LG Reviews

Name: LG
Rating: 1.13

1.1 Rating 647 Reviews

2 %

of reviewers recommend LG

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1.1

Based on 647 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email

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0844 847 5454

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info@lg.com

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107

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So just felt I should let people know we bought a lg gas stove and it’s still under warranty, but they won’t replace the knobs on the stove say it’s a cosmetic issue not warranty? So don’t clean your knobs the lettering wears off which I feel is a steer concern you don’t know high med low I will never purchase another LG product in my life if this is how they treat people. Ohh forgot to mention they offered me 30% off for me to purchase five new knobs at I believe $65 per knob, so parts are over priced as well good by LG!”

Helpful Report

Posted 1 year ago

“TV is working great. Why wouldn't you give the customers the right remote control. The magic controller. I got the tv home set out up as far as I could go. So now I have to buy your magic remote controller. My husband loves the picture so no returning lt. I will buy roku and put it on the tv. I'm sure your company makes enough money to cover the costs of the controller. Please start putting the right controller in for the families so when they get home they can set the tv up the right way the first time. I was very disappointed. All I needed was the mic and google button but that's on the magic remote that doesn't come with the tv.”

Helpful Report

Posted 1 year ago

“I ordered a washer and dryer set at the end of October from LGs website. Total inconvenience but delivery is only during the week when everyone has to work. I scheduled delivery for a month out, on a Friday, the only day I was going to be off work during the week that wasn't a holiday. The day I was supposed to get the items delivered, I hadn't even heard from the delivery company for my time window. I called LG and they told me delivery was going to be the following Monday. I told them that wasn't what I scheduled it for and to cancel as I was not taking a day off work for them to deliver. I was told it would take 10 to 15 business days for them to receive the product back, then I would receive an email acknowledging they received the product and within a few days. I would receive my refund. 15 business days later I call and ask for an update as there was no email or refund. I was advised the product hadn't been shipped back and to give it 8 to 10 more business days. 10 business days later, still nothing so I call LG again. This time I'm told there is no update and it will take 24 to 48 hours for a request for an update to go through. They've had my money for almost two months so I disputed the charge with my credit card company. Hopefully they will get an answer. I will NEVER purchase an LG product again and highly suggest you stay as far away from this company as possible.”

Helpful Report

Posted 1 year ago

“Waited all day today for a technician to come. I had a ticket number and an appointment. They said the appointment was for 8 am-12pm. At 1:00 pm I called LG. He said the technician would call me shortly and let me know his estimated arrival time. It’s now 7 pm and I am still waiting. Do not buy their warranty. Get your own repairman!!!”

Helpful Report

Posted 1 year ago

“These people made us wait over a week to find out no repair option was able and we could refund or store credit for new fridge. I said refund. Have had to call back numerous times as they keep putting me in store credit. I would never ever buy an Lg again!”

Helpful Report

Posted 1 year ago

“I dealt with LGyesterday, trying to get a technician to come out. I know it’s Sunday and not everyone works Sundays but there are places that do. The customer service rep transferred me to a place that was closed and another repair man that was 46 miles away from my house The one I called that was nearby I left a message for yesterday and I am still waiting to hear back from that person. Needless to say, I will not be using them because they are totally worthless. LG was not helpful at all. I called back a second time, and the rep kept telling me that not many people. Well, like no kidding seriously. Worst customer service I ever had and I have no idea why the fan on my my refrigerator would go when it’s only four years old. Still trying to get a repair man to come out.”

Helpful Report

Posted 1 year ago

“Horrendous customer service and product! I wished I had read all these reviews before buying LG washer. I bought LG top load washer in April. In July it leaked. Then, it leaked again in Sept. It leaks once in awhile so not a consistent leak after every wash. I scheduled repair service. Tech guy came and couldn't find any leak. He said I am using too much detergent. I only fill the cap to line 1 so not sure why that has anything to do with washer leaking. He recommended to use half of line 1 and use the tub clean w/ Affresh. I did what he recommended. In Oct. it leaked. I called LG and they sent the same tech guy. He said the same thing...use less detergent and use tub clean weekly for about a month and that should solve the issue. He even guaranteed that it will work. I gave it 2 months and within that 2 month timeframe, it leaked 2x. By now it's Dec., so I called. Got the run around and was transferred from agent to agent and put on hold and got disconnected. Called again to talk to a supervisor, but this agent told me they don't have supervisor and she transferred me to a different department. Got disconnected again. I called again next day, this agent told me they have supervisor and that I need to schedule repair service one more time before they can give me an alternative solution. Not sure if she was just saying that to get me off her back but anyways I scheduled appointment. Every time I schedule an appointment, I have to miss work. 3rd appointment, same tech guy saying the same thing. Tech guy stated he can't find any leaks or anything wrong w/ washer other than I'm using too much detergent. This washer should be called "no detergent washer"! How ridiculous...what washer can't handle half of line 1 detergent?! This is so frustrating and I'm not even sure what to do anymore to get this issue resolved. For sure I will never buy another LG product and will let others know about my experience.”

Helpful Report

Posted 1 year ago

“I couldn't find the information I needed in the manual or on LGs website so I emailed the with the question. They got back to me within 48 hours and because of the answer I was given I went and bought a soundbar for £499. After attempting many times when connecting the new soundbar to the TV which was fine I just couldn't get the Dolby Atmos to come on when connecting the soundbar, so I contacted LG again for technical advice and was eventually told that my TV model now doesn't support Dolby Atmos after I was firstly told it does so went and bought one. Now I'm stuck with a soundbar that was more than double in cost that I can't use the main function of Dolby Atmos. LG apologised for the incorrect information I was given and had the cheek to offer 10% off a new TV. I have bought 3 Lg tvs in the last 3years and look at what they have done by giving the wrong advice. I will never buy any LG product ever again. Date of experience: December 05, 2023”

Helpful Report

Posted 1 year ago

“I bought a LG airpump to warm up my house and the experience with the customer service here in Sweden is terrible. The customer service is not existent, you would not get any help, hence I strongly suggest to avoid LG products. My pump is 5 years old and it stopped delivering warm air. I contacted LG and they kept on delaying their response. Here in Stockholm there are -16C and in my house there are only 12C. I asked them to kindly provide a prompt plan. They answered after a week, after that I called 3 times a day demanding to escalate my case. the final outcome was that they diverted me to an authorized LG assitance whose availability is only in January, hence they expect me to stay cold in my house the entire Christmas. Importantly, they way how they handle the case is beyond stupidity as on their website they could state immediuately to whom to contact, rather than having the customer waiting for a week at the cold. I would never ever in my life buy an LG product, the customer service is inexistent especially in Sweden.”

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Posted 1 year ago

“Will never buy a lg product again. I have the protection plan on my washer. They just giving me the run around and not getting it fixed. Been almost 2 weeks.”

Helpful Report

Posted 1 year ago

“Stay away from LG. I am writing a follow-up on my last review since I contacted LG today. It's been weeks LG has yet to contact me. once a week, I call, and they keep saying the same thing. That someone from the executive department is going to contact me about my claim. I tried to call and see if I could speak to a supervisor, but they kept telling me that they could not transfer me to a supervisor because they had transferred my case to the executive department. that doesn't make sense. You would think that they'll transfer you to their supervisor, but I guess they don't have any. And they keep saying that they're going to call me tomorrow or today, which they never do. This is getting out of hand, and I feel like I am running towards the wall every time I contact LG. Do not waste your time by buying their products. Who's running this circus?”

Helpful Report

Posted 1 year ago

“LG needs to stick to making the product and get out of customer service. Worst customer service I have ever experienced. We were told so many different stories in a 2 week period it was just unbelievable. Two supervisors also told us stories that were not true. Never got the TV but was charges and it took a month to be refunded. Called Amazon got the same TV delivered in less then 24 hours and it was lest money. Save yourself a headache and stress do not buy direct they are truly useless.”

Helpful Report

Posted 1 year ago

“Service and/or warranty service is absolutely horrible. If I had been diligent and read customer reviews, I would have NOT purchased an LG.”

Helpful Report

Posted 1 year ago

“The worst experience I have ever had with any appliance manufacturer. Our fridge went wrong so we purchased an expensive LG refrigerator and 3 months later it stopped working. We have two small children with severe allergies and needed a replacement asap. They told us they would send someone to fix it. After waiting two weeks I called in and got told there was no one in our area. Then they said they would get a replacement to us, this supposedly should take 10-14 business days to get sent to us. Guess what, today we were supposed to receive the new fridge and I took the afternoon off work to accept delivery and nothing showed up. I called the dispatch service to the response of LG haven’t sent it to them yet and would be another week on-top of the 5 we have waited. This is an absolute joke.”

Helpful Report

Posted 1 year ago

“On hold for 64 minutes. Was waiting for a supervisor to speak to. I asked them to forward the email they already allegedly sent to the tech that gives permission to replace the motor of the dishwasher and copy me. Was told it's against their policy. Hung up after 64 minutes, don't believe I was ever going to be transferred. Going to the store tomorrow to see if they can help me.”

Helpful Report

Posted 1 year ago

“Will never buy LG again. I called three times, on regards to an issue with my 5 month old fridge; agents said they will call back no one did. Very unprofessional. Spoke to the Manager, told her that when we call overseas, meaning not Canada or US; the customer service is usually poor; because of their mind set also time difference. They don’t understand our urgency. I come from a third world country, I know how most people think, in north American we must have the fridge working or our food will go bad, we buy food for the week, and food is very expensive. In Third world countries most people can not afford a fridge, so they don’t understand our situation, they buy on the day, we don’t have time to go to the market everyday. We should have a customer service center in Canada or USA, that our understand our culture and ways of living.”

Helpful Report

Posted 1 year ago

“LG stole over £600 I’ve ordered a monitor a week and a half in advance for a birthday. On the day of the delivery I was informed by the delivery company that LG has not dispatched my order. After calling them multiple times and being told that they will only have the item in stock almost a week later, I’ve decided to cancel. I was told that it will take 19 working days to get a refund, which was already ridiculous , but now 10 days later, I’m being told that that’s it’s going to take another 14! working days for the refund ( and that’s after I had to call them to get this information ). Biggest piece of advice! Get your stuff on Amazon or smt. Just not on LG, unless you want to get your money stolen.”

Helpful Report

Posted 1 year ago

“Icemaker in my 5 month old LG refrigerator started leaking leaving the ice stuck together in a block. Tried to request a repair online and it was a loop from sign in to another screen telling me I had to aggregate all my accounts even though I only have 1 account. Went into chat with an agent with a foreign name. Tried 3 times to tell him my icemaker is leaking and 3 times he ce back with something totally unrelated- frost on my unit, ice maker upside down, some other nonsense. I gave up. Utterly unacceptable. Will never buy LG again.”

Helpful Report

Posted 1 year ago

“I shouldn't have to call 3 times in order to schedule a repair. The Customer Service Agent told me they would call me back to confirm my appointment (this was the 3rd time I called to schedule an appointment, because nobody successfully confirmed it), and of course, the Agent did NOT call me back the next day as they said they would. FINALLY they show up 2.5 weeks after I first called-in, only for the guy to tell me the issue with my washing machine was a loose hose, so I had to be charged since it was not something covered by warranty (it was a user-error apparently, but I checked the hoses before he arrived). Sure enough, 3 hours after the machine was still leaking, plus I got charged because he couldn't figure out what was wrong the first time. Plus, why do I constantly have to get thrown from department to department? It's exhausting to have to spend 60+ minutes on the phone each time I call-in. LASTLY, I have called enough times to know that there is an issue with the automated message. Sometimes it gets stuck in a loop where the male machine voice starts reading code (literally is just reading out a slew of numbers) and it does not end.”

Helpful Report

Posted 1 year ago

“My $1500 2yr old refrigerator stopped cooling on a Wednesday evening. Called LG customer service on Thursday morning and after a very long wait got through to someone. They said they would put a ticket in and a local repair company would contact me. On Friday, I was contacted and an appointment was set for Monday morning. On Monday morning the company called and cancelled. Rescheduled for Tuesday morning which was then cancelled on Monday afternoon. Called customer service again and new company was given the repair job. They came Tuesday and said the compressor died and replaced it. I was told after the repair was done I could put in a claim for all of the spoiled food. I took photos and called to put the claim in. Someone took my info, never asked for photos and never heard from anyone. I called and was told my claim was denied because the repair was done in one day. My family and I had been living out of coolers for 5 days. I even spoke to a supervisor who also confirmed that this is their policy when the repairs are done in one day they will not reimburse. This was first LG appliance and it will be my last. Horrible customer service. I wish I would have read all of the bad reviews first. Lesson learned.”

Helpful Report

Posted 1 year ago

LG is rated 1.1 based on 647 reviews