“I ordered a sofa wrong colour frame dark brown never ordered that with black and sliver covers what a joke ive been on phone 12 times said they sending some one out to have a look lovely for 1400 pound”
“Terrible experience with the suite we payed cash for! Delivery men ripped the lining underneath the settee on delivery! Had to get the customer service manager to come out! Recliner chair the chair us out of sync! The cushions have all gone flat and looks like there no filler in any of this awful suite! The suite is 3 months old and looks like we have had it for over 2 years! Had management come out took pictures etc and now been told there is nothing more they can do! They were quick enough to take our money am taking this further and even further! Do not touch DFS! They are a disgrace”
“Same day my suite was delivered I rang about the back cushions shocking not enough filler . Looks like an unmade bed when it’s been sat on . A guy came week later and told me that’s how dfs sofas are made now and he was quite happy with it . Didn’t matter that I wasn’t . Absolute joke . He said if I wanted the cushions Fuller I could look for an upholstery to do it which would cost me around £200 and that dfs wouldn’t touch it ! What an absolute disgrace.”
“NOT happy at all ordered £4000 worth of sofas and waited for 6 weeks and when they turn up they looked second hand and pushed in so I phoned dfs they someone out to repair them and he told me these are pushed down because they been in a container for 6 weeks and they come from China wow I thought they where from U.K. he even said don’t buy from dfs they are rip offs never ever again”
“WARNING! DFS sofa left my child with permanent scarring on her arm due to a protruding upholstery staple. We raised a complaint with customer services and they offered us a hamper ‘for our inconvenience’. Their Customer Service is appalling. We wrote to the CEO and he wasn’t interested. They said they’d email with an offer of ‘monetary value’ then we heard nothing. I tried to call the Customer Services Manager and left several messages without any reply. Do not go near them.”
“Wish I had seen this website before I ordered my sofa. Where shall I start? Foot hole not drilled so had to sit on sofa while it was directly sitting on the floor. Delivery chap left blood on the front of one of the seat cushions. Pulls in the fabric, one of them actually broken so there is a small hole, back cushion that doesn't fill out the cushion cover, bottom edge of one cushion isn't straight it has a wave in it and it isn't the same height as the other one. Wavy piping on one of the arms, fabric on the front of seat cushions all puckered. Numerous loose threads in the seams. I had a so called service engineer
come out the day after it was delivered, all he did was drill a hole for the foot, with some difficulty, snip some of the loose threads and remove the blood. I've spoken to the shop in Northampton twice now, you couldn't find a more rude woman, so dismissive and aggressive, she must have been a Rottweiler in a previous life. Definitely a case of we've got your money now don't bother us. Another visit for yet another service engineer was arranged for June 20th, yesterday, between 1 and 4pm. What a surprise, he was a no show. I've taken legal advice, informed my credit card company what is going on, they've been very helpful. I've sent a letter today to Head Office by recorded delivery setting everything out, telling them I am rejecting the sofa as it is less than 30 days since delivery, telling them I want a full refund and giving them 14 days from the date of the letter for confirmation. If that doesn't work I go back to credit card company and they take over. You can find all the information you need to get a result on the web. No, DFS doesn't return phone calls or emails, their customer support is non-existent despite all the blurb on the paperwork. They are very good at ignoring us. Don't let them get away with it. I'm not going to. I'll keep you posted.”
“DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
MY COUSIN PURCHASED 2 LEATHER SOFAS
BOTH WERE DAMAGED AND A DIFFERENT COLOUR TO WHAT SHE
WANTED.
POOR POOR ZERO CUSTOMER SERVICE FROM OLD KENT ROAD, LONDON BRANCH.
BEWARE DO NOT BUY FROM DFS
DO NOT BUY FROM DFS
YOU WILL REGRET IT!”
“Ordered a sofa through Poole branch under finance. Great expirance in store but that is as good as it got. Got confirmation that the finance was approved. Then got a delivery date for Tuesday 11th June. Tuesday came a went no delivery so I rang them. They said they are still waiting for release code from finance company. This all came about from a paperwork issue from store not paperwork not filled in correctly. Now 2 days passed, had to ring Hitachi finance to get the release code my self. Passed this on to DFS
Fully booked for delivery for the rest of the week now so have to wait another week but been on a list for express delivery on Saturday or monday but delivery will only happen if someone cancels their delivery. This is not acceptable DFS. Considering it was a paperwork issue on your behalf I would expect you to get a delivery space available sooner.
Fingers crossed I receive my sofa Monday”
“The aftersales service from Dfs is appalling. Ours arrived with a recliner not working it took a week to get them to send a so called engineer. Appointment was made from 2pm to 5pm. He arrived at 1.30pm so neither my wife or i was there. My 78 year old mother in law let him in. Apparently He straightened a bent bar then left before 2pm. So we had no chance to check if it was repaied. Absolutely no difference. Still doesnt work properly and ca not get Dfs to answer the phone after 2 days of ringing. Very poor”
“The aftersales service from Dfs is appalling. Ours arrived with a recliner not working it took a week to get them to send a so called engineer. Appointment was made from 2pm to 5pm. He arrived at 1.30pm so neither my wife or i was there. My 78 year old mother in law let him in. Apparently He straightened a bent bar then left before 2pm. So we had no chance to check if it was repaied. Absolutely no difference. Still doesnt work properly and ca not get Dfs to answer the phone after 2 days of ringing. Very poor”
“BOUGHT A 2+3 SEATER LEATHER RECLINER IT IS THE WORST QUALITY EVER WITHIN A YEAR THE LEATHER IS STARTING TO FADE AND SCRATING IN PLACES DFS CUSTOMER SERVICE IS VERY POOR. STAY AWAY FROM THEM.”
“Had more or less chosen Presley 2 seaters x 2. Then asked salesman about the leather. I was shown another better qualiry leather I could upgrade to on another suite for extra cost. I was happy with this. However he then tried to dissuade me from buying Presley and to have this more expensive sofa. He said the Presley and others in the sale weren't very good quality and that was why they were in the sale. Would not buy from these con merchants. Salesmen? Call them what you will.”
“Everything went bad, firstly I was completely miss sold the sofa, I was told it was wearhouse stock and I was told that I would have it WITHIN 3 weeks as it's in there wearhouse ready to go. 3 weeks later I get someone to give them a call for me as I was at work and couldn't do so, the lady on the phone said she cannot understand why I havent recieved it yet and she said she would give them a call back that day with a date. To then not get called back and when ring them back I get spoken to like absolute rubbish by a lady on the phone who basically tells me it will be 12 weeks and coming across like I would have been told that which I NEVER to then put the man on the phone who was rude also, there manners and tone of voice was absuluty in acceptable he then in 2 hours calls me back to apologise and says that it's completely wrong the way the lady spoken to me but doesn't acknowledge the way he done and advised me to complain about her! He also said he would call me back in half hour and give me a date when the sofa could be delivered and said he will get it for the following week for me to not receive a call AGAIN had to go into store to get a refund! I would honestly go to oak furniture village there staff where friendly the sofa was better and I had it delivered 3 days later!”
“Talked into taking out insurance, was told if anything went wrong it would be put right without question. I purchased a leather two seater and after two and a half years we noticed the leather fading at one spot. We clean and nourished the settee as per instructions and always tested the DFS cleaner and nourisher on a small spot on the back. Started to clean the spot gently and to our astonishment the colour started to come out of the suite, it seemed to roll off, it never happened anywhere else. I contacted the insurance and got the usual grilling but nothing I did was at fault, I complied with all the cleaning requirements. It was then ignored for about six weeks so I phoned the insurance company again and had to go through the grilling again. A few weeks went brand by now I was fed up with the process so they was phoned again, a thirty minute grilling later they said that it was not an accident so I was not covered it was down to a manufacturing fault. I now turned to DFS, explained the whole process again only to be told I must had got something rubbed into it off of my clothes, full stop. NEVER AGAIN WILL I SHOP WITH THIS COMPANY, THEY ARE CON MERCHANTS.”
“We have just finished paying (over 4 years interest free) credit for the worst suite we have had in 49 years of marriage. I would not recommend DFS to anyone. We had trouble from the beginning with noisy recliners. We did get a part refund on one of the recliners because I don't think they knew how to solve it plus we didn't want two in the first place but we were told by the salesman that the two seater wasn't made in fixed style when in fact it was. They are all still noisy although customer engineer said it would wear off. Single chair padding sunk at one side. Their reply was that my husband sat in the same place all the time. He sat in the same place with all our suites and the problem did not occur. The only good thing about it is the leather which is still looking good but workmanship and customer serviceterrible”
“Worst company i had a bad experience with milton keynes store and store manager James. cancel my order and they promise me to refund my money back and nothing happen and they kept £1000. i am 64 years old cant do anything right now. please do not visit”
“Ive orderd a corner sofa about half way through February. Still have not received my sofas. They were suppose to be delivered 10/05/19 as my boyfriend took the day off work specially for the case. I had been told that it would take only 6 weeks and no longer than 6 weeks. But currently still waiting for them. Had a phone call on the 10th saying the could not deliver as the van would not get down to the house. Yes i do live in a awkward location. But they didnt even bother to knock to let me know the sofas wernet gonna be delivered. But called me an hour later to let me know. So now i am currently sitting in the living room on a mattress still waiting for the sofas to arrive. They told me they would call me before 5pm on the 10th and currently still waiting for a reply on a next delivery date. The customer service was awful. They think that saying sorry would solve the issue. Cant give me a approximate date even. Would not recommend.”
“Was told on store when purchasing couch I could change the delivery address as we were currently looking at a new home so just put any address down , now trying to change it seems like the biggest hassle ever and I’m now moved in to new place couchless and being told they don’t know when the couch will now be sent out or even if they have accepted my new address yet. Staff instore clearly just tell lies to boost their sales , bloody joke”
