DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,107 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,107 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been trying to arrange a parcel collection for the last 2 weeks and every time (3 in total) it has been a disaster. First the driver went to the wrong address, then the two other times they didn't bother calling or ringing the doorbell to notify me they had arrived. They simply said, 'the parcel wasn't ready for collection'; despite me being in the home, ready for them, having taken time out of the office for this. DPD customer service have also been no help, they promised that the depot would call me back 'within the hour' to tell me if they had found another driver for my collection; which never happened. Finally, the last time, the customer service agent simply told me the collection had to be rebooked, although none of this was my fault as I was at home, waiting for the driver. A terrible experience, I will never use or recommend DPD again. Such a waste of time!”

Helpful Report

Posted 2 years ago

“Parcel supposed to be delivered tomorrow but one road towards us closed. Option to deliver to a neighbour no good because all neighbours on the same closed road, so try “alternate address” option of a neighbour 1/2 mile down the road in opposite (unclosed) direction. System won’t accept this! Phone Customers services, very unfriendly agent informs me that neighbour has a different postcode which is supplied from a different depot. However she can put a note on the system to get the driver to phone me, but she can’t tell him to deliver to a different address. Couldn’t make it up.”

Helpful Report

Posted 2 years ago

“My delivery as usual was sent to the wrong address. I have dpd app, instructions how to get to my house. Picture uploaded. Saturday l complained, and wanted to talk to the manager. I was promised a within an hour call back. 3 yes three days later, l got a call from an absolute unprofessional lady, who did not introduce herself l had to ask her name. My blood pressure was through the roof as l set in my car today for 2 hrs waiting for the delivery, deliberately at the wrong address. Guess what! The delivery went there, so just because l recognised from the photo l knew where they go. So, l got my package. Unprofessional, uncaring horrendous service. I will use them when l see my own back side. I by the way, hang up the phone on the unprofessional caller right after l told her what l think of their service. And no l didn’t swear.”

Helpful Report

Posted 2 years ago

“Waited in all day for a parcel that I need today. Driver didn't even attempt delivery - the first I knew he was even in the area was when I got a text saying he was unable to deliver. Didn't knock, didn't ring the doorbell, didn't try and phone me. DPD customer service were predictably useless. People love to hate Hermes but at least they'll generally *attempt* to deliver rather than not even trying. Now the parcel I need today won't be ready until 16.30 tomorrow. Thanks, DPD!”

Helpful Report

Posted 2 years ago

“I am still waiting for the 20kg package of UK bird seeds that was expected the 29/07 as Amazon Prime delivery. The 30/07 passed the carrier, and he didn't have the package in the van. "I'll come back tomorrow", he said, and on the tracking page, they wrote that I asked to change the day! I called yesterday, and they told me that they made an investigation... the tone of the customer service was really encouraging, and this is sarcasm, not a compliment. Yesterday (08/08), I also ordered bird seeds, on eBay this time, asking before who the carrier was. I am furious!”

Helpful Report

Posted 2 years ago

“You book a date for delivery with an online shop but if DPD is the courier you can be sure they won't come on that date. Sadly that is not an exception but the norm.”

Helpful Report

Posted 2 years ago

“I’m very disappointed with your service. My parcel should be delivered yesterday, I select a safe place and for the first time the driver ignored everything and didn’t leave the parcel I spoke with customer service and they told me my parcel will be delivered yesterday and that’s was a big lie. Now I receive an email about an ‘unexpected issue’ and my parcel will not be delivered today. Can someone do something about this???? I mean something real and not just talking!!!!!!!!!!”

Helpful Report

Posted 2 years ago

“Really poor customer service, I will never use them again. I was at home waiting for my delivery which was scheduled between 9:27am and 10:27am, at 9:48am I receive a message from the DPD that my parcel will be delivered Mon 08 Aug to your nearest Shop as no one was in today. I was surprised by the bad of professionalism of this company. I called the company and the lady told me that she saw on the GPS that the driver was at my address. I said how is it possible if I'm at home and nobody ringed the bell. And I told her that I paid for it to be delivered to my address today and I will not collect anything and I told her that I want my parcel today at my address. She told me that the driver had already been to my address and would not be returning.”

Helpful Report

Posted 2 years ago

“John delivering in Scottish Borders for DPD is fantastic. Always friendly and reliable. We really appreciate the great service he provides. Thank you.”

Helpful Report

Posted 2 years ago

“Not flexible with delivery times. Don't leave missed calling cards. Will not allow you to pay the extra charge to upgrade to weekend delivery.”

Helpful Report

Posted 2 years ago

“I had four failed attempts at delivery. I had texts saying the driver Nicholas was sorry he missed me, the truth is he never made any attempt to deliver my parcel. This is not the first time this has happened. Very poor service”

Helpful Report

Posted 2 years ago

“"sorry we missed you". Got this message, contacted customer services to confirm drivers GPS showed he hadn't even tried. Depot unable to contact driver so parcel taken to parcel shop so I could collect it. Not even the parcel shop in my town! I can't remember the last time DPD made a successful stress free delivery to my home. Can't understand how the parcelforce, DHL and hermes can manage it and dpd can't”

Helpful Report

Posted 2 years ago

“This is probably the most unprofessional company on the market today, there is virtually no way to contact the driver or customer service, shipments arrive during my working hours and after 2 days they return the shipment to the sender, absolutely avoid this company, the people who work there are probably either out of their minds or have no idea of a professional approach to the customer.”

Helpful Report

Posted 2 years ago

“Driver took a picture of my front door but did not knock the door or ring the bell. Then he left the missed you flyer outside on my doorstep. I was home, windows open just a few feet from the door so know he never knocked nor rung the bell. I contacted customer services and was told I’d be charged £2 a minute. When I received my phone bill they charged me £101. Apparently I had called a third party number but although I was complaining to DPD customer services about the cost of the call no-one gave me an alternative number to call. I asked for a manager to call me back no one called me back. I wrote to the CEO to have the matter looked into so I could get a refund for the cost of the calls. I was referred to the SLT team who have so far refused to help me. No apology offered either. I am now following a line of enquiry with the consumer helpline through citizens advice. I have also emailed the CEO again and am awaiting a response. I will never use DPD again. Nor will I order goods from a third party who uses DPD. I ordered my goods from Ugg so am utterly disgusted by all this.”

Helpful Report

Posted 2 years ago

“Very bad service! The driver doesn’t even call. Instead says the person isn’t available and leaves it to deliver on some other day. Customer care people are of no use .”

Helpful Report

Posted 2 years ago

“Avoid if you can!!! I sent my parcel by service called Classic Air. It should be delivered within 6 – 7 working days. It is now more than 2 weeks and the parcel is not delivered yet. I tried to contact Customer Service – no chance! The phone number which is given will only allow you to talk to… a robot who can only trace your parcel. I tried to contact them by form I found on their website. I filled in all fields and when pressed Submit button – nothing, the form is simply not working. I was using DPD for few years but now it will be my last choice courier service.”

Helpful Report

Posted 2 years ago

“Absolutely appalling and non existent customer service - having had yet another DPD next day parcel "disappear" - I emailed the customer service and CEO and had a contact saying they could not find the parcel - they received it at 0721 in the local distribution centre yet it then "disappeared" - I am assuming someone in DPD is making a living out of this! - Promised a call back but nothing and when I raise the issue I get an acknowledgement that they will come back to me within 6 days!!!!!!!!!!!!!!!! - Worse that - even worse than Hermes”

Helpful Report

Posted 2 years ago

“Courier failed to deliver the parcel twice. First time they said we were out, but we weren’t. The second time they posted a photo of a house that wasn’t ours and said we were out. The photo actually had a different house name on it than ours!! I was told that the courier would ring us that afternoon to arrange a drop off later on in the day, but they failed to ring. The customer service were as useful as a chocolate fire guard.”

Helpful Report

Posted 2 years ago

“We were expecting a parcel for our business with great urgency - however our delivery driver delivers our parcel to a different shop instead due to laziness of reading our business name/ address properly. When contacting the main offices they are not able to get hold of their delivery driver (what's the point of having a phone?!) and are having to message him in the hope of him reading the message and delivering it to us in time. I wouldn't leave a bad review if it's the first time, but it has now happened NUMEROUS TIMES with the DPD DELIVERY DRIVERS, who seem to be unable to read addresses correctly and deliver it to the right addresses. - If you read the other reviews on this page you can see that this happens quite a lot with DPD. If other drivers from different companies can deliver parcels to us correctly, I am unable to understand why ALL THE DPD DRIVERS keep missing our address and delivering it somewhere else (probably due to their convenience). You shouldn't do a job if you only look at your convenience and work to finish your job quickly because you hate it! DPD should hire professional drivers who can do the job properly instead of hiring just anyone that applies. They also don't seem to have a complaint procedure, hence no action is taken. Such a poor service. VERY VERY DISAPPOINTED AND FRUSTRATED WITH DPD!”

Helpful Report

Posted 2 years ago

“how is leaving a new pair of shoes on the doorstep, leaving it safely???”

Helpful Report

Posted 2 years ago

DPD is rated 1.2 based on 5,107 reviews