Halfords Reviews

Name: Halfords
Address: -, - -, Worcestershire
Rating: 2.53

2.5 Rating 1,357 Reviews

37 %

of reviewers recommend Halfords

2.5

Based on 1,357 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.8 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Halfords:

The Halfords.com website having 10,000 easily easy to get to products, ranging from Sat Nav, In Car Technology, Bikes, Baby Child, Outdoor Leisure, Car Maintenance and Car Styling, the site also offers helpful advice and hints to help you to choose the right product for you. Our sole aftercare service is also available on chosen products bought online or kept for collection in store, including fitting services for car audio and child seats, free set up and demo for Sat Nav, bike checks and more.

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Email:

customer.services@halfords.co.uk

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went for a 10 point check before my MOT, I needed 2 break light bulbs, I asked if they could fit them, no prob. I paid for two bulbs & some oil, fitting of bulbs. Never having purchased bulbs before I did think bill was steep at nearly £40…. When the guy came to fit the bulbs turned out to be wrong ones so had to go back inside when he asked for my receipt I told them I wasn’t given one, but actually would like one…. I got a shock! Each bulb cost me £9 for fitting.. I had joined the motoring club & had thought it was free fitting… I was never made aware of the cost of fitting per bulb at the till. I was never given the receipt at the time. I feel I was taken advantage of, I will never set foot in Halfords ever again. Customer service are well aware of my complaint. Customer service have done nothing to put things right. It took the guy all of 15 mins if that to fit both bulbs, that includes going inside & changing the bulbs ( which cost me another 32p), that is £72 per hr. Halfords have the nerve to advertise on TV & Radio “won’t be beaten on price for fitting wipers & bulbs…I beg to differ SO BEWARE THEY ARE ONLY OUT TO SCAM. ONE LIVES & LEARNS. I WILL NEVER RECOMMEND HALFORDS. WORD OF MOUTH & EXPERIENCE IS THE BEST ADVERTS ONE CAN EVER HAVE… SO HALFORDS ITS IN YOUR BEST INTERESTS NOT TO SCAM YOUR CUSTOMERS…”

Helpful Report

Posted 2 years ago

“Whenever I go into these stores, they never seem to have a working tablet to find the right parts for your car. When they have on that work, it turns out it’s all the wrong parts for your car! The only way to find out is to purchase the wrong parts, try them, come back and return them and keep digging for the right parts. When you want to ask someone a question, the few staff that are working are always run off their feet and your stood for an hour waiting. When getting something fitted, it’s also the same story! Waiting for an hour and then finally when they get to you, they struggle for another hour. I decided to sign up to their membership scheme to save a few quid. I was not sure if I would get much use out of it and so I only signed up for a monthly payment scheme. When I signed up the cashier said I should use it right away! Great, saved a few quid and got free fitting. A few month on, I am annoyed by the customer experience, lack of knowledge on cars and queue times for anything so I decide I want to cancel. When I head to the website, to my surprise, I find no way to cancel. I try their only chat portal “chat to an expert!” And am met with a generic automated reply robot. I eventually get annoyed with this and decide to call them. I now find out I have been signed up to a 12 month contract with no way to cancel it. I’m not even able to pay to get out of it! The only way to cancel would be a 30 day window in a year from now. I would have to remember that I am paying a monthly payment, call them up and argue to cancel my way out a contract I never knew I was signing up for! I have since called them several times trying to figure out a way to get out of the contract but it seems the only way, is to take them to court. I have tried to raise complaints with their customer service team but am met with generic replies and copy/paste of scripts and terms and conditions (which are hidden in their site). Utterly appalled at the whole experience and will never shop their again. I’ve spoken to all my family and friends and have told them of my experience and they will be doing the same.”

Helpful Report

Posted 2 years ago

“Booked front and rear dashcam fitting. The fitter said he couldn't install the front one because there was no fuse box in the front of the car. This is not correct, the car has two fuse boxes one by the drivers footwell, and another in the boot. I explained that there was a fuse box in the front, but he said he couldn't find it. I then spoke to the senior fitter and asked why they couldn't complete the work, he said that the fuses in the car were all 30amp and live all the time. Again this is not true the car has a variety of fuses with differing amperes, some of which are indeed off when the car is switched off. I was fobbed off with excuses and incorrect information from staff that have little interest or knowledge in what they are doing.”

Helpful Report

Posted 2 years ago

“Impossible to actually contact the store. No phone numbers available, web site makes you use the "chat" facility. Initially, this is a robot, which was useless and then a person who appeared to be in China, who was equally useless. I just wanted to get a quote or some work but it was impossible to get one, so I am now forced to take my business elsewhere. Appalling way to treat customers - and outsourcing to China - sorry Halfords but you do not deserve our business !!”

Helpful Report

Posted 2 years ago

“Went to buy replacement wing mirror glass. First store dropped it, oh well accidents happen. It was the last 1 in store so had to travel 15miles to another store. So I rang to make sure they had it stock, yes fantastic. Turns out call centre is in South Africa so made sure I called local store. Well temperature -7, I treked there only to find out they didn't have any in store. Can't fault the store staff, they did their best all hunting in store for it but doesn't help me. Third day of trying to fix it and another town to try 20 miles away. Not a happy customer.”

Helpful Report

Posted 2 years ago

“Awful chat and telephone. Chat could understand my english and didnt answer my question ...Then telephone I was on hold over 7 minutes for simple question so hung up.”

Helpful Report

Posted 2 years ago

“I booked an at home appointment to change my battery I did this by phone to confirm that they can fit it to my Defender - all was well and the appointment booked and confirmed twice by text and email. Today they should have arrived but didn’t - no phone call to say why not and after calling for the 2nd said it’s not a battery that they can fit at home. Then why was I not told this at the time of booing it with a human being ? I have no means of transport to work tomorrow and had to take a half day off work to wait in for an appointment that never happened. Absolutely appalling service and total lack of customer service they clearly do not care about their customers ! Craig Reilly YOU HAVE BEEN WARNED !!!!!!!!”

Helpful Report

Posted 2 years ago

“Booked windscreen repair and Duxback for windscreen on 18th November 2022. Plus visit cost. Came to do work as requested on the day. Hence 1 star. Was warned before carrying out windscreen repair that it was at my risk if the windscreen broke. Not told that at the order. Repair done but can still see where it is. Luckily not in important part of the windscreen. Fitter could not do Duxback as did not have any in stock. Gave it a couple of days to see if they would contact me. Nothing, so phoned customer service. They checked my details and confirmed the fitter had recorded the Duxback was not carried out and someone would phone me. 6th December 2022 and no return phone call so I phone again. Speaking with a pleasant person with South African accident who goes through my details again and has to speak to someone else; leaves me on hold saying she will get back to me in a moment. After hanging on for 15 minutes I get asked to take a survey. The first two questions I answer must have made it clear I was not happy so when it came to "would I recommend Halfords" I was not told which button to press to say yes or no. I assume they thought I would try to guess a number and press the "yes" button by mistake. What button was I supposed to press Halfords? You can't even get your questionnaire questions right, so little chance for the rest of us. Nobody has called me back yet. I suppose it is small claims court for my refund!! Interesting to see above that 41% of reviewers recommend Halfords. That means 59% don't!!”

Helpful Report

Posted 2 years ago

“Bought a car stereo online but found it cheaper elsewhere so went to Farnborough store to claim on the Price Promise - spoke to the manager who used every excuse possible to avoid paying. Gave up in the end - will buy the cheaper item and return the Halfords unit for a refund.”

Helpful Report

Posted 2 years ago

“I booked my granddaughters car in for a dash cam to be fitted which I paid for for Christmas present Now the man who fitted told her she had a fuel problem and would need a diagnostic test which would cost £50 she phoned me and ask me what should she do I informed her that my son her uncle who is a AA man will carry out the diagnostic teat which he did and found nothing wrong and advised me to put in this review about Halford so so mecanics trying to rip young drivers off myself and the rest of our family will not be using Halford again o yes another thing she wanted a battery for her key and was told that she would have to go to a main dealer and get it programed in but was not true as mu son fitted new battery job done”

Helpful Report

Posted 2 years ago

“We purchased an electric scooter and the mud guard broke after hardly any use returned it to the burton on trent store which the technician said he would order the part and advised us we could still carry on using the scooter even though there was also no light on it as its fixed on rhe mud guard .I got a call the next day to say the part was out of stock untill end of march 2023 which means we have to wait 4 months .no alternative was offered even though we were advised we could carry on using the scooter with no back light .rang customer service 3 times to be told it has been passed on to another team this was passed over on the 14th of November its now the 29th rang today they would not put me through to the customer complaints department promised a call today .Guess what no call absolute diabolical service one very unhappy customer also asked to speak to the manager of the store who I was told couldn't speak to me as he was too busy on the till”

Helpful Report

Posted 2 years ago

“Very helpful staff who were quick and efficient.”

Helpful Report

Posted 2 years ago

“Took my bicycle in for service and was told that it would be ready in the next day or two. Now I learn that it might take six days or more. Why couldn’t I be given a particular time slot instead of leaving the bike gathering dust in a back room until someone gets round to doing their job? Customer service phone line next to useless. If your bike needs work, take it to anywhere others than Halfords”

Helpful Report

Posted 2 years ago

“Cam from watching a video online of someone debating the price raise from them selling a ebike for £400 then when Black Friday comes they selling it for 495. Terrible”

Helpful Report

Posted 2 years ago

“Thank you for your prompt response Harriet. To be honest I’m not interested in having the store manager call (Damien) I believe? The fact is your customer service representative who I called at 15:21 hrs today put me on hold could not find the order details spoke to the store and passed on my details mobile number so the store could call me back. At no time were we emailed or phoned with an update on our order. Then Damien made me out to be a liar by saying that’s not what they do and they’ll just tell you your details were passed on. I wholeheartedly believe that my details were given to the store and no one could be bothered to call me. If it’s true that there are issues with your IT systems they should be resolved. It was excuse after excuse and rebuttal after rebuttal with no apology from Damien. Who incidentally was busy laughing and joking with two female staff and not paying attention to customers when I entered the store. Entering into a conversation with the store manager will not resolve anything. He can email me if he chooses. My time is precious I spent a considerable amount of time which was wasted on phone calls and now replying to this email.”

Helpful Report

Posted 2 years ago

“So disappointed with Halfords. Was told my car needed 2 bulbs at the rear. The fog light and the rear brake light. Left my car and they fitted these. I went back to store and paid and collected my keys. It turned out that they had told me I needed a rear fog light left side that was not needed and not even wired for use. They charged me for no reason. When the bulb was fitted it would have never worked as there is no electrical connection to it. The fitter would have known immediately, but still 1. did not inform me 2. charged me for the bulb and the fitting. Worse still is getting through to the store to complain. I rang and you get through to South Africa call centre... they are polite but do nothing except leave you on hold now happened 3 times and was told 1st time store will ring you... they don,t second time told same ... no call ... third time ... told putting you through then the line disconnects after hearing a voice with a south african accent supposedly from netherfield nottingham... I now have to contact the CEO Graham Stapleton by email his email address is on the internet. Of course i still await a reply... Please be warned Halfords are retailers that are interested in selling products whether you need them or not !!! they seem to have no functioning customer service that will help you at all and cannot even get the smallest details right.. be warned stay away from Halfords”

Helpful Report

Posted 2 years ago

“I bought a set of boltless shelving online. Arrived prompt and was excellent. Two days later noticed Halford had set up a recurring payment from my debit card. Advised by bank to contact customer service. Customer service absolute joke. Case made 7th November and promised call back within 2 days. Nothing. Called 11th November. Constantly put on hold by staff who were rude and not helpful. Told there was no case created. After threatening to report to my bank eventually put through to a young lady who told me nothing on their system. Sent a screenshot show recurring details. Though she was pleasant was very disinterested. I asked for email stating recurring payment not on system so can inform my bank. Still waiting for email. Can't trust Halfords so never buying online again from them. Hopefully my bank will now help”

Helpful Report

Posted 2 years ago

“Excellent customer service from Steven, Hollie and Ben at Ilkeston branch. They are a credit to the company. Thank you.”

Helpful Report

Posted 2 years ago

“Taken my bike to nuthall road halfords for repair... it's a carrera which halfords make. It's in for repair in may with a quote of £250, they call me in November to inform me they are not repairing the bike because it will cost £400. Disgusting customer service.”

Helpful Report

Posted 2 years ago

“Brilliant service by Eamon today. He really went out of his way to help me. He is very knowledgeable and personable! Thank you!”

Helpful Report

Posted 2 years ago

Halfords is rated 2.5 based on 1,357 reviews