Groupon Reviews

Name: Groupon
Rating: 1.96

2.0 Rating 1,151 Reviews

23 %

of reviewers recommend Groupon

Company Reviews

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Metrics

2.0

Based on 1,151 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"I have had a very very BAD experience!!!!!!! Microblading!!! let me add here the happenings:\r\n\r\nI bought a voucher and it was the worst cosmetical experience that I have had and the worst outcome!!!!! let me just say this. Groupon refused my refund!!!\r\n\r\nExcuse me? Are you realistically telling me that after all my complaints and all the things that I have just explained in all the communications, you ARE NOT GIVING A REFUND?\r\nI mean, and on top of it, the person is still available on your website and offering the same poor service, reaping people off money and hundreds of pounds with such a poor service?????\r\n\r\nYou tell me that this person can still provide services like this, and make microblading on human faces, like real cosmetical interventions on a person's face, with such a poor way, and on top of everything with copy pasted pics from google????\r\nDo you understand that this person is not showing her real work and copy-pasted a picture of another person on her account???? Sorry but what exactly have you done against such a behaviour actually???? according to your very puerile and naive answers, I understand you have done NOTHING????\r\nThis person asked from me 50 pounds for a 1 hour cosmetical procedure, that would be supposed to last for months, and genuinely from the first week, you could tell that the lines are unfinished, the microblading was not done deep enough and it will last max 2 months instead of 12 months??????????????????????????\r\n\r\n\r\nAnd you tell me that you DO NOT REFUND ME???? YOU dirt of a company???????!!!!!! You shameless people!!!! aren't you ashamed about your behaviour???\r\nWhy YOU DIDN'T CHECKED THIS PERSON AND HER APPTITUDES BEFORE REGISTERING HER ON THE WEBSITE??????\r\n\r\nI want a full refund and I do not have even in my mind the slightest intention me to run after her with emails and phone calls!!! As a matter of fact, I have totally BLOCKED HER phone number obviously?????!!!!!!!!\r\nIt is YOUR JOB to give me back my money!!!!!!!!!! and to call her.... not mine!!!!\r\n\r\now...wow.... I DO NOT RECOMMEND YOUR STUPID COMPANY TO ANYBODY, GROUPON!!!!! Omg.....\r\nI WANT A FULL REFUND!!!!!!!!! \r\n\r\nand since you have allowed her to do this service under such circumstances as a registered person on your website, let me PUBLISH EVERYWHERE the great quality that you are showing!!!!\r\nwe wouldn't want another person to be ripped off with another 50pounds per hour and then have a poor service .... OBVIOUSLY!!! since you done NOTHING!!! YOU POOR COMPANY!!!!!!!!\r\n\r\nI WAIT FOR A FULL REFUND!!!! Of course, I have used the voucher,...how should I do the procedure without it you stupids??????!!!!! \r\n\r\nAnd why we can not contact you by phone anyway????? The pandemic is OVER????!!!!\r\n\r\nwe can not attach pics here for a reason, but here a link to my communication with them!!!\r\nhttps:\/\/ibb.co\/LSGvRjg"

Anonymous

Anonymous // 01/01/2019

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“Ilovekickboxing -Park Slope is AMAZING! LOVE LOVE LOVE the energy!I have done kickboxing in the past and have always loved it . Park Slope ILKB is so much fun and friendly! Joined by myself and have done 3 classes and already feel like part of the KB family! Thank you!”

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Posted 8 years ago

“Absolutely the worst service!!! They lie about an offer (still available) on the El Paso Times. i have been waiting 2 month to redeem to NO avail. The offer is still being sold but does NOT come up on the options with my redemption code. I have been calling and get same response, that they will call me in TWO DAYS! Its been two months. SORRY SERVICE”

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Posted 8 years ago

“Wouldn't give Groupon even 1 star if I could. Ordered an item on the 6th December, hadn't received the item within the delivery dates, phoned for an update on my order and was assured it would be delivered by the 21st December. 22nd December came and still no package from Groupon, Phoned a second time and was informed my item is no longer 'available' and therefore they will issue me a refund! With only 2 more days to find an alternative Christmas present I had no other option but to get a last minute present from elsewhere. I asked to speak to the manager but was informed he was 'unavailable', I then asked if the management team could call me back, but apparently that is also not possible. Felt like I was being brushed off. Very unhappy customer, will definitely not shop with Groupon again.”

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Posted 8 years ago

“My friend recommended this website to me so I thought I'd check it out and give it a go. I purchased a makeup brush set that was insanely on sale and was really happy about it, at first. The purchase automatically came out of my account, $5 more expensive might I add, and the directions told me to click on a link to another website, enter my information and a redemption code and it would be shipped. When I entered my address it said that it could not be shipped to my location. After several times emailing them, I finally stated that I would just like a refund, as I already purchased the makeup brush set off of Amazon (WHO TREATS CUSTOMERS GOOD - by the way). They responded saying they could not refund me, but only give me groupon bucks (whoopdie fucking doo) and would not even give me the correct amount that came out of my account. This website is the biggest rip off I've ever heard of, and please do your research before purchasing anything off this website. They are a joke and need to be shut down. They are screwing over so many people and literally will do nothing to keep you as a customer. Awful place of business and would never recommend purchasing anything off here.”

Helpful Report

Posted 8 years ago

“I recently ordered a Groupon Product for the first time having purchased several local coupons in the past. Upon receipt of the package, I found that the item was not in the box it was shipped in. There was no tampering with the packaging, it looked like a simple mis-shipment. Not worrying, I sent and email and requested that the item be reshipped, so that I could receive what I ordered and paid for. The return email informed me that my claim would be escalated and that I would receive a response within 72 hours. I did not. I then utilized Groupon's Chat Support and was told by their Customer Service Team that they could not provide me a reship utilizing chat. I asked for more information, and was told that the customer service team could not help me from that contact medium. I then called and spoke to an agent that assured me that he would escalate my concern and that again, I would receive and email detailing any solutions they could present within the next 72 hours. Incredibly, I received a promotional email 5 minutes after my phone call that called out the item that I had purchased as a great buy. Again, I was not concerned, because if Groupon was advertising the item in question, they must have it in stock, and a reshipment should not be an issue. The next day I received an email stating they could not authorize a reshipment due to "limited product availability". I called attention to the email that stated that this was a "key product" of their most recent promotion and that all I wanted was that product. The return email stated they could not help me and that they would be refunding my order and removing it from my account. Additionally, the refund would not be processed immediately, but could take up to 10 Days to process. This time frame would not allow me to re-order the product before the promotion was finished. I did not ask for a refund, and I wanted to keep the order active for my records. I am absolutely astounded that at every turn, I was met with can'ts, cannots, won'ts and will not's but such a massive company. The only thing I was concerned with was receiving a product that I had paid for. Not only was the item in stock, but it was a part of multiple promotions that were taking place during my customer service issue. This leads me to believe that Groupon does not care about their customers, only their potential customers and does not stand behind their promotions, customer service team or products. I am at a complete loss and unless someone is able to contact me and rectify the issue, they have lost a good, profitable and active customer for life.”

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Posted 8 years ago

“I bought a Hair Cut Groupon. Made the appointment and showed up. They said the appointment was for the day before, which it was not and I know this for a fact, and would not honor the coupon and were VERY nasty to me. They redeemed the coupon without cutting my hair. I called Groupon and they would not refund my money or do ANYTHING. Groupon is for sleezy disgusting places that can't get clients any other way. IT'S A SCAM and I will NEVER buy another Groupon again!”

Groupon 1 star review on 8th December 2016

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Posted 8 years ago

“I have been a Groupon user for quite a while. So, I had developed a trust on their product and service offerings. However, I have learned my lesson and will no longer will be a Groupon user. I would advise others to follow suit, until you have a sour experience like me. Don't rely on them. Recently, Groupon offered a Tree Removal Service, CAMS TREE SERVICE, offering 50% off for tree removal. They charged me $250 upfront for the service. I contacted the removal company. They came, took a look at the job and we negotiated to get the job done for $1200. They asked for a 1/3 advance deposit, i.e. $400. I wrote them a check in that amount. Four separate appointments were scheduled to get this job done but every time it was a n show. They didn't even bother to call me and say that they wouldn't make it. Every time, I called, I was told that they are sorry and rescheduled. Finally, when they did not show up, nor called the fourth time, I called. But this time, until now my calls are either not answered, nor returned. This morning, When I called, I found out that they have blocked my number. When I called from a different number, there was an answer but when they heard my voice, they hung up on me. It looks like they have run away with the $400 advance payment. So I notified Groupon. They initially responded by giving me the $250 they charged my credit card with $250 Groupon bucks, LOL! When I insisted that my credit card be credited instead of Groupon bucks, they obliged. What did they think? That after this, I would do business with them again? I checked the Groupon site this morning. That Groupon offer is still there!!!! so that more innocent and trusting people could get ripped off? I am amazed that Groupon wringed their hands off just by giving me the $250 back (if they had refused, i would have disputed it by calling my credit card company) and telling me to contact my financial institution for the rest. Hey, I paid by check and the money is gone! What makes me mad that they referred me to this fraudulent business, does not care investigating it nor taking the offer off before more get hit by these fraudsters. Talk about Groupon's social responsibility, talk about respect for their customer. If you read this, please be careful before you deal with Groupon. You will lose your hard earned money; they wouldn't care. I URGE THAT WE BOYCOTT GROUPON. A business that condones fraud is no different from a FRAUD! Shame on you, Groupon!”

Groupon 1 star review on 23rd November 2016

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Posted 8 years ago

“Terrible customer services with bad attitude. They don't even deserve a one star...”

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Posted 8 years ago

“so inconvenient to use . placed two orders , only can print one...the second doesn't show no way to save 2 cards , no buttons of save or submit ...”

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Posted 8 years ago

“I have used Groupon only once in my life and that will be the last time. I used their services about 2 and 1/2 years ago when my Wife and I got married. Even though we are doing better financially now at the time we were really struggling as my wife moved to C. A. based on a job offer that was willing to pay for her real estate license that turned out to be totally B.S. and I was already living here. I was also in the middle of selling my consulting business and was supposed to be absorbed into the, much larger, purchaser. Well they just turned out to be thiefs and managed to use my contacts to push me and my 3 guys out of both the Airport and Gas station industry. We went from collectively making well over 200k a year and expecting 100k of liquid assets to making 15 to 17 an hour. We had both given up so much but were still happier than we had ever been. Well I saw a deal for one of those fancy salons for a cut, and color and shampoo for only ~30 dollars on a specific day. I tried to keep it a secret but ended up letting it slip(as always). She was so excited to have just a bit of normalcy in her life that she cried with joy the morning of. SO... We get there and the salon let's us know that Groupon put the wrong date and the deal was over. We ended up paying for it and I just went without cigarettes, lunch or my morning gas station coffee for a long while, it was completely worth it. I wasn't even really upset at this point, what was beyond engaging though is that it took Groupon over two weeks to refund the money to us, and after paying for that haircut we needed it, we were hurting. I explained this to Groupon and their response was to Lie by saying it should be back in a few days and on future calls they would blame it on our bank, which is pretty much a direct translation of corporate lemming speak for "f you, they don't pay me enough to care". I wasn't going to post a review until I saw how common this was”

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Posted 8 years ago

“This is a great place! The instructors are so helpful and amazing people! The facility is clean and well laid out. The workouts are tough but so worth it! Or never felt better and with the help of the instructors anyone can master the kicks and punches.”

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Posted 8 years ago

“I was charged twice for a purchase. When I called back to address the situation the customer service representative told me I would get my money back in 7-10 business days. Its be 3 wks and I have yet to see the refund in my account. So I called back and the person I spoke said they couldn't help me because the computer showed they had already issued the refund. Its been It's been 22 days since they supposedly refunded my money, but I am yet to see the transaction appear in my account. Groupon basically rifled $122.38 from me. This is the last tine I ever purchase anything from Groupon.”

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Posted 8 years ago

“Suspended my account for no good reason, locked me out of my purchased Groupons until they expired! After contacting the press they finally reinstated my account but have not compensated me for my losses. Disgusting Company.”

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Posted 8 years ago

“Charged me for the same item twice then said they wouldn't refund me and my only option was to give the extra item away as a gift....horrible and rude”

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Posted 8 years ago

“Clearly quoted in an email at point of order confirmation that an email would be sent when dispatched. Twice this didn't happen. They then quote that they don't do it yet its in writing. If I had known both times I would have been at home to receive the delivery. First time I had to go and collect myself. Second time the carrier left delivery out in the rain. They will only investigate if it happens again with the carrier. Assumptions are that I will never get a reason for the non sending of email or the conversion with the carrier. They also quote that they will reply within 24 hours, so 66 hours is way above stated.”

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Posted 8 years ago

“Was worried after reading other negative reviews, but I am fully satisfied with the service I received,order was delivered within 2 days and well packaged will definitely use them again Thank you Groupon”

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Posted 9 years ago

“I have used Groupon for a couple of years but will not be using them again. I ordered and paid for a Rattan garden furniture set for £284 on July 6th, it never arrived And it took6 weeks for the money to be refunded. They used every excuse in the book to hold onto our monies, if there were another 1000 customers receiving the same treatment their cash flow would look very healthy!!!! I telephoned many times, encountered some very rude Groupon Staff and one dreadfully unprofessional manager called Paul. They were still advertising the product so it would have been easy to send us a replacement but no, they neither replaced or refunded for a long time. If you want cheap and cheerful use them, however, if you are spending more than £50 go for a professional company and leave Groupon alone. We eventually ordered a set of furniture from another company and it was delivered the following day, no question who we will use next time!!! Groupon are rubbish, leave them alone, that's the best advice I can give you. Advice for Groupon !!! Behave in a professional manner, don't retain customer funds with no reason, if you have lost the product it is YOUR fault and you should apologise and reimburse in a timely fashion. You should be ashamed of the bad service and you should aim to employ professional staff and provide a good service, your reputation is dreadful and you should be ashamed.”

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Posted 9 years ago

“[Atit] my credit of group on [Maiko P] Thank you for contacting Groupon. My name is Maiko P. [Atit] Hi [Atit] I have loged in after few months and I had credit with group on but now I cant see it on the website. [Maiko P] Good morning. [Atit] Good Morning [Atit] hello [Maiko P] I'm sorry for any trouble with your Groupon credit. [Maiko P] No worries, let me check this for you. [Atit] please [Maiko P] No problem. [Maiko P] First, can you please confirm if you are the account holder? If so, please provide your full name, first line of address and postal code that is updated in our records to ensure we are complying with data protection. [Atit] Atit Patel, 11 Draper Close, RM204BL [Atit] Is this alright? [Atit] Hi Maniko !!! [Maiko P] Sorry for the long wait. [Maiko P] Thank you for sending across the requested information. [Maiko P] Can you please confirm if you are the account holder? [Atit] yes of course I gave you info aswell [Maiko P] Thank you for all the information. [Maiko P] Upon checking your Groupon account, I can see that all your Groupon credits are all expired. [Atit] how come it has expired? [Atit] I was told last time I can use it anytime. [Maiko P] The credit is available for 12 months. [Atit] I paid by card and there is no right to cancel the credit without using it. [Atit] well this is not fair. I paid my hard earned money and group on cancelled it. Its completely unfair. [Maiko P] Here's the copy of your Groupon credits. [Atit] please ask your manager and give my credit back. [Maiko P] £14.00 £14.00 - REWARD EXPIRED 24.12.2013 - 24.12.2014 £26.00 £26.00 - REWARD EXPIRED 24.12.2013 - 24.12.2014 £69.00 £3.04 - REWARD EXPIRED 04.07.2013 - 04.07.2014 [Atit] yes that detail I can see on website but please ask the manager to give me remaining credit back. [Atit] please. [Atit] it was hard earned money. [Maiko P] We know this is disappointing, and we sincerely apologize for letting you down. [Atit] I bought around 26pound worth of goods. but I should have remaining credit of approx. 43pounds. [Atit] group on doesn't have right to eat unspent money just like that. [Atit] Or can I talk to your Manager? [Atit] please [Atit] Hello Maniko [Maiko P] I understand this situation must be very frustrating for you. [Maiko P] Please bear with me while I look into this further. [Atit] Please, Thank you very much [Maiko P] No problem. [Atit] hello [Atit] Hello Maniko and after this chat bloody customer service person disconnected the chat Very Very Disgusting Customer Service Person Maniko P. of Group on And my 43Pound unspent I lost with Group On”

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Posted 9 years ago

“Rubbish customer service can't even give me the right tracking number or tell me where my order is. This is only the second time I have used groupon both times nothing but problems. They won't let you speak to a manager so don't bother asking. The worst customer service I have ever had the misfortune to deal with. Avoid like the plague! I'll never use groupon again that's a fact!”

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Posted 9 years ago

“Sadly Groupon doesn't seem to perform any vetting of the companies it does business with. I had a voucher for 6 sessions of IPL hair removal. The first visit was supposed to be consultation and patch test, which was just wordlessly zapping a small area of my neck, it went downhill from there. I started to receive strange illiterate texts from the company's receptionist saying I had to drive to the other side of Glasgow due to floods? Anyway, after eventually finding out the new location I went to this odd semi-abandoned industrial estate where I had the first full session, not too bad, but not great either. The next visit was to their original premises to find the company was gone. It took 8 weeks to get my money back from Groupon. I thought - not Groupon's fault about the dodgy IPL company so still looked at goods purchases. The "savings" they quote have no basis in fact. The quality of goods, if they even arrive, is often very poor. I had some "Calvin Kline" lipsticks that were just cheap rubbish with CK stickers on them - not CK quality at all. A dress I ordered never turned up - though I did get a refund for that. Unfortunately you take rather a large risk with any Groupon purchase, not an experience worth the hassle.”

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Posted 9 years ago

Groupon is rated 2.0 based on 1,151 reviews