Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.54

2.5 Rating 1,330 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,330 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 29%
Accurate And Undamaged Orders	Greater than 59%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

Visit Website

Email:

customer.services@halfords.co.uk

Write Your review

Tell us how Halfords made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Halfords 1 star review on 9th October 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible customer service, waiting over a month for a product and service I cancelled (with plenty of notice) so never received, spoken to several online agents who have promised serval things (such as my refund being processed) that have never happened, emailed my complaint to the resolutions team, no response after 12 days. Still waiting for a response even after an online agent assured me they would have someone look at it so I would get a response in 48 hours, 48 hours have passed and nothing.... It's £20 I need refunding, that's it, not sure why it's so difficult”

Helpful Report

Posted 2 years ago

“I went to Halfords back in 2017 for a stereo fitting, after which my power steering stopped working. I went back inside and told the fitter and was told ‘that sometimes happens, just drive it and it should loosen up’. Turns out they had unplugged my power steering and then made me drive it. How incredibly dangerous! Years later after swearing I would never shop with Halfords again, the battery on my car went and they were the only place that could fit me in at such short notice. I took the car in and was told that it was not the battery, the battery was in good health and that it needed to be seen by a mechanic. They then left me stranded in the car park for nearly an hour whilst 7 months pregnant in the boiling hot heat whilst I waited for my husband to come out of work to jump start my car using power leads. After taking my car to a mechanic I have been told it was the battery, now I’ve had to pay mechanic fees on top, on top of hours of both myself and my husband missing work. Once again shocking service from Halfords.”

Helpful Report

Posted 2 years ago

“Had mot in Southend booked for 13.15 took afternoon off work only to get there to say it’s cancelled not even a phone call how un professional will never use again”

Helpful Report

Posted 2 years ago

“I booked my appointment to get full service and MOT for my car 2 weeks ago at Catford (Rushey Green-463) The appointment was at 8:30am on Saturday 6 Aug but when I got there at 8am the store was close and the staff standing outside waiting for the Manager to open the store who never turned up. They sent me to another location saying that there they will accept my car for the service I booked and paid. When I got to the other location reception staff was unhelpful and said that unfortunately they were unable to help or find a solution for me. It was very frustrating for me because my MOT expires in 2 days and I was Planning to drive for holidays for one week, thanks to Halfords I had to cancel my family holidays as I can not drive my car without MOT. This is what I called not respect for the customers.”

Helpful Report

Posted 2 years ago

“After dropping my bike off at the abbey lane store Leicester on Monday the 25th of July for a free bike assessment I was advised what repairs were needed. They kept my bike and I was pleased to receive an email yesterday telling me good news the bike was ready for collection. My husband has just been to collect my bike, which by the way is now unusable. No manager in store to speak with. No one answers the phone either. Absolutely disgracing service. I feel very upset about the whole experience and would recommend Halfords to no one .”

Helpful Report

Posted 2 years ago

“Pre booked and pre paid for a service and MOT. It was cancelled at the last moment (told it was cancelled when I took the car in). They couldn't get it done at another local Halfords so I had to get it done elsewhere. I got it booked in for the next day at a local garage. Don't use Halfords if you want a reliable service”

Helpful Report

Posted 2 years ago

“Not impressed with bike carrera vengeance been back to shop 3 times since xmas each time a 2 week wait for them to look at it in total spent 200 pounds on new parts even though I took extended warranty I'm sorry I went there won't happen again”

Helpful Report

Posted 2 years ago

“Rang to book in to have a battery fitted. Call went well, price okay, had battery in stock at nearest Halfords 20+ miles away. Booked an early slot as I had a busy day. Got up early, drove to Ashbourne for 8.25 appt. Left the car to find a loo, came back half an hour later to be told they couldn't do it! As the couldn't figure out how to get my battery out (Citroen C4)! Offered a refund of my payment, but nothing for my wasted time, diesel etc.! It's hardly a one-man back street garage? Can't believe the several 'technicians' could not find out how to do it! Terrible! Will not use again!”

Helpful Report

Posted 2 years ago

“***HALFORDS SUPPLY BIKES WITH BRAKES THAT FAIL, AS THEY HAVE NOT BEEN ASSEMBLED CORRECTLY***. £400 bike purchased and delivered with little to no fluid in the hydraulic braking system. Extremely dangerous scenario as brakes partially worked and failed during use. Despite being delivered faulty and raising this with customer services I was advised to RIDE this death trap to the store at the risk to myself and the general public as the delivery service CANNOT uplift the bike!! How can a delivery service function without the ability to return/collect faulty items. Over 11 hours spent on the phone and twice waiting at home for a local store employee to collect which on both occasions failed to turn up (no phone call/email NOTHING). Store staff and online staff blaming each other for the above with no solution forthcoming. A replacement could have been sent and the faulty bike returned in the replacements packaging but NO; Halfords would not do this as this would mean I would have 2 bikes in my possession - despicable and well outside of consumer rights. After finally having enough of my mistreatment I finally asked for a manager and was refused by Elaine on customer resolutions - who btw, hung up intentionally and ignores any emails sent to her, unbelievable. This has to be the worst customer services experience I’ve ever been through and I still have a bike (Carrera Hellcat) with no brakes. NEVER EVER buy a bike from this company if you value yours and your family’s safety and i have over 2k’s worth of their bikes in my garage but never again. Their head office phone number forwards to a voicemail that is unsurprisingly full. My next step will be an ADR with the retail ombudsman -please if you’re reading this; learn from my experience, this is not the same company I have used many many times over the years.”

Helpful Report

Posted 2 years ago

“I phoned customer service to book a camera for my car. When i arrived in Limerick shop in Ballysimon they told me after one hour waiting they could not fit camera to my car. They blamed customers service in south Africa taking the call. I had drove 140km in total and my half day wasted. Customer service should not be booking in cars not suitable without checking with the store first my asking the make and model of car.”

Helpful Report

Posted 2 years ago

“Halfords Auto centre had my car for over two weeks, I picked my car up Tuesday 6/6/2022 to find my car is worse than when it went in. Even a regional manager could not help and made me feel pretty worthless and my concerns were not valid. Now my car is back with Halfords AGAIN 7/6/2022. Shame on you Halfords Auto centre”

Helpful Report

Posted 2 years ago

“Bought a bicycle pump yesterday as zak at the Crawley store said it would fit my tyres. It did not fit my tyres, tried to return today for a refund and was told no. Item is in the same condition as purchased, well within the return time and I was told no.”

Helpful Report

Posted 2 years ago

“Terrible service. We were sold a trailer by Halfords who supplied a different spare tyre that was the wrong size. Upon trying to exchange tyre there was no apology and they then informed they could not get the right tyre. I’d avoid Halfords it’s not worth the stress. Perhaps they should rebrand as Hellfords! We won’t be using them again!”

Helpful Report

Posted 2 years ago

“I took my Suzuki Alto into Halfords Exeter Street in Plymouth to have the three sparkplugs changed. Guess how much? 144 POUNDS. YES 144 POUNDS. It took them 10 minutes to do it, the actual sparkplugs cost 19 pounds for 4 !!!!!!!!!”

Helpful Report

Posted 2 years ago

“I got an appointment, 10 days ago, on 21 June, at 11:00,PE1 5AU to ceheck my e-scooter. They send reminder 1 day ago. I got 2 reminder messages in the same morning. When I went there, they said that the mechanic didn't come that day. I had cancelled my work, which costed me £ 120 for this halford appointment. They offred me to reschedule the service for 10 days later without any excuse and apology. I cant believe that this terrible and ridicuolus service belongs to a national chain store.”

Helpful Report

Posted 2 years ago

“Can't get through to anyone, lack of staff & generally a poor attitude in store.”

Helpful Report

Posted 2 years ago

“Placed an order online and clicked the free delivery icon. When I received the confirmation it showed that it was click and collect from the store which was a mistake on their website as I had clearly marked for home delivery (why would I drive into into the store when it was free home delivery?). Telephoned customer services and no apology for the mistake on their website ordering but I could cancel the order and order again. That would mean having the hassle of then cancelling my paypal payment. So I decided I would have to go and collect it. I then received a phonecall from the branch that I would be collected the item from to say that they had to cancel my order as they did not have this item in stock as it was an online purchase only. The salesman told me that I could order it and as it was an online only purchase it would be delivered to my home. I questioned with him if it was only an online purchase for home delivery, why then was I able to place an order when the item was out of stock and then only to find that I had to go in and collect it? He said there was a mistake on the website!! Also if this was the case why then when I phone customer service the lady could not give me this information. I asked for my paypal to be refunded immediately (which it was). I thought about purchasing this item from another retailer but I went ahead and ordered it through Halfords where it was now showing as an online purchase only and it would now be delivery free of charge to my home. What a long winded process and they really need to sort out their website and ordering system. I haven't yet received the item so cannot comment on that.”

Helpful Report

Posted 2 years ago

“Give the below images a look: So I wanted a dashcam fitting, so I contacted Halfords to see if they would fit it even if I didn't buy it from them. They said they would (Proof in images). So I went ahead and got a Nextbase 222 Front AND Rear from Amazon for £100 (Over £70 cheaper than Halfords). So they basically lead me on and made me pay £100 just to then say then will no longer fit it (As per second image ) I doubt they'll even rely to this review and if they do, it'll be something daft like they'll 'look into it' Come on now Halfords... I asked for compensation or for them to fit it and they ended live chat twice on me and wont admin why haha”

Helpful Report

Posted 2 years ago

“DANGEROUS PRACTISES ALERT. My partner handed in her car in for a service, engine clean,and wheel balance cost £234.94. While waiting for the car she received a phone call from this branch to say that there was an excessive oil leak under the bonnet ( fairly typical place for one ), and a pin missing on ' rear brake shoe'. Estimated cost to repair + £600. Ok let's get to the branch and see what the problems were??? Extensive oil leak, couldn't show us as they can't find it???? No evidence of oil leak on the engines, surrounds or ground even, remember excessive??? Then suggesting, they could not fix the oil leak and to take the car to another garage?????? So with all trust and credibility gone, and crystal clear this was a con/scam ( Nationally this company is famous for this), my partner booked into a local, proper garage, she paid for the service and collected the car. Ok this is where things got dangerous:- As soon as she started to drive the car, a loud noise was coming from the rear of the car, which was not there before. Sensing danger, she took the car straight to the proper garage. Findings from the garage:- The 'missing pin on the rear brake shoe' was actually a damaged pin which was clearly caused when the wheel was removed. The car was in a very dangerous, non road worthy state, and should never have been driven or released by any garage. Extensive oil leak does not exist, and some other advisories were phantoms too. Both paperwork from Halfords and the local garage have been passed to the regulators and Halfords head office and investigation is on going.”

Helpful Report

Posted 2 years ago

“This review is regarding the online service not the item purchased. A set of car mats was ordered on the 18th April and delivery details indicated it would be here on the 25th April or sooner. On the 26th of April I contacted Halfords (online chat being the only practical option) and I was told the car mats would be with me within 3 days. Within 2 days I received an email from DHL informing me they were expecting the item from Halfords and would let me know when it was on its way. I kept checking DHL but they had still not received it according to their tracking. I contacted Halfords again complaining about the service and started looking for alternative suppliers. The next day my delivery arrived 16 days after being ordered. I have had items from overseas arrive quicker. I wrote a similar review to this which Halfords "moderated" to the point of excluding it!”

Helpful Report

Posted 2 years ago

Halfords is rated 2.5 based on 1,330 reviews