Easirent Reviews

Name: Easirent
Rating: 1.28

1.3 Rating 1,100 Reviews

7 %

of reviewers recommend Easirent

Company Reviews

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Metrics

1.3

Based on 1,100 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Easirent 1 star review on 6th January 2025

Anonymous

Anonymous // 01/01/2019

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“Not a car rental company, simply a gang of bare faced crooks. We had a luck escape. Having waited in line for 45 minutes in their super tacky Gatwick office, we had already seen and heard their well oiled crooked scam machine if full torrid swing. During our wait 3 cars were returned and guess what.... the staff found damage on every one. Yes, every single one! And whilst we waited we watched as their was an issue with every single person renting. Every customer had already paid online for the gold plated all inclusive car insurance, but in every case their was a problem with it that could only be rectified with an additional charge. With customers over a barrel, they invariable conceded and made the additional payment, only for new fees and charges to be piled on top. It was shocking, disgusting and utterly crooked. One customer who had just picked up their car and moved it all of five feet had two staff members shouting that they had hit and damaged a car. They hadn’t. But now the whole crooked machine went into top gear gathering “witness” statements from their crooked staff. In the end when it came out turn we gave up our details and surprise surprise we were hit with a stick off additional costs. We walked away and considered it a lucky escape. If you hire from these crooks you will lose a lot of money. Stay well clear.... and shame on them. Trading standards need to shut these scumbags down.”

Helpful Report

Posted 6 years ago

“This has to be the worst experience ever. I booked the car on the telephone. I went via Uber to pick up the car with my two children. There was a very longline, no AC, no fans. I waited in line with the kids and baggage for about 40 minutes, all of us sweating. There was just 2 agents assisting! When it was finally my turn, I gave all the relevant documents only to be told by the agent that he would be back in a few minutes and vanished. When he came back I asked if my car was ready and which one we would be getting. To my surprise I am told that I had to go downstairs and check as the car I requested may NOT be available and they would give be a downsize car!! WHAT NONSENSE… I booked and paid for a specific car on the telephone and now this? So i go down 3 flights of stairs only to be told there is NO car available. The girl downstairs was rude, unhelpful, uncooperative and arrogant. I don’t care how busy you are, how bad your day is going, IS THAT MY FAULT? Does that give her the right to be rude. She said nothings available and she won’t have anything until later on, no time mentioned, no apology. She mentioned that the website was down so how did I manage to get a car, basically she implied I was lying. I told her I booked the car with Jay on the telephone. I go back upstairs, wait as I want a refund. I telephoned customer service and was just told “SORRY" I had to book an uber and wasted over 2 hours!!! What kind of company do you run? Why do you book cars when you have none? Why are you wasting people’s time? Why do you ask for a deposit of over GBP1000.00? Who is going to pay for the lost time, my ubers? This is pathetic and all get is a SORRY???? I will be doing a review of how unorganized, unprofessional this company is”

Helpful Report

Posted 6 years ago

“FRAUD FRAUD STDY AWAY!!!! I hired from them 2 cars in the last 3 Weeks, on the first rental they made me rebook car last minute or pay £70 for Insurance which is 400 %higher than the car hire price, and all that because I arrived 30 minutes before pickup.... On my second rental I had a flat tire, they towed my car away and I never got the car back but they charged me for the full amount of the rental and for the damage I’m now taking legal action against them”

Helpful Report

Posted 6 years ago

“Absolutely Shocking Scammers Hard selling of insurance 2 hours to collect Vehicle 90 minutes to take back Vehicle not ready £1250 Deposit still not refunded 35 after drop off with car in perfect condition. No reply to complaint emails I am escalating this scamming thieving company to the UK consumer watchdog . Avoid like the PLAGUE”

Helpful Report

Posted 6 years ago

“Booked a car with Easirent.com as required a car to go away to work for the week and I don’t have a credit card so I searched for car hire with debit card I read through their t&c’s and it said that to make a booking with out a credit card would need to either pay 500 deposit or take out additional insurance for 0 excess so I took this out thinking it was a good deal so I paid £93 for 7 days car hire plus £160 for zero excess insurance total £253 . Arrived to collect the car was a bit late as the address in Manchester is very difficult to find as no signage you have to go into a building and then they are tucked away in a cupboard. They said I had to pass credit check and verification of address they were unable to match my address and didn’t pass credit check when I asked for the details of credit check they refused to give them so breaking the law there. Also when I asked about all the money I paid the manager of the branch (who was dressed in jogging bottoms and jumper) said it would take 1-2 days and I might lose about £30 for 3 days hire. So 3 days later phoned the head office who said that this info was incorrect and I would only get £134 back but she didn’t know when also wouldn’t provide credit check info and when I asked for her name she said this is head office Liverpool I said what’s is your name and she terminated the call mid sentence - disgusting service they stole £140 off of me and I received nothing in return. PLEASE DO NOT EVER USE THIS COMPANY THEY ARE ROBBING INNOCENT PEOPLE OF MONEY also I can’t find a limited company number for them so question whether they are even a legitimate as they make out.”

Helpful Report

Posted 6 years ago

“Avoid at all costs , only interested in saling you there extra insurance ( which costs a lot) and If you don't take it you will have to listen to the threats about how much they are going to charge you for all the damage what going to happen to the car even know you haven't even left there yard or damaged anything!!! ,... The sales man will treat you like something he has stood on because he's not going to make any commission of you !! , Make sure you check the car and if it has been washed wait until it's dry before moving check for every scratch or mark make sure you mark it on paper work and take photos if it's raining I would just cut your losses and leave without the car , in short it's a complete nightmare company to rent from I rent every week for work and this was a once only time spend more money and you won't have all the rubbish to deal with !!!! .”

Helpful Report

Posted 6 years ago

“I had a meeting in BRIGHOUSE at 09:30 and had the car booked for 8am. I turned up at 8:10 and the car was not ready until 8:45 and when it was finally ready I was handed the keys with only 1/8 of a tanks in it so I had to stop and fuel up on the way making me even later. This was made harder to swallow after being hit with a £95 charge to my credit card for fuel bond. I put £25 into the tank and returned it with over 1/4 of a tank in it but no compensation for the additional payment made for the fuel. The car was filthy when I collected it to and had to stop and clean the inside of the windscreen so I could see to drive safely. I would not use this company again for hire of any vehicle. It was not cheap either as I had taken an executive car to cover it.”

Helpful Report

Posted 6 years ago

“WARNING ⚠️ ⚠️⚠️⚠️⚠️ DO NOT USE THIS COMPANY! Visited the Edinburgh Airport depot in May 2018. Total shambles from the start. Had to wait 1 hour for the shuttle bus. The agent, Craig, then gave me false information about my insurance cover. I was forced to pay £147 extra (which I later found out I didn’t need). There was no windscreen washer in the vehicle. I bought some fluid myself at a garage nearby...... only to find the washer unit was broken and it poured straight through on to the pavement. Graeme, the branch manager, was rude and totally unprofessional. I escalated a complaint and after 12 days, the Regional manager, Kevin, closed the case. Totally disgusted and I’m taking matters further with my Credit Card company and solicitor!”

Helpful Report

Posted 6 years ago

“I paid for my rental well in advance and expected to pick up the car I had paid for. Unfortunately my flight was delayed so I phoned the Manchester Airport branch as soon as I knew about the delay to let them know I was late. They said they would put a note on the file - they didn't. My lateness was compounded by me waiting in the wrong place for the shuttle - I had phoned them twice to check I was in the right place and was told twice I was. I phoned again to be told I was in the wrong place! When I arrived eventually to get the car there was a huge queue. When I finally got to the front I received a curt 'you should have been here at 1030'. I explained about my phone call but was told they didn't have the car I had paid for and I would have to pay an additional £54. Surely an airport branch should expect delays? She also tried to tell me my excess insurance probably wasn't good enough and wanted me to pay more. I certainly wasn't giving them any more money. It took another half hour for the car to appear. When I took it back I was told there were marks on it and I had to point out that everything was covered on the initial review. Obviously they were after yet more money. I complained via the website and received a totally inadequate reply from the 'manager' with a 'case closed' message at the end. So I emailed customer services who didn't bother to reply. These people are a bunch of sharks who try every trick in the book and should be avoided at all costs. Cheap for very good reasons.”

Helpful Report

Posted 6 years ago

“As a 51 year old professional person living in Ireland but regularly travelling to the UK, I have hired cars on numerous occasions. On 16/6/2018 I had to go to the UK due to a family illness. So at short notice I booked a car with Easirent from Liverpool Airport. I booked the car from 4pm and was told on the voucher to call a local Liverpool phone number on arrival. We arrived at 4.40 as the flight was slightly delayed. After collecting our bags I rang the number provided as they were to “meet and greet” at the airport. Not knowing where the company was based, I tried ringing them. It took approximately 50 minutes to get through to them (at one stage the call was answered by An operative from Easirent but she said she was in the Liver buildings and would put me through but again the call rang out). Eventually, my phone call was answered and I was given 2 options, a) they would pick me up for £3 or b) I could walk for 5 minutes to the office. To be fair, it was only 5 minutes (once we knew where it was). On arriving at the desk and waiting for another 20 minutes behind another customer (whilst the phone was continually ringing but not being answered), I was asked why I had only got there at 6pm. I explained that we couldn’t get through on the phone and didn’t know where they were based, only to be told that because we were so late, the “system” had taken the car and we had to take the higher model due to company policy. I have encountered this before with reputable hire companies and they give you the higher model free of charge. Not Easirent. For a hire that originally was costing €82 for 3 days. The higher model would that be an additional £90 ( originally I was asked for £180 extra). I asked for a lower model and was refused. I was told there was nothing else they could do “due to company policy”. Whilst waiting another customer called to say their flight would be delayed only to be given the exact same story that I had been given i.e. their “systems” had given the car away. This is a tiny office with hardly any cars so what they were saying was complete bullshit. I am not one to write reviews (and have never written one before) however, for anyone ever thinking of using Easirent - don’t. They are a completely Mickey Mouse company so pay a bit more and go with the reputable companies. I think I am fairly street smart but this feels like a complete scam and on speaking to a person in the “real” car hire companies (where we rebooked) was told this is a regular occurrence with Easirent”

Helpful Report

Posted 6 years ago

“The moment I walked into the door at Belfast I knew this was a terrible company. I booked through expedia and the rent was a good price ay £95 for 5 days. The booking in assistant tried to HARD SELL extra cover which I declined - he was not happy (they get 10% commission). They took £1250 deposit from my card and kept telling me that I would lose it all if there was a stone chip on return of the car. I knew from the booking-in experience that they would try and con something from my on return of the car, so of course I drive very carefully. When I returned they went to look at the car and said they could smell smoke and that they would take £250 from my £1250 deposit. I argued the fact, as it was pure lies, however I knew that trying to contest there and then was hopeless. It was so annoying I felt like physically wrecking their whole office. Today I raise a complaint on their system, however expect nothing but denial from their side therefore I will raise a small claims court case against them in 16 days time. 90% plus of their customers give them 1 star - this is not a car rental company this is a very evil band of opportunist crooks as quite clear. I will feed back on here the outcome of the small claims court case.”

Helpful Report

Posted 6 years ago

“Shocking to know that a company like this is allowed to operate in the UK. I have never felt so ripped off by any company in over 20 years. Their tactics are underhand and well practiced and I do not know how the staff who practice what they are shown can sleep at night. Totally wicked.”

Helpful Report

Posted 6 years ago

“We rented a car from Birmingham airport Easirent .... what a big mistake- Found it difficult to find area to be collected, after 4 phone calls and a long wait we were taken to a warehouse and scruffy yard. Overpowering and incompetent man called Moh was immediately asking for a good review and then we could have a whole 5 pounds off our next hire. We did examine the car and checked the paintwork. The car was clean and already running for us, so we drove away reasonably content. Half an hour down motorway we get a phone call saying they still had our ‘key’ so we had to turn around and drive back - After 2 days we returned the car and we were horrified at the attitude of the staff - They claimed we had done 3 different bits of damage, we did stand our ground and eventually 2 of the ‘ damages’ rubbed off. The third was an incredibly small dent which we had trouble seeing, even our phones cannot pick it up. After an hour of negotiations the price dropped from 220 to 170 pounds - a real scam and extremely nasty. They know the customers time will run out as they need a lift to the airport to catch their flight. Be very careful, or better still hire from another company..”

Helpful Report

Posted 6 years ago

“EASI THIEVES AVOID AT ALL COST”

Helpful Report

Posted 6 years ago

“cheating, forced sales, ignorant .. cannot find equivalent expression for their service through reantalcars.com , hired 1day car from easirent for £16++ , from Manchester airport (return same place) -31-05-18 at the sale counter, easirent sale person asked to provide details(as usual as at other renters) and asked me any additional cover I want - simply said no I don’t need it. Then sale person clicked all pages to end acknowledge page on electronic sign pad - saying for fuel need to enter pin on card machine now . while doing card machine and asking if this payment for fuel deposit and will it get back if return same fuel level as collection, the sale person didn’t answer (but pin was entered already) - and sale person went inside saying he will get key for me As I didn’t know what is I paid for I questioned same to another sale person she said there is two options of fuel : deposit(£95) or full tank(at local garage price) and she checked for me that I paid more than £96.16 and paid for full tank It juz 1day hire for return :Manchester airport and Liverpool,juz to drop all my things at a safe place. So requested cancel the payment of £96.16 and to change to deposit(£95)option to get deposit bk if return same level fuel. Sale person picked a call briefly and saying it’s now sorted and I can go for collection - as I feel strange , I asked receipt of what I paid nowand the paperwork for T&C , but sale person said I will not get issued any reciepts(inc T&C) for what I just paid but jus a yellow copy where it marked fuel level in it- as I can go and see their rental agreement on their website. I felt not right even I saw it’s written on their website says 95 or full tank - I won’t get any receipt or any paper for what I paid now - as I paid £96.16 (just once on card machine) not deposit(£95) - so I went back in from collection place to sale counter to write something on my yellow copy before I left- the first sale person acting too busy to deal with me and another sale team came to say that easirent will not write any thing on it or provide any receipt assuring only it’s fuel deposit will get back if return same level fuel as collection. But 4 days later my bank was debited twice by easirent: 96.16 £95 when I called and email easirent they asked me to go on their website to open a Dispute where the provided link has no option to open a case. So I wrote to Rentalcars.com- what they replied me was 1) £95 I got debited without Consent was for fuel deposit - which will be asked to refund back 2) £96.16 which I paid on card machine without issuing me a receipt or proof of what I paid at sale counter was - Pre Paid Tank of Fuel £34.30 Super Peice of Mind Cover £43.00 Personal Accident Insurance £12.00 Tax on the above £6.68 Total £96.16 and £34.30 will be asked to refund me - where I asked all of £96.16 to cancel at the sale counter- and easirent said it was cancelled and easirent didn’t provide any 1) payment recipes 2) cancellation receipt 3) proof of what service is sold - even requesting even today 09-06-18 , the £96.16 was debited full from me - even they have their car with full tank of fuel returned within 24 hrs. It’s such a bad experience, not just one sale person fault but it’s like setting up and cheating in group. I suspect rentalcars.com is part of that mafia like rental ppl xx”

Helpful Report

Posted 6 years ago

“To all victims of Easirent, If you believe you have been scammed by Easirent, please take a moment to read this post. I am currently engaged in a lawsuit with Easirent and need your help to bring these morally bankrupt conmen to justice. If you wish, I can also walk you through the steps required to recover the money Easirent scammed from you. I rented a car from Easirent’s Heathrow branch on the Early May bank holiday weekend this year, and fell victim to their, I believe, fraudulent business practices. They rented me a filthy car with minor scuffs and scratches all over – I was unhappy with the dirtiness but I accepted it since I thought “you get what you pay for”. What I didn’t expect was that they would try to fraudulently charge me for scuffs that I didn’t cause and that was already there when they rented me the car. When I returned the car, they pointed to scuffs on the wheel alloy and charged me £325 for the damage. I obviously told them that I did not cause those scuffs, but after a while they turned belligerent and verbally abusive. Not wanting to subject myself to their abuse, I left and tried to reason with them by email, and when that didn’t work I sued them. They have now admitted in court documents that they have previously charged another customer who rented the car before me for that same exact damage, and portray it as an honest mistake on their part. I am however, like most of you who have been there personally, convinced that it was a deliberate fraud, a systemic fleecing of all their customers. I am therefore seeking exemplary damages against them in court, and will need to prove that they were actually fraudulent. I have attached this document (https://drive.google.com/open?id=1iJ9mpin8hk_LIUL_C_HH3eZ4jBnsTdre) in my claim against them, which is but a mere sampling of the accusations of fraud against Easirent online, and I’m sure there are many more similar stories out there. If you have previously posted a review accusing Easirent of fraud, or if you have such an experience but have not posted it before, please could you copy your story into the attached template (https://drive.google.com/open?id=1Va6IvL84vlyZdQ9fzPN5qCZ3yjKp7ZK-S9Ob_FBVsHI), sign it, and email it to me so that I may submit it to the court as witness testimony. I am trying to collect as many of these as possible, so that I may prove a pattern of fraud before the courts. My email is BenSuesEasirent@gmail.com If you have been fleeced by Easirent within the last 6 years, please feel free to contact me as well. I can walk you through the online claims portal with the English courts, so that you can at least recover your couple hundred pounds from Easirent. You only need maybe half an hour, and this works even if you are overseas. Please also feel free to email me if you have any questions.”

Helpful Report

Posted 6 years ago

“Booked online and the price was increased a few hours later . Cancelled booking. AVOID”

Helpful Report

Posted 6 years ago

“AVOID. Picked car up at Luton airport offsite office. They take £1250 deposit. I failed to spot scuff marks on an alloy wheel at this time. When I dropped the car back the staff member checked the car and went directly to the front nearside wheel and recorded the marks. I think he knew they were there! I had to sign again acknowledging the marks which I told him I had not caused. If I had not signed then bye bye full deposit. A week later there is £325 charge on my credit card. No notification of the charge was received. The standard response is - you signed the documents. This is no doubt well rehearsed and repeated. Reported to trading standards and hoping this review and hundreds more like it will get this outfit shut down. SCAMMERS”

Helpful Report

Posted 6 years ago

“AVOID AT ALLL COSTS - SCAMMERS!”

Helpful Report

Posted 6 years ago

“This is a scam company that lures customers in with low rates and camouflages unfavourable contractual policies with small print. When I arrived at the very inconveniently located Gatwick office I was pressured to change to a more expensive rate to avoid a credit card block of more that £1000. When I said that was ok, the agent added that a refund would be made ‘after 8 days’ to my card. This is a very odd policy. Most reputable care rental companies refund any deposit immediately after return of the car. When I informed the agent that I would contest the charge with American Express if I felt the refund took too long, he refused to give me a car. The three customers in front of me also received the same sort of treatment. It is clear that the staff of this disreputable company have been instructed not to rent cars for the advertised low rates. Simply put, this is a dishonest company. AVOID!”

Helpful Report

Posted 6 years ago

Easirent is rated 1.3 based on 1,100 reviews