Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.30

1.3 Rating 1,025 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 9th October 2024

Susan ^paul

Furniture Village 1 star review on 19th September 2024

Sue

186

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shocking no delivery promised 21 days lol 2 month nothing stay clear worse company going customer service terrible fob u off”

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Posted 2 years ago

“I have just received my delivery today (22 Dec 21) for a table I bought on 11 July 21. This is after months of one story after another about what was happening to my order. I paid for assembling and installation of the table on delivery. The driver and his associate dropped off the packages at 9am and I am writing this review at 11.30am and they are still nowhere to be seen. They left ostensibly to find "suitable parking" and literally did a runner. Calling Furniture village before making any further decision. Shocking service”

Furniture Village 1 star review on 22nd December 2021

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Posted 2 years ago

“Run, run, run! Customer service is shocking. If you want to cancel an order you have to pay 25% of the total order as penalty. The sofa I ordered cost £6,000 and now they want £1,500 to cancel the order, otherwise it can't be done! I placed the order in November and the sofa will arrive in 5 months time! No one is working on our sofa, surely they could cancel the order but they won't do anything once they have your money! They are only interested in taking your money and then for any problem they find no solutions. I will have to contact ombudsman to sort it out some how... I strongly recommend to stay away from Furniture Village!!!”

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Posted 2 years ago

“Get the money you are willing to spend at Furniture Village, scrunch it up and throw it directly into a burning flame. Product never arrived and shocking customer service! Please just save your money”

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Posted 2 years ago

“Furniture Village Preston Store. i ordered furniture 12 weeks ago and was assured that there would be no problem on receiving this in time for Xmas , ordered was delivered Sunday 19th with half missing !! i went into the branch and spoke with the sales agent Carol who had the audacity to state that i should be happy that half had turned up !! they could not given me an explanation as to why only half my order turned up and said i would have to wait until i received a call from the distribution team. the service i got from the store was nothing short of appalling , i have spend thousands over the years at the Preston store but this will be the last time..... 0/10 for customer after care and externally rude and arrogant staff....”

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Posted 2 years ago

“The leather sofa arrived was nothing like showroom one ..leather was baggy and not made well considering it cost over 3k..furniture village sent someone out but they said leather was natural and no problem with it so if I wanted to return I would lose 25% of what I paid ...called citizens advice and goods I received should be of same quality as showroom so eventually got full refund ...took 6 weeks mind you even tho they said maximum of 10 days ...fight your corner if you are unhappy”

Furniture Village 1 star review on 20th December 2021

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Posted 2 years ago

“DO NOT BUY FROM THIS COMPANY. Not only you will never receive the item, you will also spend hours, days, weeks, months trying to get your money back for items which never arrived. Their customer service has actually left me speechless.”

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Posted 2 years ago

“Ordered a lamp, arrived faulty after months of waiting. Then waited months for replacement. Then requested a refund and not being honoured. Furniture Village have had my money for months, supplied me with a faulty product I cannot use. Poorest customer service I have ever experienced. I would avoid the company at any cost.”

Helpful Report

Posted 2 years ago

“Serge from the after care sales team, needs to be sacked! He is so unhelpful, forgetful, leave a voicemail with the wrong telephone number and doesn't even introduce himself on the phone. I now found out he was dealing with my case which seems never ending to solve. Doesn't email when he says he will, AWFUL customer service!!!”

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Posted 2 years ago

“Absolute rubbish! Unfortunately for furniture Village this is based BJS who Distribute for Furniture Village for damaging my furniture without a care in the world twice for the same product 😡”

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Posted 2 years ago

“Awful service, this company is happy to take your money and give you nothing in return!! Ordered in August with 12-14 expected delivery. Have just been fobbed off ever since and have been given no expected delivery date. Customer service is shocking and the excuses vary. Should not have been so naive and wished I'd read reviews prior to purchasing. Will never buy from Furniture Village again!!!!”

Helpful Report

Posted 2 years ago

“Ordered sofas in July, said they would arrive in November, then delayed by another month, upon arrival, sofa chaise frame was damaged, recliner chair not even working and now will take another 5 months just to reorder a new one since they have been damaged. Customer service needs to be improved! They are ringing and also giving out the wrong telephone number when leaving a voicemail. Everyone needs to be sacked there, including delivery drivers!”

Helpful Report

Posted 2 years ago

“Unfortunately can't give less than 1 star! The whole experience has been dreadful. Bought 6 chairs in August 2021 with an estimated delivery date of late October. Mid-October delivery date moved to mid-November, then early December, then 17th December, then 20th December and now mid-January. No communication whatsoever. All dates were given over the phone upon an average waiting time of 45min. Failure to deliver within a reasonable time and after the agreed deadline is a breach under the Consumer Rights Act 2015. Furniture Village operates as an outlaw and is getting away with it. Don't trust them”

Helpful Report

Posted 2 years ago

“Had a new sliding wardrobe fitted in May 21, within a short time one of the doors has come off its runners. Can I get them back out to fix apparently not as they won't respond to my calls or emails. Lynne”

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Posted 2 years ago

“Absolutely appalling service since ordering my furniture in Slough. Furniture over three months late. When it finally arrives there is damage to the table and there is no bench to go with the dining table. It's been over a month and I've had zero updates despite me leaving various messages and emails, even twitter has not responded to my messages. Absolutely appalling service. I will not be buying my furniture from here again. The above is just a shortened version of my issues. Save yourself the stress and read all the negative reviews! They are all around very similar issues about the low level customer service, lack of replies and failed delivery installations. Xmas is fast approaching and I doubt the bench will arrive, causing further undue stress!”

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Posted 2 years ago

“The wrong sofa was delivered, no returned email, so I went in the store, and was told the colour is right, so that's all that matters. The man kept talking over me not listening. When I called the man on the phone was laughing and mocking me. I will try to talk to the manager again, but they never seem to get him for me, I wonder why? Nasty horrible staff. Go to Dfs they are a professional company.”

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Posted 2 years ago

“Appalling customer services. Placed order in June stated 6 weeks delivery timescale. Multiple calls to customer services with delay after delay, unhelpful agents who never got a manager to call me back when requested /promised. No communication from Furniture Warehouse until they sent an email in December saying delivery delayed until January! Called back yet again to get a refund.”

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Posted 2 years ago

“DO NOT USE if you want to receive your furniture. Asked to pay for our table & chairs on 10th November- which we did- as the furniture was in stock, sold our own furniture and received the table on 17th. All good so far except that still no chairs!! Apparently coming from supplier who has had them in stock since end of November and after many many phone call and promised call backs still waiting.”

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Posted 2 years ago

“Furniture Village in Guildford are the worst company I have spent money with, I will never purchase from them again. £5,600 spent in May on Lounge sofa's, Dining table set and Sideboard. ETA was 12 weeks, no communication from them, we had to telephone to find out it would still be weeks until delivery - yes we are aware of the current situation! We were overcharged by £70 - Do check their adding up, it seems some salesmen failed in Maths class! A sudden call to say part of the order would be delivered next day left us little time to organise removal of existing items - they even got that wrong. We had to wait a further 4 weeks for the remaining part of the order only AFTER contacting them and our items were actually sitting in their warehouse. Several promises to call and update us did not happen, perhaps an overview of all staff and levels of communication might help? Very poor service all round. Shop elsewhere!”

Helpful Report

Posted 2 years ago

“Order - 8091EE041 Let me just start off by stating I spent around £10,000 this year at the Gillingham show room, no issues. We then we made the error of ordering a £200 rug from their online store. We ordered this on 8th July 2021 and patiently waited, having waited 8-12 weeks for the furniture ordered from the showroom. Around 3 months later we called Gillingham and were told we had to call the online shop as separate entity. We then called a couple of times but had to go as was waiting over 20 mins a time. We decided to email instead. Never got a response from emails. By the end of October I managed to get through to someone on the phone who told me that the shipment was in Dartford and would be delivered soon. Having waited 10 days with no rug I called back again; the next assistant called the supplier while I was on the phone and to much shock said the rug had been delivered at the end of July. Well, we had never received a rug, never had a note through our door, never had an email and defiantly no call. Apparently, it had been delivered to a neighbour unbeknown to us. They then provided an email with proof of delivery and picture of the neighbour receiving the rug and suggested we make contact. I then had to go have a very awkward conversation with the neighbour who suggested they had never received the rug; once presented with the photo the story changed that they had left it on the road outside our house as no one was in. We then emailed them to say we wanted to make a formal complaint, as we were never informed of the delivery to our neighbour and had wasted a lot of our time on the phone and emailing, as well as waiting for over 3 months - not to mention the awkward exchange with my neighbour. We never got a response back, sent another email, again, no response. In total we had sent 6 emails over the course of this endeavour and maybe had 1 response. After waiting another 2 weeks with no response I thought I would have better luck on the phone. I asked to speak to a manager and was told they were busy and would call me back, so provided my details. No call back for two days. I called back again and said I needed to speak to someone today and I had been waiting for a call back. Finally, I got a call back from a manager who didn’t seem to have any idea of what was going on with the order, in fact every time I called this company, I had to explain the whole story again and again. Anyway, he asked me what I want to do, refund or the rug, I said I want both. At this point I felt we deserved both with the amount we had recently spent at the Gillingham showroom and all the terrible service, no response and wasting of my time trying to chase them up. I was told I could not get both. I insisted and he told me he would see what he could do. I did not hear back from him. I had waited another 10 days. I decided to call back again, this time the assistant couldn’t put me through to the manager but asked what was going on, and I explained again. He then asked what I wanted to do. Being exhausted and dejected by this ordeal and with no acknowledgment from management, I thought the best thing to do would be to reorder the rug and once received, I would then attempt to get a refund for all the time wasted and poor service. The assistant then said he was reordering the rug which should be with me in a week. A week went by and we then had a refund turn up in the bank, no rug. I urge anyone out there looking to buy anything from this inept bunch, PLEASE DO NOT!!!! Worst experience I have ever had to endure while buying something online. Zero customer service, awful communication, management which don’t care or respond and never any notes made regarding my ongoing issues.”

Helpful Report

Posted 2 years ago

Furniture Village is rated 1.3 based on 1,025 reviews