Halfords Autocentres Reviews

Name: Halfords Autocentres
Rating: 1.86

1.9 Rating 827 Reviews

21 %

of reviewers recommend Halfords Autocentres

Company Reviews

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Metrics

1.9

Based on 827 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Phone:

0800 037 0800

Location:

Halfords Autocentres Ltd. 7/9 Richmond Road, Olton Wharf Olton,
Solihull

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Halfords Autocentres 1 star review on 26th July 2024

Andrew

Halfords Autocentres 1 star review on 29th June 2024

Mrs Helen Dehkordy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had booked my car in at the Basildon branch of halfords autocare centre through blackcircles. I found it strange that there was a morning and afternoon 4 hour slot available so took it that it would be on a first come first service basis? I chose the afternoon 1 til 5 slot arriving at 12.50 only to be told I had to leave my keys and come back at 5! I explained that I had to pick up my kids from school and this wasn't an option just be told that blackcircles work pretty much paid peanuts and that they fit their jobs in between the better paying service and walk in jobs. I dealt with a man called Scott Mathieson and he was so unhelpful and told me they couldn't guarantee my car would be ready so I'd have to come back at 4 o'clock for which I was still made to wait over an hour! Shocking customer service and the bad news is I had already booked my wifes car in for the following monday which I tried changing to another fitting centre (through blackcircles who I had booked the job through)but this couldn't be changed by this time! So my dissatisfaction of the basildon autocare centre continues. I told Scott who I was dealing with, that I had booked another car in for monday morning and if I arrived abit before the 9 o'clock morning slot and would it be possible to do the one tyre change(20 minute job max)as I was going away on holiday and leaving lunchtime but no could not guarantee this and would have to be left with them for 4 hours again?? So I decided Monday I would do the last bits of running around and get my car a little later in the slot (got there at around 11)to be told you should have brought your car here at 9 and couldn't do my car until the afternoon now come back at 4!! So I decided we would have to be inconvenienced even more now and travel that evening. I returned to halfords autocare centre at 4 as was told still to be made to wait another hour and a half to replace 1 rear tyre? I was really angry as me and my 10 year old daughter was made to wait in the car being victimized for our little job that was worth peanuts to halfords and watch a stream of people coming in and out, staff running around for them because the jobs must have been worth more. I called halfords customer service to complain and was told I would get a call back from the area manager but am still waiting. Disappointed disgusted with the overall service and will never use a halfords autocare centre again!”

Helpful Report

Posted 4 years ago

“I am thinking of protesting outside Halford Autocentre in Whitley. They have damaged my car and they are terrible at everything they seem to do.”

Helpful Report

Posted 4 years ago

“wanted to give no stars, avoid at all costs, student daughter took car to Nottingham Halfords for service ( £100 approx ) later informed me they had charged her £600+ for ' NESSECARY ' work. car had not long had mot and she only wanted oils and filters done. contacted halfords to complain and was told to contact the branch that did the work, told the branch I was coming up from Wales to inspect the parts they had replaced, have never heard from them and was unable to travel up. Garage that did the MOT were furious and wanted to come up with me to speak to them. I consider this as criminal, she is only a student and they took advantage. Have stopped loads of people using them for work and will continue to do so even to the point of telling people outside Halfords Autocentres”

Helpful Report

Posted 4 years ago

“Used their DPF cleaning service. If you're thinking of spending £85 on this - DON'T. I think they literally bung in some cleaner and then leave it running. It doesn't work and their service is rude and complaints procedure useless. Stay away - go to a specialist.”

Helpful Report

Posted 4 years ago

“Booked full service and MOT online which required payment upfront. Took my car in only to find that they have taken over another garage but nothing on the website to say that. The guy thought it was amusing that so many customers are making the same mistake and turning up at the wrong place. Got to their other garage but had no way if contacting my son who was at work and who was going to the first garage to pick me up when he finished. There was nowhere to wait so had to start walking in the pouring rain. Half way home the garage phoned to say the engine is making a rattling noise so they couldn't do the service or MOT. He said they can't do repairs so I'll have to take it somewhere else? They advertise that they do repairs so don't understand this. Now I have to wait 7-10 days to get my £220 back. I wl take it to another garage but they'll be doing the service and MOT as well as I won't use Halfords again!”

Helpful Report

Posted 4 years ago

“Farnborough Staff extremely rude and un cooperative. Was less than 5 minutes late and turned away rudely and told refund will not be processed for 7-10 days. Do not use this place they have no consideration for anyone.”

Helpful Report

Posted 4 years ago

“Booked my car in for rear brake shoes at Torquay autocentre sent car out with handbrake not working took it back to be told they would adjust it in 2 days they did it that day when I complained. Then booked car in for MOT then rang me to say they could not do it for a week because machine has broken down finally went in failed on windscreen wipers and bulbs, went in on the Monday not finished tell them to keep the car till Tuesday still not finished then complained and went in they told me it would be finished today which is the Wednesday but still not finished. 3 days to put a few small parts on the car.”

Helpful Report

Posted 4 years ago

“I booked an appointment time at the Preston docks garage for 10:10am. Arrived and was ignored for 5 mins before being seen to. I asked the manager called Dave how long my car would be as I would walk around the docks whilst waiting. I was told to allow an hour and half. On returning at 11:50 I found my car hadn’t moved. There was no apology I was simply told they were busy and to go for another walk! When I said that wasn’t acceptable, I had an appointment time and they knew I was waiting he gave me my keys and told me to go elsewhere!”

Helpful Report

Posted 4 years ago

“My traction control warning light came on at speed and Swinton Autocentre advised that the reason for this was that my clutch was worn. I was asked to pay £460 to get it fixed but they said that should solve the issue. It was also suggested that my traction control would be likely to fail me if it was ever needed. I said that I thought it a bit steep and found myself another garage to get the work done cheaper. This other garage checked everything out and told me that my clutch was only part-worn and not in need of changing, suggesting that the issue was separate, saving me hundreds of pounds in the process. I would have happily paid them the money and got the work done but thanks to their honesty it wasn't necessary to do so. A sharp contrast from the dishonesty displayed by Halfords.”

Helpful Report

Posted 4 years ago

“ONLY USE IF YOU WON THE LOTTERY OR VERY, VERY DESPERATE dropped car off for alternator fault rang 1740 in the evening so no chance to collect and take some where else new alternator required at a quoted price £350 pounds said that's a bit steep but needed the vehicle like most people who are working so reluctantly agreed to have fitted .On collection found the mech had changed a belt that had only been changed 3months earlier and didn't need changing he said well we didn't charge you for that anyway however the price had gone £383 perhaps its time for an appearance on tv on the rouge traders watchdog program !!!! so my recommendation is AVOID”

Helpful Report

Posted 4 years ago

“Zero stars I wish I had done some homework before taking my car to a Halfords auto center but you live and learn. I had booked a apt for a MOT for my daughters fiat 500, I was called by a member of staff that same day informing me that I needed my oil sump replacing due to the amount of oil Comming out,as I hadn't noticed any on my drive at all it did take me by surprise. It was not made clear to me at this point as to whether the car had been through the MOT process. So I reluctantly went ahead and agreed for the job to be done at the cost of £477 naively thinking that I would be picking the car up the next day all done and passed. I was then called the next day by one of your employees (after the sump had been done!) expecting them to say the car was good and ready but how wrong I was..... They proceeded to tell me a long list of jobs that needed to be done in order for the car to pass the MOT. I was told that basically the car was corroding from the underneath and that it was deemed unsafe until the jobs were completed with the total cost being around £1100-£1200 but could possibly be more. As you can imagine I was completely shocked as I would have thought that this level of work would have been more than noticeable whilst the sump was being looked at. I was advised that I would be able to spread the cost interest free over a 12 month period so it would be much more affordable,as you can imagine at this point I felt that very pressured to make a decision regarding the additional repairs that Halfords advised were needed on the vehicle and felt like the driving force behind the call was for me to pay out even more money!! So I decided to pick the car up without the work being done. The point I am trying to make is that if was aware from the start of the list of jobs I may have not botherd having any of the repairs carried out on the car but instead i drove away £477 down plus the cost of the MOT for an unusable car,this is not acceptable. I have since had the work done on the car that needed doing in order to pass the MOT i.e tyres and brakes at an additional cost of £400 the car passed and there was a shocking difference between the two MOT certificates. I so hope this dose not happen to someone else. This is a hard time for everyone and you should not be taking advantage of people. SHAME ON YOU HALFORDS!!!.”

Helpful Report

Posted 4 years ago

“Went for a bike repair to fix Hydraulic brakes on my bike and have a small adjustment on my chain, they initially offered a bronze service for £80 then said because of a special deal they will do it for £50. I agreed and they said it would be done in 2 hours. About one hour later they called me and said they needed to fit a seal on the breaks as it had gone, I asked how much and they said it would be £60 in total, I said yes. When the bike was ready he said the breaks would squeal as they were new however I think the disc could be contaminated, he then told me about all this free stuff he done then said it was £115. I said no way as this wasn't the agreed price, he then quickly said no its £80, I still refused and he then said okay it will be £60. We got home the brakes still squealing after a single ride (this possible might go away benefit of the doubt) however the front derailleur will not shift up and the back gears will skip 2nd gear and now 8th, absolute shoddy job and will take it to a local bike shop to get it fixed. Please never go here for a bike repair as they will try and charge as much as possible and its clear they don't really know their stuff, save the hassle and use somewhere else if you want to fix your bike/bikes.”

Helpful Report

Posted 4 years ago

“Zero stars!!! gloucester riga wharf Halfords gloucester Riga wharf. Awful awful experience. Rude rude staff! They failed the MOT on bits that I had fixed elsewhere and then the retest they found more! I then for a third time returned and they hadn’t booked me in. The guy was SO SO rude to me. I will never ever go near these garages again!”

Helpful Report

Posted 4 years ago

“NO STARS. Ridiculously rude staff. I’d been coming here for years and the recent change in personnel are near on incompetent. Brake pads and discs were changed by Halfords a year ago and starting getting vibrations with the car shuddering recently. Booked the car in on Wednesday for a Friday check as apparently there is a lifetime guarantee on the brakes. Turned up shortly after 9am and was told to leave and turn up another day as they had overbooked. Was then told some lie about head office who make the bookings hadn’t consulted with them. Total B/S as I recognise the voice of the manager at a Romford who made the booking. Totally incompetent and very rude. Totally bodged my brakes when they ripped me off a year ago with the disc and pad changed. Also had a horrible experience in March. Was told to come in the morning for an MOT. Turned up and was told I’d missed my 10 minute testing window and that the DVLA would not accept the test??? If the dvla ran to such a strict timetable then i am superman. Utterly poor service.”

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Posted 4 years ago

“Lower suspension arms failed the MOT on my car. Got a phone call from the garage explaining and quoted £485 for the replacement. I told them to stand by until i got some quotes from other local garages. They all quoted around £220 for the work. I went into the garage with my quote and asked them to price match. the manager got agitated with me and made me feel uncomfortable asking for the work for a reasonable price. The quote included the parts and prices. They had chosen the most expensive parts for my car, and added ball joints in without consulting me first. I looked up the part number, and I was being charged £115 each for the parts that cost £19.45 on Euro car parts. The vehicles ball joints were fine and did not need replacing. The garage has now agreed to do the work that was originally specified.”

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Posted 4 years ago

“Autocente Woking. If I could give zero stars I would. Took car for MOT got a call to say failed as brakes worn I said impossible as no warning lights on and car only done 20 000m. Was quoted over £400 to replace front brakes and pads. Martin the chap at Halfords got very rude when i said leave the car I would pay for failed MOT and take it elsewhere. He then said not touched the car - so how did it fail MOT. I collected car and took it to another garage in Guildford not mentioning what had happened. Car passed MOT straight away I then told the guy what had happened and he said that the brakes and car were as clean as a whilstle and there was no wear.”

Helpful Report

Posted 4 years ago

“Woking Halfords. Dishonest staff. Car booked for MOT 24/8/20 at 11am. Dropped car at 8.30 and approx 9 received a call to say car failed MOT as the brakes were worn. I said MOT is at 11 and impossible they are worn as car only done 20 000M and no warning lights were on. Martin said to me the car has done 20020 miles and brakes last about 20 000m. He quotes over £400 for front brake pads and disks and said he has old brakes "in his hand they are finished" My husband rang him back to say it was not possible and he got very aggressive and eventually said he cannot speak to him as it is not his car. I rang Marin back and said I will pay for MOT fail but he is to leave my car and breaks as they are. He said "I have not touched your car" and I will leave it. When I got there half hour later he said we did not do MOT just take the car. I took my car to a garage in Guildford not mentioning the incident and my car passed MOT straight away. I then told the chap what had happened and he said my car and brakes were as clean as a whistle and there was no wear at all. if I could give this a zero star I would. Dishonest people”

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Posted 4 years ago

“no experience”

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Posted 4 years ago

“DO NOT GET YOUR WHEELS ALIGNED HERE. Took my car for the wheel alignment even though it didn’t really need it but it hadn’t been done in a while so thought I better do it. Leanne on reception was lovely and super helpful. But when I picked my car up the steering wheel would have to sit at 11o’clock for the car to go straight... I returned to complain and Rob (I think?) was extremely rude and would not help in the slightest. He admitted that he couldn’t do the work on my car and made excuses, but then said he changed two wheels and I needed all four... I did not need all four as my car is front wheel drive. He then blamed me saying my car was lowered (it is not) and that he couldn’t do the work. I told him he had made my car dangerous. He didn’t care. I took my car to a trusted garage to FIX THIS MESS. Turns out he had turned my front wheels to the right and my rear to the left!!!!! Completely ruined my car and did nothing to help fix it. DO NOT TAKE YOUR CAR HERE IF YOU WANT TO KEEP IT.”

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Posted 4 years ago

“If I could give no stars, then I would. I took my car in for a free brake check due to some slight juddering in my car. Well, I was knocked sideways when they call me in store 1.5 hours later. "you may want to sit down" sit down I definitely needed as I proceeded to be handed a £1504 bill. "you'll need a new exhaust system" "you need this and that". They did offer me a tour of my car and showed me some problems, however, like I said to them there and then "you could be showing me anything" they then proceeded to apply pressure onto me and stated I could pay in installments. They then proceeded to state "If you get these issues sorted your car will be mint". I told them, I would need time to think about this and took my car away, they did however make me wait a further 30 minutes whilst they put my car back together. As I was leaving, the mechanic made me feel pressured and vulnerable stating that this car shouldn't have passed its MOT only 9 months previous and continued to apply pressure, presumably for the massive £1504 bill. I was fortunate enough to be near another local garage in which I've had dealings with before. They checked my car and stated that first and foremost £50 of welding was required, not a new exhaust system. This was a massive red flag for me from Halfords and their "new exhaust system" assessment. The local garage has my car now and is checking it over again for me for peace of mind. Rest assured, some of their lies have already uncovered so won't be surprised if there is more. I would avoid Halfords at all costs. Go local and support honest, hardworking mechanics instead. I'd not trust these clowns to fix my nieces little tykes toy car. AVOID AVOID AVOID.”

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Posted 4 years ago

Halfords Autocentres is rated 1.9 based on 827 reviews