Ikea Reviews

Name: Ikea
Rating: 1.51

1.5 Rating 1,615 Reviews

11 %

of reviewers recommend Ikea

Company Reviews

Questions

Metrics

1.5

Based on 1,615 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 20%
Accurate And Undamaged Orders	Greater than 64%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how Ikea made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a furniture from IKEA and never received. More than 4 days trying to find what happened, talked to more than 10 people, hours on the phone and nothing. Supervisors and managers dont take calls. WORST experience ever. As of today, I dont have my money and I dont have the product.”

Helpful Report

Posted 2 years ago

“I spent an hour being trapped in their maze of a showroom, I check out and scan all my iterms. A warning sign came on the screen saying I was choosen to be audited. I was upset, I refused to buy the items, Ikea do better if their was a cashier present I wouldn't have a problem. But I take the time to walk through your store and purchase your products but you don't trust me to scan my items and pay for them. I WILL NEVER SHOP IKEA AGAIN!”

Helpful Report

Posted 2 years ago

“Placed online order, only half of the items came. Next day truck shows up again with exact same items. Driver runs over my recycling bin full of items. Sent truck away saying I already got my order. Now Ikea has charged my credit card twice. Called over 10 times to rectify. Still no refund after two weeks. Ikea, you stole $2600 from me. I am very patient but this is ridiculous! Would not recommend any online purchases.”

Helpful Report

Posted 2 years ago

“Pics of an #IKEA BRAND NEW wardrobe, arrived today. I mean... seriously, #IKEA UK? Seriously?!? Left me speechless and considering today's quality of life, this world is heading for a fall indeed. Just to mention - in my parent's house in Poland there are still pieces of furniture that survived 2nd world war, looking way better than this. Happy New Year everyone💩💩💩🤮🤢🤢🤢”

Ikea 1 star review on 31st December 2022

Helpful Report

Posted 2 years ago

“Ordered a IKEA desk for Christmas gift for my partner on November 25th and scheduled the delivery for December 20th…plenty of time right? Well the 20th came and went with ZERO contact from North American Logistics. I call Ikea and they tell me that my desk arrived at the NAL warehouse on the 18th and there are no notes as to why it wasn’t delivered, so I instead reschedule for the 23rd. Okay no problem, at least it’s before Christmas right?! Welp, here I am on the 23rd with still zero contact from NAL (even though I’ve tried to call twice and each time I’m actually hung up on) and now my Christmas gift isn’t going to be delivered until the 27th. Maybe I’m dumb, but I’m pretty sure that’s after Christmas. Anyway, I cannot recommend a company that can’t delivery a parcel on time when it was ordered a month in advance. I am absolutely appalled at the lack of communication and will never order from IKEA again so long as NAL is in charge of delivery. UPDATE: They once again failed to deliver the package (12/27 due to a light dusting of snow) and wanted to reschedule for another week out (1/03). At this rate, we’re looking at a Christmas in July situation. I call IKEA support and some old hag who’s name I can’t remember, let’s call her Ethel, didn’t want to reimburse my delivery fee ($300) and basically said I was at the mercy of NAL. I informed her if she could just reimburse me for the delivery fee, I’ll wait until 1/03 for the table, makes sense to me considering the situation NAL has put their customer in. She then informed me that she’d rather cancel the order than give me the $300. In short Ethel costed her company a $200 sale on top of the $300 delivery fee they’ve already paid to NAL. Good job Ethel, Wayfair should hire you as a rep, cause I just got a $600 table from them thanks to you and your lack of deescalation skills… AND IT WILL STILL BE HERE BEFORE 1/3. Good luck to anyone ordering from IKEA I can’t recommend avoiding them or NAL enough, such terrible customer service and was completely devoid of any actual service. G’day NAL I hope you bankrupt yourself.”

Helpful Report

Posted 2 years ago

“I will tell everyone I know and anyone that will listen that IKEA is too lazy and set in their ways to help a customer not to mention that IKEA trains staff to lie to try to make the business look better. I placed an order on 12/19 at about 7pm for a $200 gift card for my nephew. We then surprisingly received $30 in gift cards as part of their promotion. We decided that if we were going to get gift cards that we would buy my nephew a little something to go with the gift card. After much searching online, we found something that we thought would be perfect to use the $30. We placed the order at about 8:30pm. We then get an email notifying me of the scheduled time slot for pick up that I had no say in. We will be able to drive to Grand Prairie but not at their chosen time. I go ahead and drive there at and arrive at about 10:45. Upon our arrival, I am told by an employee that has the time to walk out to my car and talk about it that they are short handed and can not do it because it is not ready. I decided to go in and help with their short handedness by grabbing the items myself and taking them to the customer returns desk. At which time I am told once again that they are short handed and that I had to stick to their chosen schedule and that we cannot use the items that we brought (exact match) to complete our online request. After going round and round with her and the "manager" she contacted that came to the counter, we are told that it is just their policy and that they are not willing to work with customers. The customer would have to cancel the online order, thus requesting a refund which will take 1-3 business days, and make a new purchase by going through the normal check out. I am given similar disservice when I called the 888 number that the manager provided. What kind of customer service is this? Is it let's lie about why we don't allow customers to come at different times (short handed) until they call us out on it thus changing our story (based on assigned scheduled times)? Is it our schedule over customer needs? Don't even get me started on how many employees I saw standing around doing nothing, talking to other employees, or playing on their phones while I was navigating the store that I am sure has at least 100 signs in order to direct customers to the different areas. That's a great way to add salt in the wound of your customers as you lie to their faces with the same rehearsed story of being short handed. I've never encountered a business with such poor customer service and a lazy attitude! I would recommend that everyone in your leadership read Moments of Magic Be a Star With Your Customers and Keep Them Forever. Perhaps then you may take a look at some of the policies that lost you this first time customer and earned you many a bad review. I will NEVER shop IKEA again and I will never gift or buy new or pre-used IKEA products. I will tell everyone I know and anyone that will listen that IKEA is too lazy and set in their ways to help a customer not to mention that IKEA trains staff to lie to try to make the business look better. I have already processed a request to cancel the $200 gift card for my nephew and I am ready to dispute it with my credit card company. I have no desire to have monetary compensation for this ridiculous event. My hope is that someone actually reads this and acts upon it.”

Helpful Report

Posted 2 years ago

“Our Ikea kitchen delivery was delayed by a whole week. I was not even notified about the first missed delivery, and when trying to ascertain what had gone wrong the customer service I received was abysmal. The second missed delivery- same again, apparently the lorry had got stuck in a tunnel this time. Total BS I’d imagine. They couldn’t even arrange for the lorry to be rescheduled for the next day. Which I can only imagine means they had to unload the lorry to make new deliveries as our delivery was to be delayed by another two days. I am a fairly patient person but this incident has cost me two days of my kitchen fitters time as well as two days of holiday leave which I used up waiting for packages that would never arrive. We were offered £20 for the inconvenience. Once this delivery does appear I can promise that I will never be using Ikea again. A shambolic way to treat customers.. FIX YOUR DISTRIBUTION!”

Helpful Report

Posted 2 years ago

“Best lamps if you wanted to buy one”

Helpful Report

Posted 2 years ago

“""”

Helpful Report

Posted 2 years ago

“waste of time, tried to cancel an order, only to be going in a loop on the website, the dumb robot said the order was cancelled but that wasn't true. Will not use again”

Helpful Report

Posted 2 years ago

“Placed order online, failed delivery 3 days In a row, tried to cancel order online not available, tried webchat to be informed that it was not possible to cancel order, several attempts to contact customer services by phone, waiting for hours eventually reached a human being who passed me around, eventually spoke to somebody who was able to cancel order, but would take 10-14 day for refund on my card. Extremely poor customer services, AVOID, AVOID,AVOID wished I had read the reviews before placing order, you learn from your mistakes.”

Helpful Report

Posted 2 years ago

“The Manager started by just yelling at me and told me I was disgusting and gross because my mattress had a stain on it when I tried to return it because the springs inside were making it very uncomfortable to sleep on. He continued to yell at me and I thought this was odd to be getting this abuse from someone in customer service. Maybe he was having a bad day or has some personal issues that need to be addresses and is instead taking it out on people that he can take advantage of as a result of his power in this role at work. If I was a white 6' male that was in a suit he probably would have treated me with some respect. At least that's the impression that I got from this ikea manager. I told him that I won't be shopping there again and he said, go right ahead, which is an odd way to try and retain customers.”

Helpful Report

Posted 2 years ago

“Case 66101102 I purchase kitchen cabinets from IKEA Canton Michigan costing approximately 4100.00. IKEA provided me with a delivery window for my order, and I was told that my entire purchase would be delivered at the same time if I chose a certain date. In addition, I was advised that an update for my order would be sent via text message once the delivery team was in my area. I received my text message stating that my delivery was on its way, and I was able to reach my home before the time indicated however the order was order delivered in plain site in an insecure area. After the order was placed, various events occurred. Some of these included the delivery dates being changed without prior notice, and items missing. The order was also delivered multiple times outside of the window. The changes in the delivery dates and times were not communicated to me until the day of the delivery. Multiple calls were made to IKEA to discuss my dissatisfaction. I have never seen a company treat a consumer in the manner that I have been treated at IKEA. We paid thousands of dollars for kitchen cabinets, and the paid for installation from our local store in Canton, Michigan. We were disgusted by the way the company treated us. We did finally get resolution after several attempts from a manger by the name of Kelly who provided us with a small percentage of a refund towards our order along with the refund of our delivery fee.”

Helpful Report

Posted 2 years ago

“I visited the Logan Ikea store today Tuesday 25 October 2022. Basically, I chose a design code sent to my phone with a price of $1020. The staff member checked prior to me loading the items downstairs that all the items were in stock, so I proceeded to load up. Upon finally loading, the door fronts which I needed 6 of unfortunately there was only 3 in stock, although the IKEAS system said they had 12 in stock. Then I asked to see one of the floor staff. I asked him if he could assist me in locating the 3 remaining items i needed for my order, as there should have been 9 remaining . He was direct and basically said it was a cash-and-carry store and he couldn't source where the other stock was. He checked the system and said another consignment was due in a few day's time. I said was it ok to pay the $1020 for the complete item and could they please send me the remaining 3 doors by courier when they arrive, again he became obstructive when I asked if the remaining 3 doors could be delivered free of charge as they can't find them in the store, again he said no, by this time, I am becoming frustrated that they only reply he could give was no! you have to pay for the delivery regardless. I asked if I could speak to the manager. He called her and a deputy manager arrived and she was equally, if not more obstructive with no compromise whatsoever. I then tried calling Ikea who said they couldn't speak to me about a complaint unless it was through email. The only thing I was asking for, is that from a $1020 order which I could take in my car and because they couldn't find the remaining 3 doors, although Ikeas system said they were in stock, could they please send the 3 doors through a courier at their cost.This is appalling customer service and I believe social media needs to know what the Logan IKEA store represents in customer service which is incompetent unreasonable staff, who have very few customer service skills.”

Helpful Report

Posted 2 years ago

“Order no 3B7828FBFD17 in Greece. My things arrived but the delivery service would not bring them up even though we have an elevator and had paid for delivery at appartment level. we refused to accept delivery if not delivered in the manner agreed. My 7 packages have been missing ever since and 5 calls to ikea e-shop and 2 visits at the local store have not retrieved them yet. No mention of money return either. Tragic!”

Helpful Report

Posted 2 years ago

“I meant minus one star rating! Horrible experience in IKEA Dublin. I saved for years to buy a nice wardrobe and it has been the worst decision ever to buy from IKEA. Issues with delivery, broken parts been delivered adding to the delay. Paid over €300 for assembly to get even a eorst costumer service and shabby work. A hole in my ceiling and the place was left like a pig sty after assembly . Several issues with sensory lights and wrong panel door. One month living with my clothes in boxes and half of a wardrobe assembled. Ikea, never again!!!”

Helpful Report

Posted 2 years ago

“HORRIBLE SERVICE!! I made a purchase last June at Wembley store worth almost £1500 to furnish my new home. Among some of the products were the STRANDMON Recliner chair. After the delivery stuff left my property, we realized that the floor was damaged, my new floor has holes in the chair area and in the corridor. One of the delivery stuff pushed the chair to leave it in the placed and as a consequence the floor was damaged. It came with not legs, but still I don't understand how ´this happened. I called Ikea straight away to complain and I sent them pictures. They apologized and asked me to complain myself to their delivery company, which refuses to do anything about it. I have spent a lot of time, money and effort furnishing my house. This situation is stressing me, we are planning to take them to court if they don't give us a solution. Absolutely terrible! They left us down”

Helpful Report

Posted 2 years ago

“Horrible service - I can’t even begin to describe the whole ordeal which is still ongoing - but I’ll try! Placed an order online in early September just shy of £1k. Goods were mean to be delivered on Friday (16.09.22) As I didn’t receive any updates the days prior to my delivery date as to when goods will be delivered, I called early in the day of the delivery and asked for an update. I was told there was some issue and that my order was cancelled(?!?). No one knew why or why this wasn’t communicated to me. After speaking to 6 different reps over a period of 4 hours in total including (calls kept on dropping out for no apparent reasons while I waited for them to “check and get back to”) I was told the order was rebooked for the following Wednesday (21.09.22), this time from a store instead of the central hub. So be it - I don’t care where it comes from just make sure it gets here! Not trusting IKEA to keep to their promise, I call again Tuesday (20.09.22) morning (queue 45 minutes wait) to be told all is ok, the order will be delivered tomorrow, and that I’ll be getting the confirmation email shortly. I didn’t. I called again Tuesday evening and asked for an update, only to be told my order was cancelled again(!) by the system as one item wasn’t available in the store. Having spent another hour on the phone I’m told all will be sorted and the items will be delivered to me on Saturday. Excellent. Queue today - Thursday (22.09.22) when two guys from IKEA turn up outside my house with the order - two days before they were meant to get here. Luckily we were home and so in let them and ask them to bring it up to the bedroom upstairs. They look at me bemused “we only deliver to your door sir as we are IKEA employees, for in room delivery it would need to be a third party delivery company”. So there I am, dragging massive 2m long boxes up the strais despite having paid for “in room delivery” Oh and the best part? About £250 worth of items are still missing!!!! I’m typing this review as I hear ABBA songs on loop for the last 30 minutes waiting to speak to someone sensible enough to actually sort this utter shitshow out. IKEA - for the love of god get your act together! Unhelpful and at times actively obstructive customer service, inability to communicate and failure to deliver is just not acceptable.”

Helpful Report

Posted 2 years ago

“If you MUST buy IKEA, go to their stores. Online is pure torture. Website ordering has flaws that will bite you. Customer service has minimal information and knowledge. Delivery dates are meaningless. Details: Moved daughter into off-campus apartment. Found two HAVSTRA products she wanted. They are "real wood", not the typical compressed sawdust. Wood is mediocre quality. Not the clear grade wood in quality furniture. However, knots and such are fairly well hidden since they use paint, not stain, to color the wood. If you get dark color, any dings, etc. will be very visible. They also do not paint the back side so you have to place against a wall or have raw wood visible. Instructions are pictures only so no way to communicate any warnings beyond one or two basics. The "quicklock" screws MUST go in exactly straight. Remove and retry if they start going crooked, otherwise you will split the wood. Pre-drilled holes are inconsistent in size. One dowel will be completely loose and another will be a struggle to get in. Alignment was accurate enough to assemble joints but some needed some real effort. Either save money and buy self-assemble furniture at Walmart or buy real furniture from a real furniture store. Decided to order online and have shipped because items came in boxes weighing 60+ pounds according to tehir website. You enter delivery instructions in a box. There is actually a character limit but if you exceed it, the box turns red and you get "information entered not in expected format" message. Customer service was clueless and while on extended hold while they tried to find out what that meant, I managed to figure it out. After submitting order, you never see your delivery instructions again in any IKEA emails. Had specified Sept. 9 delivery date on order placed twelve days earlier. Sept. 5 email said order had shipped with Sept. 9 delivery. On Sept. 7, delivery confirmation received with delivery date field blank. Why send email saying delivery is confirmed then? Turned out blank meant not being delivered. Did not receive call on Sept. 8 with delivery time window that I was told to expect. Called delivery vendor (GoBolt in my area) on Sept. 9 and found myself in heaven. They are polar opposite of IKEA. They were the ones that told me nothing was being delivered that day. They only know they have an IKEA delivery to make when the motor freight truck delivers it to them. They get no notification from IKEA. They explained the entire process and answered every question. Prior call that morning to IKEA customer service was useless and hung up after being put on hold for 3-4 times. Also, you MUST have exact order number for IKEA to ATTEMPT to help. They have no way to look it up. On the evening of 9th, noticed I had another delivery confirmation email from that aternoon and the delivery date was NOT blank. Had Sept 13. First thing following Monday, called GoBolt again. They confirmed they did have my order to deliver the next day. Gave me a four hour delivery window and my place in the delivery queue. Confirmed that they actually received my delivery instructions from IKEA too. On morning of 13th, received a link from GoBolt that let me track the delivery truck. After completing delivery prior to me, driver texted me that they were on the way to me. Delivery was fast, courteous and very professional. GoBolt was wonderful but I will never buy from IKEA ever again for the rest of my life.”

Helpful Report

Posted 2 years ago

“The website shipping availability is very deceiving. It will show items are available for shipping to my zip code while adding to the cart, but at checkout, it will suddenly say not available to ship. This is after wasting lots of time choosing and shopping. This seems to be intentional so you don't leave the site and it is very wrong.”

Helpful Report

Posted 2 years ago

Ikea is rated 1.5 based on 1,615 reviews