Dell Reviews

Name: Dell
Address: -, - -, Dublin
Rating: 1.18

1.2 Rating 1,036 Reviews

3 %

of reviewers recommend Dell

About Dell:

Visit Dell for Laptops, Netbooks, Tablet PCs, Desktops, Mobile Devices, Servers, Storage, Printers, Monitors & Accessories. Technology Solutions & Services. Dell PCs have the latest features and some of the best value prices in the market. Whether you are looking for the latest tablet, slim laptop performance or high powered gaming, Dell provides PCs to meet the need of every demanding customer

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Victor

LAV KUSH PRASAD

Dell 1 star review on 21st November 2022

L.B.M.T

Anonymous

Anonymous // 01/01/2019

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“I wanted to buy the Dell Vostro 3491 during the August Freedom sale 2020 which offered 10% discount on ICICI credit cards till 31August 2020. It has been a horrible experience to say the least. Firstly, I was unable to choose the warranty specifications that I wanted due to the glitches in the website. The same continued for as long as a week. Once this was finally resolved after repeated follow ups, the payment for the laptop could not be made through ICICI credit cards. I tried through multiple ICICI credit cards from multiple devices but the payment just wouldn't go through. Several follow ups with the Dell team just resulted in an unnecessary delay. They extended the offer to 5 September, but the payment gateway was still not accepting ICICI credit cards. What is the point of providing an offer which is not being processed at all. It is an absolute mockery. The amount of time wasted on buying on simple laptop is utterly frustrating to say the least. From 2nd week of August to today, the problem hasn't been resolved. Will never buy from Dell again.”

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Posted 4 years ago

“WARNING on BAD customer experience from Dell Corporation. OK everyone, you know I never post anything like this but after my horrendous experience with Dell Corporation I felt compelled to speak out on this. Last week I placed an order with them to purchase an extra monitor - and performed a guest check out using PayPal. I never received a purchase confirmation from Dell but I did receive a PayPal confirmation for the amount of $737.47. So on my Friday when my monitor did not arrive, I called Dell. I spent an hour and a half on hold... Were they closed? Don't know! An hour and a half on hold was plenty enough. I decided I'd wait until today to call. Today I have spent TWO HOURS being hung on, transferred, etc... I have heard everything from the department I need to speak with is closed (Tuesday September 8th at noon), to "we need your order number (to which I cannot provide because Dell never provided one). Dell doesn't have my name, number, address associated with an order in their system *BUT* they have my $737.47. PayPal says they can't do anything for 30 days. After 30 days I can submit a dispute. I have experienced some wacky customer service in the past, I have experienced incompetent customer service before. But I have NEVER experienced such horrible and incompetent service as this. Dell, INC. has taken the "Poor Customer experience" to an entirely new low level. To give you a better idea of just how bad the service has been... I had a better experience with dealing with the public IRS information line. I would have rather dealt with the DMV and that's not an exaggeration. I will NEVER EVER purchase an item from Dell ever again... Fair warning to the rest of you!”

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Posted 4 years ago

“Very horrible experience with customer care. I am corporate customer and still didnt got any response for my laptop from anywhere . Service centre will not accept laptop and they will ask to contact customer care. You can keep on trying wholeday no one will pick your call. My laptop is only 3 month old and suddenly 1 day laptop screen became black. Nothing was visible. From 20 days i am trying to get it fixed but no one is bothered to fix. If this is the condition for laptop under warranty what can i expect them if it will be old.”

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Posted 4 years ago

“After only two years of owning my Dell Inspiron, my laptop had hardware issues that caused my computer to malfunction; my keyboard would light up, but the screen remained black. The whole experience with Dell has been beyond frustrating. After dealing with customer service (I will tell you that in a minute), I was finally told it was a hardware issue, and if I send it in, they will fix it. I spent $40 to send it in, then I chose to spend the $260.00 they quoted me to fix it, and I spent another $80 for an extended warranty. A week later, my laptop was returned, UN-REPAIRED, with THE SAME PROBLEM! When I tried to call customer service, I was told it is a United States holiday (it is not, today is Wednesday, September 2) and the the customer service department is closed. Every time I have tried to contact Dell, I get put through an inefficient automated system that directed me in circles, got placed on hold for too long, and eventually talked to someone in India who would transfer me again. Dell has caused me so much wasted time, wasted money, stress, and anxiety. The issue remains unresolved. I expected more from Dell.”

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Posted 4 years ago

“I purchased a dell inspiron 3580 in June 2020 for my personal use, however it worked fine for a little over two months only to wake up one morning to a blank screen with colored lines. After moving the screen back and forth it became obvious that the LCD was damaged. This is my second dell laptop from with the same LCD screen issue. This is no coincidence, I believe that dell laptops are not good quality. I would not recommend them to anyone. For two days I was back and forth on the phone with accidental support and premium support and they were not very helpful. Overall the protocol which didn't make sense to me, was to pay for shipping, diagnostics, parts and labor. Dell is a very inconsiderate company with no empathy for its customers. This is a fairly new laptop they could at least replace the LCD as a courtesy to say the least; especially seen now I have in my possession not one but two dell laptop's with the same LCD issues. SHAME ON YOU DELL for your poor customer relations and services.”

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Posted 4 years ago

“We purchased a Dell Inspiron computer in May 2020. It is the worst laptop we have ever purchased. Dell also stated we would have American support, which was also a lie. We have had two computers so far and have had to return both. Dell had so little confidence in their products that they refused to supply us with a different model refurbished product. Do not ever buy the junk products now being produced by Dell. Thank you”

Helpful Report

Posted 4 years ago

“I bought a Dell Inspiron directly from Dell.com in 2018, which is about two years old now. The laptop has been very slow ever since I bought it. I never returned it even though I never loved it, because it was our secondary machine. I hardly ever use, but now, it won't charge, and the warranty has expired. Dell wants $39 just to diagnose the problem, plus whatever it costs to fix it. Who knows what they'll charge for that. It could literally be any amount. The customer no-service rep lacked empathy and did nothing to help me. This is the first and last Dell I'll ever own, and I suggest that you never have a first Dell.”

Dell 1 star review on 2nd September 2020

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Posted 4 years ago

“I would never ever ever EVERRRR purchase another product from dell. EVERRRRR!!!!!! I purchased a laptop in 2017, the computer never worked from day 1!!! I spent countless hours on the phone with IT with absolutely no help! One night, I spent about 2 hours on the phone with someone who had no clue how to help! She even told me to go ahead and have dinner with my family and she would hold for as long as I needed her to while she worked in my computer. I got back on the phone and still NOTHING! So I told her I would just call back another time because we had spent too much time on the phone already. I gave up on the computer and stopped using it. Recently, about a week ago, I started a small business and thought I would go ahead and use my computer. Dell has some sort of protection program that they force on you throughout the time you’re on the computer. Which is one of the reasons I stopped using it because the pop ups were unbearable. Every time I sat the computer down it shut off completely, it ran very slow and always freezes up. So back to 2020 and starting my business. I’ve been using the computer for about a week. I decided not to go with dell and purchase a security program that I’m familiar with and use at work and other devices. I got on my laptop this morning and a system scan keeps coming up and won’t let me go any further. So I call technical support... after being on the phone with them for so long, they tell me there was malware detected on my computer and I would have to pay $129 for 3 days of their protection coverage in order to be able to use my laptop again. Lol!!!!!!!!!!!! Are you kidding me!!!!!!!!?????????? I told them I pay for protection and they say unfortunately a bug is in your computer and for the safety of you, dell will not let you access your computer and since your warranty is expired you will have to pay in order for me to assist you!!!! I will NOT pay another penny to you! Buying this computer was the biggest SCAM of all time!!”

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Posted 4 years ago

“Worst service... I ever get... After buying 2month of laptop it creating many issues... At their service center they give u lots of issues. Regarding to product. But don't solve their problems...”

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Posted 4 years ago

“Worst service.. After a 2 months of buying laptop it creating a lots of issues... Even it took 1 hr to start. In their service center they give u lots of excuses but don't solve your problem.. they can only make their customers fool, but can't satisfy them by solving their problems... That was the worst day of my life when I purchased their product... I never recommend anyone to buy their product and waste their precious money.. Worst service I ever get.....”

Helpful Report

Posted 4 years ago

“Bought a £2000+ XPS laptop. Would not always boot up on mains, recognise external hard drives and occaisional crashes. an unpredictable occurance. Reported poss issue in July shortly after receiving it. Did not improve and in aug they refused to replace an obviously unreliable laptop, insisting it had to be remedied via phone calls, updates and reinstalls. In other words try try and keep trying until you get so frustrated you give up and accept a substandard laptop and customer care, whilst having an unreliable laptop. They think this is good customer service!!! A more caring and professional service should be given, not this pathetic excuse for one. Tried their updates and tweeks, problems were still there. How much more frustration are customers expected to endure!!!??? If it's not reliable, replace the thing as per sale of goods implied terms act. Dell must think they are above the law by refusing to do so.”

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Posted 4 years ago

“I regret the day i placed the order for Dell inspiron on 24th july 2020 from dell official site. I took 2 days for financial approval. The expected delivery was 8 days after placing order. Then after a week, dell postponed my order. I tried reaching them on customer care number and it goes on waiting for 30 to 45 minutes and disconnects. I raised service request and no reply. Week after week they kept on postponing my order. I raised 3 service requests and no reply. Luckily i spoke once after 2 weeks delay and they said parts shortage. Why the hell DELL then accepted order and approved finance ?? Finally on 24th August 2020 (after 4 delays and 6 service requests ) i was lucky to speak dell customer care and canceled the order. They agreed to refund 100% Now I am waiting for cancellation and refund status and yet no update. Genuinely in this fast paced world, how much time is required to simply cancel the order and refund ?? Also at least the order which was still in only initial confirmed state. WORST customer care !! every time the call goes on waiting for 45 minutes, if u r lucky you will be able to speak, they don’t reply on mail, they don’t take any action on service requests. After paying approx 70k i was behind DELL all the time for updates, waiting 30+ mins on every call, raising service requests and finally waiting for refund. I GENUINELY suggest everyone to go for Amazon, flipkart etc at least they are serious for delivery, updates, cancellation and refund. NEVER EVER BUY LAPTOP FROM DELL OFFICIAL SITE.”

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Posted 4 years ago

“Couldn’t be better - major failure of charging diagnosed as motherboard. Service visit booked and completed on time as advised. Brilliant service..!”

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Posted 4 years ago

“First, I couldn't start this without giving you one star, or else it would have been 0. I made an order and get a cancellation email. I call 3 times (sucker for punishment) to try and find out why it was canceled. When I don't get an answer after being transferred everywhere, they transfer me to the disconnect line. EVERYTIME! All they want to do is restart the order, but what canceled it. I see by this website that I must not be the only one. They care nothing about customers except their money. By the way, they never tried to take my money and it was their for their taking.”

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Posted 4 years ago

“Dell cancelled part of my order without notice and shipped the other part (a mouse). I cannot use the mouse without the laptop! Took me 3 hours with 3 different agents to finally learn why it was cancelled. The first agent (tech support) told me to contact the sales agents. Then, both sales agent I discussed with tried to hide why it was cancelled by telling me it was a part shortage and now all part where available. Dell sent me quote of almost identical laptop. But those laptop had the wrong keyboard/os (my young kid doesnt speak english yet...). In the end, those part (laptop keyboard) were backorder and they tried to hide it!”

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Posted 4 years ago

“When you spend £1600.00 on a Dell laptop direct from them and it breaks after 3 months. I have spent 1 hour 30 mins on the phone to Dell technical and it still wont work. I have just been on to them again trying to sort a refund which they are saying they can't do and now they have put the phone down on me. I am fumming 😡😡😡 I called Dell again to be told that i would get a call back from the escallation team by 17:00 and guess what i never got a call. This company is rubbish and I will never spend money with them again”

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Posted 4 years ago

“I wish i could give Dell zero stars. Working with the DMV is a more pleasant experience than working with Dell's customer service team. I spent 4 hours on the phone getting transferred from person to person and waiting on hold. All because I needed them to fix the warranty that I had purchased since they associated it with the wrong service tag. After hours of pain, I was finally told there was nothing they could do to fix the warranty and that I would receive a refund. I never received the refund. Called back and spent another 3 hours on hold and being transferred, as they were unable to find the refund or assist me. Often, someone would put me on hold to "solve the problem", only for me to realize I had been put back in the queue and had to start over from scratch. On top of all that, I have had my hard drive go three times on me in a single year. Do not buy Dell's products! You would be better off purchasing a Chinese knockoff or keeping all of your documentation on a piece of paper like they did in the 1950s.”

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Posted 4 years ago

“I bought an XPS 13 in late May 2019 and now the screen is going out on it after such a short period of time. The funny thing is that they really stress extending the warranty vice building a good machine. I then reached out to customer service they charged me $60 to ship the machine back so they could charge me even more to replace the screen. I called them back within 24 hours to find out that they hadn't done anything with the order, but would not refund the $60. They will of course cancel the shipping box, but not refund the money that they didn't do a thing to earn. Dell has put making money ahead of taking care of their loyal customers. They had to know that the machine has major problems, hence the hard sell on the extended warranty. Then to take $60 for absolutely nothing other than policy is absolutely the last straw with me. After buying multiple computers with them, never again.”

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Posted 4 years ago

“I would like to give zero review to DELL . I have purchased brand new laptop and right form the beginning it has microphone issues. I have spend more than 10 hours with customercare only to listen that " DELL DO NOT SUPPORT ZOOM, MS TEAMS, SKYPE OR ANY AUDIO APPLICATION " They asked me to spend more money and get this issue fixed with software . Extremely frustated with DELL.”

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Posted 4 years ago

“I had a Alienware 17 2013 for years and it was a great laptop, the laptop did die on me last year 2019 so i bought a new laptop. I got the Alienware m15 with RTX 2070, now this laptops when gaming it hits 100c on the cpu, dell and intel says that is normal but when i put my hand on the button it gets so hot that i cant leave my hand there for to long. I never got this fixed but contact dell none stop about this problem. Now i own the laptop its not under warranty and over heats like crazy. I have search online and found that lots of Alienware 17 and m15 owners are having the same problem. Spending Over $2,000 on a laptop that overheats and wont last long is not worth it at all. Dell could at least help me fix the problem but nope.”

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Posted 4 years ago

Dell is rated 1.2 based on 1,036 reviews