“Worst company ever! En route from Colorado to Texas the rental.car began losing oil. Put two quarts in it. Then in New Mexico it seized up and stopped running. While stranded on the side of the road, Enterprise would do NOTHING. Their representatives were rude, uncooperative, and unwilling to help. They arbitrarily cancelled the tow truck 3 hours into the process. Thank God for AAA. Enterprise would not send another car. They recommended calling 911. That was it. If you have any other option DO NOT rent from Enterprise.”
“The Corpus Christi, Texas has the worst customer service under Area Manager Ann Marie Morin who said vehicles are not released to customers who do not verify their employer name. In her words several rentals are not being returned. This issue has caused Enterprise to implement a policy to ask each customer company wide to ask for their employer since the area is so close to the border. Refusing to release a car to a loyal customer before you know their employer name is not helping solving any matter but I felt personally discriminated against.”
“I booked a rental car 3 weeks in advance, then when I called the week before to confirm my reservation, and ask if there was winter tires on my car. I was informed that you had to pay $20 a day extra to have them on your car in the winter time. I wasn't happy about that. Seeing that I was only going to rent the car for 24 hours I was willing to pay the $20. But then I was told that there wasn't a car available for me with winter tires for that date after I reserved it 3 weeks in advance. Needless to say I'm not very happy. And the fact that they don't put winter tires on their vehicles in the winter is ludicrous. I asked the person that I was talking to on the phone, what would happen if I got into an accident because I don't have the proper tires. And that person said accidents happen. I didn't know how to respond to that. Now I have to cancel my doctor's appointment and I'm stuck paying $40 for that cancellation. I think Enterprise needs to rethink their policy on this subject.”
“I reserved a car for today through Sunday and when I went to pick up my RESERVED car, I was informed they did not have a car for me. That would have been GREAT INFORMATION when I made the reservation. What kind of car rental company reserves a car that isn't available????? I have rented 10 cars from here in the past year and no issues, but I will not be back. I had to jump through some hoops to find a car to rent at the last minute, not good business”
“I scheduled car at 7:30 am to be picked up at collision repair shop. At 7:50 im still sitting here. Called waukee office, the drivers just got here. The had a weeks notice to get it right.”
“Progressive arranged a rental after 1 of there policy holders rear-ended my car. I was call by an Enterprise representative and received an email confirmation of authorization for the rental and yet I call to make arrangements and they have no cars! Basically I was told by Enterprise sorry but there was nothing they could do! When I contacted Progressive I was told it was out of their hands.”
“I am trying to rent a vehicle with a reservation number from my auto insurance company. I have attempted several locations within a 60 mile radius of my home and magically there is not a car available as apparently there are certain cars available when an insurance company is paying versus when you are paying as an individual. This is according to the customer service rep on their own reservation line. The website itself says that vehicles are available but again when calling the location numbers you are connected to a call center in which they tell you nothing is available. They promise to put in a search for you, but it could take anywhere from an hour to more than 24 hours to get a response.”
“We reserved a car, because we hit a deer and needed to get back and forth from work! We take off work early and drive 30 miles and we get there and we find out that they rented out our car! So I would definitely recommend hertz”
“First I wish there was a place for no stars i had confirmed pick up from 2 weeks ahead to be picked up at a local body shop from where my truck was hit at the hospital an was a specific time an date do to my wife having major surgery when enterprise was called for pickup I was told they had me for the next day but I could come down an wait so the body shop gave me a ride an upon arrival enterprise told me to wait an see if someone would turn one in early I explained my situation an was told to come back the next day an wait to see if they could get one an because of more surgery I couldn't the ones waiting on me said oh well I didn't have to come back an started to patronize me about my situation this happened at 11:00 am on nov 18 at the enterprise al location on Rucker Blvd all 3 employees were extremely rude an very unhelpful when the mistake was clearly on them when i had confirmed time an date but they didn't care an made that clear I left walking down the side of the road because of there lack of concern so called the insurance company told them my experience so they called hertz an was in a car in 30 min they even came to me an picked me up on the side of the road an said they receive a lot of business for that same reason I don't expect enterprise will do anything about this as it seems to be yalls practices an there was around 30 vehicles on walls lot I'm sure they could have done something instead of the gross abusive way they talk an treat your customers an there was one other gentleman who left walking too because of there behavior so it's not a one time thing”
“I had an incredibly frustrating and disappointing experience with Enterprise Rental Cars, particularly at their Palmdale, CA, location. They gave me a car with a bad tire, and when I brought it back in, they “inspected” it and assured me it was "fine. " The next day, the tire was completely flat due to a nail they missed. To make matters worse, they charged me for sending someone to put on the spare.
When I returned to the local store after waiting in line for nearly an hour, I was told they probably wouldn’t have a replacement car. They also told me that if I wanted the flat tire fixed, I’d have to take it to a tire shop. The store manager promised me a free rental as compensation, supposedly linked to my account, but when I tried renting with them again, there was no record of it.
I spent over an hour on corporate chat trying to resolve the issue, only to be disconnected three times. Eventually, I was told a manager would follow up, but—unsurprisingly—that never happened. I’ve lost time and money (including missed work due to the flat tire), as well as any trust I had in Enterprise. The lack of accountability and customer service is astounding.
I will never use Enterprise again and strongly advise others to avoid the Palmdale, CA location.”
“So, I rented a car, a few months later enterprise sends me a email saying I got a camera ticket months later. Soon as i got the email i took care of it and paid it as the agent walked me through the process. However, a week later enterprise took a double payment off my card. I have sent in all my documents and bank statements that I took care of payment; they refuse to give me back my money with PROFF! every agent says something different. I WANT MY MONEY BACK”
“Enterprise gave me a car with low tire pressure they gave me a car with a front end that pulled hard to the right and would shake at times. They don’t test any cars when they come back in they just pass it on to next customer so they can pin the damage on them. They also left a pending charge on my card after telling me they wouldn’t charge anything on card I have been waiting a week for pending charge of 576.00 to be removed from my card. The customer service is horrible at best and watch for them charging for days you don’t have car. The representatives of this company will lie to your face to scam you out of your money. Never go to Enterprise in Danvers on 114 unless u wanna be screwed over.”
“Reserved a car with enterprise only to be told the night before they rented my car out and nothing was available. Reliable? Not even close. The manager called the next day to inform me he found a car for me. By that time...hours after my scheduled pick up time I was half way to my destination. Don't count on this company to have the car you reserve or even have one available. This is the worst rental experience I've had in my life.”
“THE ENTERPRISE NEW MANAGER IN NORTH MIAMI DIENNA J DOES NOT KNOW HOW TO DEAL WOTH CUSTOMERS NOR KNOW HOW TO ADAPT WHEN OTS BUSY HER CO WORKER SAID SHE WAS OVERWHELMED IN WHICH YOU DONT NEED TO APPLY FOR A MANAGER POSITION IF YOU DONT KNOW HOW TO DEAL WITH CUSTOMERS WHEN ITS BUSY. SHE WAITED ALL THE WAY TO THE RENTAL CAR PLACE WAS CLOSED TO TELL THEM TO CANCEL MY RESERVATION AND NOT LET ME RENT OR LEAVE WITH A CAR LEAVING ME STRANDED ALL BECAUSE I ASKED HER WHAT HER NAME WAS FOR MY RECORDS SHE GOT OFFENDED BY THAT BECAUSE I GUESS SHE KNEW OR HAD AN IDEA I WAS GOING TO CALL COOPERATE”
“My husband booked a reservation online for the Newberry SC location because our only vehicle broke down. We purposely called instead of booking online because we live in the middle of nowhere and had to pay $125.00 to get a ride into Newberry and wanted to be positive there was a car available. All of this for him to be told sorry we have no cars. 2 calls to corporate with nothing being done except being told sorry for the inconvenience. Refused to pay to get him back home so my 56 year old husband with cancer is now as I write this is walking the 5 1/2(yep that is the time google is giving us for the walk!) hours back home. They do not care about anything but their bottom line, corporate greed at it's best. Absolutely disgusted with their behavior!”
“Avis car rental in Denver, CO charged us for fees that we declined. When we realized on the credit card and called they wouldn't refund us. They said they have many calls about extra charges. This company had horrible customer service when we stood in line for over an hour at midnight waiting on the car. Then they made us walk the parking lot and seach for the car. When we went to take it back they didn't even have an open entrance for returns. Worst customer service ever.”
“My car was damaged by another motorist and while I had it in Carsmetics getting fixed, enterprise charged me for 4 days and I only had it for 3 days! And on top of that, they told me I had to pay a $50 dollar deposit that I would get back when I returned the vehicle and when I returned the vehicle on the 3rd day at 8:45 am. They told me I wasn’t getting my deposit back. I argued the fact that I was told that they would refund me my money and the employee went into the computer and refunded me my deposit. I will never do business with the Enterprise located at 110 S US 301 Hwy in Tampa ever again. I had to pay for an extra day and nobody callus tell me why! Say clear from this location unless you want them to scam money out of you by charging you an extra day with no explanation! I wouldn’t give them a 1 star because they don’t deserve any stars at all. They are a bunch of crooks!”
