Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,602 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

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Metrics

1.5

Based on 1,602 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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"\u00a3425 lost due to thieving delivery company ikea contracts\r\nHonestly, take into consideration the reviews before purchasing from IKEA ever again.\r\n\r\nI never thought to look at the reviews, As I always considered IKEA a good company\u2026.. but after my recent experience, I will never Purchase another item from IKEA.\r\n\r\nWe had wardrobes delivered by third-party company on behalf of IKEA, The company unit movements in the UK south west , Came into our home and broke our radiator due to an accident where boxes were dropped\u2026. At the time I was only given a phone number to contact and I was told by an employee of them to get my own plumber out and send them the invoice and they would pay for the damages they Caused, However, when I attempted to get my money back the company Absolutely refused to acknowledge any requests, Firstly, they accepted blame, And said they knew what happened. But then very quickly backtrack and said they weren\u2019t gonna do anything to help as we got our own plumber and they were not gonna pay for it because we were meant to use theirs\u2026. After a week of back-and-forth with this company over whether or not we would get our money back for the services of the plumber we used based on the information that we were given by them, We contacted IKEA again on the matter, And were told that they stand by this company 100% and agree with them and that we\u2019re out of luck with our \u00a3425 that we had to spend in order to heat our house for our one-year-old child\u2026. I find it absolutely disgusting that a company that swears it\u2019s dedicated to its customers. is so proudly willing to stand behind one of their partners who is clearly in the wrong\u2026. I am absolutely disgusted with the behaviour of not only the companies they deal with but the customer service representative I\u2019ve been in contact with that is directly linked to IKEA\u2026 I know this review is long winded but I really do hope you take it into consideration before purchasing anything for delivery from IKEA\u2026."

Ikea 1 star review on 11th December 2024

Anonymous // 01/01/2019

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“The Manager started by just yelling at me and told me I was disgusting and gross because my mattress had a stain on it when I tried to return it because the springs inside were making it very uncomfortable to sleep on. He continued to yell at me and I thought this was odd to be getting this abuse from someone in customer service. Maybe he was having a bad day or has some personal issues that need to be addresses and is instead taking it out on people that he can take advantage of as a result of his power in this role at work. If I was a white 6' male that was in a suit he probably would have treated me with some respect. At least that's the impression that I got from this ikea manager. I told him that I won't be shopping there again and he said, go right ahead, which is an odd way to try and retain customers.”

Helpful Report

Posted 2 years ago

“Case 66101102 I purchase kitchen cabinets from IKEA Canton Michigan costing approximately 4100.00. IKEA provided me with a delivery window for my order, and I was told that my entire purchase would be delivered at the same time if I chose a certain date. In addition, I was advised that an update for my order would be sent via text message once the delivery team was in my area. I received my text message stating that my delivery was on its way, and I was able to reach my home before the time indicated however the order was order delivered in plain site in an insecure area. After the order was placed, various events occurred. Some of these included the delivery dates being changed without prior notice, and items missing. The order was also delivered multiple times outside of the window. The changes in the delivery dates and times were not communicated to me until the day of the delivery. Multiple calls were made to IKEA to discuss my dissatisfaction. I have never seen a company treat a consumer in the manner that I have been treated at IKEA. We paid thousands of dollars for kitchen cabinets, and the paid for installation from our local store in Canton, Michigan. We were disgusted by the way the company treated us. We did finally get resolution after several attempts from a manger by the name of Kelly who provided us with a small percentage of a refund towards our order along with the refund of our delivery fee.”

Helpful Report

Posted 2 years ago

“I visited the Logan Ikea store today Tuesday 25 October 2022. Basically, I chose a design code sent to my phone with a price of $1020. The staff member checked prior to me loading the items downstairs that all the items were in stock, so I proceeded to load up. Upon finally loading, the door fronts which I needed 6 of unfortunately there was only 3 in stock, although the IKEAS system said they had 12 in stock. Then I asked to see one of the floor staff. I asked him if he could assist me in locating the 3 remaining items i needed for my order, as there should have been 9 remaining . He was direct and basically said it was a cash-and-carry store and he couldn't source where the other stock was. He checked the system and said another consignment was due in a few day's time. I said was it ok to pay the $1020 for the complete item and could they please send me the remaining 3 doors by courier when they arrive, again he became obstructive when I asked if the remaining 3 doors could be delivered free of charge as they can't find them in the store, again he said no, by this time, I am becoming frustrated that they only reply he could give was no! you have to pay for the delivery regardless. I asked if I could speak to the manager. He called her and a deputy manager arrived and she was equally, if not more obstructive with no compromise whatsoever. I then tried calling Ikea who said they couldn't speak to me about a complaint unless it was through email. The only thing I was asking for, is that from a $1020 order which I could take in my car and because they couldn't find the remaining 3 doors, although Ikeas system said they were in stock, could they please send the 3 doors through a courier at their cost.This is appalling customer service and I believe social media needs to know what the Logan IKEA store represents in customer service which is incompetent unreasonable staff, who have very few customer service skills.”

Helpful Report

Posted 2 years ago

“Order no 3B7828FBFD17 in Greece. My things arrived but the delivery service would not bring them up even though we have an elevator and had paid for delivery at appartment level. we refused to accept delivery if not delivered in the manner agreed. My 7 packages have been missing ever since and 5 calls to ikea e-shop and 2 visits at the local store have not retrieved them yet. No mention of money return either. Tragic!”

Helpful Report

Posted 2 years ago

“I meant minus one star rating! Horrible experience in IKEA Dublin. I saved for years to buy a nice wardrobe and it has been the worst decision ever to buy from IKEA. Issues with delivery, broken parts been delivered adding to the delay. Paid over €300 for assembly to get even a eorst costumer service and shabby work. A hole in my ceiling and the place was left like a pig sty after assembly . Several issues with sensory lights and wrong panel door. One month living with my clothes in boxes and half of a wardrobe assembled. Ikea, never again!!!”

Helpful Report

Posted 2 years ago

“HORRIBLE SERVICE!! I made a purchase last June at Wembley store worth almost £1500 to furnish my new home. Among some of the products were the STRANDMON Recliner chair. After the delivery stuff left my property, we realized that the floor was damaged, my new floor has holes in the chair area and in the corridor. One of the delivery stuff pushed the chair to leave it in the placed and as a consequence the floor was damaged. It came with not legs, but still I don't understand how ´this happened. I called Ikea straight away to complain and I sent them pictures. They apologized and asked me to complain myself to their delivery company, which refuses to do anything about it. I have spent a lot of time, money and effort furnishing my house. This situation is stressing me, we are planning to take them to court if they don't give us a solution. Absolutely terrible! They left us down”

Helpful Report

Posted 2 years ago

“Horrible service - I can’t even begin to describe the whole ordeal which is still ongoing - but I’ll try! Placed an order online in early September just shy of £1k. Goods were mean to be delivered on Friday (16.09.22) As I didn’t receive any updates the days prior to my delivery date as to when goods will be delivered, I called early in the day of the delivery and asked for an update. I was told there was some issue and that my order was cancelled(?!?). No one knew why or why this wasn’t communicated to me. After speaking to 6 different reps over a period of 4 hours in total including (calls kept on dropping out for no apparent reasons while I waited for them to “check and get back to”) I was told the order was rebooked for the following Wednesday (21.09.22), this time from a store instead of the central hub. So be it - I don’t care where it comes from just make sure it gets here! Not trusting IKEA to keep to their promise, I call again Tuesday (20.09.22) morning (queue 45 minutes wait) to be told all is ok, the order will be delivered tomorrow, and that I’ll be getting the confirmation email shortly. I didn’t. I called again Tuesday evening and asked for an update, only to be told my order was cancelled again(!) by the system as one item wasn’t available in the store. Having spent another hour on the phone I’m told all will be sorted and the items will be delivered to me on Saturday. Excellent. Queue today - Thursday (22.09.22) when two guys from IKEA turn up outside my house with the order - two days before they were meant to get here. Luckily we were home and so in let them and ask them to bring it up to the bedroom upstairs. They look at me bemused “we only deliver to your door sir as we are IKEA employees, for in room delivery it would need to be a third party delivery company”. So there I am, dragging massive 2m long boxes up the strais despite having paid for “in room delivery” Oh and the best part? About £250 worth of items are still missing!!!! I’m typing this review as I hear ABBA songs on loop for the last 30 minutes waiting to speak to someone sensible enough to actually sort this utter shitshow out. IKEA - for the love of god get your act together! Unhelpful and at times actively obstructive customer service, inability to communicate and failure to deliver is just not acceptable.”

Helpful Report

Posted 2 years ago

“If you MUST buy IKEA, go to their stores. Online is pure torture. Website ordering has flaws that will bite you. Customer service has minimal information and knowledge. Delivery dates are meaningless. Details: Moved daughter into off-campus apartment. Found two HAVSTRA products she wanted. They are "real wood", not the typical compressed sawdust. Wood is mediocre quality. Not the clear grade wood in quality furniture. However, knots and such are fairly well hidden since they use paint, not stain, to color the wood. If you get dark color, any dings, etc. will be very visible. They also do not paint the back side so you have to place against a wall or have raw wood visible. Instructions are pictures only so no way to communicate any warnings beyond one or two basics. The "quicklock" screws MUST go in exactly straight. Remove and retry if they start going crooked, otherwise you will split the wood. Pre-drilled holes are inconsistent in size. One dowel will be completely loose and another will be a struggle to get in. Alignment was accurate enough to assemble joints but some needed some real effort. Either save money and buy self-assemble furniture at Walmart or buy real furniture from a real furniture store. Decided to order online and have shipped because items came in boxes weighing 60+ pounds according to tehir website. You enter delivery instructions in a box. There is actually a character limit but if you exceed it, the box turns red and you get "information entered not in expected format" message. Customer service was clueless and while on extended hold while they tried to find out what that meant, I managed to figure it out. After submitting order, you never see your delivery instructions again in any IKEA emails. Had specified Sept. 9 delivery date on order placed twelve days earlier. Sept. 5 email said order had shipped with Sept. 9 delivery. On Sept. 7, delivery confirmation received with delivery date field blank. Why send email saying delivery is confirmed then? Turned out blank meant not being delivered. Did not receive call on Sept. 8 with delivery time window that I was told to expect. Called delivery vendor (GoBolt in my area) on Sept. 9 and found myself in heaven. They are polar opposite of IKEA. They were the ones that told me nothing was being delivered that day. They only know they have an IKEA delivery to make when the motor freight truck delivers it to them. They get no notification from IKEA. They explained the entire process and answered every question. Prior call that morning to IKEA customer service was useless and hung up after being put on hold for 3-4 times. Also, you MUST have exact order number for IKEA to ATTEMPT to help. They have no way to look it up. On the evening of 9th, noticed I had another delivery confirmation email from that aternoon and the delivery date was NOT blank. Had Sept 13. First thing following Monday, called GoBolt again. They confirmed they did have my order to deliver the next day. Gave me a four hour delivery window and my place in the delivery queue. Confirmed that they actually received my delivery instructions from IKEA too. On morning of 13th, received a link from GoBolt that let me track the delivery truck. After completing delivery prior to me, driver texted me that they were on the way to me. Delivery was fast, courteous and very professional. GoBolt was wonderful but I will never buy from IKEA ever again for the rest of my life.”

Helpful Report

Posted 2 years ago

“The website shipping availability is very deceiving. It will show items are available for shipping to my zip code while adding to the cart, but at checkout, it will suddenly say not available to ship. This is after wasting lots of time choosing and shopping. This seems to be intentional so you don't leave the site and it is very wrong.”

Helpful Report

Posted 2 years ago

“Spent a month trying to get product delivered, only to get a damaged product and attitude from the delivery driver. Never again.”

Helpful Report

Posted 2 years ago

“I have purchased two items and both items came with the wrong parts. I had to take an hour to go back to the store and trade for the correct parts, each time, which I was able to do but IKEA in no way compensated me for the trouble. I don’t have any confidence that furniture can be assembled without the hassle of wrong or missing parts. I do not recommend IKEA.”

Helpful Report

Posted 2 years ago

“All of sudden they rescheduled the delivery date even without consulting me. They rescheduled to a date that I will be travelling abroad. Their website to reschedule does not work and asking to try later, wasting my time and energy. Really rubbush. Stay away....”

Helpful Report

Posted 2 years ago

“Really bad experience in every term. Worst customer service. Firstly, the furniture was delivered super late and no one had any idea in the customer care department about where the order was. The QUALITY of material for the furniture was extremely bad. Building some of the items was very complex and got damaged very easily. Bathroom cupboards after a few days got swollen due to moisture and white drawing furniture was easily proved to be scratched. If you order things online there is no easy way to return the items. They say that there is a 365-day return policy but no one tells that the Items such as Mattresses would have to be carried back by the customer to the nearest Ikea store even if they were ordered online. Non-helpful customer care and terrible business service.”

Helpful Report

Posted 2 years ago

“Failed to deliver at the scheduled time TWICE! Over 2 hours on the phone to arrange a third attempt which will make it nearly 3 weeks after the order was placed.”

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Posted 2 years ago

“A month later my order still has not shipped. When I call customer service they cannot reship or cancel the order. Excuses, excuses. DO NOT BUY FROM IKEA.”

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Posted 2 years ago

“Nice product at reasonable price”

Helpful Report

Posted 2 years ago

“Ikea have the worst delivery I have ever had. We (me and my my parents who are over 70 years old)are moving to a new apartment and Ikea is supposed to deliver bed stuff to us today by 1pm. However, we waited the whole day maybe until 5:40 since we are so hungry and need to go to grocery store. After we got to grocery store, the delivery guy called and said he is coming in ten minutes and I asked him if he can call me back later. Then he said,”I am good”. I think he is fine with that. However, after I called customer service, they never deliver and said they will deliver on Friday. Which means two elderly over 70 need to sleep on floor for four more days! 1. They changed delivery time and never let us know when they are coming 2. They did not call us 30 mins ago instead 10 mins ago 3. The guy lied . I will never use such a service as Ikea again and my parents maybe get cold since they are sleeping on the floor.”

Helpful Report

Posted 2 years ago

“IKEA has the worst customer service. I am regretting and crying that I decided to buy a TV unit from IKEA. Paid for delivery, assembly and of course the product. But it turned out to be a painful experience. Nothing was done as per the date and time promised by IKEA at the time of payment. And now of course payment is done so why will they even bother. You can never get through their customer service and not even email response. I am stuck with the items its been just lying in my living room with the packets half open. Terrible terrible. I can only warn people to avoid IKEA. This is the last purchase of mine with IKEA for sure. Just trying to resolve this issue once its done its bye bye to IKEA forever.”

Helpful Report

Posted 2 years ago

“We came to Memphis from Little Rock to buy stuff two weeks ago. Some of our purchase was back ordered. When it came in, we came back to Memphis to pick up the shelves from our Pax order out at the distribution center. There is no sign anywhere on the building at the address IKEA gave us indicating it was an IKEA pick up center. We drove around for at least 20 minutes trying to find the place. We finally found it in a loading dock area and below is the only signage. We got here at 4:30 and there’s no one here. Door is locked. I called the resolution center and they were absolutely no help at all. Told us to call back Monday. We called the number on the hand written note on the door and the guy said they’re supposed to be open until 5 o’clock. He said he left early as he didn’t expect anyone to come today - yet he was supposed to be here until 5. He said he would come back to give us our shelves in 15-20 minutes. He did about 30 minutes later. But do you think he apologized. Nope. Sadly, I’m so frustrated with Ikea I’m not sure I will ever shop there again. Mario at the Memphis store is great. The rest of our experience has been horrible. How is it that such a large and popular international company can be run so poorly?”

Helpful Report

Posted 2 years ago

“No delivery into house”

Helpful Report

Posted 2 years ago

Ikea is rated 1.5 based on 1,602 reviews