re buy the goods now ...they won't honour the prices I paid on saturday . i am so shocked at this treatment to a customer - really very very poor”

Helpful Report

Posted 7 years ago

“Very competitive price, free, fast delivery, simple ordering system”

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Posted 7 years ago

“perfect transaction....Ordered a washing machine,it was delivered with professionalism, fitted and tested and old one taken away within 30 mins....I would buy from them again with confidence....Trusted 100 percent.....”

Helpful Report

Posted 7 years ago

“Ordered a washing machine 1 week ago and it was supposed to be delivered fri 8th Dec 2017, I had a phonecall off delivery driver friday morning to say they would be with me in half an hour and what was parking like on my street, I told the driver they would be able to park on the side of the road but they told me they would have to put the machine on a smaller van, I phoned up and the woman on the phone told me that the driver had atttempted my road but couldn't get down. This was not true. I then had a text message to say they would deliver my washing machine today (monday 11th dec) at 2.30pm I then got another text to say that it would not be delivered until Saturday 16th Dec. Again I phoned up and asked why they could not deliver again, and again they told me that the driver had attempted to park down my road but couldn't, again this was not true as the road was completely clear of cars. She then told me that she could try and get me in sooner but the system was not letting her. I have 2 young children 1 and 3 months old. I have been without a washing machine for 1 week now. I have now got a full refund and had to buy my washing machine from somewhere else that will not mess me around. Very disappointed.”

Helpful Report

Posted 7 years ago

“Disgraceful company, absolutely poor service. We have been waiting for a TV to arrive in the last week and after two failed attempts, noonne from Currys has called us to let us know where our item is. I’ve personally escalated this via phone and not only has the delivery been poor but the customer service over the phone is even worse. The lady I am liaising with has no idea what the complaints process is and how to take my matter forward. I will never order from Currys again!”

Helpful Report

Posted 7 years ago

“I ordered an item on line and was told it would be in store for pick up. On arrival Paid for the item and was told sorry its not in stock. Ive still not been called and can not get through to Currys on the phone.”

Helpful Report

Posted 7 years ago

“Never again will I shop at Curry’s PC World. After purchasing my item, I waited until two days before I was supposed to receive my package. I still had not received any shipping confirmation or tracking number, so I called to ask about this (Wednesday) and was told that if I didn’t hear anything by Friday (the day it was meant to arrive), to call back. I call back on Friday and they say that if I don’t hear anything by Tuesday, to call back. I had already done this, with a 20 minute wait on the phone line each time. This is not an acceptable solution for customers to have to call multiple times to ensure that their order is delivered. I asked to speak to a supervisor to help to find a better solution. The customer service agent said that I could, but they were busy right now so it would be another 20 minute wait. I said ok. 40 minutes later, another customer service agent picked up the phone. It turns out he had just fed my call back through the phone system. He never had any intention of putting me through to a supervisor. This is disgraceful to play with people and people’s time like this, especially when they are calling because of frustration caused by the company’s in ability to resolve an issue. I work. I am busy. I don’t have time to play games. This is an enormous waste of my time, but also of the company’s time and resources. Shocking that they allow such behavior. If no supervisor can speak to me, then fine. But don’t pretend to put me through and let me wait. When my package finally arrived, 5 days after the initial date given and 3 days after the second delivery date given, it did not match the product photo online. It also had a note inside saying that it could not be returned in store because it was released through a third party supplier. I was not informed that I could not return in store when purchasing the product. I will be encouraging everyone I speak with to shop anywhere but Curry’s PC World. My experience couldn’t be worse so far, and now I’m worried about going through the returns process. Totally disgusted with this company.”

Helpful Report

Posted 7 years ago

“brilliant customer service and information”

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Posted 7 years ago

“Gave us the right information and sold us the right product.”

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Posted 7 years ago

“Like so many others on this review site, I went for Currys as they had a competitive price and they were a big name. A mistake I will never make again. They provide a truly awful service. Booked my delivery day almost two weeks in advance. Was given slot of 0815-1215 on 02/12/17. At 1230 when they hadn't arrived or bothered to call I called customer service where I was on hold for almost forty minutes. The customer service person phoned the delivery/installation team for an update to be told they had been delayed due to a gas leak... No explanation as to why they didn't phone me to let me know. The engineer then phoned about fifteen minutes later to say they were on the way. No apologies, no explanation. He then appeared miffed that I asked him what time he would be due. When he arrived he huffed and puffed because he had to work in a small space. He had asked me to make the meter free and for that I have to move my washing machine. He made a big deal of having to move the washing machine back in order to install the new cooker. Finally the new cooker was installed and I was glad when the engineer left. Though later discovered that he hadn’t switched the boiler back on. Unless you have plenty of time to spare and are the very definition of patience I would advise you to avoid Currys . Although I’m not an impatient person, nor do I have plenty of spare time so for me never again, thanks.”

Helpful Report

Posted 7 years ago

“Absolutely appalling delivery and customers' service. Will never again but form this company.”

Helpful Report

Posted 7 years ago

“We ordered a washing machine from Currys. They text us a delivery date which was a day we would both be at work, so we tried to call the "helpline" to change the delivery day. Two days and an hour and a half later we had finally managed to change it, fast forward to delivery day we got the text to say they would be here between 9am and 1pm , surprise surprise 1pm came and went no delivery. I called the "helpline" again and after being on hold for 40 minutes finally spoke to someone who was very unhelpful and told me that delivery can be anytime between 7am and 7pm when I tried to tell her that we had been given a time slot she said that's just an estimate! I asked to speak to a manager only for the girl to try every which way to prevent this from happening, after being on hold for a further 20 minutes I finally spoke to a manager only to be told there wasn't anything they could do as they couldn't speak to anyone in the depot. I hung up and called the store where we bought the washing machine only to be told that there was sickness in the delivery department so the delivery could be anytime up until 7pm. After waiting in all morning for the delivery I was furious to be told that I would now have to wait until possibly 7pm, I have things to do apart from waiting for a delivery that should of been here over an hour ago. I will never again buy from Currys and would deter anyone from buying from there. They don't know what customer service is. I'm so angry right now that I'm half tempted to go to Currys now and demand my money back.”

Helpful Report

Posted 7 years ago

“Its generally a smooth experience when you order small items which can easily be handled, but when it gets a little difficult for their delivery service to drop of a fridge who needs to work an exta 2 mins to get the fridge in they will not bother and leave you out to dry. As a side order you will get no sympathy, a slice or arrogance and some possible some abuse from the delivery team whi will ask for more money to do the job. Support your local trade and teach these companies a lesson. Your local shop will provide 100x better service and will be greatful for your business. Lesson learnt never shop at currys or pcworld again.”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,456 reviews