“We purchased the Dillon Foam Corner Sofa two years ago and unfortunately it has been one of the worst purchases we ever made.
The sofa started sinking after 6 months of use. We are a family of 3 and take care of our furniture in the best possible way.
However no amount of care can rescue the lack of quality provided by DFS. We regret our purchase deeply and will never go back to DFS.
The showroom sofa we decided to purchase was of much better quality. What was eventually delivered to our house was by no means the same product. The sofa is way lower then the product we chose in store and the quality is appalling. After siting on it for a few minutes you sink so deep into the sofa, we barely manage to get up from it. All the zippers of the cushions broke and the inside material is coming out. The fabric attracts all the dust and no amount of cleaning is helping. After complaining to DFS they sent a consultant to our house to check the product.
As a matter of fact, it was a laughable experience. The consultant sat on each spot on the sofa for about 30 seconds and confirmed nothing is wrong with the sofa. How can you come to a conclusion after 30 seconds? Try sitting on it for an hour and see how it feels. Both my husband and I have been suffering from back pain since purchasing this sofa.
If you are looking for quality, avoid DFS.”
“Purchased red leather suite and after a couple of years the leather is peeling and worn. DFS uninterested as it's out of warranty. Don't purchase a suite from them if you want it to last”
“I have bought two items from the Swindon's shop and the help, advice and assistance of: NICK HARTLEY-SMITH who influenced in grand part our decision of what to buy, was very much appreciated!
Without being pushy or pressuring us, he has skillfully guided us to making the best choice available to us in the shop.
Both husband and I, thank you very much for your professionalism and knowledge!”
“Never buy sofa from this place. I paid £3800. They delivered damaged sofa which I refused to accept. Then real pain starts from there to deal with bunch of incompetent people in customer service and the store. I am still waiting from last 2 months to get refund.”
“Bought 2 leather settees, the dye is coming out so it looks awful, the stitching is coming apart. Phoned dfs quoted the 15 year guarantee plus the extra 5 year warranty I bought. Dfs response. Nothing is covered so we won’t do anything. Cheap badly made rubbish with very deceiving advertising on their so called warranty. Be warned DFS are rubbish don’t waste your hard earned cash on these cowboys”
“Sofa seat cushions wore out after 3 years. Could not claim on insurance as it was not “accidental” damage and customer service say I have to pay for new ones as they don’t cover wear and tear past 2years. Clearly products are not built to last and customer service team and not interested in driving customer loyalty. Absolutely disgusted with how I have been treated. Would not recommend buying from DFS to anyone.”
“Getting charge £55 for sofa gliders . DFS know you can buy them on Amazon for £6.99 . Got my £55 back refunded . It will take 21 days to get back into my account . They’re only happy when they’re ripping you off”
“Quite pleased with the sofa we purchased and the delivery. Just were conned into buying easy glide feet for £30.00. These little feet fell off after a few weeks and we replaced them with felt ones from Amazon for £2.68 which work perfectly.
We have been offered a refund but have to wait up to 10 days.... funny how the deposit was taken immediately but we have to wait
for the refund. How many people don't bother returning these faulty feet? The staff in store did not bat an eyelid when we returned the sticky little things so I can only assume that they know they are rubbish when they are sold!!! Do not waste your money.”
“Absolute joke, sofa is the wrong colour from what we ordered. All customer service say is that everyone sees different colours. This doesnt make any sense as we would still be describing the same colour”
“Ordered a corner double recliner we have had it 3 yrs, already had someone from dfs to look at it last year, told was perfectly ok and was not that interested. It was the worst thing i have purchased, feel springs through cushions, padding all gone and recliners still don't close correctly. For what i paid and the claims dfs made would not be expecting to be sending to the rubbish tip. Would never recoccomend dfs.”
“Complete farce..... Sales rep ordered the wrong table so we waited months for the correct one, we received calls on 2 occasions telling us the table has arrived only for the appointment to be cancelled. When it arrived it was damaged so waiting another month. the correct table finally arrived but one of the chairs was damaged but they wouldn't accept responsibility because we didn't point it out there and then. if it wasn't for the 4 years interest free option they would have zero business. First and last time i will be using DFS”
“Look what they send me never even order this mink brown and sliver what the bloody hell is this your companys a disgrace i want my money back bloody disgusting”
“I ordered a sofa wrong colour frame dark brown never ordered that with black and sliver covers what a joke ive been on phone 12 times said they sending some one out to have a look lovely for 1400 pound”
“Terrible experience with the suite we payed cash for! Delivery men ripped the lining underneath the settee on delivery! Had to get the customer service manager to come out! Recliner chair the chair us out of sync! The cushions have all gone flat and looks like there no filler in any of this awful suite! The suite is 3 months old and looks like we have had it for over 2 years! Had management come out took pictures etc and now been told there is nothing more they can do! They were quick enough to take our money am taking this further and even further! Do not touch DFS! They are a disgrace”