Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,601 Reviews

11 %

of reviewers recommend Ikea

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Metrics

1.5

Based on 1,601 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ikea 1 star review on 13th December 2023

Justyna Joanna Mantusz

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order no 3B7828FBFD17 in Greece. My things arrived but the delivery service would not bring them up even though we have an elevator and had paid for delivery at appartment level. we refused to accept delivery if not delivered in the manner agreed. My 7 packages have been missing ever since and 5 calls to ikea e-shop and 2 visits at the local store have not retrieved them yet. No mention of money return either. Tragic!”

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Posted 2 years ago

“I meant minus one star rating! Horrible experience in IKEA Dublin. I saved for years to buy a nice wardrobe and it has been the worst decision ever to buy from IKEA. Issues with delivery, broken parts been delivered adding to the delay. Paid over €300 for assembly to get even a eorst costumer service and shabby work. A hole in my ceiling and the place was left like a pig sty after assembly . Several issues with sensory lights and wrong panel door. One month living with my clothes in boxes and half of a wardrobe assembled. Ikea, never again!!!”

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Posted 2 years ago

“HORRIBLE SERVICE!! I made a purchase last June at Wembley store worth almost £1500 to furnish my new home. Among some of the products were the STRANDMON Recliner chair. After the delivery stuff left my property, we realized that the floor was damaged, my new floor has holes in the chair area and in the corridor. One of the delivery stuff pushed the chair to leave it in the placed and as a consequence the floor was damaged. It came with not legs, but still I don't understand how ´this happened. I called Ikea straight away to complain and I sent them pictures. They apologized and asked me to complain myself to their delivery company, which refuses to do anything about it. I have spent a lot of time, money and effort furnishing my house. This situation is stressing me, we are planning to take them to court if they don't give us a solution. Absolutely terrible! They left us down”

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Posted 2 years ago

“Horrible service - I can’t even begin to describe the whole ordeal which is still ongoing - but I’ll try! Placed an order online in early September just shy of £1k. Goods were mean to be delivered on Friday (16.09.22) As I didn’t receive any updates the days prior to my delivery date as to when goods will be delivered, I called early in the day of the delivery and asked for an update. I was told there was some issue and that my order was cancelled(?!?). No one knew why or why this wasn’t communicated to me. After speaking to 6 different reps over a period of 4 hours in total including (calls kept on dropping out for no apparent reasons while I waited for them to “check and get back to”) I was told the order was rebooked for the following Wednesday (21.09.22), this time from a store instead of the central hub. So be it - I don’t care where it comes from just make sure it gets here! Not trusting IKEA to keep to their promise, I call again Tuesday (20.09.22) morning (queue 45 minutes wait) to be told all is ok, the order will be delivered tomorrow, and that I’ll be getting the confirmation email shortly. I didn’t. I called again Tuesday evening and asked for an update, only to be told my order was cancelled again(!) by the system as one item wasn’t available in the store. Having spent another hour on the phone I’m told all will be sorted and the items will be delivered to me on Saturday. Excellent. Queue today - Thursday (22.09.22) when two guys from IKEA turn up outside my house with the order - two days before they were meant to get here. Luckily we were home and so in let them and ask them to bring it up to the bedroom upstairs. They look at me bemused “we only deliver to your door sir as we are IKEA employees, for in room delivery it would need to be a third party delivery company”. So there I am, dragging massive 2m long boxes up the strais despite having paid for “in room delivery” Oh and the best part? About £250 worth of items are still missing!!!! I’m typing this review as I hear ABBA songs on loop for the last 30 minutes waiting to speak to someone sensible enough to actually sort this utter shitshow out. IKEA - for the love of god get your act together! Unhelpful and at times actively obstructive customer service, inability to communicate and failure to deliver is just not acceptable.”

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Posted 2 years ago

“If you MUST buy IKEA, go to their stores. Online is pure torture. Website ordering has flaws that will bite you. Customer service has minimal information and knowledge. Delivery dates are meaningless. Details: Moved daughter into off-campus apartment. Found two HAVSTRA products she wanted. They are "real wood", not the typical compressed sawdust. Wood is mediocre quality. Not the clear grade wood in quality furniture. However, knots and such are fairly well hidden since they use paint, not stain, to color the wood. If you get dark color, any dings, etc. will be very visible. They also do not paint the back side so you have to place against a wall or have raw wood visible. Instructions are pictures only so no way to communicate any warnings beyond one or two basics. The "quicklock" screws MUST go in exactly straight. Remove and retry if they start going crooked, otherwise you will split the wood. Pre-drilled holes are inconsistent in size. One dowel will be completely loose and another will be a struggle to get in. Alignment was accurate enough to assemble joints but some needed some real effort. Either save money and buy self-assemble furniture at Walmart or buy real furniture from a real furniture store. Decided to order online and have shipped because items came in boxes weighing 60+ pounds according to tehir website. You enter delivery instructions in a box. There is actually a character limit but if you exceed it, the box turns red and you get "information entered not in expected format" message. Customer service was clueless and while on extended hold while they tried to find out what that meant, I managed to figure it out. After submitting order, you never see your delivery instructions again in any IKEA emails. Had specified Sept. 9 delivery date on order placed twelve days earlier. Sept. 5 email said order had shipped with Sept. 9 delivery. On Sept. 7, delivery confirmation received with delivery date field blank. Why send email saying delivery is confirmed then? Turned out blank meant not being delivered. Did not receive call on Sept. 8 with delivery time window that I was told to expect. Called delivery vendor (GoBolt in my area) on Sept. 9 and found myself in heaven. They are polar opposite of IKEA. They were the ones that told me nothing was being delivered that day. They only know they have an IKEA delivery to make when the motor freight truck delivers it to them. They get no notification from IKEA. They explained the entire process and answered every question. Prior call that morning to IKEA customer service was useless and hung up after being put on hold for 3-4 times. Also, you MUST have exact order number for IKEA to ATTEMPT to help. They have no way to look it up. On the evening of 9th, noticed I had another delivery confirmation email from that aternoon and the delivery date was NOT blank. Had Sept 13. First thing following Monday, called GoBolt again. They confirmed they did have my order to deliver the next day. Gave me a four hour delivery window and my place in the delivery queue. Confirmed that they actually received my delivery instructions from IKEA too. On morning of 13th, received a link from GoBolt that let me track the delivery truck. After completing delivery prior to me, driver texted me that they were on the way to me. Delivery was fast, courteous and very professional. GoBolt was wonderful but I will never buy from IKEA ever again for the rest of my life.”

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Posted 2 years ago

“The website shipping availability is very deceiving. It will show items are available for shipping to my zip code while adding to the cart, but at checkout, it will suddenly say not available to ship. This is after wasting lots of time choosing and shopping. This seems to be intentional so you don't leave the site and it is very wrong.”

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Posted 2 years ago

“Spent a month trying to get product delivered, only to get a damaged product and attitude from the delivery driver. Never again.”

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Posted 2 years ago

“I have purchased two items and both items came with the wrong parts. I had to take an hour to go back to the store and trade for the correct parts, each time, which I was able to do but IKEA in no way compensated me for the trouble. I don’t have any confidence that furniture can be assembled without the hassle of wrong or missing parts. I do not recommend IKEA.”

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Posted 2 years ago

“All of sudden they rescheduled the delivery date even without consulting me. They rescheduled to a date that I will be travelling abroad. Their website to reschedule does not work and asking to try later, wasting my time and energy. Really rubbush. Stay away....”

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Posted 2 years ago

“Really bad experience in every term. Worst customer service. Firstly, the furniture was delivered super late and no one had any idea in the customer care department about where the order was. The QUALITY of material for the furniture was extremely bad. Building some of the items was very complex and got damaged very easily. Bathroom cupboards after a few days got swollen due to moisture and white drawing furniture was easily proved to be scratched. If you order things online there is no easy way to return the items. They say that there is a 365-day return policy but no one tells that the Items such as Mattresses would have to be carried back by the customer to the nearest Ikea store even if they were ordered online. Non-helpful customer care and terrible business service.”

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Posted 2 years ago

“Failed to deliver at the scheduled time TWICE! Over 2 hours on the phone to arrange a third attempt which will make it nearly 3 weeks after the order was placed.”

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Posted 2 years ago

“A month later my order still has not shipped. When I call customer service they cannot reship or cancel the order. Excuses, excuses. DO NOT BUY FROM IKEA.”

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Posted 2 years ago

“Nice product at reasonable price”

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Posted 2 years ago

“Ikea have the worst delivery I have ever had. We (me and my my parents who are over 70 years old)are moving to a new apartment and Ikea is supposed to deliver bed stuff to us today by 1pm. However, we waited the whole day maybe until 5:40 since we are so hungry and need to go to grocery store. After we got to grocery store, the delivery guy called and said he is coming in ten minutes and I asked him if he can call me back later. Then he said,”I am good”. I think he is fine with that. However, after I called customer service, they never deliver and said they will deliver on Friday. Which means two elderly over 70 need to sleep on floor for four more days! 1. They changed delivery time and never let us know when they are coming 2. They did not call us 30 mins ago instead 10 mins ago 3. The guy lied . I will never use such a service as Ikea again and my parents maybe get cold since they are sleeping on the floor.”

Helpful Report

Posted 2 years ago

“IKEA has the worst customer service. I am regretting and crying that I decided to buy a TV unit from IKEA. Paid for delivery, assembly and of course the product. But it turned out to be a painful experience. Nothing was done as per the date and time promised by IKEA at the time of payment. And now of course payment is done so why will they even bother. You can never get through their customer service and not even email response. I am stuck with the items its been just lying in my living room with the packets half open. Terrible terrible. I can only warn people to avoid IKEA. This is the last purchase of mine with IKEA for sure. Just trying to resolve this issue once its done its bye bye to IKEA forever.”

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Posted 2 years ago

“We came to Memphis from Little Rock to buy stuff two weeks ago. Some of our purchase was back ordered. When it came in, we came back to Memphis to pick up the shelves from our Pax order out at the distribution center. There is no sign anywhere on the building at the address IKEA gave us indicating it was an IKEA pick up center. We drove around for at least 20 minutes trying to find the place. We finally found it in a loading dock area and below is the only signage. We got here at 4:30 and there’s no one here. Door is locked. I called the resolution center and they were absolutely no help at all. Told us to call back Monday. We called the number on the hand written note on the door and the guy said they’re supposed to be open until 5 o’clock. He said he left early as he didn’t expect anyone to come today - yet he was supposed to be here until 5. He said he would come back to give us our shelves in 15-20 minutes. He did about 30 minutes later. But do you think he apologized. Nope. Sadly, I’m so frustrated with Ikea I’m not sure I will ever shop there again. Mario at the Memphis store is great. The rest of our experience has been horrible. How is it that such a large and popular international company can be run so poorly?”

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Posted 2 years ago

“No delivery into house”

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Posted 2 years ago

“We have started to plan our kitchen in March 2021 our kitchen been finished April 2022. We do understand it been tricky couple of years with many sets back. However, the service which we have received was beyond poor. Once we have planned our kitchen, we had preinstallation person come in to take measurements. After the installer guy came to have a look at the kitchen and take measurements. I believe it was June 2021 . We were happy to go ahead book installation (at that point was supposed to be September October) Unfortunately we were not able to do so as parts of the kitchen were not available. Once parts become available we were able to book installation date. We been given installation date for January. At that point we were frustrated as it been taken months so we wanted to cancelled the whole order. I called in and asked to cancelled the order the person said they will see what they can do and if they can bring the date forward. When she got back to me she said the order ( whole of the kitchen will be deliver 29th August ) and the installation will happen first week in September . Days to go to September nobody got back to be so I tried to chase up. I got answer it was a mistake and the installation is still happening in January . So I called again to cancelled. Again I was told they will bring the installation forward. So they did to December. The installer guy came . Checked the measurements and said its wrong. How frustrating. Me again trying to contact ikea to sort out the issue. It took several emails once I got an answer. At that stage part of the order was already delivered which wasn't convenient to have a desk top in the small house with a crawling baby . The installation was story on its on. Our breakfast bar was not existing. The long door on one of the cupboard were four half's. Parts of the kitchen and the water tap been poorly fitted. One of the electrical socket is not in working order since the installation. I am not mentioning parts of the order were missing or haven't been added to our order. I contacted customer service several times just to be told they will deal with everything once is finished. Once everything been finished I called up again just to be told I need to fill up feedback form. I filled up feed back form twice, nobody got back to us. I went to the IKEA store two months ago, hoping they be able to help me. Two months later still no answer no sorry for the bad service or money off from the service provided. Which we been told it will happen once everything is finished. If IKEA customer service reading this email I would appreciate if they get in touch with us.”

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Posted 2 years ago

“This review is directed at customer service or lack of! On August 8 2022 I sign up for kitchen cabinet measurement for $79.00. We are going to remodel our winter home, made airline tickets to the tune of $800.00. We made other appointments around the IKEA measurement person. Then we received an e mail notification of no availability for a measurement . We were asked to reschedule at an earlier time which we could not do. Asked for management to contact me and received NO response. I called customer service and was hung up on Two occasions. Well I guess IKEA has plenty of business and doesn’t need our $12,000 job.”

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Posted 2 years ago

“POÄNG chair cushions have changed. The new cushions are very thin and very uncomfortable. The cushions do not remain in place. I could go on.....glad I saved my old cushions.”

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Posted 2 years ago

Ikea is rated 1.5 based on 1,601 reviews