"[If you don\u2019t have time to read my full review then make sure you read this small section and NEVER use easyJet!\r\n\r\neasyJet left us stranded abroad TWICE with no money, food, clothing, hotel or way home. They turned off all methods of communication, didn\u2019t answer phone lines and put the phone down on customers. They expected us to wait days or weeks in a foreign country with no amenities. They have no staff in the airports and will tell you to pay for your own expenses and claim back, which they will then deny. They have cost us thousands and haven\u2019t been in touch with us at all. They\u2019ve even blocked our social media comments. \r\n\r\nPotential customers take this review as a warning to make sure you never use easyJet and always travel with a credit card and extra medication and clothing.]\r\n\r\nFULL REVIEW: \r\nWe were supposed to return to the U.K. on the 23rd from Croatia, and so we headed to the airport for our flight from Split to Manchester. We sat for hours in the airport, and noted delay after delay. During the delays, we received no updates from staff, only learning of delays from the easyJet app by checking manually and we were given no food or water. It\u2019s suggested that you should receive vouchers for the delay, but we never did and it would have gotten you a quarter of a bag of the cheapest chocolate from there anyway. Duty free was incredibly expensive and limited, as were the facilities. We sat there for hours and after lots of delays with no communication, easyJet cancelled the flight without notifying us and left everyone stranded in the airport with no help or guidance. The flight appeared as cancelled 40 minutes before the staff decided to make a tannoy announcement. \r\n\r\nYou were left to rebook the flights through the EJ app; there were none for days and they booked up quickly so our group had to split and take whatever was available, paying for the hotel and other costs out of our pocket. The next direct flights weren\u2019t for days, and the other flights were all connecting ones to various places across Europe (Amsterdam, Milan, Rome) etc and not only were they with huge layovers, there were not enough seats on any of them, and also experienced the problem of being during the following days. Our smaller group had taken the Croatia to Milan connecting flight option, as we had group members with limited medication and health issues which we decided were the most important people to get to the U.K. earlier. We were unhappy with all the travelling time but it was the fastest option back into the U.K and we would have been trapped abroad for weeks otherwise, rather than days, so we were left with little choice. As there was no contact from easyJet and the staff were unhelpful, we also had to find a hotel at 11:30pm at night and then also find a way to get to it. Due to the timings, we had no food or water, and no breakfast but due to the dwindling amount of supplies and money we had on us, we had to keep our morning flight to Milan without being able to access any clean clothing or supplies. We did contact our travel insurance but as it was nearly midnight they were closed, and the next day they were completely unhelpful too as they state it is an issue for easyJet to resolve first, so they cannot and would not help. \r\n\r\nWe went through the airport as normal the next day, and boarded our flight. We were told our flight was full, and therefore only 4 of us out of our group of 8 managed to make it on this flight. However, once we were seated, we noted loads of empty seats, more than enough to cover the 4 members of the party we left behind. The 4 we left behind had to fly to Amsterdam later in the day instead, so at this point we expected our first group to arrive home a day late, and the second group a day and a half late. \r\n\r\nWe landed in Milan to find our connecting flight was cancelled, but we hadn\u2019t been notified of this (easyJet would have been aware before we boarded this flight). We soon realised that this situation was now even worse. This time the app didn\u2019t work at all and it instructed us to go to the easyJet desk. Despite there being an easyJet desk and employees in uniform, employees were insistent they didn\u2019t work for easyJet and couldn\u2019t help us. Not only were the employees incredibly rude, they claimed there was nowhere they could provide phone numbers or contact details for. Staff members (perhaps from the airport but wearing easyJet uniform) were swearing at customers, ignoring them and walking off from them and I was astounded at their behaviour. \r\n\r\nMost of the phone lines available online were inactive, lines that did work were picked up by easyJet staff that told us they couldn\u2019t do anything for us, wouldn\u2019t arrange a hotel or any transport \/ support\/ transfers and all they could do was book us a flight in 4 days time (leaving us in the airport with nothing). They told us to pay for more flights, hotels, and food ourselves and claim back, however we noted on social media in their comments that they didn\u2019t honour costs that their other customers incurred. When we pointed out there were many people here that stated they couldn\u2019t afford to buy more flights (\u00a31000+ per person, which weren\u2019t available for days) the call centre staff member refused to escalate and put the phone down on us and the line stopped working. \r\n\r\nWe had to book with another airline, organise flights from another airport in Italy and come to London instead just to try and get back into the U.K. easyJet still haven\u2019t contacted us or offered any support- costs are running into the thousands. I had no choice to wait any longer, given that I had limited funds, no clothing, no clean belongings, no medication, health issues and I had already missed a day of work. \r\n\r\nWe\u2019ve exhausted all methods of contact with easyJet: the app has broken, chats \/ emails unanswered, staff on help desks claim they don\u2019t work for EJ and don\u2019t have any way to contact anyone, phone lines cut off, social media blocked \/ ignored. We discovered the claims forms, requesting contact and expense forms also don\u2019t work. The call centre employee we did get through to cut us off mid conversation and hasn\u2019t contacted us back, despite knowing we were trapped in Milan for at least three days with nothing (at the fault of easyJet). \r\n\r\nI have further issues which I haven\u2019t mentioned as this review is already so long, but I\u2019ve written it in the hopes to warn other potential customers off and ensure that each passenger remains safe and well whilst travelling. This airline didn\u2019t keep up their promises and not only did their service fall short, they were neglectful and dangerous."
