Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Halfords 1 star review on 6th February 2025

Anonymous

Anonymous // 01/01/2019

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“Took my money and left waiting for 30 minutes to get numberplate made. Staff are lazy good for nothing Charlie. Will not be going there again”

Helpful Report

Posted 8 years ago

“I had a nextbase dashboard camera fitted today at Halfords in Kirkstall and was very pleased with every aspect of the transaction. Both members of staff were extremely helpful and polite. I had read a review about the camera fitting service that was very critical, but this was not my experience. Thanks!”

Helpful Report

Posted 8 years ago

“cycle mechanic's have a very basic knowledge of servicing all bikes, and no experience of servicing high end priced bikes bought from the stores. mechanic's are never available in the stores to fix small problems when you really need them the most. even if you have a cycle to work package or servicing deal with Halfords. they have a very basic knowledge of parts and despite selling expensive bikes some parts for these bikes are not available or they don't stock them. and these problems go right through the stores from bikes to cars. I bought a bike on cycle to work scheme as I cycle to work every day, with out my bike I don't get to work, I don't expect to buy a service package to be told come back next week and well have a look at it for you .I've also been sold wrong parts even sold the wrong cd player for a car, and told that parts are not available and discontinued for bikes, I now do all my own servicing because I've been let down by Halfords to many times. useless staff springs to mind. I use wiggle, chain reaction, and others sites now for parts and accessories. Maidstone and Chatham have the worst inexperienced staff I've ever encountered in any retail store.”

Helpful Report

Posted 8 years ago

“I went to my local Halfords branch(Ormskirk-Store 0353)) at 1720 to enquire about a job I wanted doing on my bicycle. The repairer,Kev,gave me a quote for replacing the gear cassette,and agreed to do the job if I brought the bike in ASAP. I went home to get the bike and returned to Halfords at 1820. Kev had the cassette replaced by 1845- how's that for customer service?! It's also typical of the prompt service I've had at Halfords Ormskirk branch over the last 3 years or so. I love the fact that the Store's opening hours facilitate this sort of activity from my point of view. Thanks again,Paul.”

Helpful Report

Posted 8 years ago

“I brought this for the Mrs. This bike is not all you would hope for considering halfords built most of it. Once it arrived we unpacked it and put the seat/handle bars and front wheel on. All the rest was already done. First test ride showed that the gears were poorly set up, the front brake was none existent, and it had a rubbing noise from the poor set up. The rear was also in a poor condition. We took it to Guildford and had them sort it out. The first time it was given back we was told that the front caliper was not put in straight which was causing the rubbing noise and poor braking. I took it home and tested it the next day when I had time. the gears were now set up but the brakes were still very bad and the front was still noisy. I took it back again. This time when they gave it back they said it only needed adjusting! I then took it out there and then for a test ride, and the brakes were still poor/spongy and the front STILL rubbed. I took it back to them and they said leave it with us. After a few days i went back to get the bike I was told that one of the caliper pistons was not working so they said they stripped the caliper and fixed it. So i tested it there and then again and it was STILL exactly the same, poor stopping power and the front was rubbing as if nothing was done to it. This time what looked like the manager was there so i got him involved with this as I was getting very annoyed by this time. This time they sent one of their mechanics out to do a road test. (why there didn't do this before is a mystery to me). He brought it back and agreed that the brakes were still poor and that the front was rubbing. So I left it with them yet again. They told me they will order a new front brake set and that if the price was not to high they would upgrade the front brake for free. A week later it was finally done, they said that two of their staff road tested it and no noise was present and that they finally bothered to bleed the system on the brakes so they did work now. I looked at the brake levers and the new upgraded one was completely different to the rear brake lever, so to make them the same I had to pay to have the back upgraded also. So its been painful buying a Voodoo from Halfords. Oh and they wont even give me a receipt for the bike so i can insure it with Kryptonite. They said it was emailed, but they can't resend it as the system wont let them.”

Helpful Report

Posted 8 years ago

“Ordered a cycle to work bike through Halfords. Someone from the store called me while they were building the bike to explain that there was a scratch on the bike that they would repair and offer me £90 off as compensation. This was acceptable to me until I actually got to the store to see that the 'scratch' was actually multiple deep gouges along the top tube (not saleable in my opinion). I rejected a bike and they prepared another one for the next day. Went back to see the bike that they tried to sell me the day before was on sale for £150 off the price! To add insult to injury, when I got home, I found that the front brake was rubbing very badly on the replacement bike.”

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Posted 8 years ago

“tom shimpe ordered a very bad”

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Posted 8 years ago

“tom shimpe ordered a very bad a”

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Posted 8 years ago

“Wont owner 5 year battery that only holds 75% charge after 2 years”

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Posted 8 years ago

“Purchased a bike for my son for Christmas in October only to realise it was far to small as he was finding it difficult to ride took back to the store in Kingston park newcastle they exchanged my sons bike with no hassle his face was a picture exceptional customer service thanks hamish and team.”

Helpful Report

Posted 8 years ago

“I purchased a nextbase 512 g dash cam for my husbands xmas in November when he looked at it at xmas realised it was not what he thought it was ,took it back into the Dumfries branch as it cost £179.00 wasn't sure if they would refund.The two ladies who served me are an asset to your company their customer service was excellent there names were Amanda and Shirley I will certainly recommend this store for there customer relations in this day& age it is a rarity for staff to be so understanding & helpful thanks again ladies first class”

Helpful Report

Posted 8 years ago

“The worse service ever!!! Specially coming from a massive caveman that i think is the superviser or manager. Today i run out of an antifreeze engine coolant, so looking for help i went to Halford in Northwich to buy some, so my car wouldn't let me in the middle of the road.???? So i went inside and I asked for the product and some help with this. I asked to one of the store assistant if she could come with me to let me know if everything was ok, but this caveman sudenly just told her that she couldn't as they are not allow to touch the anticoolant system. I said to him, thats fine i just need the advise and which product i need, becuase i will do this all by myself. At the end the cave man said no, but the store assitant said to don't worry i will help you anyway. And indeed she did help and i bought they one i needed. But suddenly i realised that i needed a funnel so i went back to ask to another store assistant if she could lend me a funnel so i could pour the liquid. The girl said yes no problem i will get you the one we use for antifreeze coolant, so i said thank you, but suddenly this stupid caveman took the funnel out of her hand and told her not to lend me anything even though she told him that the engine was cold already. So at the end i just told to the girl "dont worry i will manage". ???? Anyway it was a really horrible experience ???? i am 6 months pregnant and he was just watching me like idiot going under my car looking for any leak and making my own paper funnel to pour the liquid in. ???????????????? This person should not be working in this place. Its a shame that all his employees are better people than him.”

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Posted 8 years ago

“Visited Halfords in Cambridge today to buy a Torx socket to adjust the rear door latches on my Sprinter van. I was assisted by Louise who couldn't have been more helpful, she came out to the van with me to make sure I didn't buy the wrong size. It was a VERY pleasant experience in customer service, far superior to what I have been subjected to at other branches. Well done Louise, a credit to the store, keep up the good work.”

Helpful Report

Posted 8 years ago

“I Recieved 2 X £15 vouchers when I purchased 2 bikes and was charged £30 for them when I collected the bikes The cost of one of the bikes came down by £30 The manager said I would receive a refund when I collect the bikes but I was told the £30 is for the vouchers. Be wary at Halfords”

Helpful Report

Posted 8 years ago

“Having left work at 6pm on a cold, dark & damp Wednesday evening I noticed that one of my headlights was not working. I drove directly to Halfords at Crewe Retail Park where I had previously seen their "fitting canopy". After explaining my problem in store I was dealt with by Wes, who not only repaired my headlight but advised me of their free winter check which he did at the same time. I found him to be extremely helpful, very thorough and knowledgeable and I would have no problem in recommending the store for the 1st class service I received.”

Helpful Report

Posted 8 years ago

“Ordered a car seat from Halfords on-line. The wrong car seat came through a couple of days later (wrong - as in age group) - not suitable at all. I was advised to send photographs of the wrong seat and a collection date was advised. On this day the wrong car seat was to be swapped for the correct one. The car seat did not arrive, I was given another date, again it did not arrive. I then suggested, I would go to the store myself to swap the car seat. I was told that the correct car seat would be delivered to the store. Again there was no delivery to the store. After being advised to cancel my order totally (this had gone on for 3 weeks ), I was told that I could not have a refund until the first car seat was collected. However, collection could not be arranged until 4 days after my call. What an appalling service!!! I would never recommend on-line service to anyone. Still waiting for a refund - so I might get the chance to buy a car seat so my child can be in the correct car seat for his age and size!!!! Disgusted”

Helpful Report

Posted 8 years ago

“Bought a car battery, but cancelled an order due to wrong delivery option. Spoke to customer service, who advised me all was cancelled, but battery arrived anyway and I was charged. Since this moment for 2 weeks after a lot of conversations and emails to customer service regarding collecting a battery and refund - STILL NOTHING!!! They even don't bother to reply on my emails. AVOID this company if only you not ready for stress and headaches dealing with them!!!”

Helpful Report

Posted 8 years ago

“Brought a pendleton bike in Mar 2016, pre leaving store checks not done, then guy broke a part putting in my car! 6 week check left with a broken gear shift & gears out of alignmnet had to get another store to fix FOC. Then go to order a part after a small collision - 5 working days 4 people & still no resolution. Extremally POOR customer service, no empahy, no common sense, no courtsey calls, no explanations, a whole load of red tape, Selling bikes they cant get the right parts for. DIABOLICAL IS PUTTING IT LIGHTLY - AVOID AT ALL COSTS !!!!”

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Posted 8 years ago

“I experienced a fantastic service at the new Halfords Autocentre on Hook Road in Kingston. I phoned them 30 minutes before they closed after finding both my front light bulbs had gone just as I was about to drive home from work in the dark. They were friendly over the phone and said to come as soon as I could. The whole job was completed within no time at all. They didn't even make any comments about all the rubbish in my car, of which garages usually comment on! A faultless service. I will definitely be using them in the future.”

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Posted 8 years ago

“5 stars for john from colchester branch. never had a better experience at buing stuff! great guy!”

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Posted 8 years ago

Halfords is rated 2.5 based on 1,357 reviews