Go Outdoors Reviews

Name: Go Outdoors
Rating: 2.00

2.0 Rating 647 Reviews

24 %

of reviewers recommend Go Outdoors

Company Reviews

Questions

Metrics

2.0

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 19%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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08450 020888

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Go Outdoors 3 star review on 2nd January 2023

Anonymous

Go Outdoors 1 star review on 14th July 2022

Steven

Go Outdoors 5 star review on 18th June 2022

Jayne Bowen

Go Outdoors 5 star review on 15th April 2022

Sarah Bates

Go Outdoors 1 star review on 4th March 2022

Frank Grad

Anonymous

Anonymous // 01/01/2019

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“I placed the order over one week ago and still not been dispatched, I called dozens of times and wanted them to cancel coz it took too long and I wouldn't be able to receive it after so long. they said it's not possible to cancel before they send it, and I need to contact Hermes with the tracking number and ask them to send back. I got the number after one weeks waiting time, I contacted Hermes and they say only the sender can change the address or have it returned. I contacted gooutdoors again and one guy was still making excuses and didn't want to have it returned, he was super rude and hung my call! After trying so many times and spending hours, finally a lady said they contacted Hermes and it could be returned but nothing guaranteed! I waited for one more day and Hermes said it's going to be delivered! I asked customer service and they say if they receive, it's a civil dispute between me and that house owner, which is none of their business!! I've been online shopping for decades and this is the worst experience!! I seldom used trust pilot or anything to review but this gooutdoors customer service just made me so angry! I bought 10s of thousands of products from gooutdoors shops including climbing equipment for 20+ people, camping equipment for 20+ people etc. I run an outdoor activity company and do regular purchases. It's my first time shopping online with them and I won't use it ever again, no matter how much discount they have! Won't even use their shops ever again! Also will tell all my colleagues to avoid!”

Go Outdoors 1 star review on 30th April 2021

Helpful Report

Posted 3 years ago

“Ok if you visit a store and they have what you want in stock. Online and click and collect, different story! Cancelled orders, items allegedly “lost in transit” and “unable to replace due to lack of stock” (despite still being listed as available for pick up in two local stores and for delivery). They’re either having serious financial difficulties, or are lying about stock levels and trying to order ‘just in time’”

Helpful Report

Posted 3 years ago

“Bought some running shoes - which I needed - and they sent me a pair with a defective lace clasp on the quick tie lace system. So I immediately sent them back unworn and unused. That was 3 weeks ago with still no word on when I’ll get my money back. To add insult to injury they’re inundating me with emails to buy more stuff from them. Yeah. Right.”

Helpful Report

Posted 3 years ago

“Just set up a account with Go Outdoors as I was looking for a fishing bivvy and found one I liked. I purchased the membership card and selected click and collect for the bivvy and an outer skin for it as I need it for tonight. I paid online and waited for my message to say I could collect. No message arrived only a confirmation mail which stated delivery in 3-5 days! I contacted the store where I had selected for click and collect only to be spoken to like an idiot and told I had done something wrong online which I know I didn’t because I checked and double checked everything before paying. I then called customer service who then said they don’t know what happened but it’s down for delivery. I asked for them to cancel the order and refund me the money and I’ll just go the store and buy it to which I was told no. They say they can’t refund because the order has gone through although is been less than an hour since I made the order. I then asked them to change the delivery address to the store and let the store know I will be coming to collect today to which I was also told no. Apparently they can’t change details on the order so basically it’s tough I’ll just have to wait for the delivery. I’m now stuck with no bivvy to use tonight and no cash to go buy another one and send this back when it arrives. Awful service, awful website, awful staff. Only gave 1 star because I can’t give no stars!!!”

Helpful Report

Posted 3 years ago

“AVOID AVOID AVOID I have sent endless emails and Facebook messages regarding 2 items not received. No one replies or updates me, just constantly ask for my order details and say they'll pass my query onto the correct people. No one ever gets back to me. I just want a refund now as they owe me over £150. I ordered over 3 weeks ago and the items should have come between 3 and 5 days. Hermes received the items but they were damaged so they refused to deliver them. I updated Go Outdoors and they have no idea what's going on. Appalling customer service. I've escalated a Paypal claim now so hopefully I'll finally get my money back. Should have learnt my lesson last year when my order was 'lost'. They blamed Hermes, but Hermes never even received the package.”

Helpful Report

Posted 3 years ago

“Under ONE STAR Service The service in the store is 100% BUT THE CUSTOMER SERVICE AT HQ is no better then a one star, when I was in the store a pair of trousers was ordered by the manager so I paid for them and was told I would have them within 7 days, I called HQ Customer Services and was told by Tom there had been a mistake and it would take IT 7 days to look into it and then maybe another 7 to 10 days to get them to me or if I wanted a refund it would take 14 days to sort that out. Not good”

Helpful Report

Posted 3 years ago

“Absolutely disgraceful customer service. Genuinely cannot believe the experience. Ordered a fire pit online, was clearly a damaged return; box torn and cellotaped together, screws missing, screws broken. Took it back in store to swap it for an unbroken product. They didn’t have any and wouldn’t refund mi. Accused mi of doing the damage myself, even though the old manky cellotape was all yellowed from age, so had been like it for a while, well before it was sent out to mi. The 6ft 2 male staff member pretended to be a manager, came away from the protective screen to get in my face, saying it wasn’t his problem. The real manager came along and had to ask the guy 3/4 times to get away from mi. Eventually, he walked away, slagging mi off, I asked the manager if he was going to let staff attack female customers like that and the manager just shrugged. Then the aggressive man came back over to carry on having a go at mi. I had to leave in the end as they refused to help mi. Several hours later on the phone to customer service, they say I have to do the 16 mile round trip again to get the refund. I get a kind friend to do this as I was genuinely scared to go back in there with that guy there. And guess what? The same 6ft 2 male staff gets in my friend’s face, being rude to her. She asks him if he can social distance because of covid and he literally said ‘no’ and continued to intimidate her until she got her phone to film him and another staff member intervened. No apology for sending out a clearly broken product that they’d crudely tried to fix. No apology for accusing myself of doing the damage. No apology for making me do a 32 mile round trip to get a refund. No apology for staff refusing to social distance and getting in my face, being asked by other staff on numerous occasions to leave me alone. No apology for getting into my friends face and being rude to her either. Customer service said I should be grateful to get a refund as they don’t take back damaged goods!!!!!!!!!!!!!!!! I have never known anything like it. If that had been a man in a pub, the bouncers would’ve grabbed him and thrown him out. But this guy was being paid by Go Outdoors to treat us like this. Truly shocked”

Helpful Report

Posted 3 years ago

“Terrible delivery. My order was split into 3 parts and they didn't tell me. 15 days later and still waiting for two items. Called and emailed 5 times, told something different every time and staff just blame Hermes. No apology, no goods, no refund, no way of knowing if they will ever arrive. Do not order online from this store!!”

Helpful Report

Posted 3 years ago

“Great products competitively priced and great service from Steph at the Plymouth store.”

Helpful Report

Posted 3 years ago

“I returned a pair of lovely Keen women's boots today. I bought them in August 2020 and recently noticed they were coming apart. I didn't have my receipt after this time. But, I asked if they held a record of my purchases (I have a discount card), they looked for me. I was offered a no quibble exchange., the staff at Sheffield were fantastic. Sadly no Keen boots in my size but picked out an alternative. Thank you all, so appreciate this level of service. Ps the dog loved all the attention 😁”

Helpful Report

Posted 3 years ago

“Ordered walking shoes via website after a few days had a message saying they did not have stock and would refund as this was a birthday present this was to say the least very disappointing refund came through in a couple of days which is the only good thing I can say about the experience!!”

Helpful Report

Posted 3 years ago

“Seems Go Outdoors online have a reoccurring issue at the moment and repeated excuses! Ordered my items 3 weeks ago with a 3-5 day delivery expectation. After nearly 2 weeks of my order still being in the 'Processing' stage. I contacted them to be told that familiar excuse of there being an IT glitch and was reassured my order would be manually 'Pushed through'. Waited a few more days, contacted again to be told the same thing, a few more days passed, yet again contacted to be told they were waiting for the IT team to give them an update.. That was 5 days ago and to be honest I'm not holding out hope of actually ever getting my items now so expect I'll have to go through the lengthy task of trying for a refund. Maybe worth mentioning that 5 days ago I ordered the same item as a present for my husband from Millets online and it arrived yesterday! With these being sister companies it looks like Go Outdoors are the runt of the family! I knew they had a bad reputation last year for online orders but I didn't realise they'd be quite as useless as this.. Needless to say I won't be ordering online from them again and tbh its put me off buying from Go Outdoors at all any more..”

Helpful Report

Posted 3 years ago

“Ordered 2x cobb pro and a safari chef 2 bbq.. waiting a week for dispatch and nothing so sent a message to gooutdoors and apparently the cobb is out of stock.... I wouldn't have known if I didn't ask, customer service is rubbish, the rest of my order is being sent although its not been dispatched so I asked to cancel the rest of my order due to only really wanting the cobbs bbq. They can't cancel it even though it hasn't been dispatched! Waste of time”

Helpful Report

Posted 3 years ago

“I ordered a jacket from GoOutdoors website on 23/02/21. I waited 3 weeks before I started contacting them. I have contacted them multiple times and every time they say that there was a glitch with the IT service and my order will get pushed. Today is 09/04/21 and the order still shows as processing. I will be contacting them every other day until my order gets dispatched and then I will never order online from this company again. Totally ridiculous and appalling customer service.”

Helpful Report

Posted 3 years ago

“28th February I paid for an event shelter which stated would be delivered 3 to 5 days. After 2 weeks I asked when it would be dispatched, sometimes I got an answer from them saying they would get it pushed but a lot of times I asked no reply, I even phoned and was told that there was plenty in stock and she could see they had sent 3 pushes on it, she said she would contact them herself and get it pushed, I thanked her and asked her to send me a email, she promised me she would. Never got a reply so I complained through Resolver then and got a reply on 24th aMarch they would refund me. I thought I would get my money back straight away so ordered the same event shelter from Amazon ,which I received 5 days later, what I did not know when I ordered it was supplied by Go Outdoors. I still have not received my money back from. Go Outdoors so t they have had £204 from 28th February and it’s 9th April and still not got it. There should be a law where they don’t take any money till you dispatch it. Will never shop with Go Outdoors.”

Helpful Report

Posted 3 years ago

“Amazing flapjacks 🙂”

Helpful Report

Posted 3 years ago

“Refund not paid after a month.Still trying to get my money back.”

Helpful Report

Posted 3 years ago

“If you're looking to buy anything from Gooutdoors and can wait a few more weeks till their stores reopen then do so. Like most other reviews below, i'm an avid fan of gooutdoors "stores" but fell foul to ordering online. I placed an order for 10 items, but only received 2. After two weeks I figured I'd better contact them to find out what's happening with the rest of my order only to be told the 8 remaining items were all out of stock and that my order had been cancelled. If I hadn't contacted them I doubt they would have said anything. It's almost as if they're intentionally taking orders they know they can't fulfil.”

Helpful Report

Posted 3 years ago

“The whole thing has been terrible, the customer service is appalling. Each time i email them i am told a different story i have been waiting 3 weeks for my refund It is an absolute shambles Avoid it, its not worth the trouble”

Helpful Report

Posted 3 years ago

“Absolutely shocking! Ordered a dmm protection package which was showing as in stock on their website. I then did not receive the item and was advised it was out of stock even though it was sillshowing as available on the website. I ended up having to order other items and then received something completely different. They are now refusing to refund me and I still have not got the item I ordered.”

Helpful Report

Posted 3 years ago

Go Outdoors is rated 2.0 based on 647 reviews