Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Older guy MIKE brilliant and took order of £700 today. Manager awful couldn’t care less if he got a sale or not! Needs to go on customer training really unhelpful and it was Black Friday weekend!!!!”

Helpful Report

Posted 5 years ago

“Called into my local Curry’s at Teesside park today to purchase a Dyson Hoover and a set of telephones. Picked up a twin set of phones it stated they were reduced to £28.99 saving 40.00 on original price. Checked the price ticket matched the product code on the box and they did. Off I went to the till. The price for phones came up as 48.99. I said to the girl I would go bk and check the price again as I was sure it said 28.99. I went bk checked again and yes it said 28.99. On returning to the till with the price ticked to show her another lady was waiting. She looked at the label and proceeded to read through it. She then said to me I’d picked up the wrong item as the barcodes don’t match. I pointed out I don’t read barcodes as a customer I look at the description and the price and were the product is placed. I pointed out the product code on the box matched the product code on the price label. She just looked at me and said it’s the wrong set of phones. So I cancelled the sale of the hoover and the phones and said I would shop elsewhere. Somewhere I could be more confident the price it was showing was actually what I was going to pay. In this present climate of internet shopping I can go anywhere and spend my money but I do like to shop in store and support local jobs etc. With poor customer service and poor pricing policy’s it makes this more difficult. I have now ordered on line. Curry’s just unwilling too help in any way”

Helpful Report

Posted 5 years ago

“They don’t honour their offers. I bought a TV 2 weeks ago and the offer was if the price drops for Black Friday they’d refund the difference. It went down by £100 and when I contacted them they said I should have registered for the offer. That is absolutely a cop out. As I bought it online I think it was fair to assume the actual purchase was enough of a registration but no it wasn’t. It’s not about the money, it’s the principle that has annoyed me and means I will never buy from these rip off merchants ever again. I know they don’t care and not having any more money from me will not make a difference to them but I’d rather pay more at another retailer than give Currys another penny of my money”

Helpful Report

Posted 5 years ago

“I had to give one star to be able to write a review; there is no option for a minus. I ordered and paid for a washing machine by phone having had problems with the website. All progressed only to receive an email one minute later stating that the order was cancelled. Telephone to ask why "security issues" no further information apart from it was probably my card company. Checked bank account later and the payment was on debit card pending. Bank said no problems with the payment. Following day and yet another half hour wait I was told refund would be made within 24 hours. Three days later and I am still waiting for the payment to be refunded. Knowing how chaotic they are I have blocked any future transaction with Currys. It was only when I was into this problem that I remembered that I had an identical problem some weeks earlier when attempting to purchase a computer. Non delivery of computer and no notification; "security issues". I even received a request for feedback on my purchase!! What purchase. The computer was purchased from another provider without problem. I have now blocked any payment to Currys from my credit card as I will never visit their store let alone make a purchase.”

Helpful Report

Posted 5 years ago

“Ordered a tumble dryer from Curry’s, on delivery day the van turned up but no dryer on board for me. Phoned customer services to be told my order had not been put on the van and my delivery had been rescheduled. I pointed out that if they were going to do so then they should inform the customer. The total blasé attitude of staff beggars belief. However, I was assured by the delivery manager that it would be delivered the next day (Thursday morning). At 11.50 text received saying good news my delivery would be on Sat?? According to customer services they had again Forgotten to load it on the van. The word Incompetent is the only way to describe Curry’s, so do yourself a favour and go elsewhere where your custom will be valued.”

Helpful Report

Posted 5 years ago

“On August 22nd 2019 i purchased an LG 65inch tv and soundbar + base speaker from PC World Wandsworth. The salesperson's name was Raoul Hounsihoue. I told Raoul that i was going to have trouble setting it up. He asked where i lived and when i told him just across the road he offered to come over during his lunch break to help me, which i gratefully accepted. He spent his lunch break unpacking and setting my equipment up and afterwards when i offered him cash in return, he refused it and said please if you could just leave a review based on your experience. It took me 3 months to get over the shock which is why it took me so long to get around to writing this review ;-) The equipment is spot on and it was all on special offer so all in all a good day. Plus Raoul's technical knowledge was exceptional.”

Helpful Report

Posted 5 years ago

“Curry's PC world encourage their sales team to lie to customers. I was told that if my item breaks on an accidental warranty it will either be fixed, replaced or refunded. No one mentioned how they only refund part of the price to make up for the "specs" of the product. After arguing that the RMS of the speaker that I was being offered is much lower, they told me that because the RMS was not listed by the manufacturer therefore it did not count towards the specs they had to match. They agreed that the specifications they had offered me were inferior and decided to recommend me a Panasonic speaker for my Sony one which looked even more inferior. They don't care about matching the brand and they don't care about the actual specs of the product. All they care about is signing an accidental warranty contract to meet their sale goal even if it means lying to the customers. Going around their shop, I realized that this was a recurrent thing they did. Whenever advertising accidental warranty they never mention the vague T&S they have. In summary, if you pay for accidental warranty on a £600 TV, expect £200 back if it breaks two or three years later or a sub-optimal replacement”

Helpful Report

Posted 5 years ago

“Bought a hob and paid extra for installation Currys came and delivered the hob but wouldn’t install as they said the pipes needed updating they then left but didn't’ unpack the hob A gas fitter came out today and said there’s nothing wrong with the pipes he inboxed the hob and we discovered missing parts so the gas fitter capped off my gas and left I now have no hob or oven as currys disconnected my oven as well I called currys who put me through to hotpoint who told me to go to the store so I did, but they can’t do anything I will never ever shop at currys again I read the reviews on trustpilot too it’s worse than on here 57% said don’t shop at currys and just 17% said good service I don’t even know if I’ll have a hob or cooked in time for Xmas Absolutely disgusting service”

Helpful Report

Posted 5 years ago

“Should have option of less than 1 star. Ordered a new washing machine as ours broke on sat night ordered on sunday for monday delivery get a phone call 5 mins after my time slot to say couldn't be delivered ran out of time would have to wait till Wednesday. Wednesday comes and surprise surprise same thing again and now have to wait till friday so almost a week with no washing machine. Not the staff fault but the system as they are not allowed to work past their hours or they get fined which is ridiculous. Delivery hub manager rude and needs a slap in store manager was great and sympathetic and has put decent refunds so let's see if it arrives friday lol”

Helpful Report

Posted 5 years ago

“My elderly parents bought 5 new appliance for their new kitchen. The fridge freezer once installed didn’t work. Lost a fridge and freezer full of food. Visited our Stirling branch Given a number to dial. Spent 4 hours on the phone finally arranged a repair man who didn’t turn up today. Spent 55 mins on hold tonight to be told to call back tomorrow! I’m writing to the board! Unacceptable!”

Helpful Report

Posted 5 years ago

“Purchase a top of the range 55 inch LG Oled TV within one week the glass stand on the TV rests on cracked. Curry gave me a full refund and changed the TV which I was grateful for. I purchased the same TV again from Currys and within 10 days exactly the issue happened again I reported this again as this is clearly a fault with the TV as it can’t hold its own wait. Currys refused to refund or even exchange for a different TV all together even though I’m within my 30 day period. They just kept fobbing me off saying there waiting for approvals from there head office then after 15 days they just said they won’t give a refund or an exchange as it’s not a fault with the TV. Which clearly there is. So currently I’m stuck with a £2000 TV which if it gets another crack in its stand it will probably fall over as it won’t be able to hold its own wait. Now having to go down another route to get a refund but not through Currys but should not have to go this way.”

Helpful Report

Posted 5 years ago

“Ordered £30 top up cards for playstation and paid extra for delivery today. DPD haven’t even received my order so will not be getting them today. I can make a complaint but it’s just for feedback apparently and I won’t hear back. I can cancel the order but will have to wait until they are returned to the warehouse and then a further 5 dats or more to get re credited. Or I can continue with the order but have no idea when I will receive it. This was a birthday present for my grandson and I needed them today. Absolutely disgusting the way I have been lied to (2 emails stating the order is on its way and will be delivered today) and more or less told to just suck it up. I will never shop online with Curry’s PCW again and advise others to be very cautious if they do. Only gave one star because I couldn’t do none.”

Helpful Report

Posted 5 years ago

“Travelled fifteen miles to take advantage of a price we had seen on display in the Northampton Riverside store a week before. The Pure internet radio was advertised at £89.99 listing a saving of £10. When we came to buy the item the only stock was the display model which, for some reason, they would not sell to us. However, we were told that the same model was in stock at a nearby store but I noticed that it was listed at the full price and the manager, Ian (family name not disclosed), would not honour the offer price. Very disappointed because I feel that I had been misled by a false price. I try to support our local stores but have now ordered the same from Amazon at £79.99. Is this misleading price company policy?”

Helpful Report

Posted 5 years ago

“I bought a fridge freezer from Curry's and was specifically asked if about access. I notified them that there were 8 steps leading to our front door. After two texts and on the morning of the delivery I received a call from the driver who informed me that they don't carry any appliance bigger than a standard freezer more than 3 steps up. I also paid to have my old fridge freezer taken away. The driver kindly informed me that unless it was at street level it would not be taken. The service I was sold in store was incorrect and on phoning curry's, the answer given that it was pot luck whether you get two strong guys or two skinny guys and they would risk assess it on arrival. I already knew the answer to that from the driver call. I was informed that if the first driver refused to place my purchase in my property another might decide different. On asking when that might be (again pot luck) Customer services couldn't say as the delivery was incomplete! Tell me about it! Don't bother with this lot which is a part of Curry's. Don't bother with Curry's either. Completely misleading selling of goods with very poor customer service.”

Helpful Report

Posted 5 years ago

“Currys PC World are a BIG!!!! Joke Useless, incompetent and waste of time”

Helpful Report

Posted 5 years ago

“Awful service I’ve used them for years but never again purchased a job 6 weeks ago that’s not working had an engineer visit Sunday after 2 days of trying to get through to team know how he said I need to go back on the phone to order the replacement just spent 20 mins on hold then got cut off dreadful awful service if things are faulty trading standards should be aware of the service or total lack of it !”

Helpful Report

Posted 5 years ago

“There is an obvious flaw in communication between their website and their stores. I will say now early that this issue has been resolved in store and we are satisfied with the outcome. This review is solely describing our customer service experience and to also highlight a big problem with the website/store’s communication and commitments with each other. My partner and I reserved the Nintendo Switch Bundle online which included: - Nintendo Switch Neon (2019) - Pokémon Shield - Nintendo Store £15 Gift Card Online It stated that there wasn’t a store near us stocked this bundle which was unfortunate however there was stock at Currys PC World Staines. We drove 20 Miles to get there specifically for this bundle. When we got there, we were told that the don’t actually have the Pokémon Game in stock. Given that we’d received confirmation of our reservation and it stated that it was ready to collect from Staines, we were quite rightly frustrated and disappointed. The staff there at first didn’t seem to be confident about what had happened nor how to resolve it for us. Alfonso (Customer Service Manager) at first was dealing with it, but it was eventually handed to Adrian (Management Team) who came up with a solution that we felt was satisfactory. We left Currys PC World Staines with the Console, Voucher & a different discounted game, which we’re okay with. The whole ordeal was stressful considering the on-site Customer Service’s initial approach to the problem. It highlighted to us that more training in that department is certainly needed. This all could have been avoided if Currys PC World had a better reservation system in place which accurately showed stock levels at each store. It just seems like an unorganised and poor attempt at a ‘click and collect’ system. From what we heard from staff at Staines, this isn’t the first time a mishap like this has happened which has ended with disappointed customers. Yes, the issue was resolved eventually; but this whole confusing ordeal has left us feeling that we don’t want to buy anything else from Currys PC World in the future.”

Helpful Report

Posted 5 years ago

“joke company and website”

Helpful Report

Posted 5 years ago

“Purchased a new washing machine from the Burnley store which I had reserved. The staff were very pleasant and very helpful, even taking the product to the car they dealt with me very quickly and efficiently.”

Helpful Report

Posted 5 years ago

“I would like to make it aware that majority of Becktons Customer service advisors are professional, pleasant, exellent speakers,attentive, detailed, efficient, friendly, team players, enthusiastic and they all posses high scope like concentration and focu. In my previous curry's experience I was fortunate enough to come across, customer service advisers Ketul, Hitesh and Eddie the manager. All three advisors possessed all the qualities mentioned above and made myself and those accompanyined by me, extremely satisfied and happy with the purchased product. They all answered queries professionally with maximum, valued, honest and logical information, and when one was not able to provide answers, anothher would fill in. Thank you so much for the experience. Let this continue for the present and future.”

Helpful Report

Posted 5 years ago

Currys is rated 2.0 based on 3,454 reviews