Ford Reviews

Name: Ford
Address: Abbot House, St Albans
Rating: 1.54

1.5 Rating 270 Reviews

12 %

of reviewers recommend Ford

Company Reviews

Questions

Metrics

1.5

Based on 270 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

Phone:

020 3564 4444

Email:

flinform@ford.com

Location:

Abbot House
St Albans
AL1 2RW

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"This is the worst company ever to get a car from I went through so much was over charged from the price advertised and what we agreed on so when I mentioned it when calling back the guy literally had a not bad but horrible attitude talked to me like I was nobody si they definitely don\u2019t value customers but on top of all that, the seller stole from me off the vehicle I was purchasing they told me they would reach out to him to find out what he did with it, I waited a few days then I called back just to be given the run around but I found out that he was eventually fired because it happened to several people including myself and although they are responsible for their employees and they were aware of these complaints the problem was not rectified because they weren\u2019t concerned, I went through so much to get them to fix a part that I was told would be covered under the additional warranty I purchased which in pitching his sales he said it covers bumper to bumper damage and coverage for an additional two thousand and something dollars and after having the vehicle a couple months the inside panel from both the driver and passenger door started disconnecting they said it didn\u2019t cover it but at the same time I only had the vehicle a couple of months. I reached out to one of the owners of the dealership by email and asked him to please contact me as I had recently purchased a vehicle from the dealership where he\u2019s part owner and I would like to talk with him and he never responded i know it was his correct information because he was in there the same day passing out cards saying if we have a problem to contact him directly I guess it\u2019s all apart of the scheme but then to top off all that there\u2019s a recall on a part on the vehicle now my truck was at the Ford place in Tallahassee Florida at the time because the tail lights had went out, I got an oil change and alignment they didn\u2019t bother with the recall I live in Georgia so I took it to the Ford dealer their to address the recall and the one guy looking at the computer asked the other guy what to do and while I\u2019m standing there he says well you print it out and stable something but anyway he says but if our guy doesn\u2019t want to do it we\u2019re not gonna do it I was shocked I mean snobbish but in front of the customer but if it was something I was paying for it wouldn\u2019t be an issue then I called Ford Motor Company at the (800) to let them know about the experiences I had because if it\u2019s a recall it\u2019s a requirement and deemed as something serious so how can I go about this I don\u2019t want to be driving and something goes wrong and I get injured he replied find a dealer who is willing to do it so I says that\u2019s why I called it says you call call Ford for help because these two refuse to fix it, he replied they can pick and choose if they want to do it or not so I said sir so you\u2019re saying even though it\u2019s a recall they still don\u2019t have to do it he said no so you just have to keep checking until you find somebody who will."

Laura

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with Ford for over 15 years. I have leased all our rvs, leased cars when we travel across the world, and my own personal car has been leased for over 15 years. We are dealing with east court ford lincoln in scarborough,, Ontario Canada. We have come to the end of our current lease ,and we went in a few months ago to renew our lease with them. We got our new bill of sale. Today we called in to ask for a copy of my existing bill of sale. The sales representative Sammy makhzani blatantly outright said he was not going to give it to us. (In his mind he thought he could pull a fast one on us and make money by selling it himself.). This is extortion, blackmail, and thought he could bully us. So we told him it isn't legally right and blatantly fraud if he didn't give us our bill of sale. He then proceeded to blackmail me and asked me to sign a document or send an email stating that i agree to pay an additional 2000 dollars more to our new leased car that would come to us in May or he will not give us our bill of sale. We have recorded our conversations with him. Now we know what people mean when they talk about sleepy car salesmen. I can say I have now experienced it. I have left numerous messages with the manager of ford. We have called Ford Canada and there has been no one that has gotten back to us. We also called the finance manager and the senior manager Prince sibal who hung up on us because we told him what had happened and we also mentioned to him that we wanted to sell it directly to a car dealer and he said we can't do that, and thats the policy. We asked him where in the policy is that stated and he hung up.. But we called the leasing company and they said they said it's very straight forward and they should be able to do that and all dealerships are aware of that. This has been the worst experience we have had. This has left such a disgusting taste in our mouth. I definitely will never go back ever again to ford. I will also make sure I let every single person I come across the fraudulent and shady sleezy experience I've had. I am going to make sure this is looked into.”

Helpful Report

Posted 3 years ago

“Ford BUMPER TO BUMPER WARRANTYdoes not EXIST! I own a 2020 Ford Escape Titanium Awd that I purchased new and FORD will not honor their WARRANTY, to fix my sagging drivers seat. I have contacted Ford Customer care team and they claim it is not under Warranty? I have left a review ON FORD'S WEBSITE and still no RESPONSE. Sorry I ever bought a Ford!”

Helpful Report

Posted 3 years ago

“On March 21 2021, I purchased a new Ford Escape Titanium Awd and less than a year the driver seat bottom is sagging. I returned it to the purchasing dealership Lafayette Ford in Fayetteville NC. I was informed that this was common case for the seat bottom as it's related to the material used in the seats, Ford will not honor their BUMPER to Bumper Warranty for this! I contacted FORD'S customer care and opened a claim, they never responded to me personally. I think it's a shame that FORD can refuse to honor their WARRANTY just so they can MAXIMIZE THEIR PROFIT! The CEO of FORD Mr Farley has made it clear that the WARRANTY is costing FORD'S it's BOTTOM LINE, and he wants it to STOP! FORD states that CUSTOMER SATISFACTION is IMPORTANT, yet they will not HONOR THEIR WARRANTY! Why buy a FORD, if their goal is to take your money and then DISRESPECT YOU AS THE CUSTOMER? Beware of FORD and the LIE that there is a Bumper to Bumper Warranty! It's not there, I know as I own a FORD!”

Helpful Report

Posted 3 years ago

“Bought a new 2020 FORD escape titanium awd on March 21 2021, and less tan 11 months driver seat bottom is sagging! Yes I am actually sitting in a hole while driving this Escape! Took it back to dealership where purchased and was told by a Ford technician that's expected characteristics of material used in the seat. I didn't pay $35000 to sit in a hole while driving. I contacted Ford Customer care and was told FORD will not help me. FORD'S BUMPER TO BUMPER WARRANTY COVERAGE should cover this 3 years 36000 miles! I have read that FORD'S BUMPER TO BUMPER WARRANTY is costing FORD'S BOTTOM LINE, PROFITS. If FORD quit using substandard material in their products they wouldn't have claims that cost their bottom line! I want my seat replaced! It's under warranty!”

Helpful Report

Posted 3 years ago

“I just purchased my 2019 ford explorer in july 2021. Around January 2022 a tear developed in the drivers seat, right in a crease. Needless to say, i spent $36,000 on this car i expect the leather to last linger than 6 months. I spent a month and a half getting the run around by ford customer care center. I had a terrible experience with Poage Ford in Bowling Green Mo, they tried to say it was a puncture. I don't wear things that would puncture leather. Then agreed to give a 15% discount to fix, reminding me they didn't have to do anything. Im a social worker that works out of my car, i put a lot of miles on a car. I really hoped to have this vehicle around another 10 years like i did my jeep but it's not starting out that way. Ford customer care decided after a monyh and as half run around and getting a second opinion by another dealership (that said it wasn't a puncture) that they could not help me. Just a warning fords leather is cheap snd will not last and they don't care. Just a warning. I will never buy a ford again nor will i get leather seats.”

Helpful Report

Posted 3 years ago

“I have a small company and have a 19 plate Ford Ranger and 3x 18 plate Transits, and have tried to keep my loyalty to Ford. Had a service with my local Ford dealer who advised me that there was a small oil leak on the engine, but they didnt tell me where. I asked why they did not find out approximately where this leak was while up on the ramp, but was told this 2 minute investigation was not part of the work schedule. Helpful. Whilst having tyres changed elsewhere i was advised the leak was from the rear crank main seal, and should not break. I asked Ford on the phone if this was covered under warranty they advised it was so i took it in for work. They called me later and confirmed it was the seal and not covered under warranty as I had more than 62000 miles on the clock, something they already knew from the reg and service?? I then asked why had i been told to waste my time bringing it in which I have now lost 2 days on without a vehicle I use for work. Following up with conversations to the head office I was given the Billy Big B brush off. I was warned about Fords after sales treatment All my vehicles are up for replacement this year??? UM”

Helpful Report

Posted 3 years ago

“I am not one to complain nor post much especially reviews. When it comes to my children's safety i have something to say. Called Ford this morning apparently, they don't care to investigate why the airbags in my FORD FOCUS did not deploy. I had the officer, nurses and doctors ask the same question. My son was driving my car when he was hit on the driver side front. The impact was hard it swung the FORD FOCUS 90 degrees in the opposite direction. I am Blessed to have my son alive although we spent the day in the hospital till late night due to concussion and several points of impact especially since he did not have the airbags to lessen the impact. Needless to say, after 20+ years of owning and blindly believing in the safety ratings FORD claims to have i am taking my business elsewhere. Of course, they are not allowing me to add pictures as they say a picture is worth a million words. Just wanted to share my unfortunate experience with our FORD FOCUS hope this can help someone whom is looking to purchase a FORD vehicle.”

Helpful Report

Posted 3 years ago

“I have patronized Ford for 40 years, but no more. When my car's rear safety assistance setting was off since I had taken my car to dealership, I ended up hitting a tree, because no alert went off, they don't respond or take responsibility. Good bye Ford.”

Helpful Report

Posted 3 years ago

“My car was called back over erg . I had no recall letter . I was putting excessive fuel in my car . Yet my complaint is being ignored as I had headaches yet firs will not talk to me due to it been Saftey matter . Contact your insurance. My insurance Complaint told me it’s a warrant issue. The case Magee at fords is called Penny whynskey . Awful treatment fundamentally the criteria is flawed”

Helpful Report

Posted 3 years ago

“27 weeks awaiting on delivery of mobility vehicle. Several delivery dates. Still no vehicle or date”

Helpful Report

Posted 3 years ago

“I ordered a Mach e in March and was told it would be 20 weeks to delivery it was been delayed 4 times and will now be December at the earliest. Ford tell me they are only compensating American customers ?! I’ve been told it’s like waiting for a bus Ford tell me you can get on first but May get off last What kind of customer service is this !!!”

Helpful Report

Posted 3 years ago

“I purchased a ford f-150 about 3 weeks ago. I call my sales person back a couple days after purchase about a whining in the truck. took it in today and they give me a letter from ford about a whining in the transmission 10R80. I was told there is nothing they can do about this. well Ford this UNACCEPTABLE. your people at Hardy ford in Dallas Ga. knew about this proplem but did not share this with me. I fully expect ford to make this right. this is no way to do business.”

Helpful Report

Posted 3 years ago

“I bought my Ford tourneo custom 8 seater titanium X on the 28 December 2018 costing £40000, I bought it through finance putting a deposit of £15000, after less than a year I started getting problems with the gear box send it to them, they just rest the management light and gave it back to me, after few weeks once you go over 40 miles per hour few light come on and it reduces the speed. I took it to ford the took 2 weeks to diagnosed the problem at the end they had to change the gearbox Millage at that time was around 45000 . So it took them all 3 weeks before they gave me back the car. I told them am a taxi driver and I need a car to work but they completely didn’t care. That was last year. This year in February I had to change the alternator. And last Friday I found that my battery is overheating and smoke was coming out, call all ford dealer garage the nearest appointment I got is on the 25 of October which means am out of work for 2 weekends. Nobody cares about your lost of income even your van is still on warranty. During lock down Ford finance was calling every other day threatening to seize the van. My wife had to sell her jewellery to pay off the finance. All I can say never buy a car from Ford specifically if you are using it for work purpose. Unreliable vehicles Poor customer service Poor after sale service Very disappointed with FORD”

Helpful Report

Posted 3 years ago

“DETAILS OF COMPLAINT 1. My son bought this car being his 1st purchase of a vehicle from a dealership because I need a car 2. The service from the salesperson was excellent 3. The car howwever had way too many problems since the beginning 4. Since purchasing the vehicle, due to the pandemic whilst still discussing the paperwork we went into lockdown 5. My husband Mr K.M. Reddy struggled with uncontrollable seizures during the lockdown 6. My son Nathan Reddy was Covid positive 7. I took the strain and struggled emotionally 8. The car has been heating up badly since purchase and no lights were visible on the dashboard. 9. We had to change the coolant bottle 10. I took the car in for service on 6 March 2021 when Palesa advised that the service had expired and on the same day my husband took violently ill yet again at the dealership when I had to rush him out without making further enquiries 11. In June I took the car in and discussed in length with Robert Nunes the DP for Mazda/Isuzu from whom the vehicle was purchased from although he sounded very promising and could not assist me and kept me waiting for a long time as I had to make the effort to call him and visit him. 12. This added to my stress and financial burden 13. Andrew Weilson the DP for Ford who is attending to the service/repairs was accomodating and advised that he will assist until my last encounter with him together with my son when he stated that he was rather busy and abruptly requested that we leave. We left shaken and traumatized from his behavior 14. Over the years I have driven 2nd hand cars bought from individuals that lasted a long time even after I resold them. 15. This being my 23-year-old son at the time of purchase first used car from a dealership with so many mechanical problems, I am beginning to question the credibility of the road worthy report especially since the vehicle was not used that often due to lockdown and has left him devastated and probably no faith in these dealerships 16. We have incurred unnecessary expenses since purchasing this vehicle”

Helpful Report

Posted 3 years ago

“I am saddened that I had to give such a low review regarding Al-Spitzer but the way I was treated was very disappointing! Told by my local mechanic the issue with my car was from a reason of 2015 Ford Focus Recall. I was told that Ford would need to fix with no charge due to the recall. Knowing my title was a salvaged title, I asked my local mechanic did that matter and I was told "No" they still have to repair. I set appointment with Al-Spitzer on September 9th and dropped off my car. I receive a phone call from Ford Service employee to be told yes the car does have issues due to the reasons of the recall....BUT they can't repair because my title was salvaged. (My car was in an accident before I purchased and man completely rebuilt the car) I said I don't understand my local mechanic told me to bring to you and it didn't matter it should be fixed. AL-Spitzer employee then starts going over "MY BILL" I said bill for what? He said "well we still looked at your car and told you what was wrong." I said, yes but why would you have them still look at my car if you knew right off the bat that it was a salvaged title and you couldn't work on it? He stated "well we assumed you would want us to look at it." I was in shock, you "assumed?" why did you not call me and ask me first then. He was very dismissive and proceeded to demand payment. I am speechless that a company would be so disgraceful to take customers money so underhanded. I am still trying to find out how my title being salvaged that my car does not deserved to be repaired with the recall. I was told it needed to be a "safety recall" before they would repair it, well I have read the recall guidelines and it states with this issue in the car, it can leak transmission fluid and even catch fire. So the fact that any of this can happen my car should be repaired like any other. I will be reaching out to multiple websites to pursue my money returned from Al-Spitzer for underhandedly charging me along with getting Ford to repair my car before I end up in a car accident. So at the end of the day SHAME ON YOU AL-SPITZER!”

Helpful Report

Posted 3 years ago

“My first American ford looked new one owner low mileage FordRanger 2013. I will never ever buy ford again. The parts $500 dollars for timing belt. The fixing $1,500. Dam trash came out so expensive. I never had to pay that much Japanese cars….”

Helpful Report

Posted 3 years ago

“I bought an extended warranty for my 2016 Ford F-250. I sold the truck and tried for three weeks to transfer the warranty to the new owner. I was told by their help line to go to my dealership. When I did they sent me back to the help line who once again told me to call the dealership. This is only one example of what they have put me through. I have spent hours and hours and numerous calls, emails, letters, dealership visits, etc. Today I finally got an email that says that they will transfer the warranty to the new owner. Based on my experience with them I can only guess that they deliberately make the process as difficult as they possibly can to discourage people from transferring their remaining warranty to the new owner. I will never spend another dollar on a Ford product and will encourage anyone who will listen to do the same.”

Helpful Report

Posted 3 years ago

“Ford have successfully provided me with the worst customer experience of my entire life. I purchased a C Max in 2017 and all seemed good up until a recent trip to Cornwall. We broke down in Devon. The car was towed to an RAC approved garage for repair. The garage then told us that the engine and turbo needed to be replaced at a cost of £4,000. Given that the car is still worth approx £8,000 we begrudgingly approved the works, and the most economical plan of action was for us to leave the car in Devon whilst we returned home (Hertfordshire) in their courtesy vehicle. I then learned that the EcoBoost engine had a bit of a reputation for this (and bursting into flame! Which ours thankfully did not). Ford have been offering refunds to affected customers. So I emailed them. Meanwhile, we broke down again due to a faulty fuel pipe. I was stranded in a bush with my children on a dangerous road for over 3 hours before being towed back home. I was then informed that the refund was not going to happen because we hadn't used a Ford garage or used official Ford parts for the repair. Something we couldn't have possibly known before our engine decided to kill itself on the a303! I then decided to take the car to a Ford garage for the subsequent repair of the fuel pipe, which cost us a further £250. They wouldn't refund this either, despite the fact this probably wouldn't have happened without the earlier engine fault. Overall, I am now left absolutely fuming with Ford. The car has cost us an absolute fortune, just to keep it on the road. I will never be a Ford customer ever again. If you are thinking about buying a car from Ford. Please do not. Walk away right now. They clearly haven't tested these EcoBoost engines properly, and are not dealing with claims fairly. The refund I wanted from them was for the sh** engine that died. Not the new one I had to pay for. In my eyes, the requirement to use a Ford garage and parts to qualify for this refund is an absolute joke.”

Helpful Report

Posted 3 years ago

“YOU THICK BUNCH OF C*NTS! I've been having my Service & MOT with you since I got my car when the 65 reg came out so I get free AA call outs, just phoned them as my car won't start & it turns out the member of staff who dealt with me HASN'T VALIDATED my membership so they WON'T come out to me!! Now I've got to get in touch with you muppets tomorrow (Sunday June 13th) in hope that this can be sorted, wasting my time & I've no idea how long I've to wait at home WASTING MY SUNDAY!! In the mean time I DON'T HAVE A CAR you C*NTS!! INCOMPETENT!!”

Helpful Report

Posted 3 years ago

“Well, I just got off of the phone with Ford “Customer Service”. My car needs a transmission module that for what it seems is a known problem for my 12 Ford Focus. Guess what? The warranty for this expired on 05/26/2021. The supervisor told me that everything has a time line and the warranty expired and he could not do anything for me. He told me about the pandemic and they do not have power over the production. Which I get, but how it is my fault? So, I asked the supervisor: And how it is my fault? I understand that everything has a time line. So lets do this, if everything has a timeline can you please tell me what is the timeline for the part? So, again I asked him. I see that everything has a timeline. (he told me everything has a time line and the one for my car has expired). So tell me, what is the timeline for the part for my car? This way I can make the math and calculate how much I will need to gather to pay for a rental out of pocket because Ford can not deliver the part. Because how is that my fault that Ford does not have the part? Told him, !ok I will pay the repairs. Tell me what is the timeline for the part if everything has its timeline…. Kept asking and he did not have an answer… He hang up on me and sent me directly to the survey. I will fix this and will get rid of it and #fordneveragain. My boyfriend was planning to get a Ford Explorer. Already told him that never… ever… ever… again a Ford vehicle will get into my garage. Too bad. Here I go, pay who knows how many months out of pocket for a rental.”

Helpful Report

Posted 3 years ago

Ford is rated 1.5 based on 270 reviews