Dillard's Reviews

Name: Dillard's
Rating: 1.52

1.5 Rating 132 Reviews

12 %

of reviewers recommend Dillard's

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1.5

Based on 132 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 56%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nothing, after reading these reviews, I was going to order my grandson a shirt but FORGET IT! Covid really did something to this world, customer service went right down the toilet, young people with no work ethic, social media doesn't help neither sad but true I`m a grandma I`m to old to fight any more I don`t want to be sent the wrong item or a used item so sorry Dillard`s I will look some where else.”

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Posted 3 months ago

“Had to return child’s dress wouldn’t fit bought on line and had to pay shipping, they withheld shipping cost. No wonder retail stores are goin* under, forget Dillard buy from Amazon”

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Posted 3 months ago

“Your return policy is very clear on the website. Holiday gift returns will be honored until 1/11/25. I received a gift with the Dillards price tag on the item, but because it did not have a proof of purchase tag on it, I could not return it. 2 employees were rude and did not even offer any kind of solution. I feel because it was a Christmas item, they did not want to deal with it. I did not receive a gift receipt. This is something I will not use, so instead of issuing me store credit and encouraging me to buy something that day from your store and walking away with a positive experience, I left empty handed, a gift I will not use, and I walked out of Dillards not looking or buying a thing! I do not have a good reason to ever come and shop in this store again because your employees do not follow the return policy as stated on the website and overall did not give good customer service. When asked to speak to a manager, I was told that she would tell me the same thing, can not accept the return. Highly disappointed and dissatisfied.”

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Posted 3 months ago

“Terrible for asking help at shoe department. The sales person cannot even give a little customer satisfaction for returning my defect sandal except returning it. AFTER: 1) I spending over $120 sandal. 2) Drove for two hours back n forth. 3) Dealing with online customer services to get a mail return label form so I don’t have to drive but that was wasted due to the item was purchased in store online due to no available my size 4) I was plan to wear it for my Christmas party coming up and now is ruin because the it’s not gonna deliver here on time. What a waste. My first time going to this mall and bad experience I encounter.”

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Posted 3 months ago

“New Year’s Day sale 2025 is a joke. Went through women’s side and there was barely even one sale sign per section. Such a disappointment from what they used to do, I left with nothing!”

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Posted 3 months ago

“I just want to ALERT everyone!!! My husband bought me the big bottle of J’adore for Christmas and I am writing to express my disappointment with a recent experience at Dillard's. After purchasing a bottle of J’adore by Christian Dior, I discovered that it was defective and did not include a sprayer. When I attempted to exchange the bottle, the customer service managers made the outrageous claim that the bottle contained water with particles, rather than the actual perfume, and insinuated that I had stolen the original product. I was in tear, How dare you accuse me of stealing! I spoke with the store manager, and let him know I wanted to exchange the perfume or provide a refund, but ultimately stated that there was nothing he could do to assist me. I feel that Dillard's has handled this situation poorly and has made unfair accusations against me. My daughter went back to customer service with me and the associate said “why are you back? I already told you I’m done with you, we aren’t exchanging it?” In a rude tone. I hope that by sharing my experience, I can caution others to be aware of the potential for defective products and poor customer service at Dillard's. This is the Dillard in Hurst, North East Mall! I will never step another foot in there again! I always buy my perfume and colognes there. Never again!!!!!!!. Dillards need to be shut down for good the worst customer service I’ve ever experienced in my life. I can’t quit crying for the humiliation how they made me feel in front of other customers. One more thing the sales person that sold my husband the perfume took 20 minutes to wrap this perfume what a coincidence instead of getting a perfume from the counter he went to the back and got one from there. Maybe the thief that’s scamming people works there.”

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Posted 3 months ago

“Ordered a Dress for my son’s wedding and it arrived but did not fit. Sent an email and heard nothing from Dillard’s , asked for return authorization from them two additional times or the first 30 days and to my shock nothing from them. Reached out to the return address no response and on the following Monday to customer service. The young lady that I talked with had to wait for management to get out of a meeting to see if they would do anything. To my surprise nothing they could or would do. This is a company I would not recommend as they do not stand behind the product and their return process or lack there of is unbelievable. Please do not order from this company or if you do don’t expect anything back from them as their return department does not answer. No wonder they are going out of business as this is no way to run a respectable company or retain customers.”

Dillard's 1 star review on 10th December 2024

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Posted 4 months ago

“Recently bought a pair of sunglasses. They were defective, brought them back to the store for an exchange or to have them repaired. They do not stand behind merchandise”

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Posted 4 months ago

“I removed the tags on a shirt. I bought i 2 days ago a d did not fit. It was 187.00. They refused to return it. I spend about 6 -7 k per year with Dillards. The clerk in Mens at the Laredo , Tx store literally smelled the shirt in front of me and got her manager. I was so freaking humiliated.”

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Posted 6 months ago

“Dillards has been a staple of the Razack Family Household since our days @ Univ Of Pittsburg . Both my kids grew up with Dillards at Pittsburgh, and then at Midway Mall , Elyria , Beachwood Mall , North Olmstead, Strongsville . Tower city , etc, etc … Dillards was the department store I went to for my daughter’s and ten my son’s pre school graduation in Pittsburgh and Amherst , Ohio 🇺🇸 👩‍🎓🧑‍🎓 🇺🇸 My Daughter’s Magnificant Girls High School first home coming and prom dress were from Dillards @ Beachwood , Ohio , 🇺🇸 To this day, I love everything about Dillards . Love the men’s department with their Daniel Creumix , Round Tree and York , ThePolo Collection , the list goes on … the shoes depart , their bags collection, their Jewlery department , their make up , their Chelsea and Violet brand , exclusive to Dillards , Their southern living home products.. The List goes on and on … I know every sq ft of Dillards all over the Cleveland area . I have shopped Dillards for my family of 4 and my extended family here in NE Ohio and beyond , especially for my family back home in Kerala, India 🇮🇳 ‘God’s own Country’ , as the Tourism and Travel Board describes my Kerala, India 🇮🇳 President Bill Clinton 🇺🇸 , while in office visited my home state of Kerala 🇮🇳 . President Clinton according to the Associated Press at the time , was left with a lasting impression of my Secular Kerala , India 🇮🇳 I shop for their quality , workmanship and a array of top notch brand names they carry . Namaste Dillards For All The Great Memories You Have Created For My Family over the past 40 + years 🙏🏼🤲🏼🙏🏼”

Dillard's 5 star review on 10th October 2024

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Posted 6 months ago

“Never again”

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Posted 7 months ago

“I will laugh when this company goes under. Based on their stocks, it won't be too much longer. They sent the wrong item, then tried to tell me I would have to pay for the return shipping. They don't accommodate for their screw-up. Then to top it off, they sent me a used item, and told me I was out of luck because it was used, and would not accept my return. They will miss out on my and my family's business. I have told them and they have no desire to go near a Dillards after hearing about my experience. Good luck, Dillards! You will deserve it when you eventually have to shut down all of tour stores!”

Helpful Report

Posted 8 months ago

“I have been shopping at Dillards for most all of my clothes for over 20 years and I have spent thousands of dollars during that time. I just spent $444.14 on May 27, 2024. On Thursday July 18th the button popped off on a pair of capris jeans that I just bought. I had the receipt so I travelled to a local Dillards store and tried replacing or returning them. The customer service representative kept informing me that they could not accept the defective jeans because I did not have the original tags, they had been worn and washed. I did not accept that so she contacted a manager to speak with me. The manager basically stated the same information. I kept explaining to the manager that I would not be returning the jeans if the button did not pop off in less than 2 weeks of owning them. It did not matter. She recommended I contact the manufacturer but I should not have to do that. They should stand behind the products that they buy to sell to consumers. Especially since they are very expensive! So, I need everyone that reads this to really think about Dillards return policy, 1. They give you 30 days to return the item. 2. If within that 30 days you threw away the tags, worn or washed the item you cannot return that item. 3. EVEN if the item is defective, not due to your negligence just the item being defective, they still will not accept the return if the item does not have the tags, has been worn or washed. I did not cause the button to pop off, I was just buttoning up the jeans. I planned on keeping the jeans, I was forced to return them because the button could not be put back on. All I wanted was a replacement. I will NEVER EVER shop at any Dillards stores anywhere!!!!!!!!!!!! Their return policy is set up for their benefit not the customers. HORRIBLE! HORRIBLE! HORRIBLE! customer service!!!!”

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Posted 8 months ago

“Return policy is trash. THEY made a mistake but wanted to keep my money so badly that they wouldn't help me by letting me trade for the right item while charging me shipping. Hope they enjoy the loss in business. I'll laugh when they go under.”

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Posted 9 months ago

“This place is AMAZINGLY bad for all the wrong reasons. They never have people ready to assist you if you need help looking for items but they do have people walking around following you to see if you are going to shoplift. I had this man stand about ten feet back from where I was standing and looking for clothes for work. Maybe they think olive or tan looking skin people are are thieves. Ironically, there were Caucasian teenage girls stealing costume jewelry and accessories on my way out and I just thought to myself good, ya''l deserve this for stereotyping people. This has happened to me at the Houston Pealrland location and also at the San Antonio North Star. I am not even sure how they are still in business as they have terrible hours when they're open. There is nothing about this place that makes me want to shop from them I hope all their stores close down soon.”

Helpful Report

Posted 9 months ago

“I am a loyal customer at Dillard's for many years and was always very happy. I am a widow but having big family and Dillard's is my therapy. I love buying gifts for all my children and grandchildren, and other relatives. I live in Salina Kansas, where Dillards store was closed, so I am shopping at Manhattan Mall where there is Dillards store. I was always treated very good by employees there. But few weeks ago I was shopping for some birthday gifts and needed to pick up few items at the cosmetics department. When I went to that beauty department I was just shocked to see a wild behavior of three employees there. They are very young, they were on their phones listening to the music dancing ,rather inappropriate for ladies and for a business place, shaking their bottoms. One girl shook her dress so high that you can see her underwear. They were laud, laughing and talking using vulgar language( as we used to call it a talking like sailor). It looked more like a drunken party rather than cosmetics department. I approached them and ask for assistance at the Clinique counter. Yong blond girl (her name is Kaylee) came to help. At first she was nice and explained that the item i am looking for was discontinued and proposed to get new formula. I wasn't sure I am ready to buy it without trying it first and asked her to make me a sample,, and also asked some questions about the difference of the foundation. But this is when she became very irritable and was answering short and rather rude. Its hard to explain her tone and the manner of communication, but she was irritable because I was asking so many questions. Finally, when I was leaving, I heard how she told the other girls: "This woman is F****g bitch". Wow!!! I was never treated lie that by anyone in any retail store. That day I promised myself I will never come back to dillard's. Few days later my sister insisted to go to Dillards to buy something for her grandchildren. we passed by cosmetics and the same girls were there. Same behavior, faul language, laud laughter. Shocking!! Where the class and style of old Dillard's disappeared? What happened? where do you find people like that? Where is the department and store managers are? Don't they see what is going on in their store? My sister told me that i have to talk to a store manager. Unfortunately , the store manager wasn't there,and I decided to write her an email. This Monday I wrote am email to Dillard's at Manhattan TOwn Center and described my unpleasant and horrible experience. To my surprise I never received an answer from the manager with some apologies. None. I decided to stop at dillard's yesterday to talk to a manager but she already left. I went to see if there some changes in behavior at cosmetics department, and the same girls are still there (Kaylee, Ashley and Lexi), one with inappropriately short dress is flirting with a male customer, another one on her phone and smiling to the screen, and third (the one who called me f** bitch), saying something laud to the other girl and both laughing. I remember days when dillard"s stores where so nice, with the nicest people working, with great customer service. Dillards stores always were class and style. Not anymore. Of course, there are still nice ladies at Manhattan Dillard"s, and in the cosmetics department. I finally decided to to that department one more chance, and to ask for help a lady almost my age. I don't remember her name because its unusual, she speaks with an accent. This lady was very professional, patient and very helpful. I will definitely shop at cosmetics but ONLY with that one woman. Also want to mention ladies from women's clothing - Becky, Ruth, Virginia, those ladies always are very helpful. Really hoping that Dillard's store in Manhattan will find much better people to represent their company company, real professional , polite, caring.”

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Posted 9 months ago

“This store does not stand behind there items at all!! Poor customer service!!!!! A very expensive bike for my granddaughter came damaged - bent vendor, rusted pedals!!! They would do NOTHING to assist me - it was outside return time, it was purchased in advance and not opened until today!! I will NEVER purchase from them again and I would advise you not to either!!!!!”

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Posted 9 months ago

“I personally shop at Dillards so was very disappointed when I did an online order for earrings and was sent cheap versions of what was listed. Unable to return because they were on “clearance”. The clearance price I paid was 4 times more than I feel the actual item I received was worth. Don’t bother shopping online here, they are just sending out junk. Scam”

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Posted 9 months ago

“Ordered a bridesmaids dress online. My order arrived with a completely different dress, wrong size and no packing slip. Called to voice my problem “we will email you with what steps you need to take.” Two days without an email I made another call. “I’m sorry ma’am we’re sold out of that dress.” Dillards: if you want to be competitive with online shopping market pull your head’s out and step it up! Note: I wanted to upload images but the site didn’t allow it!”

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Posted 9 months ago

“My husband bought me sandals which were too small, he bought a size up and apparently didn’t return them on time. The new ones are defective one buckle on the left of ankle and the other on right of ankle. They had the sandals and returned them to us. Shame shame shame on them. I was going to buy the flamingo sandals but would NEVER buy from them again. I pray they go out of business, I will have a huge party wearing my Mitch matched sandals!”

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Posted 9 months ago

Dillard's is rated 1.5 based on 132 reviews