“We have used enterprise for at least 15 years … Today we turned our car in 3 days early to catch an earlier flight because we had a death in the family . The flight got delayed so we called to see if we could rent a car and they said yes so we cancelled our first flight and was gonna drive to the next flight … when we got to the desk to rent the car … the lady told us sorry she couldn’t rent it after then telling us they could …. Then he went out to the outside desk and they were super rude . We will never use enterprise again ! We are trying to get back because we had a death …. Now we are out airline tickets and a 450.00 taxi ride to the next airport that we had to make . We will be letting all of our friends who use u guys know . Your workers at Key west are very rude except the guy who checked us in on our first night .”
“My daughter rented a car due to someone hitting her in the rear end and her car was in the shop. She turned the car in and they made an issue of a place that someone had opened a car door and hit the rental car door on the passenger door. The damage shows up when you stand at a certain angle as well it doesn’t show up in a picture that was taken. My daughter said they literally took a ruler to measure the spot. I questioned them about and brought up the fact that the front bumper on the driver’s side has a plain visible scratch on it that’s longer than a ruler when she received the car. The response I got to that was the bumper is considered wear and tear. Then why are you making a big deal about a small spot on passenger door that you said looks like someone hit it your rental car with their car door. That’s something that we cannot control other people doing. As well as why is a big deal being made of something that is hard to see but the big scratch on front bumper that’s highly visible is just considered wear and tear. That’s messed up!!! We had to pay $500 and now they are saying we owe more money. Sorry there wasn’t $500 worth done. I tried to pay what it said my daughter owes but they wouldn’t let me. I was told that she has to be with me so she can confirm it’s ok for me to pay. WOW, sounds like to me you don’t want your money too bad. We’re not happy with enterprise at all. Definitely will not use them or their sister companies. I’ve heard too many complaints about them on several things. Now I see why they have a bad reputation.”
“I have not received my money back since the 16 December to date, they tell me that the money has been long released but to date I have not received anything by today or else I will take this company to all social media’s. Please attend to this as matter of urgency”
“Out of the 10-20 times we’ve used this rental company, they have never once had the vehicle that we reserved, nor anything close to it. We have had to rearrange and shorten trips, lighten our loads etc…”
“Worse experience ever! Enterprise emailed me just a few hours before the scheduled time for the pick up in Edinburgh airport to say that they cannot fulfill the reservation which was confirmed months before. Their alternative was for me to book with other car rental companies, all of which were also unavailable and fully booked. I was left stranded with no options for land transport and have to change my travel plans. There was no attempt in service recovery whatsoever. This is extremely unprofessional and unreliable and I would highly recommend to consider other car rental companies instead.”
“**Review of Gulfport Airport Car Rental Services (Alamo, Enterprise, and National)**
In the past six weeks, I have experienced significant issues with car rentals at Gulfport Airport, specifically with Alamo, Enterprise, and National. On two separate occasions, my reservations were mishandled.
**First Rental**: Upon arriving to pick up my reserved vehicle, I was informed that the car I had selected was not available. Instead, I was offered a lower-grade replacement, and no discount or adjustment was made to reflect the downgrade.
**Second Rental**: Approximately three weeks later, I made another reservation. This time, upon arrival, I was told there were no cars available at all. No prior communication or effort was made to notify me of this issue in advance.
It is highly unreasonable and unprofessional that three agencies operating under the same corporate umbrella—Alamo, Enterprise, and National—failed to fulfill a reservation made online on two separate occasions.
A customer who takes the time to reserve a vehicle online reasonably expects it to be ready upon arrival. If the reserved vehicle is unavailable, the company should extend the courtesy of notifying the customer in advance and making alternative arrangements.
To date, I have contacted the manager by email Calvin French and Chris Gomez and am awaiting a response. I will provide an update if or when I receive one. However, it is deeply disappointing to encounter such poor service, particularly at an airport location where reliability is critical.
This level of service from Gulfport Airport’s car rental agencies reflects a lack of professionalism and accountability. Improvements must be made to ensure customer reservations are honored or, at the very least, that customers are informed promptly when issues arise.”
“Made a reservation for a minivan over 1 month in advance. Called on the scheduled day of pickup to see if I could get the van early to start packing. Branch Manager informed me that they were about ready to call me and let me know they didn't have a Van. What is the point of a reservation ? They were going to call me a few hours before the scheduled pickup to tell me i was screwed.
Absolute Garbage Service. Will never use again !”
“After filling an application on line yesterday with the " we will contact you shortly " I called in this morning around 10 am at 8775411286, that number was gived to me during the previous call made to the regular 800 number when I asked them if someone could help me set up the business account . The gentleman ( or so I thought) that answer the call had lack of patience and his energy confirmed it so much that I had to remind him that I could feel his lack of patience or understanding in my dissatisfaction in his lack of interest in helping me. He also had the audacity to ask me to leave a review, since we are in the so call holidays season I have decided to grant his wish! Also, I am not sure if the man is not satisfied with his paycheck ( corporations are well know by now to request so much for bare minimum paygrade) and that will give him some kind of understanding on my part or that is who he is as in right now as a person( in that case a reminder that he is working with the pubblic and retrain that person would be a MUST! Would not like so hear about someone else getting the same treatment I just experienced! Thank you for letting me share my thoughts about the less then desireble experience”
“made a reservation to pick up a 7 passenager van on Dec. 24 for my family outing on the 25th Dec. On my way to pick up the van at Enterprise location at Industrial Road, Richmond Hill around 2:30 pm before the shop closing at 3 pm. The service guy at this location picked up my call and told me that they really don't have a 7 passenger van for me even though I have a confirmation no. and email to confirm the pick up.
I told them that they took $231 as deposit and now they don't have the van? But this guy said they don't take deposit. Since this is Christmas Eve, I did not want to argue and there is no point to argue. I hang up and frustrated. After the Christmas Eve, the next day Christmas Day, I finally found a minute to call them ( the 1-855 no). Now they told me that I should have called them right away and may be they can arrange another car for me on the spot. They are charging me the $231 as no show. I cannot believe they don't feel sorry for did not deliver their product and feel have right to charge me. This is totally terrible. Ted Chan”
“I had reserved a car too go on vacation for 8 to ten days. I did this on line like 2 months in advance . So I go to pickup the rental and they are trying too give me 4 wheel drive vehicle. And they can't figure out why I was upset . NO COMMUNICATION BEFORE HAND VERY UN PROFESSIONAL”
“Rented a vehicle when my truck was stolen OK then wanted to rent a car 3 weeks later to visit family on Christmas and was denied because I didn't have utility bill that I pay online. The manager is stupid. Never use Enterprise rental!@”
“I made a reservation back in March for a 7 passenger van for my family to travel to Florida for Thanksgiving. The reservation was confirmed that Tuesday. My family drove an hour to get to the car rental place. On their arrival, they were told that they didn't have a van available and that they were waiting on a van to be returned and that it would take up to 2 hours. My family waited and waited for a vehicle. It was coming up on 3 hrs. My brother kept asking how much longer it would be. Their reply was that they couldn't control who didn't return a vehicle back on time. Finally, my family decided on trying to find some type of transportation elsewhere, but there was no luck. My family finally gave up and had to return home . Everyone was very disappointed and highly upset. This location didn't try to accommodate them at all. I feel like my family should have been compensated some type of way since Enterprise didn't honor their commitment. I have reached out to customer service and they made promises to reach back out to my family but they have yet to receive calls to resolve this disaster.”
“Abysmal! Unacceptable! Waited for over one (1) hour for a rental that I had reserved in advance! Why reserve ahead of time if y’all are still gonna have the car whenever the BLEEP you want!?”
“I made a reservation but when I got to the location they said that they don’t have the car because that reservation was made in a other location. When I got to the other location they said the same thing! They just lied to me and wanted my time!!”
“Reserved a 7 passenger suv for vacation to accommodate the family. Had confirmation #. Went to pick up vehicle - said reservation didn’t exist. Also was zero help and said we should have known to call and double check. Also said the confirmation # wasn’t theirs. How was I supposed to know that. I had an email confirmation!!! If I could give a negative number I would. Greeneville TN location. We weren’t the only customers in line with this problem. Zero customer service!”
“We had family coming into town so we reserved a vehicle almost that would accommodate all of us about a month in advanced, the night before they called to tell us that the rental would be delayed an hour, which was fine I showed up to enterprise at 140 pm the time they had told me, waited in line to find out now the vehicle would now be available at another location at 5PM FOR MORE MONEY! Because we had all our family in town counting on this vehicle we would go ahead and do it even though I felt like I was being fleeced, before heading over to the new location I called them to make sure the vehicle would be ready and they told me they had no such vehicle, I explained what had transpired but they insisted they didn’t have that vehicle and did not expect to receive that vehicle, I tried to call the first location to ask what was going on, but they must have had caller ID I tried several times with no one ever answered my call. Have you ever watch Sienfield car rental episode? That was my experience. Thank you Enterprise.”
“I rented a car from enterprise in Quincy.
It was snowing and driving under 15 and came down the steep hill to turn on right on Newport Ave. The brake would not work. The car sped down the hill and into Newport avenue and I was forced to cross 4 lanes. I taught for sure I’ll hit the guard rail on the far left that block the train tracks. Somehow I turned the wheel left without hitting anyone. Then the brake engaged.
I went back to enterprise. Told them what happened.
One of the guys immediately checked and said the wheels are completely stripped!!!! Another guy insist this is normal given the weather!!! He needs to go through trading again. I told them I felt unsafe and changed vehicle.
My child was in the back. Was so scary.
It does not take 5 mins to check the tires and review when the brake pad was serviced. This company needs a full review of its practice!”
“I called and rented a car for today - same day rental. When I got to the location they said “sorry, we don’t have any cars”. Clearly their corporate staff has no idea what the local agencies are doing. This created a major issue for me.”
