“My name is Giovanni Arnaboldi North Carolina resident with valid North Carolina driver license. I reserved a car with Enterprise at Fort Lauderdale airport on January 20th, 2024. I presented my North Carolina driver license and my credit card, I am an Enterprise plus member.
At the check in I was asked for a second document with my picture an my address that I didn’t have with me.
After half hour I was forced to rent a car from Avis. Never again with Enterprise a company to be avoided”
“Subject: Complaint Regarding Enterprise's Handling of Insurance Claim and Rental Services
I have been a loyal customer of Enterprise for over 25 years under my driver's license, but the recent experience with an insurance claim and rental services has left me frustrated. Enterprise made a deal with State Farm to pick up my vehicle on November 3rd, but due to circumstances, I could only collect it on November 4th.
The complications arose when my car, taken to a Ford shop by State Farm, was not serviced because they claimed to exclusively work on Chevrolets. To make matters worse, in late November, both State Farm and Enterprise abruptly halted my rental without notifying me about payment issues. Instead of addressing the problem transparently, they requested the return of the car, citing mileage limits and offering a newer rental.
When I contacted Enterprise to report an unauthorized deduction of $389 from my bank account on December 8th, the situation became more perplexing. State Farm admitted they hadn't initiated any work orders because they were unsure of my car's location, and the rental needed to be restarted. It became evident that State Farm was mishandling claims and concealing information on their app.
Returning the car on December 11th, after I saw the fees taking out my account. Then after they closed, and I was waiting in parking lot for my husband to pick me up. The manager Johnathan sent a guy out to give me the rental keys back. I assumed they saw where Zachery of state farm re inputted the new claim to start new on the 11th of Dec. I left it and assume they saw it on the computer. I already was already facing challenges with the Ford shop repairs, as they needed State Farm's permission to proceed with repairs. But, Zachery of State Farm resent the claim and told me to call the shop and make sure they got it. Debbie said yes, but only wanted to do the body and not anything else because they don't service Chevys. Despite conflicting information, Enterprise continued to deduct money from my account without permission and in January. Furthermore, Enterprise's refusal to rent to me on December 30th, citing State Farm's outstanding balance, contradicted the information provided by Enterprise Corp. Though almost $600 has been taking on 3 different transactions.
In summary, I am asking that my car be promptly repaired, State Farm fulfills their financial commitments to Enterprise for the pickup scheduled on November 3rd, and Enterprise addresses the unauthorized deductions and rental denials that I did not reserve myself. This experience has been disheartening, and I am asking for a resolution to these issues. The rental shows State farm is responsible and I was told everything was covered by stat farm themselves and the appraisal person, Debbie via text to my phone.”
“Absolutely shocking experience with enterprise and not for the first time. Contacted the reservations line this morning to try and book a car for the same day if possible. Initially tried Llanelli and was told there was availability and a booking confirmation was sent. Within minutes I had a phonecall to say there was no availability so it was cancelled. I then rang the reservation number again and tried for Carmarthen, again I was told there was availablity and when I question if this was correct I was told yes but I could ring them to double check for peace of mind given my previous experience. Again had an email confirmation of booking. I then spent the next hour and half trying to get through to the Carmarthen branch with no answer. Eventually I had to ask my husband to leave work and drive round to check my reservation. He was told that it had been cancelled and there were no cars available. I had not been contacted and told this absolutely shocking customer service. When I complained to enterprise I was told I would have a phonecall within a few hours to discuss my complaint. Needless to say this never happend.
This is not the first time this has happened. The company is terrible with no regard for their customers and zero customer service.”
“What a saga this has been. I reserved a small to medium van to move myself and my partner from Aberdeen to London. Evening before pickup I get a call from Enterprise saying they don't have any small-medium vans but will try their best to get us a large one.
Not ideal as the van will be half empty and quite large to navigate through central London but what can you do, we were on a strict schedule.
When picking up the van the enterprise agent noted some damage to the vehicle however informed us that damage under the size of a £10 note is not recorded on paper by Enterprise as it is deemed cosmetic on a vehicle of that size. Regardless, we made sure to take photographs of the van as it was picked up (these photos have been sent to Enterprise in our attempt to reconcile with them).
A week after dropping the van off in London I received an email from Enterprise saying the van had sustained damage during our rental period and we would be charged £250 for repairs. Upon inspection of the damage report, it was obvious that the damage claimed to have been sustained during our rental period was in fact already present on the vehicle when we picked it up from the Aberdeen location.
Noting this, I emailed the agent in Aberdeen stating that this damage was already present and provided the photos we took when pickup up.
I have since had several unsuccessful communications with Enterprise. They do not care about anything I have to say and repeatedly send the same responses over and over.
I finally managed to get the charges reverse by my bank however today (11 months after this began) have had an email from a debt collection agency. I now see the only way out of this is small claims court.
Never will deal with Enterprise or their sister companies (Alamo and National) again and I strongly recommend others stay away.”
“I would have left a 0 if it was possible. 1st they would not pick me up from my house, I had to get a taxi. Then the car was so filthy I could barely see out the windows and didn't want to sit in the seats. I left my garage door opener on the visor which is like having a key to my house and it just disappeared. They charged me 107.00 for tolls that I had an ezpass for and kept my $50 deposit. I will never rent from them again....ever.”
“We got a car from the BRANDON FLORIDA LOCATION 110 US-301 N TAMPA, FL 33619 that smelt like smoke, so bad it would take your breath away. I made them and corporate aware of the situation and they told us that they can't help it that people smoke in the cars. Well, we don't smoke and we don't and shouldn't been given a car that smells like weed horribly. We had to clean their car ourselves and put air fresheners in it something that we shouldn't have to do. I would NEVER recommend renting a car from an enterprise, apparently, they don't care about their customers and their customer service is horrible along with their excuses.”
“they are real scammers, they gave me a car with a crack in the windshield, the consultant told me about this, I have all the sound recordings and photos, now they are not returning my deposit because they say that I broke it, keep in mind I will go to court, I have all the evidence , you will still pay me moral damages, swindlers, please do not contact this company, my biggest mistake, RUBBISH not a company”
“They will tell you one thing one phone when get to the rental office it's completely different they make new policy s on the fly with is not even on there policy online so how would you know just a bad place to go”
“Last month my insurance company made arrangements for a rental with the New Carrollton Branch of Enterprise Rent A Car. When they called me at the body shop I was told that 2 cars were available (a Mazda CX 50) and a Toyota Camry. I told them that I would take which one was easier for them if the insurance company was covering 100% of the cost. While driving the car I noticed that the Oil Pressure light would come on intermittently. After making several calls to the branch and 3 hours later I was told that the car was recently serviced and the light wasn't reset and it was safe to drive.
Fast forward one week and I returned the car to the body shop as requested and received a call from Enterprise the next day confirming receipt and stating that my deposit was going to be credited but there was a $36.12 charge. I informed them that the insurance company should have been paid as previously discussed when I first picked up the car.
Enterprise has fraudlently charged my card and is refusing to credit the account. I would not recommend this branch because they don't seem to be very honest or helpful.”
“Called the Mt. Juliet office and was routed to a call center. I was advised the size of vehicle needed. I gave her my info and was emailed a confirmation. I was told to call the Mt. Juliet office to and give staff a notice to pick me up at my home. Imagine my surprise when I was told by Rahein that he had no vehicles available and wasn’t sure when he would have one available. Needless to say, I was angry and I blurted out one bad word. One!! Rahein wanted to make it about him. For some reason customer service does not know availability of vehicles specific locations. I would say their computers should be programmed to know availability in real time.
This was on Wednesday. I asked Rahein to call me on Thursday. Crickets! I rented from Hertz”
“Was put on a DO NOT RENT list over a misunderstanding that was there fault as I put in a ticket number for their security team who put me on this list four months ago to call me back and never do. They put in several requests for this team to call me back and no response. DO NOT EVER RENT FROM THEM AS THEY HAVE THE WORST CUSTOMER SERVICE. I even told they're customer service team im in the verge of writing a bad review and she said to do so as if she didn't care, so I did.”
“We rented a Dodge Durango in Indiana to drive to Florida and back. On our way down, we got a flat in Florida. We were able change the tire with assistance from a local Road Ranger (Thank God!), but the tire was a temorary spare. We still had 4 hours of driving to do to get to our destination. Enterprise Roadside Assistance sent us to Gainville Regional Airport stating they had an equivalent rental for us. Upon arriving, the Enterprise Representative stated he could clean up a mini van for us. My husband, who is driving, is 6 foot 5, and needed a larger vehicle to fit in. He asked if there was anything bigger, but the representative said a mini van was the best he could do. He asked if the vehicle had a full tank, to which we replied no.I stated that we drove over 57 miles on the spare, and the manual instructed no more than 50. He said," Well, I guess a couple more miles isn't gonna hurt then." They stated of we did not fill up the vehicle, they would have to charge us for the difference. The staff there were not sympathetic to our situation, abrasive in their communication, and confrontational with their attitude. I have always rented from Enterprise, but I think this will be the last time.”
“Absolutely awful, from the minute I picked up the vehicle, being told by a member of staff that I will have this vehicle until mine is fixed, then a month goes by and I receive a phone call saying the garage(MG) haven’t extended the hire, you owe £1200. Wit nothing being stated in my contract with enterprise! It does however state in the contract that The renter will be notified of higher charges prior to the hire being extended, which I was notified a month after it was extended. This money was then taken out of my bank without permission and notification and has left me in financial difficulty to cover my bills!
I have been spoken to horrendously by the branch manager at Sutton Coldfield after being told I’m in no position to give orders and that by trying to help me they’re doing me a favour and don’t have to(Not much help at all) also showing me other customers information on his computer when trying to justify the additional charges being taken without my permission. Overall appalling service and treatment.”
“I was not happy when I arrived because I was told the car I reserved was not available. He instead showed me a Maserati and then spent 20 minutes trying to talk me into taking it for double the price I had originally agreed to pay.
I told him I have used Enterprise for years and anytime they have had to upgrade me in the past they did not increase the price.
I finally talked him down in the price...
then he told me I didn't have the correct credit card to get the Maserati!!
What a complete WASTE of my time.
He told me he would go to the carwash down the street to see if they had the car available that I reserved. But he didn't seem that confident.
I almost left.
He came back with a (wet) car but didn't show me anything about the car except how to open the gas tank. (It took him a few minutes to figure that one out.)
I feel like I got scammed.
...well, I almost got scammed.
Let's say, his scam failed.
I don't feel good about Enterprise anymore.”
“I rented a minivan from the Chicago Airport Enterprise to transport four dogs to a rescue in VA. They gave me a van with one tire different than the others, which was a far inferior tire that was already worn and became flat en route. To make matters worse, there was no spare tire in the van.
Since I was in a rural area, there were no other rental cars available. Since there was no spare tire, it could not be changed and no one in the area had the tire I needed. Since I had dogs with me, taxis and Ubers wouldn’t pick me up.
Enterprise sent a tow truck for their van and planned to leave me and the four dogs stranded at a truck-stop. Several truck drivers, the man who arrived with the tow truck and the gas station manager were more concerned for me and the dogs than Enterprise. I spent over four hours at the truck-stop trying to get Enterprise Roadside Assistance to help. Absolutely nothing was done to help me.”
“They charged me for an extra day car rental including insurance and all fees when I arrived with car in time but they were understaffed and I waited for 40minutes for my turn. They just took the money without advising me. They apologized by e mail when I wrote to them as they knew it was not my fault. They blamed the computer system for this. Till today they did not send me the refund and neither replied to my reminder e mails. Daylight robbery!!”
“Enterprise rents you vehicles that are absolutely filthy ..never again..inside and out...how can you rent a car that is absolutely filthy inside and out ...Damage on these cars are ridiculous as well. ......buy a vacumn enterprise ..I don't know why these body shops give this company any business. Going to discuss with our insurance company as they need to stop using this ridiculous rental company”
“Spent many hours calling the company and no one answers. When finally someone did, they were not understanding of our situation. We were supposed to pick up our car from Entreprise at Algeciras port at 4:00 PM on September 31st and the car was fully paid for including full car insurance for 5 days. The ferry arrived at 6:15 PM and we called the Entreprise to verify when they closes which they proceeded to say they closed at 7:00 PM. To our surprise when we arrived to the office it was closed and it says on the door that it closes at 6:00 PM. We tried to contact DoYouSpain, by phone and by email to find out when we can get the next avaible time to pick up our car, and no one was answering. The next morning early they replied saying because we didn't pick up the car at the right time that we lost the booking for the car and the money we paid for the whole 5 days we reserved is lost too.... they don't want to give us the car nor the money back. My conversation was with Martina - Hana and Claire Davis.
After multiple tries, we talked with Entreprise customer service and they said because we went through a third party agency, we should deal with them directly .... DoYouSpain said to deal with Entreprise directly... playing ping pong back and forth.
We just want either the money we paid for or the car.
We don't recommend both companies for anyone. We took full car insurance to have a peace of mind but we missed thinking of the nuisance dealing with a companies such as DoYouSpain and Entreprise.
Although I want to thank a person who did stand out from the crowd of none professional and tried to help communicating with both enterprise Algeciras and DoYouSpain, her name is Monica Sanchez and she works for Entreprise. She did her best and really tried to help our situation, we thank her and which that Entreprise hire more people like her.
Today is September 2nd, still hoping g maybe we will get the car.... tried calling Entreprise, no answer.”
