Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 647 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

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Metrics

2.0

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“I placed an order 12 days ago, and all I have for my money is 4 texts telling me they are "On it" and another telling me they are late, as if I didn't know already. They haven't even started to pick the order, and are doing this to thousands of customers. Read their reviews for the online orders and you will not find a single good one. I told them in 3 emails and 2 phone calls my order is cancelled and they claim the order "cannot be cancelled" even though they haven't started to pick it and don't even know if they have stock. They are doing this to everyone, ALL online orders can be cancelled within 14 days of placing the order, this is covered and expressly stipulated in the Consumer Rights Act 2015. Go Outdoors are illegally trying to force their customers to accept cancelled orders, I am reporting them to trading standards, they are doing this to everyone and thousands of people have been badly treated and ripped off by them over the last few months. This is why this company is failing as a business, so if your thinking of buying from them, GO ELSEWHERE. You have been forewarned and they are treating everyone in this illegal manner. When they go under, which they will, anyone they still owe money to can kiss it goodbye unless they paid on a credit card. I will NEVER buy anything from them again or their parent company JD Sports who are just as bad from their reviews for online orders. Obviously their directors are out of their depth and just exacerbating the problem with incompetent management strategy and procedures. AVOID at all costs and go buy from one of the many other companies out there even if it means paying slightly more, at least that way you will get your goods.”

Helpful Report

Posted 4 years ago

“Absolutely shocking service, still waiting for refund from returned item over a month ago. Worst customer care ever totally incompatent service.”

Helpful Report

Posted 4 years ago

“Ordered two Kentucky chairs, a black one and a blue one, on their 2 for £30 offer. Communication from them that order was placed, and text the following day to say order would be with me soon. So far so good. Next day I get a dispatch email confirming that there's great news and my order is on it's way. Sounds great. But wait... actually read the dispatch email and I discovered they only have one of the chairs (no blue ones) so rather than contact me to find out how I'd like to proceed i.e. have two black ones, cancel the order etc... they've just sent the black one and charged me £25 for it. Ummm... No! Why would I, why would anyone, pay £25 for one chair when two are £30?!?! I immediately contacted them, but of course they can't be arsed to come back to me, so now I have to go through the hassle of sending it back to them and getting a refund. Typical discount retailer, all's great when things go exactly as planned, but haven't got the slightest interest in the concept of customer service when things aren't going right. Just send it out anyway, at an inflated price and hope the customer doesn't notice.”

Helpful Report

Posted 4 years ago

“horrendous customer service. Ordered £120 worth of stuff, money taken....no goods delivered. 28 days of investigation with no result!! CRIMINALS”

Helpful Report

Posted 4 years ago

“I wish I had looked at these reviews prior to ordering three lightweight tents. Tents have not arrived, expected done delay In current climate but also expected some communication other than automated messages to my phone. Eventually got resoi de to my many queries via e-mail, but only when I tweeted openly about my frustration- which it appears many have fine in similar frustration. Date I needed tents by has massed, I ordered and received another three from elsewhere- however GoOutdoors have recused to allow me to cancel my order , despite the fact it has not yet been dispatched. I have been told I will receive a dispatch e-mail and tracking number, I need to wait until it is delivered ( when will this be???!) and then I need to refuse delivery and ask the courier to return the items ( which, as they have agreed, have not left their warehouse) I have no idea how king after that a refund will be. I know companies are in dire straits but even with these considerations this is just dreadful ‘service’.”

Helpful Report

Posted 4 years ago

“Never again !!, ordered a jacket on the 1st July. Got confirmation email to say it was in stock. Got a second email on the 5th July to say my parcel was now with the couriers "Hermes". 14th July not heard a word so chased with Go Outdoors. Spent hours trying to contact both Go outdoors and "Hermes". Got a reply from Go Outdoors saying they aim responded within 48 hours, no they didn't. Hermes tracker kept saying "Sorry for the delay", will be with you in 24 hours. Found the CEO's email address and sent him an email on the 17th July. Got a missed call on the 18th from the executive complaint person. They refunded my money to Paypal saying the parcel has been lost. Never again will I deal with this inept pair of organisations. Customer care contact is non-existent.”

Helpful Report

Posted 4 years ago

“AVOID AT ALL COSTS Ordered some climbing equipment for click & collect on 30th May, website said that items were in stock at Gloucester store. Didn't receive any text messages so assumed as website said items were in stock I would go to store and see if I could collect. Told by store that items ordered on-line are dispatched from warehouse to store, even if store has those items (which they did and as I needed them had to pay again). Went home cancelled order, still waiting (16th July 2020) for a refund. Customer service is appalling, constantly being fobbed off with lies, half truths and incompetence. Constant emailing as you can't reach them via phone. AVOID AT ALL COSTS If I could give them zero stars I would”

Helpful Report

Posted 4 years ago

“Avoid at all costs. Order hasn't even left the warehouse as I type this review and it's been 10 days. No communication with me about this other than automated text message reassuring me that my order was being processed.. incredibly frustrating. After a difficult email exchange I got through to a real person at customer service who informed me that I could not refund and cancel my order as they are unable to do so. Astonishingly bad company and honestly, don't be swayed by the prices (even with the discount card) they really are not that great and similar prices can be found at other retailers.”

Helpful Report

Posted 4 years ago

“Took my money, kept sending messages saying they were " on it ". Bull -****, 10 days later, no reply to e mails and do not answer the phone. Really cheesed off with garbage service.”

Helpful Report

Posted 4 years ago

“absolute dogshit service. took my order and sat on it. texting me every day saying it's in hand and don't get in touch. i don't think i'll ever get it. I have been stolen from.”

Helpful Report

Posted 4 years ago

“Stay away! I ordered my tent along with other camping stuff a month ago. Everything arrived BUT the tent. I have gone back and forth with their customer service and nothing. My holiday is now ruined!”

Helpful Report

Posted 4 years ago

“Ordered a bike £449 on 28th June, that was showing in stock, and apparently is still in stock according to the website (been checking nearly every day). Was sent the usual messages stating sorry for the delay, no need to contact us, blah blah blah. Today (8th July), I get a message that my order is being dispatched via Hermes, and given a tracking number. Followed the tracking number to find that it has taken them 8 working days to dispatch A DISCOUNT CARD! No sign of the bike, so basically they paid a courier to deliver a discount card that has seemed to cost me £454. Like I am going to shop at this store after this experience! Emailed them (along with emailing them last week wondering what the status of my order was), waiting for response. Advice as mentioned in a lot of reviews below, AVOID LIKE THE PLAGUE! I understand times are difficult at present, but at least be honest with your customers and if the product is out of stock/unavailable, then do not take money off the customer that will struggle to get it back given nobody is answering any calls or emails. I reckon 6 months and Go Outdoors will be no more!”

Helpful Report

Posted 4 years ago

“never received half of a £250 order. They now don't even have a phone service and just fob you off again and again on email. Looks like we've basically lost £250 and our camping holiday has been ruined.”

Helpful Report

Posted 4 years ago

“I wish that I'd had looked at the reviews on here before parting with money for a new bike! I ordered a new bike at the beginning of June. I appreciate that there is huge demand for bikes at the moment so I knew that there may be a delay in it being delivered. As other contributors have reported, it is impossible to get any clarification as to the bike's whereabouts. It is impossible to speak to anyone for clarification and you end up in a never ending circle of emails, automated faq's and dead ends. I would not bother ordering anything from them as they do not take any responsibility for sorting it out. Dreadful experience.”

Helpful Report

Posted 4 years ago

“Placed order on the 19th and failed to bring me the camping chair so now waiting on a refund”

Helpful Report

Posted 4 years ago

“Part of order missing, packaging completley ripped open, filled in missing order form weeks ago, very poor contact from go outdoors, Looks like they are going under, THEY MUST HAVE KNOWN SO I WONT GET MY MISSING STUFF!!!!!!! Can see now why they are going under”

Helpful Report

Posted 4 years ago

“Good choice of products and knowledgable staff”

Helpful Report

Posted 4 years ago

“Ordered and paid for order on 6th June... Confirmed delivery 5-7 days. Order number from hermes states parcel not received. No response from go outdoors despite several emails. Disappointed after spending lots of money there in past”

Helpful Report

Posted 4 years ago

“Read the last eat reviews! Do not order from here!! They didn’t send my order, even after I sent 3 separate emails saying that DHL told me they hadn’t dispatched it. They said they had. I needed this for my husbands birthday, and ordered 2 weeks before but it never came. Someone finally emailed back saying that it hadn’t been sent, so I wanted a refund. Here we are 10 days later and still NO MONEY in my account!!!! So I will start again with the emails! They have had my money for A MONTH and I have nothing to show for it!!! Not a good service at all.”

Helpful Report

Posted 4 years ago

“Ordered online delivery came fishing today missing after 3 days trying get hold someone they have admitted fault and offered to refund me only if i close the open case in paypal against them, paypal have told me not to ask they only got pressure button and refund the payment, looks like they are trying not to pay me avoid this company they obviously believe that losing and theft is OK AVOID AVOID AVOID GO ELSE WHERE”

Helpful Report

Posted 4 years ago

Go Outdoors is rated 2.0 based on 647 reviews