Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

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“I fully understand people HERE are trying to address dissatisfaction for a Dell experience that did not meet their expectations, yet doing so via their website (post purchase) was nearly impossible for public reference. This experience needs to be conveyed. Customer reviews for this product show as left on your site (as 87) but are not accessible for reference. I purchased a Dell Vostro 3470 SFF Desktop in November, 2018. Upon arrival, the rear output audio jack was broadcasting a constant static sound which rendered the jack useless. After hours of customer service attempts to fix, the unit was returned FOR REPAIR, and despite my promise of "Professional on-site" service, the only option afforded to me was a return box along with a repair. 10 days later I received my repaired Vostro. Same exact problem despite all of the correspondence and notes included with the repair return to make sure the unit was working properly before they return it. This process took place 2 more times as every unit sent to me for replacement had the same exact problem. Dell admitted their was "an issue" with this unit's integrated sound card, yet continued to re-send replacement PC's with the identical issue. After nearly 4 weeks of diagnostics with all the attempts to salvage this purchase, I returned the item for a full refund. Dell, you have some serious customer service issues that need addressing. Selling items with a known issue with hope the customer eventually will acquire a defective unit for the sake of a sale is completely unacceptable. Sending boxes for a on-site warranty, then apologizing for it, has done nothing to enhance the customer experience. Although "free" shipping is being offered, none of the return or replacement PC's were sent Next Day Air or with an expedited service adequate to shorten the downtime. My time is just as valuable as Dell's. The language barrier for sending all of your support overseas is super challenging for many end users and is souring your online experience beyond your realization. As it stands, I will never be ordering another Dell product. Although I was patient and Dell did make attempts to rectify the situation, it came with many of hours of inconvenience and wasted time. In this modern day of PC's, the effort to resolve this issue extends far beyond my comprehension. Good luck Dell. You have lost sight of your purpose... there are many other choices to be made. Regards.”

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Posted 5 years ago

“My XPS 13 laptop broke down (completely refused to turn on) after only 3 months of use. After a phone conversation, Dell claimed it was a screen problem. I have Premium Support, but only after 5 days did a technician come to repair it. After the screen was replaced, my laptop was still not turning on at all. A new motherboard was ordered and arrived the next morning (early - visible through online tracking). My service was scheduled between 1:30 and 5:30 pm that day. I received a call at 4:20 pm, picked up, and got hung up on. Assuming it might be the technician, I called right back. The technician was rude, claiming that he had left a voicemail (he had not) and that he was going to another client already. Since I had raised the initial issue, I had stated many times that I was going to be travelling from the following weekend. Following this, I called in and was promised that a technician would arrive by the end of the day. Nobody arrived and when I followed up by email, I was told I would get an update on the situation in 24-48 hours. All in all, Dell does not care about its customers at all (in addition to its products being faulty and unreliable), and I cannot wait to go with another company for my next laptop.”

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Posted 5 years ago

“Dell is the worst company I have ever dealt with! I ordered a TV 5 weeks ago, and so far have been shipped two TVs, both with shattered screens. After the secon one, dell requested I accept a refund in stead of the TV for a third try...I agreed, and now they are telling me it will take another month to process my refund! Total BS. I am filing a dispute with the CC company so at least I can have this charge off my account so I can buy a new TV. Do not deal with these jerks!”

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Posted 5 years ago

“So I called to complain about my battery not working apparently after a year and a half I’m out of warranty after complaining about how unfair it was I was offered a battery for $49 I gave my credit card information, my address and my email. After a week and a half of not receiving it I called to find out the status only to find out they never placed the order! I am so dissatisfied with the Dell product And the customer service they use in other countries who never understand you because they can barely speak English themselves!”

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Posted 5 years ago

“I had been a Dell customer for over 10 years and in March 2017 I purchased a Dell Inspiron 5000, 15", touchscreen. Over the first year I called Dell service around 3 times asking for help with its hard disk, it failed and I had to restore the whole system among other things, losing time along the way. On the third call, begore warranty period ended, I asked the person in support to change the disk. They argued that was impossible since the disk was working. Anyway, a month after warranty ended, the disk stopped working. I had to pay for it on my own, on US4120, send it for repair and not have it for a week. Last month, 20 months after purchase, its screen began ocassionally showing color bars that don't allow me to work. It has to be replaced. Of course, I won't replace it. I will change my laptop and the brand too of course. Never to be recommended anymore.”

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Posted 5 years ago

“The "D" of Dell must stand for dishonest. I have yet to deal with anyone there that has been honest. This latest issue they have gone too far. I was sold a 2 in 1 laptop that was on sale, by a salesman Dec 4. I said to him that I should wait until Boxing Day sales. He told me that Dell has 30 days price protection and that if the laptop goes on sale to a lower price than I paid, I would just have to call in and they would give the difference to my credit card. This past weekend, it DID go on sale. I tried calling customer service and was told sorry, they can't see the ad since it was a weekend sale and wasn't showing Monday when I called. I tried calling in the weekend but customer service was closed until Monday. I had taken a print screen but they said they don't accept print screens. I went higher, guess what Michael Dell's higher resolution staff person said? She had the nerve to say that there is NO price protection on "special offer" sales. I said the salesman told me about the price protection and he knew which laptop he sold me. The salesman even wrote me back saying to get my refund of the difference, I just have to call customer service. He did this AFTER I wrote and I saw the sale. Am I supposed to suffer for his incompetence or lies? The president's office couldn't care less so now I have to choose between returning the unit and hoping for an equal sale or losing out on over $100 difference. Basically, Dell lies to get sales and then retracts. They did this to me before. Everyone asks me why I buy a Dell? I ask myself that too. The problem is I like their machines even though they are the most disgusting company I ever dealt with. I can't let them get away with this so I will be pursuing this farther.”

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Posted 5 years ago

“Everything. Didn't get my order it's taken now a month to even get here. And customer service wasn't trying to hear me out. Put me out of work for a month. Never will use it again”

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Posted 5 years ago

“My dell intel Pentium would not reconnect to internet the diagnostic said unplugged or broken wire but comcast said everything was working and reset the t.v twice. then said to call dell for support they could help but he said when I called the warranty expired in 2011 and I would have to buy a new computer, buy a 1 year warranty for 200.00 or buy a 3 month warranty for 129.00 and it could happen again then I would have to buy another warranty to get help over the phone to fix it. but luckily after trying everything myself over and over finally clicked the wi fi connection from manual to 1 hour out of the four time options and behold! after I hung up from talking to dell technical support that would not help me go through the process to help me reconnect the computer was connected! GREAT HELP FROM DELL whose only interest was to make money and sell products and services I didn't need thanks a lot. it has been a great computer there is nothing wrong with it I like it a lot. there is no need for a new one. he said it was 8 years old and recommended a new one or buy new warranties.”

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Posted 5 years ago

“I have been buying my laptop from them, this is by far THE WORST company it is not American company. I found Sony, and we should all know about Sony...”

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Posted 5 years ago

“I have spoken to Dell several times about my laptop not working properly. It is no longer under warranty and they can only help me if I purchase another warranty. I spent a lot of money on this laptop and it doesn't even work. Dell offers no solutions and would not even tell me how much they charge to fix it. I will NEVER buy a Dell again!! If you want a good computer with good customer service, avoid Dell at all cost!”

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Posted 5 years ago

“Very disappointed with customer service - was ensured numerous times by their advisers that I will be able to get a tax-free when ordering quite an expensive laptop, because vat was a huge amount. After the purchase - almost no communication, had to chaise the worker in the online chat because he was not responding on the direct email he provided. Upon the delivery, which they chose DHL (also worst service ever), driver was not able to find the address, so that I had to travel to another city just to get the laptop, as DELL customer service was no help at all. In the end, after emailing them several times about the documents need for a vat refund got told that they will not be able to refund it. 'Amazing service', do not recommend it, next time will definitely go for something else, even if I have to pay a bit more.”

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Posted 5 years ago

“Dell has the worst logistics and customer service department. They messed up my shipping address twice and were not able to fix it. The carrier ended up contacting me to ask for my apartment number so that they could have it delivered. I had 1 hour phone call with the customer service and was transferred countless time to different people. One of the lady in customer service persisted that FedEx could not add my apartment number to the shipping address and asked me to provide an alternate address as if everyone should have an extra shipping address. She kept giving me wrong information and challenging my patience. This is really a bad experience. It would not be too bad if the customer service people would be more helpful and understand customer's need. I won't do any more business with Dell after this first and also last one.”

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Posted 5 years ago

“The people I spoke to were rude, unhelpful, and didn’t answer my question. I wanted to reset my laptop but there wasn’t enough space on the hard drive. So I called and asked how I could fix it. They said they could do it for an outrageous price and then asked whether I wanted them to research new laptops for me to purchase. I said no and the man said that he would send it to my email anyway. He didn’t seem to listen or want to help. I have never had this experience with any other computer company before but have with multiple dell laptops”

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Posted 5 years ago

“My computer broke for the 2nd time and they made me pay the full price for the same issue that should have been fixed the first time I sent it in. I spoke with a customer service rep and they told me the $60 repair plan would cover the cost of repair as well. They put together a quote and the quote was for more than what they told it would be for. I called them out and they put it back to $60. I got a call a couple days later saying that I had to pay another $140 to have my computer repaired. A couple days after that I get an email saying that my computer was sent back to dell while they were shipping it because they put in the wrong address in to send it to me. I so happy I spent the extra money for express shipping just to have them mess everything up. They also stopped responding to any emails I would send to them.”

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Posted 5 years ago

“I purchased an Dell Inspiron 15 7000 Series and the online process was smooth”

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Posted 5 years ago

“Horrible customer service. Buyer beware, your 30 replacement warranty starts from the day you buy the computer, not when you receive it. Took 10 days too process order and deliver, so I only got 19 actual days of warranty Bad hard drive and 7 phone calls to customer support to get a computer I have only had 22 days "repaired", not replaced. Customer service people are hard to understand and have disconnected calls 4 times. I have also been told I need to call a different department and given my false numbers to call. Phone numbers are to win a free cruise. I didn't buy a new computer to send off 2 weeks later to be repairs. Turn around time is 2-3 weeks for repair of a new computer. I thought DELL was a good company, well I should have looked at the service reviews first.”

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Posted 5 years ago

“Made an online order with Dell.com. Realized that I had made a mistake and ordered the wrong item within 5 minutes of order. Website gave a order cancellation page which stated if order was not in shipping stage it could be cancelled, and after checking it's status (of course not shipped), I initiated the online cancellation within 20 minutes of purchase. Just as I submitted the cancellation my email gave me an immediate response that the cancellation could not be initiated. I tried to call Dell, within 5 minutes of the email response, hoping a representative could help initiate the cancellation, but got automated help/voice response, which told me I could not initiate a cancellation due to policy. If there's a "no cancellation" policy, then why does he website give you option to cancel? So, now, although it's not shipped, if I need to return it, I have to wait a whole month for it to arrive because shipping it is going to take a month, and once it arrives, I have 30 days to return with an CRA#, have to pay 15% restocking fees, and have it shipped back at my own cost. That's my first time customer experience with Dell, and it will be my last. Anyone else, I can warn from Dell, I will.”

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Posted 6 years ago

“Attempted to buy a Black Friday laptop. Made it past credit card page and they wanted my SS# and DOB! No-one needs this. Backed out to open a/c but did not get a/c#. By then deal was gone. Told a supervisor and added that I want nothing to do w/Dell.”

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Posted 6 years ago

“I have a 6 year old DELL XPS all in one computer which was in impeccable condition. The motherboard died so I sent it to Dell's out of warranty repair service in Toronto. They replaced the motherboard and the hard drive. When I got it back, the glass was scratched and the computer still did not work (even though they said they checked it). I called to tell them about the damaged screen and that the computer was still not working. I was speaking to people in India because all out of warranty repairs are dealt by them. They told me that the screen was already scratched (lie). That was unacceptable so I escalated it to customer care in North America. They tried to help. They called the people in India and finally an effort was made to have me send back the computer to get a new glass and motherboard. I waited 2 weeks for them to contact me only to say that they could not get the parts anymore!!!! I am now waiting for my refund. DO NOT BUY A DELL. The out of warranty repair SUCKS and the customer service is terrible. Nobody cares!”

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Posted 6 years ago

“Completely inept customer support team. Tried to cancel a order, and was offered a $50 discount to keep it, so I decided to keep it.The original representative handling the case transferred me to a department that was offline, and the call got hung up. no one could handle the case, and it took me 50 minutes of being bounced around to 8 reps, mostly offshore to get some guarantee of a refund credit once the order ships. Not happy with this and don't trust that I won't have to call again.”

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Posted 6 years ago

Dell is rated 1.2 based on 1,036 reviews