Furniture Village Reviews

Name: Furniture Village
Address: 258 Bath RoadSlough, Berkshire
Rating: 1.29

1.3 Rating 1,056 Reviews

7 %

of reviewers recommend Furniture Village

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Phone:

0800 804 8879

Email:

online@furniturevillage.co.uk

Location:

258 Bath RoadSlough
Berkshire
SL1 4DX

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Furniture Village 1 star review on 5th December 2024

A A T

Furniture Village 1 star review on 9th October 2024

Susan ^paul

191

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This firm feels like they are operating as a large scale con. What I received was of much lower quality than the one in store and I have been trying to return it for months. The staff make you go around in circles and keep restarting the whole process. The staff then progress to making various threats and ignoring any requests.”

Helpful Report

Posted 2 years ago

“Ordered my sofa at the beginning of July last year .. a year later I am still waiting for my sofa that I have paid for !! I have a phone call to say my sofa has arrived to be told on 3 occasions that it has been “lost in the warehouse”. I had to fight to be able to get a loan sofa when this first occurred in October barring in mind I was 7 months pregnant. The loan sofa arrived broken and we had Someone come put to look at it from furniture village who said we should never have been left with it and it’s not fixable.There has been no replacement and we still have a broken loan sofa a year on with no sign of our sofa. I have never received such bad customer service and am still waiting for answers. Very upset. After posting a Google review nearly a month ago I got a reply and the review and was asked to send a email to an address… still no reply. They have my money and I still have no sofa and it will be a year next weekend that I ordered it. Really don’t know what to do now. Disgusting customer service”

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Posted 2 years ago

“furniture village old trafford WARRANTY DODGING RETAILER furniture village old trafford COZEE RUBBISH LEATHER SOFA £1200 Warranty dodging retailer .... furniture village old trafford. rubbish cozee leather sofa. 4 months old, but they just ignore customers who complain .they claim they can NOT do anything EVEN THOUGH ITS GOT A 2 YEAR MANUFACTURES WARRANTY. 20 YEAR COMPLEMENTRY WARRANTY 5 YEAR A GUARDSMAN WARRANTY ITS COVERD FOR NOTHING..ALL THIS AND COVERD FOR NOTHING. A 4 MONTH OLD SOFA..can you imagine what there sales people have to put up with all these faults none of their problem.... please be carefull buying from furniture village,any where..and dont get conned into buying the gurardsman, 5 year guarentee because its totally worthless..even their 2 year manafactures warranty is non existant in may 2021... we orderd a cozee. 3 seater leather sofa.cost £1200 we were Conned into buying guardsman 5 year extra guarentee. because its totally useless . we waited till the end of october 2021 to get this sofa, looked great . felt very comfortable it was springs inside... the cushing inners...then about 6 weeks after..we noticed the cushion had sags in the leather, a crease started to form..leather with a ugly crease and sagging cushions. did not look good.tried to call them but impossible.nobody around.tried email too. they wont reply either. tried to make a claim on the 5 year warranty but they wont do anything if its still under manufactures warranty. so we tried to sit on one cushion to see if the cushion plumped back ..but not enough to take the sagging out..then we started to feel the springs in the cushions come thru. tried to phone these people..but cant get through..emailed them but no reply,, so went back to the store..told them the fault... they we quite good and emailed.their claim dept. a few days after i got a email.asking me to send photos.which i did. got a reply finally..sombody will get back to us shortly..we did get a call from an asessor..saying they cannot even look at the sofa for months..then make a decision.and get back to furniture village.for them,to get back to me.but by then the leather will need replacing .so a total waste of time. i gave my old sofa to the charity shop.thinking id bought a decent sofa from a reputable company. so people be very aware..Cozee leather sofas have paper thin cushion inners. not like in the show room the sofa ..like you sat on..i even asked for the one in the show room..but thats a special item.. my sofas only 4 months old.with a 5 year guarentee and starting to look like a dossers sofa now and ive not heard a word from furniture village o r even an email after i sent the photos not heard anything from them yet. been waiting over 3 months now and the sofa looks horrible..so remember take this as a warning. 20 YEAR FV COMPLEMENTRY WARRANTY. 2 YEAR MANAFACTURES. WARRANTY. 5 YEAR GUARDSMAN WARRANTY ON A 4 MONTH OLD SOFA. AND YET I STILL HAVE TO TAKE YOU TO COURT. BLAH BLAH BLAH . to all your replys thats all they are..replies yes generic replies thats all they are. yes another useless reply REALLY! it cannot be made up!”

Furniture Village 1 star review on 24th June 2022

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Posted 2 years ago

“We Brought our sofa over a year ago we took insurance out but been told that my cushions Have turned mauve because it’s facing the Sun !!! My sofa is facing the TV I’ve been told there is nothing they can do about this no one even came out to look . And then I get a email saying if I can prove it’s a manufactured fabric fault they will look into this . This surly is there job to sort this out that’s why I paid 250 insurance 😡 All I wanted was for them to replace 3 cushions now I have a £4000 so far that is mauve and grey . This is disgraceful by your company over the years I’ve spent a lot of money with yourselves and so have my in-laws but now we have learnt our lesson don’t trust your company and I’m sorry I will let the public know that you will not help me replace my 3 cushions even though it’s not my fault This happened to my table that we ordered at the same time problems with that as well and my in laws sofa was delivered with the wrong cushions Disaster after disaster after disaster So so up set”

Furniture Village 1 star review on 23rd June 2022

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Posted 2 years ago

“Shocking quality products and even worse customer service. Never ever shopping here again!”

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Posted 2 years ago

“Purchased an very expensive Italian Nicoletti sofa and 2 arm chairs - paid over 3.5K. Ordered the suite in June and it arrived late in September. The most uncomfortable sofa and arm chairs we have ever owned. Avoid Furniture Village at all costs.”

Helpful Report

Posted 2 years ago

“Thieving company taking our money and not sending a replacement. DO NOT USE. Stupid, terrible, ridiculous, rubbish, unprofessional company. Ordered a 3 seater sofa and a cuddler back in November 2021, said it would arrive 20 weeks later. And so they did in April 2022 with a malfunctioned cuddler and the three seater sofa's spine completely broken. They told me we don't have to do anything, they logged it and the company will resend a new sofa in however long. I chase the village up several times and I explained we require a replacement for the sofa and we need someone to come round to take a look at the cuddler as it isn't working electronically. I was then on the phone to someone else a second time and had to explain myself the situation, worried this time the message was not getting into them as they can't understand the very simple situation I am in. They managed to send someone round to fix our Cuddler, and at this point I am praying they are getting our replacement sofa ready for us. 9 weeks pass, no word from the village, I get through to their customer service and the woman tells me no replacement is on its way! Nothing! And what is worse, the type of sofa we requested doesn't even exist anymore. My partner and I have been in our cold conservatory during the winter and during the summer boiling whilst we wait for the Village to send our replacement sofa so we can finally use our lounge we haven't been able to use since Christmas. This is a terrible company who don't know what they are doing and would have got away with over £2000 of our money if we just kept waiting and waiting. DO NOT USE.”

Helpful Report

Posted 2 years ago

“I would give less if I was able , my order number 249 184 931, sofa arrived with a biro mark on the cushion, I have dealth with 5 call center staff who all request the following as shown , and they have no interest in resolving this follow my advise shop elsewhere as problems they do not want to deal with, I have sent images twice , but ellie states she is unable to open in house emails rearlly and sent this email , rearlly, is this the standard/ benchmark for furniture village, over a month of going round in circles, I very regret dealing with this company , I also have to work, and they do not respond to complaints as in there website , terrible experience, frustrating and very annoying”

Furniture Village 1 star review on 14th June 2022

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Posted 2 years ago

“Shocking company. Terrible customer service. Had to get manufacturer involved for faulty goods. They forced Furniture Village to take it back and refund us. They made an appointment to call and issue the refund after 10days and then didn't keep the appointment. Still chasing them. Absolutely shocking lack of customer service.”

Helpful Report

Posted 2 years ago

“I went to Furniture Village in stevenage and was met with exceptional customer service. Very friendly and accommodating. Fast track 12 weeks on still not sign of the bed I ordered and despite being promised by the manager that he was personally chasing it up 24 hours before delivery they cancelled blaming it again on the supplier. When I phoned up to chase the first time I was met with such rudeness on the phone by another member of staff and despite reassurance given by the manager I am still 12 weeks in without any guarantee of a delivery date. This bed was for my son. I would advise against using this company. I ordered my own bed through marks and spencer and they delivered when they said they would.”

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Posted 2 years ago

“Bought a so called 100% leather sofa and two armchairs, after a few months the so called leather started to peel off, it was on the side of both middle sofa cushions, when complained to them they said it was due to the friction using the recliner! What a stupid excuse.”

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Posted 2 years ago

“Absolutely awful. Ordered two sofa's a dinning room table and 4 chairs. All items are in stock and will be with you in a week I was told. One week later the sofa's and the table turn up with no chairs. Sofa's won't fit up my staircase due the packaging I was told that if packaging is removed the delivery people won't move it. I can't move a sofa up a staircase on my own Have no choice but to return it and pay 25% cancellation fee even though the item was in stock. When I asked where my chairs are just keep getting fobbed off and told rubbish if anyone ever bothers to answer the phone. Been promised 3 separate times a call back from a manager to find out where my chairs are 2 weeks of being messed about and £1000 taken of me and still nothing. Avoid avoid avoid the company and the staff at the Trafford park branch completely incompetent and unprofessional. Never again”

Helpful Report

Posted 2 years ago

“Terrible: awaiting for a bed since December, been delivered multiple times to the Warrington depot and sent back, totally incompetent staff. To top it off just spoken to the rudest telesales person ever RHIA. A total, 'computer says no attitude' still awaiting on the bed!! should have received 26th December. I must have rang 10 times now, the latest is that my husband has to flag down a parcel force driver to ask for help, he locates our latest bed back at the Warrington base when it should be at our home. Rhia response ' everyone is on their break' Customer service training for this lady is essential. Every other team member i have spoken to has been apologetic, courteous and with a full time line of explanation. Rudest girl ever! Well done Your review will be posted for all to see your amazing achievements Rhia . 2.18 pm 26.05.2022 J Wallace”

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Posted 2 years ago

“Sofa bed which has been used a dozen times max over 18 months. The bed had a bent hinge so after 3 months of chasing, 8 calls, 1 returned call we have up and accepted the FV offer of £500 (£800 purchase price) despite being under warranty as they couldn't replace the part. They just do nothing and hope that you accept they insulting offer they make... And this time they were right”

Helpful Report

Posted 2 years ago

“New sofa ordered, wrong one turned up, several weeks later, correct sofa turns up smelling of spicy food. Our sofa had been in someone else’s kitchen for 7 weeks and they delivers it to us and hoped we didn’t notice. Terrible aftercare, beware!”

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Posted 2 years ago

“No stars!! I ordered a sofa from their MK branch & was told it was in the warehouse and I could have it a couple of weeks time. I got a phone call from warehouse saying sofa would be delivered on Good Friday, I was happy because it was less than two weeks. Then the day before I get a phone call saying your sofa won't be delivered because it hasn't gone to a certain warehouse! Then I get another delivery date and again the day before get the same phone call!! Not happy bunny now!! So I ask am I ever going to get this sofa? Answer... When it gets to a certain warehouse.. don't hear anything for another week so ring again to find out to my alarm that they have LOST my sofa!!! How can you lose a sofa?? So I said I want my money back.. I was told by the manager that you have two options 1. Come back and chose another sofa & they would do a deal or 2. Have your money back, but no compensation!! I wasn't going to go and get another sofa... So got my money back. They do not care about stress, time off work for delivery etc.. once they have your money they don't give a dam!!! If I hadn't chased this god only knows how long they would of liked to me... Never stepping foot in their shop again - definitely won't recommend them. Customer service was awful, they need training on customer care. Awful experience 😠”

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Posted 2 years ago

“absolutely shocking service. 3 sofas and 18 months to get the sofa we order in a reasonable condition. The company is a joke.”

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Posted 2 years ago

“AVOID AVOID AVOID 0 STARS 0 starts, the company has no customer care what so ever. After being sold by the rep in buying these firm solid recliners and spending lots of money, after just 4 months you would think we have had them 4 years, the sponge has lost its padding and is like sitting in a bucket and does my back no good getting up. They send a guy out who clearly said (TO US) there was an issue with the larger foam seat pad and that there had been movement, but according to furniture village the report came back fine... we even have photo evidence..... after sending further emails and asking for a copy of this report they are now not responding, awful company. Avoid at all costs.... View yourself on tiktok just search parkiv86 and you will see it....”

Furniture Village 1 star review on 19th May 2022

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Posted 2 years ago

“Perfect sales pitch, awful after care. We have a manufacturing fault with a bed which Furniture Village have agreed with however the shop dont want to help with a like for like replacement and customer services are aggressive and are equally as unhelpful. Please dont waste your money with them, they are a nightmare.”

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Posted 2 years ago

“Late , broken and impossible to get them to fix it , Never again”

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Posted 2 years ago

Furniture Village is rated 1.3 based on 1,056 reviews