“I first joined EE with a Sim only plan and And loved there service Now I have the EE home broadband and Apple 4K TV I know People put bad reviews about every company but until you try it yourself you’re not gonna know I have only just joined EE home broadband and I have better Wi-Fi and better quality Internet I ever did then with Sky It all depends on what area you live in and what broadband quality and speeds you will get from that area I am quite close to the telephone exchange so I get pretty speeds I would recommend EE for the broadband Check on their website of what speeds you can get in your area I am definitely one happy customer I want to another with you once I have been with them for a good three or four month”
“I have had to give one star, I dident want to as the service in the Melton Mowbray branch was so shocking. I went in to find out why my phone is using a lot more data than usual, only to be patronised and belittled by the spotty little oik masquerading as a sales assistant. He was not helpful in the slightest, and I left the shop wanting to cancel my contract.”
“Shocking service, changed delivery date, cancelled insurance, argumentative staff in Derry, constantly cut off, no call backs, wasted 4hrs of my day with incompetent staff and service, this was all in one day”
“Since I joined EE I had problems phoning abroad. I am paying an additional £12.00 per month to enable me to phone family and friends abroad.
I either get a voice saying that 'this call can't be connected' or as now, and this is the second time, I can't phone certain countries at all. The number I am phoning is constantly engaged.
I also don't get the correct information about when an engineer from Openreach is coming to fix a problem, nor is EE contacting me to book an appointment, when needed.
They are also starting to be very reluctant to pay any compensation and it is the customer who has to pay and the suffer!”
“Yesterday mine&my partners phone was cut off! We rang up and asked for an explanation for this, they came back&told is it’s because are bill has not been paid, Bare in mind we pay at the end of every month! So that was sorted they then said it’s because we have missed a month I then got my banking app up and proved to them I did pay for October so there excuse then was we moved the payment date but we would not of done this due to the fact I get paid at the end of every month! I am disgusted in this in the fact that we both work hard for are money and make sure ALL our bills are paid! We both need are phones as our 4 year old has numerous medical conditions&is In&out of hospital I work in care long hours so I have to be able to contact schools/grandparents to make sure my child is okay and all medication has been taken also no symptoms etc same for my partner also he runs a business of his phone we visit the hospital a lot due to my child’s genetic condition and there was no sympathy or apology just we either pay a whopping £226 (are normal bill £120) or wait till next Sunday for the college who we spoke to comes back into work next week as he is the one sorting are problem!!! Nothing more than a scam just finding ways to take innocent hard working peoples money I am disgusted and hurt I know it’s only a phone but as I said I work long hours and some days I don’t get to see my daughter for a whole day to the nature of my job role so a nice little FaceTime before bedtime always makes it better! Also we was told if we pay the full £226 and if we prove we are right in what we say we could ask for a refund but I’m sorry I am not a millionaire if I had the money in the first place I would not be upset with the amount and paid it! Please be aware and make sure you always keep prove of payment as they like to scam as much as they can! Very disappointed.”
“Unable to top up data roaming while visiting USA using a PAYG EE plan. Very disappointed! If I was in an emergency situation I would be stuck! Poor service planning not considering a basic international customer requirement.”
“After thinking EE was one of the best companies they don’t want to know anything when the phone is broke. Customer service and the way I was spoken to was terrible, due to already speaking with apple for diagnosed the fault with the software/hard drive of the phone which wasn't fixable, EE didn’t listen thought they knew best, so my phone that went from half working being able to use WiFi to go on social media I was then told to erase settings to then not have a phone that was useable at all the phone wouldn’t go past the language section on iPhone 11 Pro! EE told me the only replacement phone I could get was a really old one which I’d have pay deposit and to send my phone off the wait would be two weeks then extra with not being in stock. Really not happy at all, once my contract is up I’ll be leaving considering I was told it was a really good deal after checking with carphone warehouse they could do better that’s even with student discount. Due to not having a working phone for 2 days I was really annoyed, luckily after visiting an apple store I had an appointment within 55 minutes and within 10 minutes I was given a brand new iPhone 11 Pro, because as they explained it was completely broken and a fault by iPhone, just EE didn’t want the responsibility. Now considering cancelling insurance through EE and taking it out through apple at least they solve the issue and speak to you well.”
“Been an EE customer for years, never looked at another provider. Have an anytime upgrade plan, paying an extortionate amount of money for a plan when I worked it all out (roughly £2640 over two years).
Called up to move to a smaller handset because I can't get on with the one I have, asked to reduce the monthly allowance of data or minutes or anything needed so I don't have to spend £300 in one month to move to a cheaper plan for them! All I wanted was a smaller handset and happy to pay the same monthly cost and have less allowances, no negotiation, no benefit to being a loyal customer for so many years. Paying over twice the value of the handset already and then they can't help out someone who is obviously already being screwed over with their current plan.
You will not be getting my business again, revolting.”
“If you’re thinking of going to EE ,run the other way Service is terrible and heaven forbid your apartment is in a dead zone they wont do a thing They changed my phone but still no joy and even lied in his report”
“Following a simple request to upgrade my data, waited 27 minutes on hold...UNACCEPTABLE (and this isn't the first time this sort of shenanigans has happened). Next contract will be elsewhere.”
“With my contact they agreed £100 uf costs and £39 pm. Then proceeded to charge £150 and £44 pm.
With my son's phone we agreed £90 uf and £44 pm. UF costs okay but charged £74 pm. Don't get me started on having to chase the phone being despatched. Each day of three they promised it had been sent but never arrived. Called and assured it would be sent that day and again wasn't. Infuriating.
They promise the earth and don't deliver.
Mick. Derby.”
“We have been loyal customers for over 13 years. One recurring issue (which EE has text us to confirm they have a line issue in our area). Called customer services and was not handled professionally, asked to speak to a manager and was also very rude. Well good bye EE if that’s how you treat your loyal customers who have had better deals but stuck with you! We will not be renewing our x4 lines at £250+ PM”
“Have been with EE for 3.5 years, paying £20/month for 2 sims. On Jul 2019 decided to try to get some offer for loyalty customers, the one on the phone agreed to increase data allowance from 5G to 20G for the same price (£20/month). Right after the offer, one of the sim was removed from the EE network, had to call EE service and they said that was an mistake from EE. Got the two numbers working again. Next few months' bills increased to £32. Called EE several times, got so many promises to call back but finally I had to call them and what I could have is an offer from EE to cut £5 from £32 bill, end up paying £27 after PROMOTION for loyalty customers? Will end all contracts (6 from my family) with EE when they end! Had thought to switch my Broadband from Virgin to EE, but will never do it.”
“I have been an EE customer for over 15 years, from before when they re-named themselves as EE. This is the first time that they have so UTTERLY mismanaged my upgrade and contract renewal that I should have just left the company all together.
Not only did they try to deliver my new phone to the wrong address, they then had to cancel and "re-build" the new contract to be able to send the phone to the right address a day later. And on top of that, it will be without the set-up ("Enjoy" - oh the irony of that name) support. I lost A LOT of time sorting even this out.
Finally when asked what they will do to compensate for all the mismanagement they simply replied "We apologize we can't do anything". A company that is quickly going "out of date".”
“Terrible Rip-Off company!
Terrible Rip-Off company!
I have a monthly paid mobile account which I pay £45 on average every month for 13 Gig of internet, which is already an horrible deal! Then I purchased a 4G wifi device with £30 credit for 20 giga Internet, but it did not last for more than a week, and when I called them to talk one of their staff told me she could give me extra 5 giga data, as she sees that I spend a lot with them, but I could speak to her manager and he would likely be able to offer me more. When she passed the call to him, he offered me a monthly plan and I told him I was interested in cable internet, and he said would transfer me to the correct team, and if I close a deal he would be likely to offer me some compensation internet until the cable one was installed. Then when I told him I didnt want, as I was going for another company he took it off all the other offers (even the 5 giga previously offered by his colleague), and only ended up giving me this same 5 giga back after I argued him, and only to honour his colleague offer, as "data is an expensive commodity" (for your company 5x more than the others probably). This is a disgrace and against the law, as he was trying to do something for me only subject to me buying his product. The name of this manager is Adam (he refused to provide me with his surname) and he gave a ref number which is 11798087 and the call was on the 23rd Oct 2019 at around 3.20pm.”
