Hermès Reviews

Name: Hermès
Rating: 1.54

1.5 Rating 206 Reviews

13 %

of reviewers recommend Hermès

Company Reviews

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Metrics

1.5

Based on 206 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

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Monica E (Cim)

Hermès 1 star review on 22nd November 2022

Anonymous

Hermès 1 star review on 6th October 2022

Kate B

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a men's bracelet for an anniversary, ordered on Sunday July 9th, paid extra $70 for it to be delivered on time. This company uses FedEx. Received a message on Monday July 10th that the order was delayed, not my problem. Received a message on Tuesday July 11th that order was shipped, which means it was going to be delivered on a day when no one was home because if the delay. 1st attempt was on Wednesday, July 12, at 531pm, after the estimated time was between 920am, and 120pm. We work were not home, and couldn't plan for that. 2nd attempt on Thursday July 13th between 930am, and 130pm, we were home, no delivery, left to run an errand, FedEx delivered at 202pm, this time with a note, they will try again tomorrow Friday July 14th between 910am, and 110pm, so I call FedEx to try and figure it all out, try to be proactive, see what I can do, completely non customer friendly, no help at all, told me nothing she can do at all, that I need to contact Hermès. I contact Hermès, after waiting on hold for like 10 min, now the lady on the phone very nice, polite, and understanding, thank you, but nothing she can do...the package will be delivered the 3rd attempt, and if no one is home it will be sent back to Hermès, they will refund me which is great, I think I loose the FedEx extra $70 I paid, but they will refund me, and then I have to reorder the package again, and do it all over again. What part if this is customer friendly, how is it helping me, considering that our anniversary is on Sunday, July 16th. It is completely ridiculous, not customer friendly at all, completely an inconvenience, ruined the special occasion. Businesses need to rethink what's going on, and help people. Good luck Hermès, they will deliver tomorrow, and no one will be here, and you will refund me, thank you, and I will not order anything from you again, because of this experience. 1st and last time. Only reason you got a 1, was because I couldn't pick 0”

Helpful Report

Posted 1 year ago

“Customer service wait time is too long, if they pick up.”

Helpful Report

Posted 1 year ago

“Actually the staff in Hermes is very haughty. This is the place where you feel yourself really bad. Like you are nothing. Better come and spend money in other place. Actually I don’t know what this brand think about them but actually no new styles for long long time. the brand of only 2 bags birkin and kelly. and nothing more. this is really great business model based on speculations. Actually there are several brands with limited production capacity but nowhere you need so wait long time to know about items availability. the sales mostly based on SA bias as i understand. don’t want to deal with them never ever.”

Helpful Report

Posted 1 year ago

“I finally received my order 3 days later and my husband had to stay home because of a small nail polish, it was the last FedEx delivery attempt and the FedEx driver didn't want to give it to him or anyone else but me. I received 100 times more expensive things without such a hustle. If Hermes has such strict delivery options they probably need to provide an option to choose a time frame for delivery, because I doubt someone would like to sit in front of the door waiting for a delivery. I was supposed to receive my order 3 days ago, but couldn't change delivery to pick up at FedEx location because there was a restrictions placed for my order. If you order from Hermes be ready to fight to receive your order which you already paid for.”

Helpful Report

Posted 1 year ago

“I called the Hermes store directly in the Short Hills Mall in New Jersey twice and left messages regarding a bracelet that I wanted to purchase.Never got a call back and no one ever answers the phone your told to leave a message.Very strange!!”

Helpful Report

Posted 1 year ago

“Great experience overall”

Helpful Report

Posted 1 year ago

“The staff at Hermes Amsterdam store believes that they are so exclusive - they don’t care about the customer Compared to other luxury brands - Hermes is worse experience than a street vendor who does not care It took 40 minutes and nobody had even a care to answer one question that would determine if I would stay and wait I shop luxury brands regularly and I m never going to Hermes again Dior and Chanel provide incredible customer experience world wide Hermes is the opposite A combination of highly marked up merchandise, artificially created shortage of merchandise and complete lack of customer service - is not a good reflection on the brand”

Helpful Report

Posted 1 year ago

“Bought one of Hermes' Shiny Lipstick Limited Edition in February 2023. As this is a Spring color, I just started using it. The smell was unbelievable. I have purchased other lipsticks from Hermes and even after a year of use, they do not have a smell. This one smells terrible. I called them up to report the problem and was told that a $74.00 that smells like chemical cannot be replaced. Essentially there is nothing they can do. I wasn't looking for my money back, but some offer of another lip product would have been nice. Terrible .”

Helpful Report

Posted 1 year ago

“Horrible in-store experience! Today (5/12/23) I visited the Hermes store at the Short Hills Mall, Short Hill, NJ, to pick up a gift for my wife -- Un Jardin Sur Le Nil. I found the staff – from the guard at the door to the sales staff -- surly and not helpful. My intention was to get guidance on purchasing a variety of products that would complement the eau toilette purchase. Basic stuff - put a box together. I did end up with a nice looking, gigantic Hermes box with a bow, but with a single bottle in it. I had time and money to spend. Completely ridiculous – we’ll have good laugh about it on Mother’s day. Hermes – the product is good, but the magic is gone.”

Helpful Report

Posted 1 year ago

“Ordered a belt for my girlfriend. Arrived fine. It was the wrong size. I returned the belt through FED EX and asked for an exchange. This is where the trouble began. I owed an additional amount for the new (wider size). I asked to pay the diff and have it shipped. (It’s past her birthday now by 2 weeks ). Each time I called , I was put on hold for 10-15 minutes. I called 3 times. She called 2 times. I also emailed and asked the same. By the time we actually got a call, we were told that the replacement belt had been removed drone the cue and that they were out of this style. The replacement order had been confirmed and then cancelled. They said that they’d return my money and that I could reorder. What a mess. The customer service is broken. The people seemed untrained and simple. It’s isn’t their fault since they are in a broken system that doesn’t have enough help. Product is good. It should be , given the price $1000 belt. But what a shame that the customer service is so poor. Shame on this lousy company.”

Helpful Report

Posted 1 year ago

“I purchased a Hermes Apple watch and very expensive overpriced Hermes leather band from Hermes website for my wife's birthday. The watch also comes with a black Hermes sport band. The sport band is so large it would fit a gorilla. When I contacted Hermes customer service by email they replied that it should have come with two sport bands, i.e. sm/med and large. I then requested that they send me the correct sm/med band. After not getting a reply, I initiated a web chat and the Hermes chat rep told me they only supply one sport band and that I need to go to an Apple store and purchase the right size. Totally unacceptable customer service from an overpriced designer brand. We've dealt with other designers in the past, i.e. Michele, Rolex, and Burberry and never had a problem. We'll never deal with Hermes again.”

Helpful Report

Posted 1 year ago

“I purchased a necklace a few months ago, just started to wear it and the main clasp fell off, mind you, it's meant to hold charms so glad I didn't have one on as it's gone lost, its faulty, now I have an expensive leather string, I went to the store, no help they are sending it to Paris and said they may or may not be able to help but I will be charged, such bad customer service. I am a good customer, have purchased a lot from them, not a Birkin but enough other items, never again! Before this happened, I tried 5 times to purchase online and my order never went through, I called the 800 number and they said they couldn't help me. Hermes, it awful! Stay away”

Helpful Report

Posted 1 year ago

“This company is a complete rort ! I purchase from many high end brands and have a lot of experience with these places but let me tell I’ll never be buying from this rort of a place again. I purchased a pair slides online then of course needed to return for a different size and yes I had never worn them , I returned them the exactly the way I got them but according to them there’s no chance and they will be returning them because according to them there’s water marks on them hahaha yep sure then try and call them to get the an explanation of where and how they have water marks good luck with that . But all good it only cost me $1k to learn never to shop from Hermes again clearly I’m not the one losing out here . Trust me do not buy from here, I wouldnt even bother going to the Sydney store that’s just a bad ! And isn’t funny how most of the reviews on here are very similar …Trust me much better options out there than Hermes”

Helpful Report

Posted 1 year ago

“Products are so overrated, my delivery was very late and customer service was terrible. I will never be buying from them again. They are unethical, horrible company.. avoid at all costs”

Helpful Report

Posted 1 year ago

“Horrible will never purchase from this company ever again. Went after a week to return a gift I got that I never wore, they would not take it back.. feel bad for my husband spending money in that place. So if anyone wants to return anything they will make up any eXcuse to not take back their merchandise….. so save your money!!!!!”

Helpful Report

Posted 1 year ago

“HERMES IS BS!!!! Never worn returned before 30 days .. WHAT A SCAM! DONT PURCHASE FROM THIS HORRIBLE COMPANY”

Helpful Report

Posted 1 year ago

“The problem with Hermes Boutique is that they think they can get away with forcing people to keep their mediocre stuff. Their stuff are SO overrated! Not worth coming in and spend $ on. Yes, they make it difficult for you to return because they know people realize the stupid purchase they just did when they get home and will return them. This is the only way Hermes makes any sales.. most people I know regretted dumping any $ there. I purchased a belt and tried to exchange a week later and the store mgr wasn’t going to do it. I stayed in the store until they do. I wasn’t going to let no one forced me to keep anything I don’t want. Customer service is very poor. They have nothing to be snobbish about… their stuff are soooo overrated.”

Helpful Report

Posted 1 year ago

“Incredibly incompetent and unhelpful staff. Impossible to get a cohesive and intelligent response from anyone.”

Helpful Report

Posted 1 year ago

“Horrible experience. I bought a pair of $700 hermes sandals for my wife for Christmas. She literally tried them on in the bedroom and immediately noticed they were too small so she took them off and we returned the pair. A month later Hermes contacted me stating that they will not issue a refund because the sandals were not in their original condition. Complete BS and fraudulent and I will never ever ever purchase Hermes products and suggest you avoid this company at all costs. There are plenty of other high value/class options out there with much better customer service.”

Helpful Report

Posted 1 year ago

“Don't judge someone by how they look. You never know who has money to spend on designer items and who does not. I was in the process of moving and I had forgotten my appointment. I rushed to make the appointment, wearing jeans, sneakers, and a white t-shirt, and I was treated horribly. Disappointing.”

Helpful Report

Posted 1 year ago

Hermès is rated 1.5 based on 206 reviews