Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,040 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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A Paying Customer

Victor

LAV KUSH PRASAD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've been a Dell customer for years but their customer service is so repeatedly atrocious those days have ended. They took a committed customer and threw my business away.”

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Posted 5 years ago

“Don't buy dell laptops, it's worst laptops providers. They will provide bad laptops and no technical support. Except dell buy any laptop. If you buy after reading this you the unluckiest person in the world. Please don't buy dell laptops.”

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Posted 5 years ago

“Horrible. Their finance department stright up steals from people. In what world should they charge you everything you've paid in a year back onto your balance and call it "interest." Thieves.”

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Posted 5 years ago

“Customer Service”

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Posted 5 years ago

“The absolute worst. I purchased the extended warranty for the desktop. When the computer started to malfunction (early on) Dell spent lots of time on the phone with me, but accomplished nothing. They refused to replace the computer, even when it was clear that they were unable to solve the issues that were occurring. I have since basically trashed a 2 year old computer, and purchased a Lenovo which I've had for several months now and is operating perfectly. Oh, and at one point Dell tried to blame software on the issue. The same software that has worked flawlessly in the past and now with the new Lenovo. Never again, Dell.”

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Posted 5 years ago

“Atrocious business service. Bought a laptop which isnt performing well and asked to exchange product but business customers have no right of return. "Its our policy and nothing we can do". Given we have purchased loads of Dell machines, I think this service level is very poor. Also, calling their support is a hugely frustrating experience. Get passed around like a Ping Pong ball and each time have to give all the details again / no info is transferred.”

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Posted 5 years ago

“I should reed these reviews before i bought my Inspiron all in one desc top !! Is absolutely horrible , I use my PC to pay bills most of the time, and is failing on that to. Takes about 5 minutes to boot from zero, and every command is slow, like I'm using a dial up service (I have 1G speed from comcast). At the beginning I thought is slow because is constantly making updates, but after about 30 days I realized that is getting slower by the day , so I contacted Dell customer support and they tried to remotely repair it , but at the end they sent an empty box to send in for repairs. A week later computer came back stating on the repair sheet that the hard drive was replaced. on the coming days the computer is slowing down day by day so I call in again, now a tech from Dell remotely access my computer and delete some drivers , so I'm not able to access the internet anymore. They sending a second empty box to send it in for repairs. After another week computer coming back , with the same problem, extremely slow, this time they claiming that they reinstalled the operating system. I'ts an endless story with Dell, horrible experience, even worst customer service , never buy any product from Dell again in my life”

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Posted 5 years ago

“Terrible store, canceled my order and never gave me the reason why. Terrible customer service bunch of rude Indians. My bank card information was also stolen!”

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Posted 5 years ago

“On August 4 I ordered a fire stick 4k with a promised delivery date of August 9. On August 10 I received an email stating delivery would be delayed until August 19. On August 13 am I called customer service and was told that the item was being shipped today. I asked him if he was sure then he transferred me to another Dept. where she told me that it was supposed to be restocked and someone would contact me within 24 hrs. Later I checked my account and found that my order had been canceled. I called customer service again and was told that pay pal did not accept my charge. I asked that he accept my credit card but he couldn't and transferred me to another Dept. I was connected to a machine that told me the item was not in stock. Why was I not told this in the beginning instead of wasting my time.”

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Posted 5 years ago

“The absolutely worst computer I have had. I have not been able to do any of the minor things I use a computer for since I got it. Can't print anything for a myriad of popups asking something stupid, and then still can't print. I can't wait to get rid of it!!!!!!”

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Posted 5 years ago

“I ordered a new XPS tower computer. I ordered a DVD drive thinking it would be mounted internally. Now I find out Dell is sending me a external DVD drive. I didn't want this. I have been trying to talk to someone at Dell to straighten it out. I can't get hold of anyone. Dell support is as bad as I have seen. The one time I was on the phone with them, I was having a hard time understanding him. I wish they would hire people that could speak good English. I also wish I would have never thought Dell, and I don't even have the computer yet. I didn't know computer companies even built computers that a internal DVD drive couldn't be mounted in.”

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Posted 5 years ago

“Got a super slow laptop that was supposed to run fast. It's a pain turning it on or restarting it every single time. My 4 year old laptop runs faster than this piece of junk. The support wouldn't help saying my "software warranty" is over and I would have to pay an arm and a leg to get support. Seriously they tried to sell extended warranty to me for a quarter of the cost of the laptop and saying it's discounted already. I had bought Dell for the past 2 decades and the company is becoming a cash grab. They don't care about the consumers as much as they did before. This will be my last Dell product EVER.”

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Posted 5 years ago

“Spent over a thousand pounds on a laptop that was broken. After spending numerous hours with engineers trying to diagnose and fix the issue it still didn't work. I asked for my money back which they initially refused being out of 14 day return policy. After I sent laptop back off expecting my refund within 5 days I've waited over two weeks with no refund and no laptop. DON'T BUY FROM DELL!!”

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Posted 5 years ago

“Worst customer and technical support. Within two months after purchasing a laptop worth Rs. 65000 the hard drive got destroyed and laptop got unoperational. This happened on Thursday night and I contacted customer support early in the morning on Friday seeking for technical assistance ASAP (being a working professional). Now this guy is telling me nothing is possible before Tuesday since I m calling on Friday. R u crazy man? Why the hell are you even owning such big names if you can't provide timely technical assistance. I requested him a lot for looking into something ASAP, and still he was not at all ready to provide assistance on Friday. Instead he was asking me whether I m aware of the bad weather conditions in Mumbai or not. Seriously dude?? Shutdown all your Mumbai dell stores in Mumbai during the monsoon season as you have shutdown your technical assistance. Worst technical support. Sitting idle, all my projects on halt because of this fault since 3 days. Just call them asking for antivirus renewal they will come running for 1000 rs. But ask them to repair a faulty device even if you are a VIP customer and you have given them 2000 Rs. Extra for technical assistance, they wont pay any heed. WORST WORST WORST TECHNICAL SUPPORT!! HP people much better than you. No one should buy dell laptops. I would have given less than 1 star if I could.”

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Posted 5 years ago

“its very rare that I will give a negative review but on this occasion I felt strongly to write and warn future customers the pitfalls I encountered when trying to purchase a dell laptop. Firstly a very frustrating experience trying to get through to the correct dept after many calls. I explained that I wanted a laptop for a birthday present for a family member stating that on your website it stated a 1-3 days delivery time...could they confirm this?..I was told it would be 3 weeks, which was frustrating ..I was then promised a price match as per website for 30 days which was sent and confirmed in writing with a order number via email..48hrs later I rang to confirm the purchase only to be told that someone would contact me the following day...true to their promise I got the phone call and after a short conversation was told that the price I was given would not be honoured and had gone up by 20%..when I questioned this dell was very unsympathetic ..what annoys me about these large companies is that there customer service is appalling ..if this is the treatment you get at the beginning what sort of service do you get once a purchase has been made..I have no faith in dealing with them again and now having read some of the other reviews would warn others of the same.”

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Posted 5 years ago

“The last month have been a total nightmare with Dell customer support - through trying to get a shipping date on my computer, trying to cancel it, and now being charged money for a computer they said they've cancelled has been nothing short of the worst customer support experience I've ever had. To start, I bought an Alienware Auora R8 on July 11th. About two weeks later, I got a message saying that my order would be delayed until September, and I would have to consent to this new change. I never did. Then, about a week later, I got an email saying that my order had shipped. I called customer support, they walked me through to cancelling the order and said that the computer would be recalled and that I would not be charged for the computer. This morning I was charged for a computer that I was told I wouldn't be charged for. This is some pure incompetency. I NEVER consented to the change in delivery date, and now Dell has my money and my frustration. Customer Support has been anything but empathetic to my situation. Hoping to have a little resolve on here. Thanks.”

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Posted 5 years ago

“WARNING: Never buy a computer from DELL because DELL has the worst customer care team and worst office personnel. Please read the entire post and then comment. I ordered on-line a high-powered, expensive DELL computer to do my photo processing. Ten days later DELL sent me an e-mail telling me the computer has been shipped via FedEx expedited shipping. DELL even gave me a FedEx tracking number. Every day for the past week I have checked with FedEx and they keep telling me that DELL did create a mailing label but DELL failed to give the package to FedEx. I have tried countless times to discuss the issue with the DELL Customer Care people in India and have not received a straight answer. In fact, every DELL person gives me a different explanation as to why I have not received the DELL computer. The only common theme among the DELL answers is that I should not be worried that the computer is lost. Meanwhile, my credit card has already been hit with the charge and DELL has been paid. So of course DELL is not concerned if I ever get the computer because DELL has my $2200. Today, I went to DELL’s main administrative building at the DELL headquarters in Round Rock Texas. I asked calmly to talk to someone / anyone that might be able to help. First the rude receptionist told me that “we do not deal with Customer Care here, you need to do that via phone or on-line to India”. I told her that I have been doing that several times per day for a week, but she did not care. I then asked to talk to someone in sale and was given exactly the same DELL-scripted answer. I then asked to talk to someone in the legal department. She then called DELL security and I was told to leave the DELL campus under the threat of being physically forced from the premises. At my age and health, I am not about to be physically manhandled by DELL security thugs, so I left. I am now working with my bank to dispute the credit card charge that has paid to DELL. If that does not work I plan to hire a lawyer to sue DELL for breach of contract / fraud / threat of physical violence. NEVER buy a computer from DELL.”

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Posted 5 years ago

“I was sent an already malfunctioning laptop, and because I sent it back a little over the 30 day return policy (I paid for a year warranty) they won't exchange it, they will only attempt to fix it. But now I have no faith in their product and engineers, since they weren't able to catch the mistakes to begin with. I just want a laptop that works, not one that is brand new and broken. This was my first time with Dell, I will not be choosing it again.”

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Posted 5 years ago

“Bought my laptop last year. Within 2 months the battery goes bad and says no battery detected. So I sent it in, got it back and the laptop worked for a week. Then the same issue, no battery detected. Then the speakers go bad, mouse pad glitches. Send it in a second time. Got it back, my ac adapter comes back frayed and fried! Screen is popping off, mouse pad still does not work, sane with the speakers! So I send it in for a third time! The tech over the phone said it was ok that I sent in my universal adaptor from Best Buy, and that they would repair all stated above. I get a call 4 days later after they got it and said that they can’t do the repair cause I don’t have the original ac adapter! Wanted to charge me over $100 for the repair! Then the tech saw the notes and said it would take another 3-4 days. Took over a week! I get it back today, the shipping box has no damage. I open it, and some glass falls out, then I open the laptop and the screen is completely shattered and not to mention the $60 adapter I bought from Best Buy is now damaged! I spent about $900 on the laptop itself and I am furious! Now they are telling me it’ll take another 3-4 days to get back to me about what they can do for me... I will never buy another dell product ever!!!!”

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Posted 5 years ago

“Hi, I’m Jerry Strother from Dell Financial Services and would like the opportunity to address your concern. Please call or email me at your earliest convenience (512-723-3492 or jerry_strother@dell.com). I look forward to speaking with you.”

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Posted 5 years ago

Dell is rated 1.2 based on 1,040 reviews