Name: Go Outdoors
Rating: 2.00

“Ordered twice, a particular RAB waterproof and each time instead of receiving the colour (Beluga) as advertised, I was sent Black. Slow response and investigation by telephone reps. Weeks and days, 9/10 phone calls passed, and it has never been resolved. The items were returned and refunds processed, but the item is still falsley represented online. I requested some form of recompense considering my time and the multitude of phone calls. Nothing but a lousy 10% voucher towards another purchase. Cheap and nasty, and the poorest of customer service.”

Helpful Report

Posted 4 years ago

“Shocking customer Service!!!!!!, no wonder the company is collapsing !! The quality of goods is okay which is a shame really because the customer service is disgusting. I ordered a jacket I was quoted 3-5 days delivery, I also ordered a discount card. Finally receive the jacket after 8 days.. unfortunately it was the wrong size for me so I sent it back I’m currently on day 16 without a refund they have promised me I would get it within 14 days.. What on earth takes 14 days for a piddly little refund.., I’m yet to receive my discount card they stated it should’ve been in the original parcel, I told them it wasn’t they then said “they don’t do duplicates” I obviously stated it wasn’t originally sent so it’s not a duplicate it’s the one I ordered I have not received ... they promised to send a new one I’m still waiting that was 14 days ago. I’m yet to receive my discount card they stated it should’ve been in the original parcel I said it wasn’t they then said they don’t do duplicates I obviously stated it wasn’t originally sent so it’s not a duplicate it’s the one I ordered I have not received they promised to send a new one with in 7 days.. I’m still waiting that was 14 days ago Please shop elsewhere and definitely do not buy online !!!!”

Helpful Report

Posted 4 years ago

“Joke company who sold me a jacket online to email me 7 days later telling me they haven't got the jacket. So basically did them an interest for around 2 weeks. They will never get my custom again. Cotswold is the best”

Helpful Report

Posted 4 years ago

“I needed a bike for a special birthday present, so went online to search for one that was in stock somewhere, and came across Go outdoors with all shops in my area showing stock. A phone call later to our local branch to reserve one, and told no stock available in any of the nearest shops to me either, computer glitch, advised to order from main hub for home delivery, which we did. Bike was delivered 3 days later than advised....and damaged. Phone call to customer services, tried to get me to take it into milton keynes shop for inspection and refund. As i am nearly 70, and the access to the store would be impossible for me with the size and weight of the bike l declined, and requested that the bike be collected, and a full refund given. I was asked to 3 available dates for pick up, which i did, and had 3 non shows. I have sent 5 emails in total, plus the 1 phone call, been addressed by 5 different operators, and still no joy. I searched for reviews on here, and quickly realised that the the chances of returning the bike and getting a refund were slim, and opted to keep the bike, rather than risk losing both. I feel that this company is on the brink of collapse, and would advise people not to buy from there, or you might be out of pocket.”

Helpful Report

Posted 4 years ago

“What an absolute joke Go Outdoors are. I drove miles to my nearest store to buy some walking shoes that are in their sale. Every pair i looked at had no size 9 & to be told that they only had sizes that normal people would wear. Size mens 7 & 13 isnt normal. 60 mile round trip wasted. Ordered the pair i wanted online with no problem with a extra delivery charge. Email every day saying my ordered is being processed. 5 days later get email saying order cancelled due to none in stock. Now wait 5 days for refund. No wonder Go Outdoors is in administration.”

Helpful Report

Posted 4 years ago

“Ordered a pair of trousers in the sale plus some full price ones online and paid £3.95 postage. The order was accepted, money taken and then several days later I received an email to say my order couldn't be fulfilled (no surprise, the sale price trousers). No explanation and no indication of when to expect a refund. The other trousers didn't fit so I returned them to Go Outdoors in Derby. I was bombarded by questions as if I were somehow trying to rip them off. I was accused of not bringing in the delivery note when there wasn't one in the parcel, they refused to refund my postage and I had no apology. The service from my online order was terrible and instore was worse. What used to be a great company is now, from my experience, just a bunch of processes that aren't working and people who don't want to provide a good service to paying customers. Just horrendous.”

Helpful Report

Posted 4 years ago

“Nobody is getting back to me! Where is my order??”

Helpful Report

Posted 4 years ago

“I am currently 3 weeks into trying to get a refund out of Go Outdoors for a click and collect purchase. On 10th August I used their (awful) click and collect service. My money was taken from my account but on visiting the store (52 mile round trip), the next day I was advised that the item was not in stock but was in fact on route from the warehouse. Perplexed and annoyed that the birthday gift for my wife was not available, I was advised that if I purchased an alternative colour I could then just phone customer services on my return home and receive a refund. Oh dear, what a farce that has turned out to be!! During a 20 minute conversation with a customer services advisor I was informed in great detail all about their warehouse process, delivery system etc BUT was advised that until the item was received in store that I could not receive a refund. Bear in mind that at this point the item was still in their warehouse awaiting courier collection. I have now had 3 telephone conversations and emails from 3 different advisors. It is now 1st September and the latest email advises me that I must wait a further 10 days for their refunds team to process the query. I worked in retail for over 20 years and I have never come across something either so disorganised or more worrying, possibly deliberate as after all Go Outdoors took 15 seconds to extract my money for something that was NOT available but have now held on to it for potentially 5 weeks.”

Helpful Report

Posted 4 years ago

“Order placed at the start of August. Slow processing, no updates on order whereabouts, no information available via customer service. Gave up waiting and asked to cancel the order after waiting three weeks for updates. Customer services slow to respond, but said they’d ‘try’ and cancel the order. Order instead processed and finally on the way. Camping trip has been and gone. Disorganised, shambolic, slow. Won’t use again.”

Helpful Report

Posted 4 years ago

“Just wondering when my review will be shown. It was verified last night. Do I need to re submit? Kind Regards Martin”

Helpful Report

Posted 4 years ago

“Ordered fishing rods and gear. Go Outdoors failed to send the rods, but expect me the keep the gear, that is useless without them. Still getting a very poor response from customer service.”

Helpful Report

Posted 4 years ago

“I took an item back to the Doncaster store on 9th July and was told that as it had been paid by PayPal it would be about 3 weeks before I got a refund. After 5 weeks I got in touch querying where the refund was to be told that after the 3 weeks I should've phoned for the refund to be auctioned (communication of this fact would've been welcome on the 9th!). I was assured that it had been done and I should see the refund in 24 hours. 3 days later I emailed again to see what the issue was to be told it was ready but whoever I had spoke to hadn't processed it but rest assured it had been done now and I should see a refund within 24 hours (ah, that old chestnut!). 2 days ago I sent yet another email pretty much losing my $hit and informed them I wanted to escalate this to a manager....still waiting. Do not use this company, their customer service is diabolical, their word means nothing, why would you trust a company that doesn't care about its customers?”

Helpful Report

Posted 4 years ago

“EUROHIKE Toco 4 Person Tent Retail Price £25 Discount Card Price £8.99 Shop Now Received above email @ 8.13 this morning. Checked local stock and traveled to store only to be told that they could not afford to sell at this price. Why send me the email in the first place. I asked for my travel cost to be met but was refused. Tomorrow, I will call customer service and write a further review to see if we arrived at a satisfactory resolution.”

Helpful Report

Posted 4 years ago

“The worst interaction I've had with a company in my life. They illegally took my money for items they didn't have in stock, then gave me a partial refund, and when I contacted them to figure out why, they told me they'd be sending part of my order (the items ordered don't work unless they're a pair) and told me if I didn't like it, I could return the unusable item at my expense. Two employees now have been absolutely useless and trying to force me to keep an item I can't use and are keeping my money!”

Helpful Report

Posted 4 years ago

“Product (Calibre Sentry Mountain Bike) is good, but customer service is appaling. Bike sold on the basis that a free service be carried out 3 months after purchase. Impossible to get the store to answer the phone. Went in to arrange, and told no-one available in the bike store, but someone will contact me to arrange the service. No-one every got back. Still unable to get through to the store by phone.”

Helpful Report

Posted 4 years ago

“I would NOT recommend using there online service i have had the worst service ever from any where. I place and order then placed another half an hour after I go the second order within 2 day but heard nothing on the first so I used the online email enquiry. A week later still nothing with no reply so rang up got told there was an IT problem with the order and they would email that department and should hear back in 48hrs. After 48hrs still nothing so rang back again to get told the person should not give a time frame as they can't say how long it would be so I asked can they not just phone someone on the IT team they said no only email I also asked if could be change to click and collect and I would go get it as I knew it was in stock but they said could not amend order so I said I would like it cancelled. They said they would email IT to tell them to do a refund. At beginning of the next week 2 and a half week later I go a reply from emial enquiries saying they would look into it. Now over 3 week later still no refund”

Helpful Report

Posted 4 years ago

“I would NOT recommend using there online service i have had the worst service ever from any where. I place and order then placed another half an hour after I go the second order within 2 day but heard nothing on the first so I used the online email enquiry. A week later still nothing with no reply so rang up got told there was an IT problem with the order and they would email that department and should hear back in 48hrs. After 48hrs still nothing so rang back again to get told the person should not give a time frame as they can't say how long it would be so I asked can they not just phone someone on the IT team they said no only email I also asked if could be change to click and collect and I would go get it as I knew it was in stock but they said could not amend order so I said I would like it cancelled. They said they would email IT to tell them to do a refund. At beginning of the next week 2 and a half week later I go a reply from emial enquiries saying they would look into it. Now over 3 week later still no refund”

Helpful Report

Posted 4 years ago

“This place is a joke, it would appear the click and collect service needs a total overhaul as when you order an item at a selected store showing the product in stock, in most instances the item will infact be out of stock pending delivery from the warehouse. This will be followed by a wait of at least 2 to 3 weeks for a delivery to your sellected store. Returns for online reserved items are the same, even though you have clicked and collected an item at a store, if you want a refund, the item will be sent back to the warehouse with another 2 to 3 week wait for a refund back to your account. The whole customer service system stinks, it would appear the stores cheap prices = cheap customer services....”

Helpful Report

Posted 4 years ago

“Shocking. Ordered a fishing chair, ticked a box for 1 hour collection. Arrived at the store, they are out of stock. I had 3 more messages over 3 days to tell me the chair was ready for collection. Upon arrival, 'again' still out of stock! Customer care team are passing me around each other, every email from a different person. I can see there will be NO resolution to this, I believe the policy is to pass me around and make me give up.! Worst online experience ever. Shameful.”

Helpful Report

Posted 4 years ago

“I really don't know where to start, your service is that appalling, you make false promises of a tent being in stock we order it and still nothing , rude staff with an attitude, lost our deposit on a camping site due to the non arrival wasted a week's leave, plus a very upset little boy who was looking forward to his first holiday, ohh and still no tent , we spent a lot of money and got everything to go camping , but no tent, and no one at your company seems bothered , customers just get fobbed off”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Go Outdoors Reviews