“TO FOLLOW UP ON MY DEALING WITH EE AND TAKING THEM TO THE ONBUDSMAN
SERVICE ,EE HAVE ADMITTED IN WRITING THAT THEY MADE 3 MAJOR ERRORS IN
SECURITY WHICH HAS COST ME THOUSANDS. THEY LET A SCAMMERS GET
THROUGH SECURITY BY ASKING WHAT KIND OF PHONE I HAD AND WAS VERY
HAPPY WITH THE ANSWER “IPHONE” AND THEN DIDN’T SEND ME A SECURITY PIN
BEFORE PORTING MY NUMBER !!!.. AND BECAUSE I WAS IN A CONTRACT THEY
DECIDED TO LET THE SCAMMER OFF WITH THE PAYMENT TO END THE CONTRACT
EARLY!!.. WHAT ARE THE CHANCES A MASSIVE COMPANY LIKE EE WOULD FORGET
TO SEND A SECURITY PIN AND TO FORGET THAT IF YOU MOVE NETWORKS MID
CONTRACT THEN YOU HAVE TO PAY!!!….. BUT THEY HAVE OFFERED ME £40 !.. DON’T
TAKES CHANCES WITH SECURITY AND CHANGE NETWORKS NOW!.. BECAUSE YES
MISTAKES HAPPEN BUT 3 BY 2 DIFFERENT PEOPLE IN A DAY AND THEN OFFERING
£40!!.. MAYBE IF I HAD LOST MY BUSINESS,HOME AND FAMILY THEY WOULD HAVE
OFFERED ME ANOTHER £10”
“Total joke off a company emails to mark the ceo and they pass it back to the idiot Natalie that I am complaining about in the first place to deal with . Apparently a customer executive 😂😂”
“Summary - Best coverage, best prices (for SiM only) but worst customer service. Spent 4 hours on phone simply trying to cancel within my 14 days cooling off period. Switched as was offered a good deal, but was charged different to what was agreed. Beware, they claim they record calls but “no notes on the system” when there is a dispute!”
“EE connected a creepy man into my phone line for 9 months (possibly longer, they don't have the decency to answer this question). I found out when his adult son phoned trying to scare me, demanding an altercation at my front door at midnight. EE blamed Open Reach for this. I declined their offer of £50 compensation for the violation of privacy, including medical consultations. EE falsely sell lines as private and secure. How sure are you this isn't happening to you right now! This nut job started telling my family he was my boyfriend and was taking messages for me. Don't stay with EE until you end up with a stalker!”
“I've have experience the worst customer service ever 😠😠😠😠😠Please do not go with this company and if u do please read the small print and confirm what is offer to u.
Made a complaint about the signal problem I was having for over 7 month they did not listen so I decided to leave. A customer service advisor called and offered me a deal 5g phone upgrade and said it would improve on the signal. But the way I was due an upgrade. I had to pay abit for the phone and also increase in monthly line rental I thought I'd go for it if it helpped with the signal. What the adviser offered did not happen. There was a problem with the delivery so I spoke to various advisers but did not get any where I spoke to a supervisor that promised to sort this out and would call back but did not. I have requested to speak to that same supervisor only because after being messed about he now hasn't followed what he said he would do. I have left messages and rang but the supervisor can not be bothered to call me back how disrespectful is that. I have logged dates, time and who I've spoken to. I will continue for another week and then take this matter forward. No only have it received the phone ee is trying to charge me this month's increased line rental and some other charges. I would be grateful for someone on a higher level that knows the meaning of respect and good customer service to look at this case and call me back.”
“Worst company I have ever dealt with! Their customer service is appuling. They have charged me for two line (£95+pm) due to a technical issue which they promise to fix but still haven't resolved. Stay away from this dreadful company. I have spent hours on the phone with them trying to sort out errors they have caused!”
“Hemel Hempstead EE branch run by a guy called Dylan are a waste of shop space
I asked for help with a faulty sim, Dylan said he would talk to us without sight of a passport or driving license to verify identity. Apparently nothing else would do !, strange how EE customer service on the phone can do it without those documents.
Total jobsworth, appalling advert for EE, rude and unhelpful, avoid this shop”
“7 months for fibre broadband to be installed. 3 appointments booked with no engineer turning up. Endless waiting on the phone. Promised call backs by a manager that don't happen. Even confirmed a date with me by text and e mail that was different to the one they gave the engineer.
The only company I know that makes brexit seem well organised.”
“Long list of issues. Poor phone signal. Long waits to speak to EE. Passed around with everyone telling a different story. Allowed my daughter to upgrade and add her boyfriend without my permission. She only wanted her own contract and that's how they did if you her! Trying sort that mess is a nightmare”
“EE have been allowing scam charges o my account for 2 years. They have known about the snack-games.con scam for 4 years but still allow them to bill money which Ee take and give to them!!
EE refuse to refund any money and state that my 14 year old daughter set up the contract and confirmed it.”
“Cutting a long story short EE cancelled my SIM in (human) error. This means my phone was a brick whilst one week into a two week holiday in Portugal.
So now they have an unhappy customer who can't use their service (and I have a large business to run).
The madness of their customer service is they are completely restricted on the resolutions they can provide including not being able to send SIMs anywhere but within the UK.
The only thing they could do was offer me a £70 credit which is more money than it would cost to send me a new SIM in Portugal.
So now they have an unhappy customer and they're out of pocket...
Complete madness.”
“I am moving to another company due to
The worst ever customer care , they mucked up all my settings on their instructions promised over and over
To give me a call back from a manager
And just let the phone ring for no
Length of time , no way to get
Help from them at alone whole day
Of wasted time , l am definitely switching to another net work”
“I took a contract of iphone with ee.I canceled it immediately, I had subscribed Apple ITunes which was to be cancelled when I cancelled the contruct immediately.
I just realised they prescribed automatic direct payment which I wasn't away.
How do I cancelled and get back my refunds?”
“This network is a shame. They are liars. The reason for I have joined this network was I can use the allowance of the plan on my watch as well. I was told it costs £7/month. But they have charged me £13.06 and they told they have to charge this amount every month because apparently they charge one month in advance or something like that. Liars!!! I have waste 40 minutes on phone for this!!!”
“Ghosted by EE. They told me they would ignore my requests for help. The one promise they kept.
Silleee Meee. I am with EEeee. Nearly out of contract. 17Mb is what you can expect. Run, run for the hills! Don't stop until you are out of earshot of their fake claims.”
