DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,106 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,106 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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James O.

Ayberk Bilgin

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Anonymous

Anonymous // 01/01/2019

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“Repeatedly sends parcels to the wrong adress, address parcels are sent to are empty houses and the drivers don’t have the brains to realise they’re at the wrong place, impossible to contact”

Helpful Report

Posted 1 year ago

“I took a day off work to receive a delivery. I received notification that the driver was minutes away. I waited, then looking out if my bedroom window, the DPD driver got out of his van, took a photo of my door, then got back in the van to drive off, without knocking on the door & delivering the parcel. I then within seconds received a notification to say the driver had tried to deliver my parcel but I wasn’t in!! It would therefore be delivered the next day! Another day off work!!! A scam to get another delivery fee. I run out and stopped the driver but he argued that he didn’t have a parcel for my address, he was abusive and drove off. I contacted Customers services who apologised and confirmed/said/promised the driver would definitely return with the delivery at 6:30pm that evening but he didn’t appear. The whole company is a scam, as this is the 3rd time this has happened! Do not use this service, as they are not trained to respect customers or their valuable time.”

Helpful Report

Posted 1 year ago

“On 2021 a delivery driver faked a delivery which was proven by the photographs and admitted by DPD. DPD have for 2 years refused to refund me or help me in anyway. I have been insulted, had the phone put down on me and now have had over a year of emails ignored, including a Resolver case. The item was £65, and DPD admitted it was never delivered but have refused to refund or assist me since. They claim I have to go through DPD local for a refund but they will only assist the sender and as the DPD driver falsified delivery the company I purchased from wont contact DPD as it shows delivered, despite DPD admitting it wasn't. But still DPD refuse to refund or help. This is the worst service across so many levels that I have ever experienced. The staff are rude and incompetent.”

Helpful Report

Posted 1 year ago

“Stay away from this company. Why are companies using such a shoddy delivery company to deliver items. They are a disgrace. Used the app to let DPD know yesterday ( Thursday ) to deliver my parcel today ( Friday ) as I was would be out with work on Thursday. Received a text and email saying my parcel will now be delivered today ( Friday ) Got to 4pm today- Friday - so I called their customer service. They said the driver tried to deliver the package Thursday and that the item was ‘refused’ so will now be sent back to the sender. I was told a customer service manager would investigate and call me back in an hour. 2 hours later no one had called so I called back. What? I wasn’t at home Thursday hence I asked for the Friday delivery that their app confirmed. As the driver marked the item ‘refused’ it is automatically sent back to the sender. Ridiculous. Now I have the hassle of contacting them to explain what has happened to a £150 order I have made from them - wait for it to be returned to them to get them to get it delivered again - hopefully not using DPD. This is an absolute disgrace. Their systems even said the driver left a note at my property - no note was left. And no pic of them trying to make the delivery. Really rubbish company. I will be updating the sender to let them know that DPD - through association - is tarnishing their brand and image and to not use DPD again. Their Shoreditch delivery depot employ drivers who really don’t care about their deliveries ( this is not the first time I have had issues with DPD - the last time I had a pair of Converse trainers delivered they left the package outside on street level saying it had been delivered lol ) - when are companies going to wake up - DO NOT USE DPD!”

Helpful Report

Posted 1 year ago

“3 separate deliveries on 3 seperate days not even attempted. Waited in for orders in one case left work early for my window. To receive a message saying "sorry we missed you" yet I was waiting by the door. Even checked my CCTV and no delivery was even attempted. Which has cost me to pay more to book a slot. Just to get my items delivered. I suspect this is a tactics to get more money from customers.not only this when trying to contact dpd the website sends you in circles and it's impossible to contact an actual human being. I would only recommend dpd as a last resort.”

Helpful Report

Posted 1 year ago

“Paid for next day delivery and never arrived. The following day Driver delivered my parcel to the wrong address. Left my parcel worth £££s on some random doorstep.. fast forward a few hrs after several calls, been hung up on several times. Apparently the driver knew where he left it and would return at end of shift with it. Driver did return and asked me has the parcel been delivered?? This has happened far to many times to be a coincidence, 3rd item to leave the depot and completely vanish in the last few months. I genuinely believe the driver to be a thief and will be contacting the police to discuss my concerns as it just continuesto be brushed off by dpd helpline. Yacine in Aberdeen is the driver. Be wary. As usual they will now open an investigation which takes upto 28 days leaving me without my items and out of pocket.”

Helpful Report

Posted 1 year ago

“The delivery man rang the doorbell then immediately banged, banged and banged excessively hard on my glass front door and literally dropped my fragile parcel against my door - I head the parcel bang against the front door. When I opened the door I said to the delivery man there’s no need to bang the glass and drop the parcel against the door. The driver was extremely rude and said he had never had anyone complain to him in 200 deliveries and he wouldn’t come here again. I am astounded how the driver showed NO RESPECT to my property and my fragile expensive parcel and have the cheek to be so nasty to me”

Helpful Report

Posted 1 year ago

“Yousaf failed to deliver, may be a matter for the police Paula on the phone is useless”

Helpful Report

Posted 1 year ago

“Liar driver. Did not come to my house. He took the photo of the wrong house and said I was not there. Then when I call his team. He promised to come at 3h later. Then he didn't show up. I called again to be promised to be 1-2h later. Then 2h later, I called again to be promised to be 1h later. Maybe. He should be fired. The delivery is 15503673864345”

Helpful Report

Posted 1 year ago

“I don’t like dpd delivery service…. 2 times I was at home ,and 2 times I got the message that I miss my delivery. After first time I ask lady from customer service to leave my parcel in safe place and I got the email with confirmation my upadate but still I don’t think that any driver was there.I hoppe to don’t use dpd service any more …becouse I have very similar problem just month ago and I never receive my box 😞”

Helpful Report

Posted 1 year ago

“Got given a 1420 to 1520 pm delivery slot, at 0947 they sent a message to say the slot was now 1006 to 1106 and at 1023 another messagwe to say they'd missed me and wouldn't be back thet day but would deliver the next day - no time given. Got no apparent way of making an official complaint. Got onto the company I bought my goods from and they made the usual noises but as useless.”

Helpful Report

Posted 1 year ago

“The worst experience i ever had… this… The worst experience i ever had… this company is a nightmare. They have very very unprofessional drivers , they can’t even find the easiest addresses . Their driver 3 times went to the wrong address and every time I contacted customer service warned them that he is trying the wrong address which fortunately no one was there to open the door please let him know that he is going somewhere else , they just confirmed driver admitted he made a mistake will redeliver it and the last try was the lucky guy in wrong address who got my parcel and proudly i saw the photo as a proof that a man was getting my goods instead of me (Ms). Contacted them again, sent them their proof and photo of my flat. they had different words during 3 days, one time they said it is in their depot will be redelivered, another time been told it has been sent back to sender… and finally after 3 days they just told me the parcel is missed and needs to be I investigated from sender part which sender also a link of retuning back the parcel, the fake link because there parcel was missed: delivered to wrong address and I i Knew it at the fist time because of the photo of the man who got it … my flat is in a big building on a famous roundabout which even a stranger can easily find it and there is no other building around of it, so you can see how unprofessional they are picking their driver and how unreliable they are. If you have a choice never ever go with DPD …  Lastly i should say this is not the only experience i had with them, even at my work place we had many problems with them, one time the driver easily left the supplier parcel there which was a confidential and expensive one. The same driver again came and we tried to convince him that this is an exchange you have to return the parcel to them but because of lack of knowledge experience and behavior he refused to take it back.and the supplier again had to arrange the collection and we both raised a complaint which never considered…”

Helpful Report

Posted 1 year ago

“My parcel is being held in a deposit for 1 week now, from the DPD couriers, and nobody has contacted me to advise me what's going on! I've paid for their pathetic services on Parcel2Go, and now they've lost/stolen my parcel. They don't even bother to reply to any of my emails!!! I've sent them 3 emails in a row and nobody bothers to reply back!!! They don't have any phone number because they receive so many complaints they won't be able to handle them properly! it's absolutely disgusting!!!!!”

Helpful Report

Posted 1 year ago

“The worst delivery company ever!!!! Avoid at all costs!!!! Your drivers have stolen my parcel!!! You've failed to deliver my parcel, and you've stolen it instead!!! ????Where is it???? Nobody contacts me to inform me about any update since the 4th of February??? I've paid for your pathetic services! Absolutely disgusting!”

Helpful Report

Posted 1 year ago

“I ordered a kettle from Hughes Electrical on eBay, and it was supposed to be delivered in a one hour window today. I was in the house all day, as were other tenants. I didn't hear any vehicle come up the drive, nor a knock at the door. The driver (Stanislav) then immediately filed the package to be left at the nearest Pick Up Shop, which is miles away from me, requiring a multiple hour walk or buying a £5 bus ticket for me to get there, and DPD don't do redeliveries despite other couriers doing them. I just want my order delivered to where I live. What is so hard about that for DPD to do? Now I have to go through the whole rigmarole of waiting another week for my Item Not Received case to finalise. Why can't DPD just deliver to my house rather than messing me about like this?”

Helpful Report

Posted 1 year ago

“Expected delivery between 1 and 3pm today received email stating we missed delivery at 2.45 everyone was in ,ring doorbell shows no one came to the house all afternoon as it is set on person detection, close up picture of parcel shows nothing of our house so no delivery attempt at all ,will never use again. Cannot contact anyone to complain, driver obviously lying, I hope he will be the delivery driver tomorrow”

Helpful Report

Posted 1 year ago

“Didn’t deliver yesterday, saying no one was in. I was. They used a wrong house photo as evidence of their attempt. I contacted them via APP and uploaded photos of my house, safe place etc. Today, exactly the same. Wrong house. Was strange as that house is down the road from me and I was waiting on the road but the driver didn’t pass me! No way to leave negative review on line. Waiting for someone to call me back. Wasted two days away from work. Any compensation?? Dreadful.”

Helpful Report

Posted 1 year ago

“If I could give zero stars I would. I posted a second hand wedding dress to Australia it cost me £170 to post an insure. It was switched on route and the customer received a mobile phone from the DPD 'lost property' department NOT the £1700 dress I posted. The customer also paid £400 import fees for this incorrect package. DPD were absolutely no help at all. Eventually the wedding dress turned up back at my home but I paid £90 plus £80 - so £170 in total to post it and insure it. I filed a case with them to try to get my postage costs back. DPD asked for multiple evidences and photos etc all of which were provided. After over a month of waiting they got back to me a refused to refund me. There is no way to dispute this decision. So essentially - I paid them £170 to deliver a dress which they just gave back to me, It never even left the country and my customer is now £400 out of pocket for the import fees she paid. Honestly Im absolutely disgusted at their service but I have no idea how to take this matter further. I will never ever be using DPD again and will worn others away from their terrible service. BE AWARE.”

Helpful Report

Posted 1 year ago

“DpD “Deliveries Postponed Daily” I have never actually received a direct delivery from DpD to my address. I have either had to cancel the order due to repeated day on day delay on delivery or I have had to re-direct delivery to a local supplier (the most recent being a piece of Glass for a wood burning stove to the shop that organised delivery from the glass manufacturer). No ability to make human contact with DpD to make enquiries which in turn leaves the same ‘stain’ of poor service left with the supplier for choosing this carrier… Never again.”

Helpful Report

Posted 1 year ago

“Today’s experience - 3 people in house, Amazon parcel dumped on doorstep and no doorbell rung - I was just yards away.To email it was accepted definitely not accurate. I believe it was same driver I complained about to DVD regarding last delivery who didn’t approach the house at all but left parcel near an out building because it was raining. Again I was emailed to say I had accepted it. The Evri courier who delivers here regularly has told me they are financially penalised for too many complaints. Perhaps DVD should be doing likewise.DPD should also prioritise a complaints system where it is possible to speak to a human being without being put on hold for an hour? I live in Central Scotland, loathe shopping in person, am an Amazon prime member and have online deliveries most days. I will make my views on DPD known to Amazon next.”

Helpful Report

Posted 1 year ago

DPD is rated 1.2 based on 5,106 reviews