“Rented a car it was filthy inside and out! Tire pressure low! Had to put air in car twice! Agents are useless. I will never rent there again! Enterprise use to be such a great place now it is trash!!”
“This is about the Enterprise at LAX. We rented a car from them in August. After we returned it, they claimed we dented it. Not true. We disputed it. They continued to insist we dented it.
Make sure to take pictures of your car and also have them sign off when you return the car.”
“Horrible. Very disrespectful people. They put you on hold for 10/15 minutes. They talk over you. They are sneaky and very unprofessional. Would not recommend”
“They don’t tell you (text, website, reservation confirmation email) to bring your insurance number at the pick-up. So you are obliged to buy their “protection” plan. A real scam.”
“I booked a car 1 week in advance and I had an appointment. The car was not there then they drove me across town to pick up the car. Terrible experience. Unless you have time to spare, don't use Enterprise.”
“You book a car then you call to confirm the date and time and then your told they don't have a vehicle. It's a horrible business model and I won't ever use them again.”
“On Monday the car I was renting had a system failure where the car just shut down on me. I understand things happen after sitting in a car for four hours in 100 degree heat I finally got towed to Tampa's car rental return. I requested to be given a similar car which is essential to my work. I understand that it's not always so easy to find suitable replacements especially given the recent flooding we had in Florida. I called every enterprise from the local and surrounding areas, and had no luck. As of yesterday I am paid up all the way to Saturday, and you think that would mean something it doesn't. Yesterday I found two cars that fit what I was looking for I was told one was on hold until 4pm, and the other until 5pm. I showed up five minutes after 4pm, and was told a different story by the same person that they give the customer an hour after the appointment to get the car before renting it to someone else. Because my phone number, and name is already in the system I've been placed on extensive hold times to avoid talking to me, and I have been hung up as a paying customer that's terrible service from a company who says on their automated system that they make it their goal to ensure every customer has a great experience, and they promise to put you first to go the extra mile. I was told they would make it up to me for being broken down on the side of the road for four hours in 100 degree weather i got compensated for one day which I'm grateful for, but I'm unhappy with the runaround I have been getting trying to find an adequate replacement vehicle.”
“I don’t even want to give them one star because they deserve nothing. I had a reservation confirmed and when I went to get my car, the lady pretended to look at the computer so she couldn’t look at me in the eye, and told me that there wasn’t any cars available. I told her I had a confirmation and asked could I get one the next morning and she said “none available.” Really? Is this what you do to customers? I will publicize high and low in every social media account that I can about your “customer service.” I saw lots of cars sitting in the parking lot, and it was almost closing time so I know you had cars available, but maybe it was because I only needed it for two days. I don’t know, but you shouldn’t confirm with a customer that a car is available when it’s not. I definitely won’t be back!”
“Can't give zero stars, should be an option. Get into Richmond Virginia. Call and make reservation to have a car dropped off at my hotel at 1030. Call them at 11am. Half hour later than drop off. Was to they can drop off the car for sure. Was put on hold 10 minutes. When they get back on the phone I was told they didn't expect me and can't drop off the car until the afternoon OF AT ALL. WTF. Why take a reservation when they can't fulfill it. Won't ever use them again. Waste of time and effort for nothing. Go anywhere but enterprise.”
“Website is not specific on what is required for rental, it sais inurance declaration paige, electric bill or phone bill, representantive Kyle Stanley for the Clinton Missouri office would not except anything except electric bill for verification, drove 50 miles and ruined my plans for vaca, now going to Hertz highly recomend stay away from this circus”
“My truck was hit on the jobsite where I work by a delivery truck while it was parked outside, my insurance company gave me a rental which I am supposed to return when my truck is ready I was working a second shift when I got the call that my truck is ready I told the auto body shop that I am working but when I get in Saturday morning I will drop the rental off and pick up my truck and you're telling me that Enterprise is so hard up for money that you want to charge me for the September 06 because I dropped off the vehicle on Saturday when I got home wow! You guys also need to have someone that check the cars out before they go on the road because the first car I got was saying maintenance needed and sounds like you driving a old dumper truck that as been around the block a few times already”
“Car I reserved not available, car given was twice as much. I rented for 1 week,
Then added 2 extra days. They charged for 5 and 5,
Price given was $239 for 1 week plus insurance. Ended up over 900$”
“Made reservation showed up and they said sorry no cars...the guy even agreed it was a poor buisness practice but said they do it all the time offered me no help what so ever...”
“Paid for a 4 day rental at Denver airport. They folded a stack of papers and directed me to walk outside and see Lexie to get my car. Got in a Hyundai which was newer and ran fine. Returned it at 445 am on the day it was due back and the gentleman instructed me to leave the key in the car and I was all set, the invoice will be emailed. About an hour later I received a text stating that my rental was due back soon. Checked my email and never received the invoice. Grabbed the paperwork that I got when I rented the car to call and see what the issue was and the paperwork that I was given to hand to Lexie was for another customer who isn’t returning the car for another 11 days. I open my app and it shows me over my rental agreement in a white Toyota. Tried to call customer service and got nothing but frustrated as they were unable to help. Couldn’t even understand the lady that answered at the call sender as her English was horrible. Long story short he’s out driving my rental they have on my agreement and I returned his 11 days early. Second issue with enterprise this month.”
“Absolutely the worst! Promised me a car make and model they didn't even own. Then proceeded to give me a car in a lower class than what I paid for. Would not admit to overcharging me. I refused to take a lower level car while being charged the higher rate. They could not understand the math. Don't get me started on their rude staff. They have permanently lost my business.”
“This privately owned business hires recent undergrads who constantly rotate and have no proclivity nor nuance of customer service or retention.
Been a dedicated customer of the "Los Feliz" outlet in East Hollywood... for eight years.
Whenever they 'reset' the CSR's every six months, certain company databases are also wiped of any prior renter clearances and other pertinent information. For debit users, this means two forms confirming proof-of-residence, workplace info, and two references with phone numbers are removed from their databases. This is not good for returning customers... like me.
I rely on debit card transactions (due to prior identity theft which destroyed my credit) so they always demand proof of information after every staff reset until I complained.
It got better... until new staff was rotated in and the same spiel of providing proof of residency and necessary forms of paperwork again.
I am done with Enterprise and their archaic foolishness, even listening to their usual harangue of asking me for high marks when customer surveys are sent out. What? Are you kidding me? After making debit users feel unwelcome and demanding more personal information than credit users, they have a nerve to ask.me for a great rating. BwaHAahaaa!
What U.S. born citizen keeps mail on their person to prove residency when renting a vehicle? Who actually receives snail mail nowadays?!?!?
So, I give one star because I cant give no stars.
Oh. I forgot to mention, 50% of my renting from Los Feliz Enterprise involved filthy, smelly, dog hair, un-maintained (no oil, off alignment, flat tire) vehicles.
Go elsewhere for better service and fair treatment (as a debit user).”
“I had placed a rental at the highway 80 location and I guess there was an issue with my cards not being able to be read by the chip machine ,
but at the same time I did have 2 different representatives on the phone that could clearly have verified the information that been needed to get the rental done, .
Their machine only does the chip I never had an issue with this before in the past, as time went on, which consisted of about an hour myself when the supervisor kind of had words towards each other and it just was very uncomfortable situation.
When I asked if I could speak to the district manager, his reply was that he was not giving me her personal number. I never asked for a personal number but being that she works in the business field I would think she would have a cell phone number?
So all he did was give me her email address. For me it was approach towards me. It's not hey what's 😕 going on.”
“It's been a while since I felt discriminated against. How easy this process should have been for it being a rental reservation through my insurance and it was not shocked me. Not only my experience I had to pay for a day too even though everything was reserved through my insurance. And I am 6'3 over 400lbs and instead of giving me the Malibu that was within my range and on the property they gave me a Versa. I will definitely be disputing these charges with my insurance but very poor customer service on Enterprise side.”
