Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ikea made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my couch at the store l, as they were out of stock. The store clerk told me the couch would be delivered the following Sunday. I was told I would get a call that day giving me a time frame for delivery. I received a call on Saturday telling me between 9-1 pm. At about 10am i received another call telling me the driver was between 5-30 minutes away. I am very satisfied with the delivery, and the Estorp couch!!”

Helpful Report

Posted 5 years ago

“This review applies to Sunrise, Florida IKEA: Horrible customer service once something has been purchased. The kitchen planner I worked with in the store was polite and very helpful. But once that was finished, I've had problem after problem. Delivery of damaged items and unnecessary items. Trying to sort out credits for returned items. Many, many calls and emails to both Ikea administration and Traemand installers trying to work out logistics. Rude and unhelpful 'customer service' personnel in Administration. Everyone I dealt with tried to pass the blame on to another employee or department. They put the burden of responsibility on the customer to sort out all the problems created and they expect customers to coordinate solutions between IKEA and Traemand, Awful!”

Helpful Report

Posted 5 years ago

“Return policy very limiting. Seven months after a new Ikea store opened I needed to return a defective lamp(less than $12...) of course I don't hold on to a receipt for an item like this. The original Ikea tags were still on the item. The credit card used for this purchase recently had been replaced. They refused any exchange or credit without either of these items. This is ridiculous and will seriously impact my decisions on any future purchases!”

Helpful Report

Posted 5 years ago

“Nothing went wrong. CTV has played your Christmas commercial non stop it’s so obtrusive I mute my tv. To advertise is perfectly capitalist of you. To play that commercial non stop is horrible. I know it sounds petty but I won’t be shopping in Toronto at your store for a year. Love the store great store. Your commercial and the amount I had to see and hear it was borderline torture. Bibity Bobity bye.”

Helpful Report

Posted 5 years ago

“Ordered furniture from ikea website. The items were out of stock in store but were availble for online purchase. Paid for the items and got a confirmation email with an order number. After 3 days i was informed by IKEA that one of the item is not in stock and will be available after 2 months and therefore they have cancelled my order. Now my money is tied up with IKEA as the refund may take 1-3 weeks and in the meantime i am unable to buy the home furniture from anywhere else. The item which IKEA told me is out of stock is still shown as available for online purchase and IKEA has not removed it from their website or listed as out of stock. More customers will buy that item online and then will be disappointed after their orders will be cancelled by IKEA and their money gets tied up.”

Helpful Report

Posted 5 years ago

“Two Things We ordered for a 6*3.5 with storage cot, the stock was checked it was available and hence we paid the money. Next day we are told it is not there and will come after Feb 15th. since we spent about half a day on an urgent requirement it was a big disappointment and time waste. We ordered for 2 vertical wall stands. The concerned person told us that we can fix it on the walls. Carpenter tells us that it is only for a wooden panel and not for a cement wall. We have decided Ikea is Ok for candles and lamps and perhaps cinnamon buns. anything more permanent and costlier is risky”

Helpful Report

Posted 5 years ago

“We went to Ikea Richmond looking for particular product items. The display gave the Item no., the Aisle no. & the Location no. as usual but when we went to pick up the items from the actual Aisle & location nos., the products were out of stock and this was also advised to us by one of the customer service officers who also mentioned that Ikea would not restock the items. WHY ON EARTH DO YOU HAVE THEM ON DISPLAY THEN - JUST TO WASTE CUSTOMER'S TIME!!!!!!!!! We then had to go to Springvale to buy all the items we were looking for. YOU KEEP TREATING CUSTOMERS LIKE THIS RICHMOND, YOU MIGHT ASWELL CLOSE UP SHOP.”

Helpful Report

Posted 5 years ago

“Why you sell and charge customers If you can't deliver !!! Purchased a bunk bed on black Friday supposed to be arrived on Dec 14th but never arrived. After 10 times follow up after sales Dept. said they can't deliver to some cities!!!!! Terrible company terrible customer service”

Helpful Report

Posted 5 years ago

“I cannot reach a person! I made an online order (confirmed, because it was charged to my credit card) but never got an order confirmation e-mail with an order number. So now, to make any change, I have to have an order number; this makes it impossible to do online...yet I also can't reach a person by calling...and I can't reach the store unless I drive an hour (which is why I ordered on line in the first place). If this doesn't work out, I literally will never shop at Ikea again.”

Helpful Report

Posted 5 years ago

“Delivery is currently 2.5 hours outside delivery window. I will never shop in IKEA again. No phone call, no email, nothing. Order is close to 2000€. They seem to forget that customers can vote with their feet!!!?”

Helpful Report

Posted 5 years ago

“Worst service ever. Order was written wrong by your employees. After waiting to check out I had to return to the department that made the mistake. They have to correct it and you have to get back in line and wait again. The worst part is waiting for your item to be picked. Part of my order was picked wrong, but did not realize until we were home. Came back for another wall unit and doors were backordered which means another trip. Plan on wasting your day there. 30 to 40 minutes and probably more on weekends waiting for you order to be picked. Not my kind of shopping. SERVICE SUCKS”

Helpful Report

Posted 5 years ago

“Ikea is the worse store /places to make a return when you purchasing on line. I bought items which returned with receipt and order # on it. I've been received a store credit card instead return to the method I paid, my credit card. It makes very inconvenient since I lived far away from the store and I've lost $17 on shipping alone that I would not likely to try online shopping again. Ikea is the only store I had a problem with the return. It didn't do the way they print on the policy. Now the money sits on IKEA card which means they hold it.”

Helpful Report

Posted 5 years ago

“Abbreviated story: kitchen counter flawed, exchange arranged. Ikea staff fabricated delivery date, all my arrangements for new install had to be rebooked. Ikea said they wanted original counter back so i had to pay to remove it and then trucking company had no instructions to take away. I had to write to Ikea telling them how to get it picked up from my island home. Second counter has same flaws as first, seams not sealed lets water in. It has been over two months of the most dismal customer after service I've ever experienced. Terrible training of staff, many times young men bordering on rude on phone and knowledge of how to deal with difficulties absent. I've finally surrendered, they clearly have no commitment to excellence and even less to making amends for this difficult and needlessly drawn out situation. Considering two of the same counter were flawed there is clearly a quality control issue with this product yet they continue to offer it for sale. They continue to say someone will call, two months later still no contact through phone.”

Helpful Report

Posted 5 years ago

“I called several times different days for getting a desk for my daughter in law for Christmas...they all told me different things and different dates when to use click and collect for a friend of mine to pick it up for me in columbus..it was going to cost me 200 dollars for delivery to go from ohio to ohio..believe that...smh..Finally that day came for me to order the desk online and the website didnt work correctly..so I called them again...they apologized and told me that was the only way I could order the desk to have it picked up by a friend..I asked her what to do and she apologized again..cuz that was the only way...smh..Finally the website worked..and they were out of stock..Never, ever, ever will I purchase anything from them...It should not cost that much for delivery or should a person go through so much grief to get a desk!!!”

Helpful Report

Posted 5 years ago

“Terrible customer service. No idea why your delivery didn't arrive as it should No answering the phone. Waiting for almost one hour with no response.”

Helpful Report

Posted 5 years ago

“your muren reclining armchair is of very poor quality i advice any potential buyers to stay away from this chair as my chairs steel frame snapped after only 2 years paid £250 +£50 delivery so not a cheap chair thought i would have had longer useage out of it for that money”

Helpful Report

Posted 5 years ago

“I felt that that the level of customer care was spectatular and I felt that browsing ikeas website was easy was easy to navigate and the delivery process from purchase to receiving my products was fast and efficient I also felt that my product arrived in good condition upon recieving it thank you ikea.”

Helpful Report

Posted 5 years ago

“I chose "click and collect" for 2 wardrobes and had a friend drive all the way to Atlanta to pick up. The website said it was available for pickup but after a 2 and half hour trip, the store didn't have the items. I lost money because of this. Don't use "click and collect" on the website and expect that if the website says it's available, that it truly will be.”

Helpful Report

Posted 5 years ago

“Item arrived damaged. This order was mishandled by IKEA for weeks. First the item was rescheduled for delivery but IKEA neglected to inform Select Express, their delivery service. IKEA even confirmed the delivery via an email notice to me. So the item never arrived. I waited all day for it. I had to call Select Express and reschedule the item. IKEA Promised to refund me the delivery charge and issue me a gift certificate. That also never arrived. Finally the item arrived and it was severely damaged. The men unloading the item saw the damage and took it right back to return. IKEA has horrible, horrible customer service. You can call all day and get a "We are experiencing higher than normal call volume." But then there is no waiting. No call backs. The message just apologizes and disconnects you. The online forms are horrible. They ask for case number and other weird info before allowing you to submit a return form. How do I get a case number? Oh, you have to call customer service. No matter how bad a job IKEA does, there is simply no way to access their customer service. Absolutely horrible company.”

Helpful Report

Posted 5 years ago

“Ordered Ektorp Sofa, chair and ottoman online for delivery. The reviews were TERRIBLE at best and I was concerned. I received a confirmation for my purchase but never received confirmation of shipment which was no problem because I was able to follow with the Customer Service track app. It wasn’t updated frequently but I understood what was happening with my purchase. I was called 2 days before delivery and given a time slot and was told I would be called again by the driver the day of delivery an hour prior. I received a call from the driver at 9am and was told he would be here between 11:30 and 11:45. He was here at 11:30 exactly in spite of construction making it difficult to enter my neighborhood. From the date of order to the date of delivery it was 2 weeks and 1 day. I would also note that assembly is extremely easy as it assembled the chair and ottoman alone in about 45 minutes. They are super cozy and comfy!”

Helpful Report

Posted 5 years ago

Ikea is rated 1.5 based on 1,601 reviews