Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,454 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,454 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 41%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

Tell us how Currys made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Currys 1 star review on 6th October 2024

Currys 5 star review on 5th October 2024

"CONSULT CRYPTO-ALTCOIN RECOVERY EXPERT."

105

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We ordered a range induction cooker, waited over a week for delivery only for they to advise that they couldn't install it so delivery was rearranged for the next morning between 7am & 11am being given reassurance by the delivery driver that we would be the first delivery. I then received a text message saying that delivery would be the next afternoon between 3pm & 7pm. My husband & I juggled work over the 2 days to make sure we were at home for the delivery, however the second delivery did not happen as we were the last drop, rather than the first as assured. This was because the driver 'ran out of driving hours' so obviously thought 'sod it' we wont deliver that last one but we wont inform the customer either, instead they updated the knowhow account giving a blatant lie saying that they had attempted delivery & asked that I make contact. So a 25 minute wait for their customer service employee to answer the phone, has resulted in me cancelling the order, receiving a full refund and NEVER purchasing anything from Curry's again as they obviously have no care or consideration for their customers.”

Helpful Report

Posted 6 years ago

“I wish I had read the reviews before purchasing! Bought online a washer/dryer and paid for installation/connection and disposal of old appliance. They delivered the new washer/dryer, failed to install it because they couldn't get the old one out and also failed to take the old one away. Not quite sure what I paid for. Rude delivery people to top it off. Called customer services and they said I'd have to book in for another crew to install and remove on another day. Never purchase from Currys!!!”

Helpful Report

Posted 6 years ago

“We visited currys in Cribbs Causeway Bristol to buy a Delognghi YELLOW Kettle & Toaster, when we got there we could not find any in a box so we asked a assistant to find one. He came back to inform us that they were out of stock, Ok we would buy the shop display, only to be informed that we could not as it was the last ones. We then asked if another branch had stock to be be informed yes Chippingham & Glos has then in. we then asked if they could be transferred from either shop to Bristol. To our amazement, currys cant do that as they have no transport scheme in place. I did ask them if they had heard of Amazon as they work in the 21st century unlike currys, lets hope we see less curry shops in the future.”

Helpful Report

Posted 6 years ago

“We are having a problem with Newbury Currys PC World Branch. Very un polite manager, unhelpful in resolving refund for faulty hoover. We took vacuum cleaner back on the 3th of January 2019 in the evening and asked for the refund, so we could perches a different vacuum cleaner, as two of the same model we purchased there had the same fault within 2 months. We still don't have refund. We don't recommend this store.”

Helpful Report

Posted 6 years ago

“NEVER NEVER EVER AGAIN I have bought several items from Currys, and had planned to buy many more for our properties, but have come back from the Workington store very angry. I was a retailer before so knew my rights, but was flat out told that things had changed, that multi nationals were all the same and I had no rights with Currys, my only recourse was to the manufacturer. A washing machine stopped working after two months, and we struggled to get it repaired, It has now stopped again just before its 7 month anniversary. I said I expected a washer to last more than seven months, but no not nowadays says the manager, he hears often from people that they expect Currys to sort out a problem, but the law has changed, says he, and it is no longer the company who sold the machine who are liable, customers must just rely on the warranty, I should have bought insurance says he, then everything would have been fine. My plan had been to sort out the washer problem and buy a good quality printer today. COMPLETE LIARS, could never trust them again. DO THEY GET AWAY WITH CHEATING MORE VUNERABLE CUSTOMERS. THEY MUST.”

Helpful Report

Posted 6 years ago

“I am abserlutly furious!! I ordered a washing machine on the 22nd of December from curry online, I received a email stating one would be delivered on the 29th of December between 10 and 2, 5pm came and still no contact or washing machine by this time i had called already 3 time to fine out where it was and one lady was rude and had no idea what she was talking about, next two time I spoke to a very nice and polite male that said they were 5 hours behind and there last delivery is 7pm so has to be delivered by then!! 9pm came and they turn up, when the packerging came off it was all smashed in. So they took this one away and the next day I have to spend part of my day sorting for a new one to be delivered asap because we are a family of 6 with a new born!! They said it would come on the 2nd January but can't give a time till the night before (so going away for the new year with the family was out the window) I changed it to the 3rd with no trouble at all. On the 3rd they came ON TIME took it out the packerging and OH YES AGAIN it had been dropped and it was smashed all up the back and side GREAT (also leaving rubbish on the front of my property), so we sent it back and called asked if there was an item we could collect in store in east sussex? no sorry all out of stock. I then had to call the delivery team asking if they can send one out asap they said "we only have one that's 2x down graded" OK SEND THAT OUT!!!. So they give me the delivery day of TODAY 6th January, we call early this morning asking the time it would be with us because we never received the text yesterday and the lady said "we're sorry the man never placed the order for you so there will be no item coming out" FANTASTIC! So still after 3weeks we are left with no washing machine that was paid for just a rubbish refund just before the mad school rush week!! THANK YOU CURRYS AND THE KNOW HOW TEAM FOR ABSERLUTLY NOTHING!!”

Helpful Report

Posted 6 years ago

“Found the shop expensive. Staff were uninformed, was looking at Amazon echo dot. Priced £49.99, staff member said they were cheapest around, not sure if was new or showing off but said I could buy for cheaper price if found elsewhere. Showed him the current price on Amazon (£29.99) for the latest 3rd gen mobile, was then refused the offer of buying at cheaper price”

Helpful Report

Posted 6 years ago

“We have visited the bromborough store on a number of occasions and our recent purchase of our tv we were served by Joel he was very helpful and knowledgeable on the tv department. We then called back to purchase leads for the tv we had great advice off Richie who was extremely helpful and knowledgeable about numerous products. We called back a few weeks later to purchase a game console we were very grateful to again be served by Richie as we knew we were getting the best advice. whilst my husband was purchasing the game console, I went on to look a shark hoover the guy on the hoover section gave me a brilliant demonstration ( sorry didn’t get his name) but he gave such a good demonstration I purchased the hoover also. Thank you to Richie, Joel and shark hoover demonstrator. We will no doubt be back for more purchases and would not hesitate to look especially Richie as he seemed to understand the all products. Thank you again”

Helpful Report

Posted 6 years ago

“We called to the bromborough store we were served by Richie who was first class with his knowledge. we purchased an Alexa we were served by victor who found us the last one in store thank you so much to Richie and victor for your professional advice and quality service.”

Helpful Report

Posted 6 years ago

“My experience with Curry’s has been atrocious to say the least, after buying a bundle (the PlayStation VR, which came with 5 games) and waiting a week for it to be delivered. I found that the booklet containing the codes for the games, had a page ripped out, specifically, the page with the codes. After calling them and complaining that they had not given me the full package that I had asked for, they had the cheek to tell me to go and call Sony. Not only that, but the other solution they offered was for me to return the product. The problem was not with the fact that I didn’t receive what I bought, it was the fact that they did not solve their own issues, but rather pushed it onto Sony to fix. I don’t even expect Curry’s to sort this problem out due to their poor customer service. I don’t recommend anyone even bothers buying products from Curry’s, because as soon as a problem rises, they choose to be ignorant towards it. Curry’s needs some serious help. What a joke!”

Helpful Report

Posted 6 years ago

“NEVER EVER AGAIN!!! The worst experience in my life! The customer service is just a joke, liars and unprofessional people! Totally agree with all unhappy comments...if only I knew! Collected our Tv on 05/12 , keep sending texts about a delivery and never come, time wasters and liars! They don’t worth our money!”

Helpful Report

Posted 6 years ago

“Great steam irons love the new device”

Helpful Report

Posted 6 years ago

“The customer service in the Grantham store is second to none. The staff go out of their way to help us and make sure that we are satisfied with our purchases. We buy all our electrical items from this store and this is because the staff are so helpful, knowledgeable, courteous and friendly. The Knowhow team must not be forgotten and are equally efficient and extremely helpful. The young lady serving us today was very knowledgeable about the washing machines and spent time explaining different aspects to us. This store deserves 10 out of 10 in every way. I would not hesitate in recommending Currys Grantham to anyone who may ask about it.”

Helpful Report

Posted 6 years ago

“Brilliant my TV broke 24th of December got it back in working order on the 2nd of January the workmen were fantastic on time and did a great job”

Helpful Report

Posted 6 years ago

“I bought a TV during the 'Why Wait Promotion.' I was assured, by the sales assistant, that if the price of the product was reduced during the black tag event I would be refunded the difference. The price of the TV was reduced during the event and I took a photo to prove it. But when trying to claim a refund, I was informed that the product was not included in the deal. Therefore I was lied to by the salesman. These promotions are not worth the paper they are written on. I have given 1 star because there is no option to give 0 star.”

Helpful Report

Posted 6 years ago

“I spoke to your customer services today about your price promise. The lady was very hard to understand and all I could hear in the background were staff laughing and joking ( I take it this department is offshore) anyway she told me quite abruptly you do not price match with e. Cookshop. I will take my custom to John Lewis who do price match with internet retailers. Your customer service is absolutely appalling.”

Helpful Report

Posted 6 years ago

“Went to Currys in Hove, was served by Jensis. She was brilliant, spent hours with us explaining things regarding X box, watch and sky packages. Would highly recommend, couldn't do enough to help.”

Helpful Report

Posted 6 years ago

“Went into the Stirling store today with printer not working after a paper jam. The knowledgable gentleman in the know how department was very helpful in advising how to check the operation. I took the printer home, gently cleaned the innards with a vacuum cleaner, reset the printing inks, and hey presto, it works again. This is despite having purchased the printer from John Lewis. I will definitely be back to this store for my next purchase.”

Helpful Report

Posted 6 years ago

“I ordered an Amazon Fire TV Stick with Alexa remote, on Friday around 1pm. It stated on the Currys website that if I ordered within a certain time frame, I would be guaranteed delivery today (Saturday). I went ahead with the order ONLY because I was supposed to have it delivered today. I received a confirmation email for my order, which stated I would receive another email when the item was dispatched. As I still hadn't received my dispatched email today, I decided to call customer services. They informed me that I wouldn't be receiving my goods today and they couldn't tell me when it would be delivered, so I told them that I wanted to cancel my order as I'd only ordered it on the understanding that it would be delivered by today. I was then informed that I couldn't cancel my order until I received my tracking number, which I won't receive until tomorrow. After doing a little research into the matter, I have since found out that this information is totally false, as I should be able to cancel my order at any time especially since I haven't received a dispatched email. I don't know what's more upsetting, the fact that I was conned into ordering something due to false advertising, or that customer services has lied to me by saying I can't cancel the order. They're very quick to take the money out of your bank account, but then after that it's see you later. I wish I had read the reviews for Currys before I ordered, as I would have just stuck with Amazon or Argos.”

Helpful Report

Posted 6 years ago

“My wife bought me iPhone XS 256 opened up to find old smashed iphone in Someone has swapped phone in store curry’s not helpful I feel robbed Phone was bought from wednesbury j9 curry’s I’m taking this all the way Tradingstandards papers ect Going to apple store tomorrow to see who’s this broken scumbags phone is Wats been swapped in store .how would you feel if you opened new iphone box to see old broken scratches phone with all dirt where speaker and power plug is and won’t even power up”

Helpful Report

Posted 6 years ago

Currys is rated 2.0 based on 3,454 reviews