Name: Dell
Address: -, - -, Dublin
Rating: 1.18

“Dell sales representative lied about the compatibility of the Samsung 970 evo SSD with Alienware m15 to sell it me. The sales representative told me that it is “perfectly compatible with the laptop”, but my laptop’s screen went black after I installed it and I had to push the power button to restart. So I called a technician of Dell and he said that “eco SSDs are not compatible with any alienware”. He transferred my call to the costumer care who only wanted to passed the buck by by telling to call the technical department again. They just told me to return the product without any action taken to respond to their dishonesty. They didn’t care about at all how much money, time and energy their dishonesty has cost me and the harm done to my new laptop. I had to buy a screw driver and look around the stores for a screw to install that SSD. They even don’t have a screw on the second SSD slot and they don’t mail one to you, they just tell you to buy one by yourself. After you post your complaints in a forum, you will find their irritated mercenaries and puppets barking all around.”

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Posted 5 years ago

“Dell sales representative lied about the compatibility of the Samsung 970 evo SSD with Alienware m15 to sell it me. The sales representative told me that it is “perfectly compatible with the laptop”, but my laptop’s screen went black after I installed it and I had to push the power button to restart. So I called a technician of Dell and he said that “eco SSDs are not compatible with any alienware”. He transferred my call to the costumer care who only wanted to passed the buck by by telling to call the technical department again. They just told me to return the product without any action taken to respond to their dishonesty. They didn’t care about at all how much money, time and energy their dishonesty has cost me and the harm done to my new laptop. I had to buy a screw driver and look around the stores for a screw to install that SSD. They even don’t have a screw on the second SSD slot and they don’t mail one to you, they just tell you to buy one by yourself. After you post your complaints in a forum, you will find their irritated mercenaries and puppets barking all around.”

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Posted 5 years ago

“I bought a laptop that cost me more than €1100 on the 19th of November 2018 and It was supposed to be delivered by the 17th of December 2018. It is the 7th of January 2019 and I am still waiting for it. I'm really disappointed and I hope the laptop is in perfect condition.”

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Posted 6 years ago

“I bought Dell XPS 13. Laptop that cost me $1500 and after 6 months of usage, Wi-Fi started disconnecting, audio errors (I couldn't even watch YouTube and Netflix!), bluetooth button was missing and I couldn't connect the mouse. Their Technical Support was wasting my time, by making me to do a reset, when I told them that I have corporate apps that can't be just installed after. If I read this reviews before buying, I would never trust Dell.”

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Posted 6 years ago

“Received a new XPS computer with malware and tracking cookies. Used Dell forever. New XPS Dell computer purchased by me November 2018 had software with malware and tracking cookies out of the box. Upon setting up my Wifi connection and email I tried to download the software from Epson to run my new printer. I kept going to a web page telling me that do download drivers I would need a monthly paid subscription. Called Dell support would not help. Found the software in the drop/add programs section from the factory and deleted it. No problem. Then ran software to detect ad cookies. Over 600 of them. Kept happening after I erased them three times a day. Dell would not help. Sent back the computer. Spoke to 10 different people at Dell and they could not grasp the truth or they were not allowed to help. They use to have the best service.”

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Posted 6 years ago

“My advice to everyone don’t trust Dell never ever I bought Dell XP’s laptop 2 in 1 by 2000$ dollars and I wasted my money this laptop and Dell service is terrible Don’t waste your money”

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Posted 6 years ago

“I fully understand people HERE are trying to address dissatisfaction for a Dell experience that did not meet their expectations, yet doing so via their website (post purchase) was nearly impossible for public reference. This experience needs to be conveyed. Customer reviews for this product show as left on your site (as 87) but are not accessible for reference. I purchased a Dell Vostro 3470 SFF Desktop in November, 2018. Upon arrival, the rear output audio jack was broadcasting a constant static sound which rendered the jack useless. After hours of customer service attempts to fix, the unit was returned FOR REPAIR, and despite my promise of "Professional on-site" service, the only option afforded to me was a return box along with a repair. 10 days later I received my repaired Vostro. Same exact problem despite all of the correspondence and notes included with the repair return to make sure the unit was working properly before they return it. This process took place 2 more times as every unit sent to me for replacement had the same exact problem. Dell admitted their was "an issue" with this unit's integrated sound card, yet continued to re-send replacement PC's with the identical issue. After nearly 4 weeks of diagnostics with all the attempts to salvage this purchase, I returned the item for a full refund. Dell, you have some serious customer service issues that need addressing. Selling items with a known issue with hope the customer eventually will acquire a defective unit for the sake of a sale is completely unacceptable. Sending boxes for a on-site warranty, then apologizing for it, has done nothing to enhance the customer experience. Although "free" shipping is being offered, none of the return or replacement PC's were sent Next Day Air or with an expedited service adequate to shorten the downtime. My time is just as valuable as Dell's. The language barrier for sending all of your support overseas is super challenging for many end users and is souring your online experience beyond your realization. As it stands, I will never be ordering another Dell product. Although I was patient and Dell did make attempts to rectify the situation, it came with many of hours of inconvenience and wasted time. In this modern day of PC's, the effort to resolve this issue extends far beyond my comprehension. Good luck Dell. You have lost sight of your purpose... there are many other choices to be made. Regards.”

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Posted 6 years ago

“My XPS 13 laptop broke down (completely refused to turn on) after only 3 months of use. After a phone conversation, Dell claimed it was a screen problem. I have Premium Support, but only after 5 days did a technician come to repair it. After the screen was replaced, my laptop was still not turning on at all. A new motherboard was ordered and arrived the next morning (early - visible through online tracking). My service was scheduled between 1:30 and 5:30 pm that day. I received a call at 4:20 pm, picked up, and got hung up on. Assuming it might be the technician, I called right back. The technician was rude, claiming that he had left a voicemail (he had not) and that he was going to another client already. Since I had raised the initial issue, I had stated many times that I was going to be travelling from the following weekend. Following this, I called in and was promised that a technician would arrive by the end of the day. Nobody arrived and when I followed up by email, I was told I would get an update on the situation in 24-48 hours. All in all, Dell does not care about its customers at all (in addition to its products being faulty and unreliable), and I cannot wait to go with another company for my next laptop.”

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Posted 6 years ago

“Dell is the worst company I have ever dealt with! I ordered a TV 5 weeks ago, and so far have been shipped two TVs, both with shattered screens. After the secon one, dell requested I accept a refund in stead of the TV for a third try...I agreed, and now they are telling me it will take another month to process my refund! Total BS. I am filing a dispute with the CC company so at least I can have this charge off my account so I can buy a new TV. Do not deal with these jerks!”

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Posted 6 years ago

“So I called to complain about my battery not working apparently after a year and a half I’m out of warranty after complaining about how unfair it was I was offered a battery for $49 I gave my credit card information, my address and my email. After a week and a half of not receiving it I called to find out the status only to find out they never placed the order! I am so dissatisfied with the Dell product And the customer service they use in other countries who never understand you because they can barely speak English themselves!”

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Posted 6 years ago

“I had been a Dell customer for over 10 years and in March 2017 I purchased a Dell Inspiron 5000, 15", touchscreen. Over the first year I called Dell service around 3 times asking for help with its hard disk, it failed and I had to restore the whole system among other things, losing time along the way. On the third call, begore warranty period ended, I asked the person in support to change the disk. They argued that was impossible since the disk was working. Anyway, a month after warranty ended, the disk stopped working. I had to pay for it on my own, on US4120, send it for repair and not have it for a week. Last month, 20 months after purchase, its screen began ocassionally showing color bars that don't allow me to work. It has to be replaced. Of course, I won't replace it. I will change my laptop and the brand too of course. Never to be recommended anymore.”

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Posted 6 years ago

“The "D" of Dell must stand for dishonest. I have yet to deal with anyone there that has been honest. This latest issue they have gone too far. I was sold a 2 in 1 laptop that was on sale, by a salesman Dec 4. I said to him that I should wait until Boxing Day sales. He told me that Dell has 30 days price protection and that if the laptop goes on sale to a lower price than I paid, I would just have to call in and they would give the difference to my credit card. This past weekend, it DID go on sale. I tried calling customer service and was told sorry, they can't see the ad since it was a weekend sale and wasn't showing Monday when I called. I tried calling in the weekend but customer service was closed until Monday. I had taken a print screen but they said they don't accept print screens. I went higher, guess what Michael Dell's higher resolution staff person said? She had the nerve to say that there is NO price protection on "special offer" sales. I said the salesman told me about the price protection and he knew which laptop he sold me. The salesman even wrote me back saying to get my refund of the difference, I just have to call customer service. He did this AFTER I wrote and I saw the sale. Am I supposed to suffer for his incompetence or lies? The president's office couldn't care less so now I have to choose between returning the unit and hoping for an equal sale or losing out on over $100 difference. Basically, Dell lies to get sales and then retracts. They did this to me before. Everyone asks me why I buy a Dell? I ask myself that too. The problem is I like their machines even though they are the most disgusting company I ever dealt with. I can't let them get away with this so I will be pursuing this farther.”

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Posted 6 years ago

“Everything. Didn't get my order it's taken now a month to even get here. And customer service wasn't trying to hear me out. Put me out of work for a month. Never will use it again”

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Posted 6 years ago

“My dell intel Pentium would not reconnect to internet the diagnostic said unplugged or broken wire but comcast said everything was working and reset the t.v twice. then said to call dell for support they could help but he said when I called the warranty expired in 2011 and I would have to buy a new computer, buy a 1 year warranty for 200.00 or buy a 3 month warranty for 129.00 and it could happen again then I would have to buy another warranty to get help over the phone to fix it. but luckily after trying everything myself over and over finally clicked the wi fi connection from manual to 1 hour out of the four time options and behold! after I hung up from talking to dell technical support that would not help me go through the process to help me reconnect the computer was connected! GREAT HELP FROM DELL whose only interest was to make money and sell products and services I didn't need thanks a lot. it has been a great computer there is nothing wrong with it I like it a lot. there is no need for a new one. he said it was 8 years old and recommended a new one or buy new warranties.”

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Posted 6 years ago

“I have been buying my laptop from them, this is by far THE WORST company it is not American company. I found Sony, and we should all know about Sony...”

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Posted 6 years ago

“I have spoken to Dell several times about my laptop not working properly. It is no longer under warranty and they can only help me if I purchase another warranty. I spent a lot of money on this laptop and it doesn't even work. Dell offers no solutions and would not even tell me how much they charge to fix it. I will NEVER buy a Dell again!! If you want a good computer with good customer service, avoid Dell at all cost!”

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Posted 6 years ago

“Very disappointed with customer service - was ensured numerous times by their advisers that I will be able to get a tax-free when ordering quite an expensive laptop, because vat was a huge amount. After the purchase - almost no communication, had to chaise the worker in the online chat because he was not responding on the direct email he provided. Upon the delivery, which they chose DHL (also worst service ever), driver was not able to find the address, so that I had to travel to another city just to get the laptop, as DELL customer service was no help at all. In the end, after emailing them several times about the documents need for a vat refund got told that they will not be able to refund it. 'Amazing service', do not recommend it, next time will definitely go for something else, even if I have to pay a bit more.”

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Posted 6 years ago

“Dell has the worst logistics and customer service department. They messed up my shipping address twice and were not able to fix it. The carrier ended up contacting me to ask for my apartment number so that they could have it delivered. I had 1 hour phone call with the customer service and was transferred countless time to different people. One of the lady in customer service persisted that FedEx could not add my apartment number to the shipping address and asked me to provide an alternate address as if everyone should have an extra shipping address. She kept giving me wrong information and challenging my patience. This is really a bad experience. It would not be too bad if the customer service people would be more helpful and understand customer's need. I won't do any more business with Dell after this first and also last one.”

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Posted 6 years ago

“The people I spoke to were rude, unhelpful, and didn’t answer my question. I wanted to reset my laptop but there wasn’t enough space on the hard drive. So I called and asked how I could fix it. They said they could do it for an outrageous price and then asked whether I wanted them to research new laptops for me to purchase. I said no and the man said that he would send it to my email anyway. He didn’t seem to listen or want to help. I have never had this experience with any other computer company before but have with multiple dell laptops”

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Posted 6 years ago

“My computer broke for the 2nd time and they made me pay the full price for the same issue that should have been fixed the first time I sent it in. I spoke with a customer service rep and they told me the $60 repair plan would cover the cost of repair as well. They put together a quote and the quote was for more than what they told it would be for. I called them out and they put it back to $60. I got a call a couple days later saying that I had to pay another $140 to have my computer repaired. A couple days after that I get an email saying that my computer was sent back to dell while they were shipping it because they put in the wrong address in to send it to me. I so happy I spent the extra money for express shipping just to have them mess everything up. They also stopped responding to any emails I would send to them.”

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Posted 6 years ago

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