DPD Reviews

Name: DPD
Rating: 1.15

1.2 Rating 5,110 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.2

Based on 5,110 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

James O.

Ayberk Bilgin

Anonymous

351

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I worked as a driver, promised work only to find myself earning under minimum wage taking into account long hours worked. I worked at the Raunds branch where managers think they are God's. Only to find myself working 3/4 days a week. The real issue I have is the overpriced van rentals by dpd and when the van goes for service they still charge you for that rental period and expect you to hire a van to do their work. The issue I have is dpd has obtained a high court rit against me for repair claims to the van which I was paying insurance every month through there insurer. Be careful of these warthogs they will eat you alive if they could. Most of their profits they brag about comes from ripping off the people that are meant to be making them money, you should be very ashamed of yourselves.”

Helpful Report

Posted 4 years ago

“The driver who delivered my compost from Amazon in Devonearlier this week was exceptionally kind, considerate and helpful. Thankyou.”

Helpful Report

Posted 4 years ago

“How this company is still running? Why someone still purchase services from them? Have you read the reviews? I ordered a phone over £1000 and I am still waiting today will be 3rd attempt they try to deliver. It wasn’t me who choose them and will never be me. I was at home both times, waiting for them. No one bothered to deliver. They came to my flat, took picture of a broken lift (where I have 2 in the building) as a proof. Seriously? The second lift was working and they did not even bother to call the door bell. They have delivery do for over 100 people per day, this is all down to the company itself! Poor management. What is your actual purpose? To deliver or hit your other targets? Leave this market for someone who is willing to do the job. Waisting time and energy of people.”

Helpful Report

Posted 4 years ago

“The worse customer service ever, they think are making us a favor and not the other way around. The staffs need more training to be more polite. I was trying to find out a delivery service for my business. Disgusting we need to come across some attitude.”

Helpful Report

Posted 4 years ago

“I ordered a large mirror from Amazon on premium delivery. DPD sent it to Bournemouth carrier hub instead of Dudley which delayed delivery. When it was eventually delivered the driver refused to let me check the condition. When I picked the very large package up it was jingling. The mirror was broken into smithereens. DPD would not collect it to return to Amazon because they are not allowed to carry broken glass. I now have to sort how to dispose of this hazardous package without causing damage to myself and other people. VERY ANNOYED.”

Helpful Report

Posted 4 years ago

“I have had so many issues with them, leaving parcels at a house that is blatantly not ours, claiming they rang and we weren't in etc etc. None compares to the latest issue, however. I placed an order with Adidas yesterday, as I have done many times over the last few months. I entered in my home address as the delivery address. I then get an email, saying my parcel is ready to pick up - at Matalan! I ring DPD and the guy actually told me that I had informed them of a change to the delivery address, from my home to this random Matalan store. This is a blatant lie - and they cannot provide any communication that shows this - because it didn't happen. In fact, I then rang Adidas, who contacted DPD themselves, and the person they spoke to said it was DPD's mistake, and something had gone wrong on their system, causing the address to change. However, the upshot of this is as follows: I placed an order for someone's birthday that will now not arrive. DPD are apparently unable to redirect a parcel to a different address, once it's been delivered to a store. Adidas won't refund me (or send out a replacement order) until after 20 days has elapsed, and I have failed to pick up the order from Matalan. So I am left with no order, with the money having been taken from my account, all because of a mistake by DPD. A totally inexplicable mistake at that. Oh, and this courier gets such good reviews on Trustpilot, because they flag all the negative ones and Trustpilot takes them down.”

Helpful Report

Posted 4 years ago

“I'm having a terrible experience trying to get an expensive item delivered. Saw driver trying to deliver my parcel to a neighbour then leaving yesterday. I called out to check if it was for my address and he said 'no'. DPD apologised eventually, after sending me a message that I did not answer the door. The picture taken as their evidence was not my house number and I was assured it would definitely be delivered today. I have just been told the parcel was 'missed' when loading the van this morning so it will be delivered tomorrow. I have no faith in this company. I cannot get through to speak to a person and they are not following their complaints policy & procedures.”

Helpful Report

Posted 4 years ago

“On time as always”

Helpful Report

Posted 4 years ago

“Superb delivery, on time, polite and chatty driver”

Helpful Report

Posted 4 years ago

“DPD failed to deliver my order to me yesterday and the same thing just happened now!!! As there is no way people can speak to an actual person when calling customer service, I wrote a review on Trust Pilot hoping that someone from DPD would look into this. I received an apology and confirmation that they would pass it on to their advisor, but clearly nothing was done! Their driver (this time it was Heera) failed to deliver it again!! On their website is only a picture of a closed road due to some road work, which is happening at the end of my street, but the other side of the street is OPEN! How do you think people get to and from work every day?? To me it just look like a lazy excuse!! The road work continues for 6 weeks. Does that mean that DPD incompetent drivers will not be able to deliver my order?? For some mysterious reason I`m also unable to reply to yesterday`s reply from DPD on Trust Pilot or to write a new review. So basically there is no way of speaking to someone. I`m contacting the seller and will recommend to look for a better courier company for them.”

Helpful Report

Posted 4 years ago

“Paid extra for Saturday delivery. Get a text telling me it’ll be delivered within a certain timeframe. Then got a text telling me it had be delivered and signed for by me. Nope. Spoke to the Livechat ‘person’, they organised a call from the depot. Depot said they’d get the driver to rectify the mistake, phone me, and re-deliver. That never happened. Honestly impossible to get any kind of decent service from these people. Shockingly inept.”

Helpful Report

Posted 4 years ago

“I was waiting on package for Wednesday morning they emailed me a time of when it would arrive .d package never came .it also said that the package was delivered and received by me even though I was at work so cudnt of received it ,god knows were my package is .absolute disgrace of a company never again .”

Helpful Report

Posted 4 years ago

“You informed me by email that a delivery would be made to my home and later notified me that delivery had been made Don’t know where the parcel is now as it was delivered to Bristol and I live in Hertfordshire. Absolutely useless courier”

Helpful Report

Posted 4 years ago

“The drivers attitude is disgraceful (DEAN , South Tyneside ) last parcel was a set of glasses , he made me sign for them before he handed me the parcel , once I took hold of the parcel I could tell the items were broken by the obvious rattling noise , I said I'm not accepting this , he laughed and said you signed for it now , nothing you can do ! This time it was a large glass fish tank , I said let me check it before I sign , he laughed and pressed accepted on his hand held device before I could open the parcel then climbed into the van and drove away laughing , horrible disgusting company and disgusting drivers”

Helpful Report

Posted 4 years ago

“Worst company in the world. Disgusting company. I hope they fold. Driver went to my family's home, my daughter in law asked him to leave it outside as she's sterilising all mail and deliveries. He got irate, started effing and blinding, then SPAT AT THE WINDOWS. Then he forced open the gate the wrong way and broke it. DPD don't give a damn. The Police are dealing with this. The same delivery man -THE SAME ONE - IS TO RE ATTEND TO RE-DELIVER THE PARCEL. No employer I have ever known would do this. The worst company in the world. Don't give a damn about anything.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Extremely awful delivery! Yes Safdar, I'm talking to you! Knock at the door next time! This is the second time I am home and the delivery guy delivers my package somewhere else!!!! What is wrong with them? Can't they just knock at the door? I was literally looking at my phone saying he's 15 min away, then at stop 10 and I was 12 and I was waiting AT THE DOOR!!!!!! And he still misses me??? How on earth is that possible?”

Helpful Report

Posted 4 years ago

“It's a terrible service. Drivers drive straight by. Never bother to stop to look for my house which is clearly named and on the roadside! I wanted outside today to flag the driver down as past experience tells me the service is shockingly bad. As usual, the driver went straight past me. Drivers consistently drive straight past, then take a photo of a random drive to evidence they have been to my house! When I knew it was dpd delivering my parcel I was very disappointed and knew there would be a problem.”

Helpful Report

Posted 4 years ago

“The package and its contents with a device worth 1000 pounds were damaged. The courier left a valuable package requiring a signature upon delivery at the door and escaped. I will never use their services again. Never!!!!!”

Helpful Report

Posted 4 years ago

“I bought next day delivery service and it said clearly the delivery will be on the day I needed it to be delivered. I would not have bought it if on a screen it said a different date. Next day was Saturday, but nowhere when I was ordering it said deliveries are only Monday to Friday. It said within 1 working day and no where near this misleading message it said that they only work Monday to Friday. I used other delivery companies and I know they do work Saturdays, so it did not cross my mind that DPD stating they will deliver on date I require (I saw that date on a screen) actually mean only week days. It was very misleading! They sold service telling me I will have my parcel delivered on a day I needed, but I had to guess that if next day is Saturday that they mean Monday then! The customer service is awful and make it sound as if I am stupid and don’t read their long policies, they even send smiley pointing to me to places you have to dig into meaning “you don’t read“! Very insulting! When I try to say well could you not write next to within 1 working day “Monday to Friday only!” I get cut off from the chat. I requested refund and return for misleading but the customer service argued making me feel that it was me being stupid not them misleading selling the service for a day I needed. She (Gabriela) made me feel as if I am blind and did not see the date I needed on a screen. She did test order and tells me I did not see what I saw on a screen. Anyway I said forget about refund just return my parcel then. They say even that is not possible and they don’t guarantee it! The receiver must refuse to get delivery for them to return! It’s a joke! My dad has stage 4 cancer and had items in the parcel that needed to be further sent to my homeland, but now I missed the window to send a parcel and now my dad has to wait another month for his necessities. Anyway avoid this delivery company! They mislead to sell their service and then can’t even guarantee the return of the parcel when it is no more needed to be delivered past the required date! Disgusting service!”

Helpful Report

Posted 4 years ago

DPD is rated 1.2 based on 5,110 reviews