Budget Insurance Reviews

Name: Budget Insurance
Rating: 4.01

4.0 Rating 1,764 Reviews

76 %

of reviewers recommend Budget Insurance

Company Reviews

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4.0

Based on 1,764 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5

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Budget Insurance 2 star review on 1st July 2024

Anonymous

Anonymous // 01/01/2019

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“Horrendous. Insured for a year, easy process and reasonable cost. No issues, no claims. Came to the renewal, and it's almost double other insurers. Rang and cancelled. Got policy documents anyway, though thankfully they couldn't take payment due to expired card details. As they weren't able to take payment, I did nothing. Sure enough, cancellation notice arrived, but they now want to charge me £70-odd for the period u was insured, and a cancellation fee. Haha haha!!! No. Absolute cowboys. Avoid.”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review. I would like to look into this for you, please could you respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 8 years ago

“I took car insurance with them and was happy with the price. However I moved address and they informed me that the company who underwrite my policy would not insure me at my new address and this means I would have to start a new policy with them but underwrite by another company. This meant my premium went up over £800 pounds which I was not happy with, but I was informed that I had no choice but to enter into this new policy with them or pay a cancellation fee. I chose to pay the cancellation fee because to be honest I felt that I had been mislead. I moved up the road from where I use to live. So why this happened made no sense and to try to make me take a new policy which has increased by £800 pounds is unbelievable. Then things got wrost so I ask to cancel and paid the cancellation fee and rang the company on 4 separate occasions to check that everything was paid and was reassured that I had no out standing balance left. So I got on with my life and then 1 week later I checked my spam box and found a email from budget insurance stating I owed a balance of £63.17 plus £25 pounds. And if I don't get intouch they would pass me on to debt collectors. I think this is terrible I rang them four times to ask if there was any outstanding balance on the account and was informed there was not so really what can i do. Then to be threaten with a email that I owe money and they will pass it on to debt collectors is disguesting and very poor customer service. I never recieved any letter or phone call about the matter just an email which want to my spam box and I only checked this box by accident. When I called to complain the supervisor want on to justify why really it was not their fualt but mine. I ask you really I tried to and checked the account was paid in fall and they told me no outstanfing balance was left. I think this company is very poor and so is it customer service. I never use them again I don't care how cheap they are!”

Helpful Report

Posted 8 years ago

Hi Jane Thorpe, Thank you for bringing this to our attention. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please could your respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 8 years ago

“Have just got off the phone after finding they have taken £240.00 from my account, over the last 5 years, for a personal accident policy they have little details of and was at an address I have not lived at for 6 years. Their excuse I had not cancelled the policy, to this excuse I replied, why would I have a policy at an address I don't live at. Yes I'm at failed for not respond to money being taken from my account quicker. But if you take out a policy and the company don't hear from you, then is it morally right that they just assume you still require their service. So be aware of all details you give, or any dealings with this company.”

Helpful Report

Posted 8 years ago

Hi Antony Rayer, Thank you for your review. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 8 years ago

“Went into my account and took out £50.00 on the pretext of a loophole in my application for vehicle insurance, wish I had seen this site before as it seems from the reviews that this is not an isolated incident. think twice before leaving your card details with this company.”

Helpful Report

Posted 8 years ago

Hi Dennis Kingslow, Thank you for your review. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 8 years ago

“Automatic renewal of my home insurance - BEWARE - Charged me £38 for them setting it up and taking payment on an expired Credit Card. Took me months to get my premium back (less the £38) had to get it through my Credit Card Company in the end. 14 day rule doesn`t apply as they are intermediary or broker so BEWARE, even if you are a new customer and take their insurance and cancel within 14 days they will charge you for the privilege. Advisors are also very abrupt, bordering on rude on the phone. Will never use again and advise everyone else to use someone else!”

Helpful Report

Posted 8 years ago

Hi Mike Jones, Thank you for your review. Apologies for any inconvenience the renewal process has caused. Your feedback is appreciated. Kind Regards, Keri

Posted 8 years ago

“Budget insured my van last year for £282.99, this year, although I did not ask them to, they did it for £527.99. When I told them I could get it for £304, the dropped it to £320, I said "if you can do it for £304, I'll stay. They could not, so they are charging me £38 for going elsewhere. I have informed my bank and I will fight to avoid this on principle. How can they drop £207 in an instant without the first quote being a rip-off, Rhetorical question, and then charge for going to a more competitive insurer?”

Helpful Report

Posted 8 years ago

Hi Tony Gallagher, Thank you for your review. I am sorry to hear that you are not happy with our service. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 8 years ago

“Home insurance due for renewal on the 2-4-16.Had an e-mail from Budget on the 1-4-16 thanking me for renewal, checked to see if the price was still the same and it had nearly doubled even though I had made no claims.E-mailed them immediately on the 1st to say I would not be renewing. Called today to make sure they had my e-mail and was told the e-mail was automated and I would have to pay 38 pounds to get out of contract.Will be getting in touch with the insurance ombudsmen and strongly advice people to be very wary of this company.The 14 day rule obviously does not apply to them..”

Helpful Report

Posted 8 years ago

Hi Wayne Power, Thank you for your review. Apologies for any inconvenience the renewals process has caused. I would like to look into this for you, please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 8 years ago

“A man went head first into the back of my stationary car completing smashing the rear view window and denting the rear of my car. The police arrived. The police were amazing and phoned the insurance for me I would never been able to cope. The insurers were not Budjet but a cover for coop and all calls had to be made over and over again by both budget and coop it was a complete and utter nightmare at a time that was not needed. The police were patient and wonderful. I think we were on the phone for about Two hours. Never again !”

Helpful Report

(Car Insurance) - Posted 8 years ago

Hi Carol, Thank you for bringing this to our attention. I am sorry to hear of your experience. If you require any assistance please respond to this message with your full name, date of birth and post code to socialresponders@bglgroup.co.uk. I'd be happy to help. Kind Regards, Keri

Posted 8 years ago

“perfect all round great provider of insurance”

Helpful Report

(Van Insurance) - Posted 8 years ago

Hi Mark, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 8 years ago

“Terrible just found out that for a whole year they have insured the wrong vehicle and the wrong details even tho the insurance documents state differantly ? They are completly incompetant and a dead loss USE AT YOUR OWN PERIL....YOU HAVE BEEN WARNED.”

Helpful Report

Posted 8 years ago

“Good cover for a reasonable price and easy to change things during policy”

Helpful Report

(Van Insurance) - Posted 8 years ago

Hi, Thank you for your review. I am pleased to hear that you are happy with the amount of cover provided. We look forward to your continued custom. Kind Regards, Keri

Posted 8 years ago

“Costumer service was brilliant”

Helpful Report

(Car Insurance) - Posted 8 years ago

Hi Kyle, Thank you for your review. We aim for 100% customer satisfaction and it is nice to know that we have achieved this with you. Kind Regards, Keri

Posted 8 years ago

“Please be aware. Had very low price quote and was happy at the start however on second instalment noticed they take monies 3/4 days earlier they say it's to clear funds think this is against fca practice however I couldn't get out of my policy. At the end of the year they doubled the quote when I rang to cancell they made every excuse not to but then reassured me policy was cancelled and I went elsewhere. Insurance due well 4 days before budget take there money even though cancelled. For a year I been patience I now taking matter further they are scamming people please don't use these they taking money under misleading false practice avoid at all costs.”

Helpful Report

Posted 8 years ago

“Very professional members of staff and the best renewal last year with breakdown cover and windscreen replacement with a low excess. Have recommended Budget to friends in the trades”

Helpful Report

(Van Insurance) - Posted 8 years ago

Hi Paul, Thank you for your review. It is great to hear that you are happy with our service and would happily recommend us to others. We look forward to your continued custom. Kind Regards, Keri

Posted 8 years ago

“Very quick and easy to use, was very helpful when getting insurance and have had no problems with this insurer.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi Kayleigh, Thank you for your review. I am pleased to hear that you found the process easy and that you are happy with our service. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Kept my money for 12 days £1600 and delayed giving it me back , didn't tell me they were going into my bank and told me it was my fault . To beat all that they put my insurance up by 300 per cent and I had no claims !!!!!!! Buyer beware. !!!”

Helpful Report

Posted 9 years ago

“Easily applied for with no problems.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. It is great to hear that you found setting up your policy easy. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Sorted my claim out quickly”

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(Van Insurance) - Posted 9 years ago

Hi Anthony, Thank you for taking the time to share your experience. I am pleased to hear that you we were able to resolve your claim quickly. We look forward to your continued custom. Kind Regards, Keri

Posted 9 years ago

“Good service, good product and good price ... :-)”

Helpful Report

(Van Insurance) - Posted 9 years ago

Hi David, Thank you for your review. I am pleased to hear that you are happy with your policy and our service. We look forward to keeping up the 5 star standard and your continued custom. Kind Regards, Keri

Posted 9 years ago

“Can't find anything negative to say about Budget Insurance.”

Helpful Report

(Car Insurance) - Posted 9 years ago

Hi, Thank you for your review. It is great to hear that you cannot find anything negative to say about our service. We look forward to keeping everything positive for you. Kind Regards, Keri

Posted 9 years ago

Budget Insurance is rated 4.0 based on 1,764 reviews