Easyjet Reviews

Name: Easyjet
Rating: 1.85

1.9 Rating 381 Reviews

21 %

of reviewers recommend Easyjet

Company Reviews

Questions

Metrics

1.9

Based on 381 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Write Your review

Tell us how Easyjet made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Easyjet 1 star review on 18th March 2025

Lilian

Easyjet 1 star review on 29th October 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Es wurde mir einen bereits gebuchten Flug, annulliert, wurde einfach eine andere Destination eingetragen als alternative. Und eine andere Zeit. Beim Kundenservice geschrieben, keine Möglichkeit dies zu ändern, kostenlos! keine retour Flüge für meine destination in den Nächten 6 Wochen möglich. Bei frage auch Geld zurück, nicht möglich, Geld geht verloren. Eine richtige schweinerei! Abzocke!!! Ich fliegende wieder mit dieser S… Fluggesellschaft 🤮 Tip: Fliegt mit der Swiss auch wenn es etwas teurer ist, funktioniert einfach alles bei denen, leider keinen Flug mehr gefunden bei Swiss, sonst wäre ich selbstverständlich mit ihnen geflogen.”

Helpful Report

Posted 6 months ago

“Terrible service and customer service. I had been planning a holiday to Spain with my family all year, and yesterday, October 6th, I arrived at Edinburgh airport and got to the boarding gate, but they stopped me from boarding because my 1-year-old son's passport would expire next month. Baby passports are only valid for 1 year (but he was still valid) and it would only be a 4-day trip. The attendants were very rude and said that it was my problem and we couldn't board. It's incredible that when I checked in online and entered my son's passport details, why wasn't I notified? These are ways to steal money and ruin your joy. My wife suffers from depression and started crying at the airport, I had to take her to the hospital. Thank you EasyJet. I tried to call to try to reschedule another day or get them to give me a voucher for a future trip, but they were not very rude on the phone. One attendant said that they could change the tickets for an extra 49 GPB per passenger, and that was a lie. Another told me to contact DOHOP where I bought the tickets and that they would help me, another lie. In the end, I lost my flights, I lost my holiday, I lost almost 900.00 Pounds and my wife was depressed and deeply sad at home.”

Helpful Report

Posted 6 months ago

“So incredibly disappointed in my first (and now only & last) experience with Easy Jet!! Almost $700 CDN to fly from London UK to Edinburgh, Scotland for a 'bucket list' sameday trip and because we missed the boarding time by 6 MINUTES, I'm out the $700 CDN!!! 6 MINUTES!!!! I accept a portion of the responsibility, BUT the inflexibility of Easy Jet in trying to help out is unconscionable!!! Date of experience: 06 October 2024”

Helpful Report

Posted 6 months ago

“The flight was okay. I was carrying my late husband’s ashes to scatter in the S of France. I had checked online the protocol for doing this. It was unnecessary to contact EasyJet, but the correct paperwork was necessary. As I moved along in the queue towards security check, I asked a member of staff if I should proceed as normal, or did I need a different desk as I was carrying ashes. She asked me if I had notified EasyJet. I said this was not required. She disagreed, and wanted another member of staff to confirm this. This member of staff agreed with me, but the first one said that EasyJet needed to be informed, as I’d be ‘ taking another person on board ‘!? She tried to make a call, but when there was no reply, she said to carry on and see what they said at security. There was absolutely no problem. EasyJet need to ensure that there staff know the correct procedures for these circumstances.”

Helpful Report

Posted 6 months ago

“I had an incredibly disappointing experience with EasyJet at Luton Airport. The gate was supposed to close 30 minutes before the flight at 8:15 AM, and we arrived right on time, but the staff refused to let us board. The flight wasn't scheduled to depart until 8:55 AM, so it was baffling and frustrating that we were denied boarding. The lack of communication and unhelpfulness from the staff only made matters worse. It’s frustrating to see such poor customer service and inflexibility from an airline. Overall, it was a terrible experience, and I’m deeply dissatisfied with how this was handled.”

Helpful Report

Posted 6 months ago

“bad service, bad experience, no way to contact airline except to make a reservation! How this started: On checking in at Naples airport I had my cane that I was walking with, a smaller rolling carryon piece of luggage, and my larger purple piece of luggage that i needed to check. The person at the entrance to the checked bag area pointed my sister and myself to the baggage tag kiosks. I went over to one of these, as did my sister, scanned my boarding pass which indicated I was traveling to Athens. My sister did the same at her kiosk. My tag printed out for me with a luggage destination of CAG. I knew the destination code or Athens was ATH but thought Athens may have had a special airport or luggage post for this regional carrier. I put the tag on my luggage and took it over to the girl accepting the bags at the luggage check area, and double checked with her that my bag was going to Athens. She said “yes, yes” hardly looking at me or my luggage. I put the bag on the conveyor belt, as she indicated I should, and it traveled up the ramp. (It was later confirmed the kiosk I was using was broken, but not marked as such…) My sister then did the same, only I noticed her luggage destination had a different code, ATH. I immediately checked with the supervisor and they said my CAG destination was for an airport in Cagliari, Sardinia. I asked if I could get it back quickly so that I could fix the problem. I was told NO it was already on its way up the conveyer belt, yet still inside the departure area though!!!! It was flying out in two hours to CAG. So Easy-jet knew from the start there was a problem, but they had no interest in fixing it. Nor did they give me a luggage tag receipt for my boarding pass! I watched my luggage via the ‘find my’ ap on my iPhone head off to Sardinia. I was told to report the problem when I got to Athens! There was no EasyJet office or counter in Athens, when I did find a lost luggage desk I was given a piece of paper with faded copier ink that gave me no phone number or legible computer link to contact! When I got to my cruise ship, they were very helpful, but also unable to contact EasyJet. I had one airtag inside my suitcase and one on the outside with my regular luggage tag that included my name and phone number. So I followed my suitcase to CAG, and from there, part of it went on to London, and part remained in CAG at Via Giuseppe Mazzini 26, 80029, Sant’Antimo NA, Italy. For two weeks of my visit to Athens and the Greek islands I was without my luggage, shopping in every port of call to replace outfits to wear. Finally, Mike, from lost luggage in London was very helpful in locating my luggage. He called me and forwarded it on to my home back in the US. However whenever myself, or the cruise director tried to call Naples or corporate EasyJet, the people were rude and not at all willing to help look for my luggage, the people in Athens were polite but insisted EasyJet had no offices in Athens! I have still not been able to discuss my luggage problems with EasyJet or retrieve the pieces left in Italy, where they had obviously open my suitcase! This is an airline I will never take again.”

Helpful Report

Posted 6 months ago

“We were caught up in the recent mayhem at Gatwick Airport on Sunday 8th May and EasyJet cancelled our flight from Naples as we were about to board, other flights from different airlines did make it back but not this one. We speak Italian but it didnt help us much as there were no staff available to help the hundreds of stranded passengers. We managed to get a hotel which was provided for one night but had to fork out for taxis meals and other expenses quite a number of people were booked onto direct flights to Gatwick the following day but we were not so lucky and the airline booked us on to flights to Barcelona the following evening and then a second flight to Gatwick. We had to check in online for both new flights but there was no indication that our luggage was included so we booked it on ourselves and had to pay up front although it transpired we probably did not need to do this but EasyJet have refused to refund us for the extra 4 bags we didnt need to book. No taxis the next day from the hotel as there was a transport strike but eventually made it to Naples Airport but the flight from Barcelona to Gatwick left way behind schedule and when we arrived in Gatwick it was too late to get trains home to Hampshire and we were told we could not claim for a hotel. So stranded once again. Appalling customer service and a don't care attitude. Never again.”

Helpful Report

Posted 7 months ago

“I fly regularly from Bristol to Prague and I don't think the flight has ever left on time. This time the flight was delayed by an hour and a half, which meant we missed our ongoing train to another town. We had two hours leeway to catch the train, but because of the delay we missed it and had to look for a hotel room in Prague at midnight and it cost us a lot of money. If I had a choice, I would never fly with easyjet, but my sister lives outside of Prague and I visit her regularly.”

Helpful Report

Posted 7 months ago

“I had a terrible experience with EasyJet. Due to a technical issue, I couldn’t check in online for my flight from Milan to Ibiza, which led to a lot of unnecessary stress. At the gate, I was forced to pay for a large cabin bag that I had already paid for online, despite showing the proof. After numerous emails, EasyJet refused to refund the 58 Euros, despite clear evidence of their mistake. Their customer service is more interested in dodging responsibility than resolving issues. I will never fly with them again, and I advise others to avoid EasyJet at all costs.”

Helpful Report

Posted 8 months ago

“Book at your peril unless you want your life ruined. They cancel at the last minute with no alternatives , leave you stranded and then use every excuse not to pay compensation and expenses”

Helpful Report

Posted 8 months ago

“Charged us for 4 hold bags. Then charged us again when we got to the gate. Terrible business practices. Would never recommend!”

Helpful Report

Posted 8 months ago

“Usual mess.. Leave us waiting 3 hrs, drag us to gate to sit in uncomfortable chairs, then cancel 1 min before take off due.. Then don't provide any advice or assistance 'Look at your app'. App crashed.. It's midnight.. They treat u like an inconvenience.. Horrible airline”

Helpful Report

Posted 8 months ago

“Easy Jet are always delayed or cancelled. They have terrible customer service, no support, and dishonest. Avoid flying with them.”

Helpful Report

Posted 8 months ago

“Our flights were cancelled the day before, still no reimbursement or compensation of any sort . I had to book at the last minute with another airline at an exorbitant cost because I had to get to my destination the next day . My worst experience ever with an airline”

Helpful Report

Posted 9 months ago

“esyjet is the worst airline I have ever traveled with, the plane is always late, for example today it was 1 hour late, on top of that because my suitcase was about 10cm taller than the measurements they designate, I had to pay 48 £, shameless, disgusting.”

Helpful Report

Posted 9 months ago

“June 2024 We were subject to the problems with the power cut at Manchester Airport. Obviously not Easy Jets fault however there was zero communication from Easy Jet. We were simply told to collect our bags and get out of the airport.. I had to get back to the UK to photograph a wedding so proceeded to book a flight later that day via another carrier to London and then hire a car to Manchester to collect my car. This was done safe in the knowledge that I'd taken out easy jets travel insurance so I could at least expect to be insured against the massive cost of getting home. Big mistake.. Their insurance is nothing more than a sham. PLEASE LOOK TO INSURE ELSEWHERE.”

Helpful Report

Posted 9 months ago

“My mother passed away whilst in Spain (04/07/2024). Two days later (06/07/2024) my father returned home to England, alone, and without cancelling her ticket. He went to board the plane with his hand luggage plus my mothers handbag with her remaining personal items in it. He was asked if he was travelling alone to which he replied, yes, my wife died two days age. They then charged him just over £40 to bring my mothers hand luggage home as it was considered additional...!!! OUTRAGEOUS!”

Helpful Report

Posted 9 months ago

“Cancelled flight at the last minute. Couldn’t rebook onto another flight. Customer service team was rude and not helpful. So very disappointed. I regret using EasyJet. Flight EJU7839”

Helpful Report

Posted 9 months ago

“I hired a car through easyJet to pick up at Malaga Airport. I paid in advance for two weeks car rental and fully comprehensive insurance. I presented myself alone as a 63 year old woman and was refused the car rental because they my credit card had my first initial and my surname on the car and not my full name. The same credit card that was accepted by easyJet and and El Paso. I had been driven out of the airport to a remote location on the motorway and found myself alone, at 11pm in a strange city with nowhere to stay as I couldn't get to my destination at this time. I walked along the motorway to a few hotels carting my luggage but they were all full. I eventually made it back to the airport after midnight with no car, no accommodation and no tourist information opened. I had to get a taxi into Malaga city centre where I walked around in distress looking for accommodation. Completely unacceptable. The Delpaso service desk wanted me to pay another 357 pounds on top of the 400 car hire fee because they said buried in their terms and conditions, there is a clause saying that credit cards must have two names in full. A complete rip off by easyJet and Delpaso cars. Midnight, alone and unable to travel to my destination. Never hire a car with easyJet or Delpaso. There is always a reason to overcharge.”

Helpful Report

Posted 9 months ago

“EASYJET is by far the worst airline I’ve ever traveled with. To date, I have taken 3 EASYJET flights, 2 of which were severely delayed and 1 delayed several times only to be canceled at the time of boarding. Things happen of course but it’s how an airline handles situations when they arise. When our flight was canceled no one at the airport was able to offer any assistance, instead, they direct you to their subpar app. They tell you they have no flights available for days when you can clearly see that flights are available when looking. Yes, they are a cheaper option when booking but are they really by the time you pay for your seat and all your bags? No they aren’t. It seems EASYJET’s mission is to exploit budget travelers with little or no help when issues arise. It’s so bad with EasyJet that when we got to the airport hotel and explained we needed a room because of a cancelled flight, the person checking in said, “let me guess, EasyJet.” Just further clarifying that this is just their MO. Save yourself the frustration and pay the extra couple bucks to book a reputable airline.”

Helpful Report

Posted 9 months ago

Easyjet is rated 1.9 based on 381 reviews