Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,604 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,604 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“Bought a day bed this was not a cheap item and it broke the first time it was sat on overall it is a very flimsy cheap made product”

Helpful Report

Posted 5 years ago

“I ordered a dresser online. Three boxes were delivered which were not packed correctly. No hardware, extra wooden pieces and drawer fronts but not enough pieces to put other parts of the dresser together. Nothing is labeled so when one thing is missing , its hard to tell what else is missing until you have tried to put it together. Getting someone on the phone is really hard. I have currently been on hold for 30+ minutes and this is after I have spoken to one person already. The only way I could get a person on the phone was to press the sales prompt. Any other option stated that they are experiencing higher than normal call volumes and not accepting calls at the time. This has occurred on 12 out of the 16 calls I have made to them. I will never order from Ikea again. This is ridiculous. And I'm still on hold. My total call time at this point is 43 minutes. I feel that my problem requires speaking to someone at this point and not just emailing someone since there are so many random parts missing. Ikea, you really need to step up your customer service game. You could have gotten a lot more purchases out of me since we are furnishing a new house. But this is not worth it.”

Helpful Report

Posted 5 years ago

“I ordered 3 kallax bookshelves from Ikea.com US. I've never ordered from them online and wanted to try it because I don't have a big enough truck to haul the boxes. I took a screenshot of my online order number in case the email confirmation got lost in my spam. Total shipping was $39. After my purchase I never received a confirmation email of my order. This worried me a bit. I checked back online in the customer service section and was able to look up by my order number in the tracking section (thank goodness I had the screenshot for my order number). It was there which eased my worry a little bit. Still was unsure. Email did finally arrive in my inbox, but was only an notification that it has shipped. No layout of what I purchased, just that it has shipped. Next day I received another email that it is ready to be delivered. From the asterisk in the email it said, "*12 hour time window: You will receive a phone call the day before the scheduled delivery date with a 4 hour time window." My time in the email was a 12 hour so I assumed I'd get a phone call the day before. That phone call never happened. The day of delivery, I took off work to make sure I was available for the 12 hours. When I looked online, their delivery policy seems very strict about having someone there to sign for the delivery. I didn't want to miss it. Since I didn't get the phone call, I started looking at ikea reviews. Oh man did I find so many bad ones. Now I'm getting paranoid about my shipment not arriving, or it comes damaged, or I have to call customer service and deal with that headache. My mind was racing. I thought about calling ikea just in case to try and get the shippers info to call them (ikea uses a 3rd party shipping company) to get an estimate. Since from the email, I should have received a phone call with a 4 hour window the day before delivery. I waiting a couple hours, had lunch and then got a phone call. The driver was 15 mins away and letting me know. What a relief! I was so happy that there was some status to the delivery and I didn't want to be on the phone for hours with ikea. Delivery arrived on time and nothing was damaged. Very fast and efficient. Signed the papwork and everything was good. No missing items. My overall experience using ikea.com has been great. Was worried at first especially reading previous reviews. I do feel like ikea should have been better with updates and the order confirmation. Makes it a little unnerving when I can't view my order when I login and can only track it with the order number. Overall, I'm happy everything worked out in the end. I wanted to share my experience since most of the reviews are bad.”

Helpful Report

Posted 6 years ago

“I ordered my couch at the store l, as they were out of stock. The store clerk told me the couch would be delivered the following Sunday. I was told I would get a call that day giving me a time frame for delivery. I received a call on Saturday telling me between 9-1 pm. At about 10am i received another call telling me the driver was between 5-30 minutes away. I am very satisfied with the delivery, and the Estorp couch!!”

Helpful Report

Posted 6 years ago

“This review applies to Sunrise, Florida IKEA: Horrible customer service once something has been purchased. The kitchen planner I worked with in the store was polite and very helpful. But once that was finished, I've had problem after problem. Delivery of damaged items and unnecessary items. Trying to sort out credits for returned items. Many, many calls and emails to both Ikea administration and Traemand installers trying to work out logistics. Rude and unhelpful 'customer service' personnel in Administration. Everyone I dealt with tried to pass the blame on to another employee or department. They put the burden of responsibility on the customer to sort out all the problems created and they expect customers to coordinate solutions between IKEA and Traemand, Awful!”

Helpful Report

Posted 6 years ago

“Return policy very limiting. Seven months after a new Ikea store opened I needed to return a defective lamp(less than $12...) of course I don't hold on to a receipt for an item like this. The original Ikea tags were still on the item. The credit card used for this purchase recently had been replaced. They refused any exchange or credit without either of these items. This is ridiculous and will seriously impact my decisions on any future purchases!”

Helpful Report

Posted 6 years ago

“Nothing went wrong. CTV has played your Christmas commercial non stop it’s so obtrusive I mute my tv. To advertise is perfectly capitalist of you. To play that commercial non stop is horrible. I know it sounds petty but I won’t be shopping in Toronto at your store for a year. Love the store great store. Your commercial and the amount I had to see and hear it was borderline torture. Bibity Bobity bye.”

Helpful Report

Posted 6 years ago

“Ordered furniture from ikea website. The items were out of stock in store but were availble for online purchase. Paid for the items and got a confirmation email with an order number. After 3 days i was informed by IKEA that one of the item is not in stock and will be available after 2 months and therefore they have cancelled my order. Now my money is tied up with IKEA as the refund may take 1-3 weeks and in the meantime i am unable to buy the home furniture from anywhere else. The item which IKEA told me is out of stock is still shown as available for online purchase and IKEA has not removed it from their website or listed as out of stock. More customers will buy that item online and then will be disappointed after their orders will be cancelled by IKEA and their money gets tied up.”

Helpful Report

Posted 6 years ago

“Two Things We ordered for a 6*3.5 with storage cot, the stock was checked it was available and hence we paid the money. Next day we are told it is not there and will come after Feb 15th. since we spent about half a day on an urgent requirement it was a big disappointment and time waste. We ordered for 2 vertical wall stands. The concerned person told us that we can fix it on the walls. Carpenter tells us that it is only for a wooden panel and not for a cement wall. We have decided Ikea is Ok for candles and lamps and perhaps cinnamon buns. anything more permanent and costlier is risky”

Helpful Report

Posted 6 years ago

“We went to Ikea Richmond looking for particular product items. The display gave the Item no., the Aisle no. & the Location no. as usual but when we went to pick up the items from the actual Aisle & location nos., the products were out of stock and this was also advised to us by one of the customer service officers who also mentioned that Ikea would not restock the items. WHY ON EARTH DO YOU HAVE THEM ON DISPLAY THEN - JUST TO WASTE CUSTOMER'S TIME!!!!!!!!! We then had to go to Springvale to buy all the items we were looking for. YOU KEEP TREATING CUSTOMERS LIKE THIS RICHMOND, YOU MIGHT ASWELL CLOSE UP SHOP.”

Helpful Report

Posted 6 years ago

“Why you sell and charge customers If you can't deliver !!! Purchased a bunk bed on black Friday supposed to be arrived on Dec 14th but never arrived. After 10 times follow up after sales Dept. said they can't deliver to some cities!!!!! Terrible company terrible customer service”

Helpful Report

Posted 6 years ago

“I cannot reach a person! I made an online order (confirmed, because it was charged to my credit card) but never got an order confirmation e-mail with an order number. So now, to make any change, I have to have an order number; this makes it impossible to do online...yet I also can't reach a person by calling...and I can't reach the store unless I drive an hour (which is why I ordered on line in the first place). If this doesn't work out, I literally will never shop at Ikea again.”

Helpful Report

Posted 6 years ago

“Delivery is currently 2.5 hours outside delivery window. I will never shop in IKEA again. No phone call, no email, nothing. Order is close to 2000€. They seem to forget that customers can vote with their feet!!!?”

Helpful Report

Posted 6 years ago

“Worst service ever. Order was written wrong by your employees. After waiting to check out I had to return to the department that made the mistake. They have to correct it and you have to get back in line and wait again. The worst part is waiting for your item to be picked. Part of my order was picked wrong, but did not realize until we were home. Came back for another wall unit and doors were backordered which means another trip. Plan on wasting your day there. 30 to 40 minutes and probably more on weekends waiting for you order to be picked. Not my kind of shopping. SERVICE SUCKS”

Helpful Report

Posted 6 years ago

“Ikea is the worse store /places to make a return when you purchasing on line. I bought items which returned with receipt and order # on it. I've been received a store credit card instead return to the method I paid, my credit card. It makes very inconvenient since I lived far away from the store and I've lost $17 on shipping alone that I would not likely to try online shopping again. Ikea is the only store I had a problem with the return. It didn't do the way they print on the policy. Now the money sits on IKEA card which means they hold it.”

Helpful Report

Posted 6 years ago

“Abbreviated story: kitchen counter flawed, exchange arranged. Ikea staff fabricated delivery date, all my arrangements for new install had to be rebooked. Ikea said they wanted original counter back so i had to pay to remove it and then trucking company had no instructions to take away. I had to write to Ikea telling them how to get it picked up from my island home. Second counter has same flaws as first, seams not sealed lets water in. It has been over two months of the most dismal customer after service I've ever experienced. Terrible training of staff, many times young men bordering on rude on phone and knowledge of how to deal with difficulties absent. I've finally surrendered, they clearly have no commitment to excellence and even less to making amends for this difficult and needlessly drawn out situation. Considering two of the same counter were flawed there is clearly a quality control issue with this product yet they continue to offer it for sale. They continue to say someone will call, two months later still no contact through phone.”

Helpful Report

Posted 6 years ago

“I called several times different days for getting a desk for my daughter in law for Christmas...they all told me different things and different dates when to use click and collect for a friend of mine to pick it up for me in columbus..it was going to cost me 200 dollars for delivery to go from ohio to ohio..believe that...smh..Finally that day came for me to order the desk online and the website didnt work correctly..so I called them again...they apologized and told me that was the only way I could order the desk to have it picked up by a friend..I asked her what to do and she apologized again..cuz that was the only way...smh..Finally the website worked..and they were out of stock..Never, ever, ever will I purchase anything from them...It should not cost that much for delivery or should a person go through so much grief to get a desk!!!”

Helpful Report

Posted 6 years ago

“Terrible customer service. No idea why your delivery didn't arrive as it should No answering the phone. Waiting for almost one hour with no response.”

Helpful Report

Posted 6 years ago

“your muren reclining armchair is of very poor quality i advice any potential buyers to stay away from this chair as my chairs steel frame snapped after only 2 years paid £250 +£50 delivery so not a cheap chair thought i would have had longer useage out of it for that money”

Helpful Report

Posted 6 years ago

“I felt that that the level of customer care was spectatular and I felt that browsing ikeas website was easy was easy to navigate and the delivery process from purchase to receiving my products was fast and efficient I also felt that my product arrived in good condition upon recieving it thank you ikea.”

Helpful Report

Posted 6 years ago

Ikea is rated 1.5 based on 1,604 reviews