Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute garbage in every way! From the product itself to the delivery company to the customer service that you get if you tried to call. This company ruined the whole industry by coming up with the deceptive concept that it's cheap because you put it together yourself. They saved millions of dollars by getting rid of their assembly lines, firing thousands of workers around the world who worked on those lines, making us assemble it ourselves and then charge you the same money they would if it was already assembled. Now, everybody is doing the same and every company around the world is doing the same with almost all products. Next thing, car manufactures will tell you to put the car together yourself so it would be "cheaper for you"!”

Helpful Report

Posted 5 years ago

“DO NOT even think of buying a DELAKTIG chaise longue because I very much doubt you will get it put together. The screw holes in the metal frame do not line up - I've been sent two frames and both had the same issues. Then you have to disassemble what you have managed to build and repackage the whole thing before they'll collect it. The STOCKHOLM sideboard has impossible/faulty? hinges and the doors keep falling off! I've put together loads of IKEA furniture and I know it's cheap but quality seems terrible now. Avoid the frustration and hours waiting for re-deliveries and returns - don't do it!”

Helpful Report

Posted 5 years ago

“OK, you would think that Sweden would be more strict with they store anywhere in the world, right ? Well, they need to be more strict in their store in Schaumburg, IL. That place is a mess. First, lines are long at the register. They have million lanes and only 3 are working .Second, I bought a lamp that didn't work. I was trying to exchange it and I had to wait in the long ass line so the rude cashier can tell me that I have to purchase the damn thing again and then go to the other place and wait AGAIN in order to get my money back for the broken one. Who does that ???It supposed to be convenient to the customer and needless to say that there was NO SIGNS that you can't exchange at the long ass long line at the register.Fine, I go to the return department which was obviously dragging, so I finally get in line to the next moody "customer representative" with the attitude that told me again that I cannot just bring the NON FUNCTIONAL lamp and just exchange it for the functional. After all the drama, I come home and the new lamp is not working again. Can you believe it ? This place is going to hell.”

Helpful Report

Posted 5 years ago

“I have been waiting 12 days for a product that I have paid for. Your call centre staff have repeatedly informed me that I am unable to get this product because they are having difficulty verifying that I haven’t received it and cannot contact the store in Halifax to get my order delivered in a timely fashion. I am VERY upset!!! Yesterday I received a product via FedEx to replace a damaged piece of a product already received. It was the wrong piece!! If you can send me the wrong piece that quickly, you can send me the right piece that quickly!”

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Posted 5 years ago

“Did not received shipment on scheduled day. Customer service was useless and refused to refund the very pricey delivery fee we paid and refused to try to get it rescheduled for that day. Very bad experience, will never use ikea online again.”

Helpful Report

Posted 5 years ago

“I paid an expensive amount of money for a delivery at home. Ikea was supposed to deliver on last Friday and we are Tuesday afternoon and I have no news of my delivery. I tried to call them a few time 5At leat 40 min spent) and nobody is answering. The customer service is pretty bad”

Helpful Report

Posted 5 years ago

“If I could leave negative stars I would. I go to Ikea to buy all my plants normally because of the “low” prices. I got up the register to buy 2 plants, one of which I have bought on two other occasions already. We ring out and they tell me it’s 35 each. I was shocked as there wasn’t a single sign that said 35 in front of the plants to begin with. Yes, I understand customers move things and they are not always where they are suppose to be but there was about 30 plants mixed in with another kind of plant. I thought one of the plants I was buying was 15 which is exactly what I paid 4 weeks ago and the other 25 as the two other signs stated. Of course I asked for a manager... the manager came up and of course had to wait for another manager who then finally got to me about 15 minutes later. Neither of these managers have ever heard of the phrases “the customers always right” or “take care of the customer”. Instead I was accused of lying and felt like I was being interrogated. I simply wanted to let them know that there wasn’t a single sign that said 35 dollars. You would assume the signs in front of the plants are the price of ALL the plants that were there. Ok, maybe I should of been a little smarter about matching the sticker from the pot to the sign but half the time you can’t read half the stuff on the sticker and to be honest I wouldn’t have even written this review if it wasn’t for the way they were talking to me as if I’m stupid and being way out of line. I also asked the guy to walk over to the plants with me in which he refused too. I am also still really confused why one of plants almost doubled in price from the last two times I came.”

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Posted 5 years ago

“First time placing an order with Ikea and am very very impressed. Process was really simple and easy and my order has just been speedily received - on a Sunday. Also very pleased with my items ordered. Will definitely use your order service again and will highly recommend to friends and family. Many thanks.”

Helpful Report

Posted 5 years ago

“Purchased online some stuff. DPD (ikea delivery service) delivered to wrong address. Now ikea customer service is not helping at all. Says have to deal with DPD. Been 4 days I am trying to get my parcel and nobody is helping. Very terrible service.”

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Posted 5 years ago

“I had an awful experience leaving me feeling ripped off and with an ill fitting wardrobe. If I could give zero stars I would.”

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Posted 5 years ago

“I ordered 2 identical bookcases to match. Ordered at the same time from the same place. However one ended up in Manchester, the other in Exeter. And I'm expected to pay for the delivery. Don't use these clowns. Nothing good comes from Scandinavia, not even ABBA, they're over-rated!”

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Posted 5 years ago

“I'm a builder and have installed several of their kitchens. This previous experience is awful and still ongoing. Plus, their customer service is sooo messed up! It was delivered to my billing address not the delivery address! So they closed the cargo door and left. WITH MY CUSTOMERS KITCHEN!!! Think twice! Very disappointed. Previous experiences good (ok). This one has cost me HOURS!!! See what happens tomorrow when they supposedly are delivering it to the correct address.”

Helpful Report

Posted 5 years ago

“I ordered a sofa in your Ikea store in Brooklyn, NY, on 5/16/2019. The sales person on the receipt was Sara S with another sales person assisting her to ring up my order. I have paid for the sofa, the ottoman, delivery, assembly and the service of disposing my old sofa on May 26, 2019 between the time of 9am - 6pm. I was informed by Sara S. that the delivery company Xpo will contact me the night before for a smaller window of delivery on May 26, 2019. I had to rearrange my busy schedule to make sure I was home for the delivery and services which I paid for in full during the purchase on May 16, 2019. My landlord had to clear the hallway early that morning for the delivery. I never received a call from the delivery company the night before May 25, 2019. I called at 9am on May 26th, 2019 to Ikea to find out the smaller time window of delivery for that day. The customer service of Ikea had me on hold to confirm with the delivery Xpo company, and she informed me that Ikea system and my receipt both state that the delivery date was May 26, 2019. Xpo company changed the delivery date to May 29, 2019. I asked Ikea customer representative of why this had happened and why no one contacted me via email and/or phone. Ikea customer representative told me to contact the delivery company, and that she had no answer for me. Yesterday, again I never received any contact from Xpo to confirm the delivery for today. After waiting patiently for the confirmation call and/or email, I had to reach out to Xpo right before 9pm (before they closed) to confirm the delivery. My son had to take off work and lost the day of pay to wait for Xpo to deliver the sofa & the ottoman, assemble it and disposing the old sofa; the delivery guy said that he wasn't scheduled to assemble my sofa (receipts were provided) and disposal of furniture was for a matress (rececipt states disposal of furniture not matress). Delivery guy from Xpo left 5 boxes in my livingroom & wrote on the receipt "written as mattress". This is unacceptable because I will have guests staying at my place on Friday and the sofa is where I am supposed to sleep. There's no room for me to walk in my living room due to the boxes. (I live in NYC and there's no space for 5 boxes of sofa and ottoman plus the existing furniture I have.) I contacted Ikea, and customer representatives kept saying they will transfer me, and they ended up hanging up on me 3 times. At the same time I contacted Xpo, and finally they got me through to Ikea manager name Sean. He told me that all he can do is to setup a delivery on Sunday, June 2, 2019, which is a week after the original date (May 26, 2019). I have no room for myself to move around, and I have guests staying at my place starting this Friday night. Most importantly, I have nowhere to sleep starting Friday night. Also, I have to find someone to stay home Sunday, June 1, 2019 because I already purchased tickets to take my visitors out all day. I informed all this to Sean, and he said that's all he can do for me. I am at the point of feeling disgusted for the service of both Ikea customer service representatives and the Xpo delivery company. I think Ikea customer service and Xpo company have not provided the services I paid for as a receipt of services is a binding contract of customer and seller along with other parties involved. This is equivalent to a breach of contract and will result in various outlets being notified of Ikea and Xpo being unprofessional and not honoring what is stated especially if these services were already paid for. I would like this matter to be resolved at the earliest time possible preferably prior to 06/01/19. At the same time I am demanding that these services (e.g. assembly) be rectified appropriately.”

Helpful Report

Posted 5 years ago

“I have had six phone calls with customer support and four missed pickups for a return. We already paid return shipping and purchased the replacement items. I have spent over five hours on the phone with Ikea trying to get them to pick up the return. The second to last call the representative blatantly lied to me. I called back today and was told that there is nothing that they can do and that I just have to wait to be contacted. I will never buy from Ikea again.”

Helpful Report

Posted 5 years ago

“The warehouse guys are lazy. I purchased a kitchen and had to load all of the packages into my vehicle myself. It's my understanding that if I hurt myself while on IKEA property because of negligence by IKEA staff to not assist in a WH&S situation, I can sue IKEA. WH&S is also applicable to the public, when on site. Loading anything over 20kgs by one person is not acceptable for staff and should apply to the public as well. Get off your butt guys and assist as needed instead of being on a phone! My observation of IKEA at Slacks Creek is it's becoming complacent. Nearly all female staff are friendly and approachable, which saves the day for this IKEA... at the moment.”

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Posted 5 years ago

“I like IKEA but the last time when i when there I was charged twice, but did not noticed till next day, when it was too late. Be careful near checkouts, double check it.”

Helpful Report

Posted 5 years ago

“Be careful of what you order on line. You cannot make any change whatsoever to your order once it goes into "locked" status - which will happen pretty much immediately after you place the order. Once that happens, you have four choices, none of them particularly good - 1) wait for the e-mail saying the items have been shipped, cancel the entire order, wait 7-10 days for your refund, place the correct order - hopefully you don't make a mistake again - and get it redelivered; 2) wait for the order, stand over the drivers, refuse the boxes containing the items you don't want, hope they agree to take them back (they can still stick you with them depending on space on their truck), call IKEA telling them what you refused, wait 7-10 days for your refund; 3) if the drivers refuse, call IKEA to schedule a pick up, wait several days with the big boxes in your living room, take time off work for the pick up, pay IKEA the original delivery charge, call IKEA customer service, and wait 7-10 days for your refund; or, 4) if the driver's refuse, you can also drag the items out to your car, drive them to the nearest IKEA yourself, and wait 7-10 days for your refund. Absolutely awful inflexible system. It may be set up to make sure customers go into the store versus ordering at-home delivery. I suppose its fine if you know precisely what you want but make sure you check everything out in the store first because online orders are not easily correctable once you've placed them.”

Helpful Report

Posted 5 years ago

“I bought a book case and one of the shelves did not have a side that can be shown facing front it was made incorrectly and of course I did not save my receipt. I went to ikea (drove 1.5 hours) they told me they did not have any free ones but they had some for sale for 10.00!! I will never buy there again!!”

Helpful Report

Posted 5 years ago

“Never in my life have I dealt with such an incompetent customer salesman. The experience was truly horrible, such that I will never shop at Ikea again. It is a shame, as I was really looking forward to the furniture I intended on ordering, but the customer service was just so atrocious that I could not follow through with my purchase.”

Helpful Report

Posted 5 years ago

“I ordered a kitchen cupboard for a house that had an ikea kitchen to test colour match and fit. This was delivered as if it had been kicking around a warehouse for years, outer postal box mint but inside smashed up! I requested an exchange, this was organised and I ordered the rest of the units to arrive the same day. The replacement was perfect but 4 items where missing from order number two. roll on 2 days from this delivery and I am told they need more time to complete the order! I complain and I'm offered a store card of no value to me as I won't shop with them again. I want to just have my complaint acknowledged and the delivery aspect refunding as I have not had what I paid for. Their customer care is literally no existent, honestly it doesn't exist, your email bounces back from customer.service@ their url and you then click a series of links on a website to be given a phone number! You call it and the terrible customer care starts again. My recommendation is go elsewhere, if I knew what I know now I would have just ripped the kitchen out and gone to Wickes!!!”

Helpful Report

Posted 5 years ago

Ikea is rated 1.5 based on 1,601 reviews