Evans Cycles Reviews

Name: Evans Cycles
Address: Evans Cycles, Camino Park, James Watt Way, Crawley, Sussex
Rating: 1.93

1.9 Rating 491 Reviews

23 %

of reviewers recommend Evans Cycles

About Evans Cycles:

Evans Cycles are one of the UKs largest specialist cycle retailers and we stock variety of bikes, cycling equipment and cycle clothing. The range includes mountain biking, BMX, road cycling, commuting, folding bikes and kids bikes.

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Phone:

01293 574900

Location:

Evans Cycles, Camino Park, James Watt Way, Crawley
Sussex
RH10 9TZ

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Evans Cycles 5 star review on 15th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a bike & accessories 8 May, still no bike. Asked for a refund on 29 June, still no refund. Not sure how it takes two weeks to process a refund. Certainly avoid, there are so many better places to support than this one.”

Helpful Report

Posted 4 years ago

“Bordering on fraudulent. They took payment for an item which was not in stock and would not be restocked. I cancelled the order and six weeks later they have not credited my CC. Contacting customer service is impossible and they quote a delay of 10 to 15 days to respond (or, as it happens, not) to e-mails. One star is overly generous.”

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Posted 4 years ago

“Just Awful I bought a bike online which was pretty straight forward. The bike arrived a week later. Unfortunately the bike's paintwork was damaged which was very disappointing. I emailed Evan's as they aren't taking calls. I didn't get a reply so I facebook messaged them. Finally got a reply 5 days later. They arranged for collection of the bike. I stayed in all day but nobody came to collect the bike. I had to go through same process trying to contact them again. Eventually, 3 weeks later, they collected the bike. I have now been told it will take another 3 weeks to process my refund. ABSOLUTE NIGHTMARE!!”

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Posted 4 years ago

“Dont entertain this company, they have bikes for sale and showing in stock when they arnt. 2 months ago i ordered our bikes and i am still missing one. I have had 2 emails from them in this time, they have now informed me they dont have any of the model i ordered but again no respinse when i asked what is available!!! Im still waiting now, absolute shambles of customer service!!”

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Posted 4 years ago

“They are useless. I ordered two tubes from Evans catalogue and they delivered a different spec. I also paid for next day delivery, but it took several days, to get the wrong one. Was told the catalogue was out of date and to go to the post office to send them back. No apology.”

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Posted 4 years ago

“Absolutely appalling customer service Been over two weeks still waiting for my shoes or a refund”

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Posted 4 years ago

“THEY HAVE MY MONEY BUT I HAVE NO BIKE-RACK FOR WEEKS!!! I bought a bike rack for my car at the start of June 2020. Evans Cycles took full payment and said it would be delivered on 14th June 2020. It is now 7th July 2020 and I still do not have my bike rack. They have closed all their phone lines and ignore emails, leaving me out of pocket, without a bike rack and no way to communicate. I am completely powerless! The local Evans Cycles branch are not able to help and have no contact themselves with head office or distribution. All the online staff have been furloughed, (which I have a lot of sympathy for), but my order was made and payment accepted by Evans Cycles at the start of June 2020 way after the start of the lock-down, so I feel they knew they were not able to process orders at this point but took my money regardless. It feels like Evans Cycles is a company about to go into administration and they are still taking people's money. AVOID, AVOID, AVOID!”

Helpful Report

Posted 4 years ago

“Ordered my bike 5th May, states it would be 18/21 days. It’s been 64 days now. Bike was in stock when I ordered, called a store to ask and was told it was in warehouse getting sorted and will be ready to be dispatched end of May which was in the time frame given to me in the ordered confirmation. LIE AFTER LIE AFTER LIE! Shocking service”

Helpful Report

Posted 4 years ago

“Ordered a Sram GX groupset for £365 inc delivery on the 18th June,money taken, confirmation email received. My order item is apparently at a remote warehouse... I'm actually wondering if they have an offworld warehouse as I'm sure if i'd ordered something from outer Mongolia, it would have been here by now. Sent emails, cant call them bla blah. So today I decided that i would phone my nearest branch to see if they could offer any advice. No answer from the first 3 branches. On the 4th branch I actually managed to speak to a human being. I will leave his name and branch anonymous. I explained the issue and he told me that some staff (not all) had only gone back to their head office last week and found 17,000 emails on their system! My question is why? WTF have they been doing all this time? The chap kindly offered to send an email to HO on my behalf, in an attempt to expediate the order. You never know but i'm currently not holding my breath.”

Helpful Report

Posted 4 years ago

“Evans cycles are a despicable company. They will happily take your money with absolutely no intention of delivering your bike. I ordered a bike from their website on the 28th May, it was listed as being in stock and available for collection in store within 7 – 10 days. After 14 days I attempted to make contact via their online chat feature (as their phone lines are closed) and, after several hours, managed to chat with the rudest person I have ever come across. He stated that they had no record of my order, despite me having the order number and it being displayed as ‘processing’ on their website. Eventually he made some excuse that the order was not completed correctly, this is an obvious lie as they had managed to relive me of £950! I was promised a refund within 5 – 7 working days, yet here we are in July and no sign of a refund yet…. They are extremely dishonest and I advise you avoid them at all costs.”

Helpful Report

Posted 4 years ago

“Disgrace of a company. Left me waiting over a month after numerous calls to finally let me know my bike never existed and they miss-sold. The only slight help I received was from the shop floor team and this is not even their job. Customer Service / company wide communication is non-existent. I read reviews before ordering but thought it can't be that bad - IT IS. Honesty go elsewhere for bigger items (the bikes themselves), go to Tredz or Wiggle they are great. I promise you, you will have a bad experience, spend your cash here at your peril. You get your cash back obviously (I hope) but you don't get your time wasted back!”

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Posted 4 years ago

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Posted 4 years ago

“Ordered goods on line 27th April, no conformation or tracking advice. I've sent four emails, eventually had two replies saying it would be processed and conformation etc would be sent, still waiting. I've asked for my money back, no reply. Can't ring, no one answering. I wonder how many other people can't get there money back. Now 1st July. Avoid.”

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Posted 4 years ago

“Absolute joke!! Ordered a bike and paid. They took my money and then nothing. No confirmation email no nothing... after a couple of weeks I started to worry and tried to email Evans. THEY DO NOT REPLY TO EMAILS. So I tried to call them on the phone and THEY DO NOT ANSWER THE PHONE. They take people's money and then totally ignore them how the get away with it I don't know. Finally after 3 weeks of being ignored I get an email saying my order has been delayed until October!! Now in the process of trying to cancel and get my money back but again can't get them to reply to emails and they don't answer phone calls. AVOID AVOID AVOID!!!”

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Posted 4 years ago

“I went to two Evan cycle stores this week one in Manchester Deansgate and the other near the Trafford Centre. Although I received little help in Deansgate I was totally ignored at the Trafford Centre. Rude!”

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Posted 4 years ago

“Shambles. I ordered two Specialized helmets in May 20. When ordering the items, the website confirmed that both items were in stock, I paid for both items and the website suggested delivery between 7-14 days. I received one Helmet within 14 days but the second Helmet to this day has never arrived (30 June 20). After numerous attempts of trying to contact the customer service via their website, I decided to message them on Facebook. I have just had confirmation that I am to expect delivery after they receive the Helmet to the warehouse (mid July). Would have rated a zero given the option.”

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Posted 4 years ago

“Absolutely terrible service from start. Purchased a norco storm 3 in lockdown. Had riding it for a few times and noticed breaks were getting spongy. I rang it in and told to wait for free service when store opens up. They got worse causing myself to have an accident due to break failure. Upon service I was told breaks are not great. Once received it I had s ride and breaks failed again. Evans cycles adamant they work. Consumer rights rang and I'm taking it further. Avoid avoid”

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Posted 4 years ago

“Item not delivered. Adele never replied to my emails. No idea where my daughters bike is ordered on the 6th June - still no bike!”

Helpful Report

Posted 4 years ago

“Pre Ordered a Smart Trainer. paid in full.. item never came.. no reply to any email.. requested refund.. no response either.. 25 days chasing any response with no luck.. but my money has never been refunded.. A Shame of a company. worst that I ever deal with.”

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Posted 4 years ago

“Took my money but never delivered and did not respond to any attempt to contact them. Eventually Paypal became involved and, after a good while, they agreed to refund my money. other business have coped - if they couldn't they should have shut down..”

Helpful Report

Posted 4 years ago

Evans Cycles is rated 1.9 based on 491 reviews