Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“awful customer service! Delivery due today - doesn’t arrive, do they call you? No! When you chase and they say will call you back do they? No!!”

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Posted 5 years ago

“Ordered for pick up two items on sale from Burlington yesterday 12/3/18 the experience was smooth and delightful. From door entry to exit efficient is an understatement.”

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Posted 5 years ago

“Very helpful staff and very high quality products.”

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Posted 5 years ago

“Punched most of what we went for!”

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Posted 5 years ago

“Wrote poor review for bookcases. IKEA came to pick up product on November 19th. No resolution to the issue. Went into store Thursday and was told that someone would call the same day from insurance firm. Never called. Really poor process.”

Helpful Report

Posted 5 years ago

“Poor customer service and delivery. I ordered on line. Their email indicates; fedex delivery, we will provide a tracking # and fedex will contact you, nothing like that ever happened. FedEx left my parcel outside the door, did not get tracking # .”

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Posted 5 years ago

“Very good so help full excellent staff .so easy to put to up .”

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Posted 5 years ago

“Instead of focusing on opening new stores do something about staff and your meals. The staff are very important and should be looked after as it makes a difference to their attitude towards us, the customer. Found them a bit robotic. I was at your Theale branch near Reading and considering yours is the only restaurant for some distance, I was disappointed by the food. Overcooked vegetables with Vegetarian meatballs and a hot chocolate, sickly sweet. Your Christmas tins of Ginger thins looked nice until I read the E numbers in the product and put it back. If you can’t cater food, get in someone like Costa so I can eat something decent whilst shopping. Not many healthy options. I bought quite a lot from your store but found the place cluttered. Not a lot of shoppers but at checkout I waited 20 minutes to be served because it was so disorganised. Needs slick service and more self checkouts please!”

Helpful Report

Posted 5 years ago

“I ordered a mirror in which the first one came broken upon delivery. Custom carrier said they would put in an order for a second mirror, and after waiting weeks for it to come in, and having to make sure I was home all day to be there when the mirror came, I found out that it was broken and they said they would order a 3rd mirror. I finally called and just canceled my order but it’s been over 2 months now since I have received my refund. I called ikea and the phone rep stated that she would put me on an expietated list to get my refund sooner. It has now been over a month that I haven’t received my refund. This is taking way to long and don’t understand why it is taking so long to get my money back?”

Helpful Report

Posted 5 years ago

“I have an order placed with Ikead with order no - 316716698 Which is schedule to deliver on 30th Nov but time window is not confirmed by Ikea. I live in Condo where my condo management have some specific time window to book service elevators. I have got only the time window of 3-6 pm on 30th NOV for move in , If Ikea not able to deliver in that time frame then my condo management will not allow. I talked to Ikea customer care they says in that case your order will return and i need to pay again 100 CAD for second attempt. Ikeas saya only before 24 hrs they can assure me the timing. How it is possible to book my service elevator just 24 hrs before as may other families move in and booked the other time window in advance?? i had a bad after sell service experience , if you are selling something and taking money for delivery then its your responsibility to deliver as per customer convenience and timing not as per your logistic convenience. ikea and logistic company seems to be not in sync. I called ikea help desk they gave me logistic hel desk no and then logictic was not sure about my order.”

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Posted 5 years ago

“Poor movement and uncontrolled direction of customers ,customers forced to go through whole store and those looking at specific buy tired”

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Posted 5 years ago

“I spent over 10 hours over the past 2 days plus 4 multi hour phone conversations with IKEA trying to place an online order. This was a straight forward order for a tv wall unit. I will never, ever order from IKEA again. Their computer system is full of glitches. For example I added 2 drawer fronts to my cart but when I clicked on my cart it showed 13 drawer fronts. Everytime I went back and forth from the product to my cart their system messed up the quantities. Online one of the four staff I spoke with were helpful; two staff seemed to have no idea how the online system worked. Horrible experience. Never again.”

Helpful Report

Posted 5 years ago

“Whatever you do don't order small parcels from Ikea. Large parcels are delivered by Ikea and the service is excellent. Any small parcels go via Parcelforce and their service is shocking. If you can't take the delivery at home as many people cant due to being at work then every other option has additional costs. I am now having to pay £12 for a Saturday delivery because I cant even pick the £1 option of delivering to a local post office as my parcel is too large. My order didn't even cost that much. Not worth the hassle and inconvenience at all. I wont even get into the fact that they tried to deliver 4 times after I had tried to arrange an alternative delivery. Waste of space.”

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Posted 5 years ago

“I spent over an hour and a half on the phone with a woman from customer service who was pathetically under skilled and had no knowledge of products or how the website worked. It was like speaking to an 8 year old. She kept repeating incorrect information and interrupting. I ended up hanging up without ordering anything. This would have been a big order as it was a large entertainment unit. I don't understand why a successful company like IKEA can't spend some decent money on employee training.”

Helpful Report

Posted 5 years ago

“BEWARE. I've updated 3 kitchens with Ikea in the past, all went well. This time I had a terrible experience.They saddled me with a contractor called Eldridge and a designer from Traemond. The project is months overdue. Again, I've done this before and have realistic expectations. The project manager never visited my home and didn't manage the sub-contractors aside from scheduling. We had to supervise. In spite of that, I'm left with a pantry that I can't open because the door's too close to the wall and a corner cabinet that only opens part way because the sink is in the way. Why did we have a designer at all? We sent Eldridge a punch list and they finally sent someone out to evaluate. Then we heard nothing for 3 weeks. They left holes in the wall that delayed painting adjacent rooms and I can't put my house back together. Ikea cabinets are good and hold up over time, but Ikea needs to vet their contractors.”

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Posted 5 years ago

“This is to Deb who is getting the wrong color dresser...Don't worry because chances are it will never get delivered regardless of the color!”

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Posted 5 years ago

“My husband ordered me a two drawer nightstand. He clicked on the color he wanted to order and placed the order. As soon as he received the email confirmation, the color ordered was not what we wanted. He spent over an hour on hold for customer service to correct the order and never got into anyone at customer service. They open at 6am, my husband was on the phone at 6:01a, got a customer service rep, and they said, they couldn't stop the order, it was his fault. Just because you change the color doesn't mean that is the color you are ordering. Who has a website like that, NO ONE! They said when you get it, call and we'll give you instructions to send it back, then you can order a new one. If I could find the same item somewhere else, I would not reorder it from them. I won't ever order ANYTHING from IKEA again! I see all the bad reviews, so I suspect they don't much care either what their customers think!”

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Posted 5 years ago

“Go to the local IKEA for the meatballs, ligonberry jam, and the cheap, flimsy furniture. But never shop online! There is no customer service whatsoever. The website wouldn't accept my oft used login info, and when I submitted for an email to reset my password, it took 9 hours, 2:00pm-11:24 pm, for the response. Followed immediately by an email locking my account. With no remedy indicated. They never answer the phone, when they do they can't help, and don't know who to send me to. Spent 2 hours this morning trying to get through, when I did the nice lady said to send an email, she couldn't help me. Eat the meatballs, run from the website!”

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Posted 5 years ago

“Very good telephone service”

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Posted 5 years ago

“Mixed review, firstly top quality service at Exeter, UK store from sales person Yaxin Z (her ID on the order form). efficient, friendly and determined to be sure that the Timsfor leather settee I was ordering for my daughter was actually still in the warehouse as despite it being listed as a discontinued item, the computer showed there were four available. Surprised but pleased that there were two delivery slots for the following day (Sunday) I chose 7am -1pm. Daughter called to say delivery now delayed to mid afternoon, finally arrived around 4pm. Having now read many other comments I realise that we were one of the few lucky ones! The settee looks good now but we were surprised that it came in four pieces (shouldn’t have been its Ikea)! It was the very devil to assemble, took four of us to hold it and whilst fixing the screws, which I’m guessing might be why it’s now discontinued. Won’t stop using ikea as it’s lovely to now have it closer to home but following so many dreadful experiences of delivery and follow up customer service I think we will stick to items we can carry in the car and return if necessary. Plea to ikea, you are getting so many complaints about poor delivery and follow up service. Don’t ignore them, customers are precious and there are many competitors waiting!”

Helpful Report

Posted 5 years ago

Ikea is rated 1.5 based on 1,601 reviews