loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,394 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,394 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid!!! AVOID! Pure Rip off where you are not allowed to adjust anything on your booking or get any refund back even within 1 hour after booking… no grace period at all and very bad service… the biggest mistake I made was to book with them …”

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Posted 3 months ago

“I had to cancel our holiday due to my husband being diagnosed with throat cancer We had to pay £640 upfront cancellation fee but we only got back £1400 instead of the 4 payments I had made £2100 I'd never use love holidays again Caused me alot of stress on top of what I am already experiencing”

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Posted 3 months ago

“Absolutely Untrustworthy - AVOID Loveholidays at All Costs! My experience with Loveholidays was a complete disaster from start to finish. I booked a 10-day stay at what I thought was a suitable hotel, only to find out upon arrival that it was adult-only—crucial information that was conveniently missing from their website. This forced me to leave after just 3 days, derailing my entire vacation. When I reached out to Loveholidays for a refund, they washed their hands of the issue, claiming that as a third-party booking platform, they weren’t responsible. This is outrageous. As the booking intermediary, Loveholidays should be stepping up to solve problems, not hiding behind their "affiliate" status while pocketing commissions. Instead, they blamed the hotel and told me I couldn’t even open a case until my booking period ended. To make matters worse, after my ruined holiday was over, they had the nerve to tell me that I should have contacted their in-resort team earlier if I wanted any resolution. This is nothing but a weak attempt to shift the blame and avoid taking responsibility. They are clearly more interested in securing their commission than in providing any semblance of decent customer service. Their customer service was appalling—rude, unhelpful, and completely dismissive of my concerns. Loveholidays took my money, provided misleading information, and when things went wrong, they did absolutely nothing to help. This company is unreliable, unprofessional, and completely untrustworthy. If you value your money, your time, and your holiday, do yourself a huge favor and steer clear of Loveholidays. This is a company that will abandon you the moment something goes wrong.”

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Posted 3 months ago

“What went wrong is that ihave booked a hotel - Begonville hotel. Marmaris, and they haven't a room for me even though it has been paid in full?? I travel on plane train and bus after confimation by you. I explained that to a lady on hel p desk and she kept repeated it was ok if a had confirmation which the hotel says they haven't had. I'm 84 and don't want to sleep on the beach.. Booking ref LOV8649023U from 13th sept.. Sort this out now please - worried.. phone me 44 1929421800”

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Posted 3 months ago

“I used to travel a lot with loveholidays and never really had a problem .. until July. We booked Summer Beach Hotel in Crete and when we arrived we had issues checking in, some of us didn’t get rooms until 10/11pm, but the worst part was that our rooms were on a construction site in a completely different hotel (Mare Village). Wires hanging everywhere, water coming from the lights above, flodded bathrooms, no working AC, unfinished rooms and hundreds of other issues, but the cherry on top was having no glass in the bathroom shower … the frame was there but no actual glass! The shower was overlooking the inside courtyard of the hotel and forgot to mention, the works started at 7:30 am every morning. We had workers outside of our shower and couldn’t even take a shower due to not having a window! This was just day one, as you can imagine there was more issues. Food horrible, staff rude, pool dirty, towels dirty and with holes. You can see my hotel review on google - this review is more about how loveholidays handed this situation. We had two bookings: 1st booking - 4 nights, 3 rooms 2nd booking - 7 nights, 1 room We contacted them and was advised to send in pictures and someone will get back to us. We sent all of that and never received a response despite chasing them multiple times. Nothing has been done during our stay. Fast forward to the end of the stay, we logged a complaint. One, we were in the wrong hotel, two health and safety hazards everywhere, three useless customer service leaving the customers to just figure it out, four all of the issues we encountered during our stay. Love holidays told us “oh sorry we didn’t get a response from supplier and won’t be able to help you” and issued random refunds 50% on the 4 days stay and 20% on the 7 day stay, we’ve had the exact same issues and the 7 day stay didn’t even have the glass in the shower window! Are you guys just randomly deciding on who to give the refund to and how much? This should have been a full refund straight away. Anyways, I explained to them that if they offer services on their website from external providers (understandable as that’s how they work) it is on them to make sure that they thoroughly check them before and that the supplier actually has services to offer. They clearly didn’t as they oversold the hotel we were supposed to be in and decided to put the rest of the people in an unfinished hotel. Hotel was a part of a bigger chain. We responded saying that we do not agree to both refunds and are expecting a full refund. This is now between love holidays and the provider, not us! It clearly shows that we are in the right given that the supplier decided to ignore you! Red flags all over! Issue a full refund for both bookings and take it up with the provider you have a contract with, this has nothing to do with clients (us). I have opened up another complaint and basically received an answer saying ‘oh sorry you’re still unsatisfied, we will take your feedback on board’. What on earth! Like I stated in my response, there are multiple people affected by this provider that we have met during our stay and are in contact with. Additionally, thanks to the video I have posted on TikTok, which now has 1.2 million views I have been contacted by other people who were there shortly after. Unless a full refund is issued, we will be making a joint claim and taking this to court. We have a strong case, hundred of videos and pictures, proof of us contacting both hotel and loveholidays to resolve this during our stay and tips on how to make our case even stronger by someone who took you to court and won, and they didn’t have half as many issues as we did, so safe to say our case is a winner. More than happy to waste my time in court to make sure people get compensated for such an awful experience and staying in an unsafe environment. I am expediting a full refund within the next 7 days, otherwise we will see you in court. Refunding us is definitely going to be a much cheaper option for you if you think about the court fees :) Be warned that if you book with loveholidays it might be lovely, unless there’s an issue. Then you’re on your own with a horrible holiday and wasted money. Can’t attach too many pictures but my review is up on google and my TikTok is @natijankowska, have fun watching the videos!”

loveholidays.com 1 star review on 28th August 2024

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Posted 3 months ago

“First and last time ever using love holidays Booked 10 nights in Thailand for a family of 5 all great. Arrived at no hotel no booking rang love holidays at considerable expense took nearly 24 hours for them to sort it out with one email in that time. I had to pay for two hotel rooms and waste our first day trying to get it sorted. Unbelievably I had to fight tooth and nail to get my refund for the rooms I booked no compensation no apology just the exact amount of the rooms. Disappointed disgusting behaviour will never use again”

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Posted 3 months ago

“Shocking experience Hotel was nothing like the photos it shows . Shows pool .bar.resteraunt yet had none of them . We had to pay to use another hotels pool and restraunt. We had no water no drink nothing we had to Uber order in for them or taxi to town. No cleaner for the whole stay Just shocking And love holidays say o sorry we cnt do a thing ?”

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Posted 3 months ago

“Stay away from this company , I am in Turkey and a hotel has loads of hidden charges that weren’t highlighted and they are not willing to help. Cheap for a reason and beware they have filled for insolvency.”

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Posted 3 months ago

“Awful on every level. Did not get the room we payed for and love holidays were not interested at all in helping sort it out . After long discussions they just fob you off , don't reply, customer service is shocking when things go wrong.”

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Posted 3 months ago

“Never use love holidays they don't sort your problems and they don't refund worst experience using them and won't use again The sleeping arrangements was awful.”

loveholidays.com 1 star review on 23rd August 2024

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Posted 3 months ago

“Utter utter garbage. They clearly don't wanna refund people after cancellations. I'll never use them again and I'll advise others to do the same. They blame Ryanair, Ryanair blame them. I just want a refund and as ridiculous as it is, I can’t amend my new flight details until we get the refund??? It says the 30th April but is still ongoing..... Oh and then I call the number they have given me and that doesn’t work. Utter, utter garbage.”

Helpful Report

Posted 3 months ago

“Worst Experience Ever - Scammed by Loveholidays This is hands down the worst experience I’ve ever had with a travel company. I booked a holiday to Turkey, but within 24 hours, I discovered that I couldn't obtain a visa due to my status. I immediately contacted Loveholidays, thinking it would be straightforward to cancel and get a refund. How wrong I was. The first person I spoke to was utterly clueless. She told me I could only get a half refund unless the flight company agreed to refund me. Fine, I thought, I'll check with TUI. TUI confirmed they could cancel the flight and refund me since it was within 24 hours. Problem solved? Nope. When I called Loveholidays back to relay what TUI said, I got a different agent who refused to accept the cancellation. She claimed it "doesn't work like that" and gave me some nonsensical excuse about refunds going to a third-party company. I tried to explain the situation, but she just didn’t care and, to top it off, hung up on me! But it gets worse. After being hung up on, I tried to call back, but suddenly my reference number was “not valid.” This meant I couldn’t even get through to them anymore. I’ve sent several emails, only to be told that if the flight company refunded me, Loveholidays would process a refund. However, after checking with TUI, they confirmed they refunded the money on August 12th, yet Loveholidays is pretending they never received it. Now, I’m completely stuck. They’ve closed my case, don’t respond to my emails, and I can’t even reach them by phone. This company is a total scam. They have absolutely no customer service, lie to their customers, and do everything they can to avoid giving refunds, even when it’s completely justified. I canceled within 24 hours due to a legitimate reason, and they’ve done nothing but scam me. Avoid Loveholidays like the plague!”

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Posted 3 months ago

“scam big scam! stole my money for no reason calling you and asking you to pay more than advised on the website.”

loveholidays.com 1 star review on 22nd August 2024

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Posted 3 months ago

“I had a heart attack few days before my holiday, and they didn’t give me a penny back or do nothing about it, disgusting service.”

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Posted 3 months ago

“DO NOT USE THIS COMPANY we just had our holiday ruined a family holiday booked of 10 in turkey at a 5 star all-inclusive and when we got their the hotel had no booking for us it was a nightmare we then were told they could get us a 3 star b&b no pool so we ended up getting our own could only get half board as was August spending 9 grand on credit cards I'm TELLING YOU DONT USE THIS COMPANY THEIR SHAMEFULL DISCRASE PLEASE DONT END UP LIKE US 😢”

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Posted 3 months ago

“If I could I would give them zero stars. I booked many holidays with lovebholidays bit this time I have the most disgusting customer service ever!!!! I have rung many times trying to make amendments to my dates but never got any response. I asked to speak to a supervisor but the agents we rude, dismissive refused to 'allow' me to log a complaint. Upon reviewing thier website there is no way you can complain!!! I don't know where to go from here. I need help but they refuse to do so. They are money hungry and disgusting. AVOID AT ALL COST!!!!!”

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Posted 3 months ago

“I booked in with love holidays and they did not book me on a flight that I fully paid for and didn’t give me an explanation as to why and I was also going as part of a group and they only booked half of our group on the flight and forgot about the other half of us it’s absolutely ridiculous do not book with them if you don’t want to be disappointed they left it until two days before my holiday to tell me, they do not know what they are doing do not book with them.”

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Posted 3 months ago

“Received a quote for week in Turkey family of 3. After paying in full, I was then transferred to an easy jet rep who wanted a further £450 for administration fees for booking flight. This was not explained or mentioned. As far as I was convmcerned I had paid for the holiday. Asked to cancel and receive a refund and was refused. Total con of a company. Avoid!”

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Posted 3 months ago

“Love Profit, NOT Holidays. // Absolutely disgusting experience // Just off the phone after 3 hours on the phone to an overseas call centre (yet the sales team are UK based - go figure). Booked a holiday on Tuesday for the following Tuesday, received confirmation to say they are on it. It's now Saturday, three days before the flight and I'm on a call with customer service agents who tell me they cannot book the flights as there are none available. At no point did I get a phone call to discuss options and with holidays prices now too late to book - I have no other option to cancel. With other options 2k more there were only willing to pay £500 towards this. They were aware of the flight issue 24 hours after the booking but did not call at any point to discuss options. Had they called sooner, I could have made other plans. They also said that my booking was a priority but said there was a call scheduled but of course they would say that. Its absolutely disgusting this level of customer service when there is a segment of customers who book late. Why there are no provisions or protocols on this is beyond me. I'm left to tell the heart breaking news to my kids that we aren't getting away. It is hands down the poorest experience I've ever had. When you have paid a considerable sum of money there's a requisite level of service and experience you expect. I can't stress how awful this experience has been. The worst part of the whole experience is other customers could book the exact same hotel and flights the day before my call. (Friday) - which means there are others in the same boat as me. You buy Google ad space so you're at the top of searches. Your social media profile says "We sort the holiday, you just pack the bags". Heartbroken doesn't even touch the sides of how I am feeling. Absolutely rotten organisation.”

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Posted 3 months ago

“They aren’t ABTA registered. Fraudulent by all means … The most unhelpful and fraudulent company I have ever dealt with. Paid for a five nights package holidays to Rome from 7/8/24 - 12/8/24, however upon arrival to the hotel I was told that my room suite was not available and they informed the booking company 10 days ago. The hotel showed me their email, but no one bothered to contact me to either give me an option to cancel or accept the alternative accommodation. After standing at the reception with my family of four I was given a very tired room in a different hotel which was a lot lower level than I actually booked and paid for. I contacted love holidays team straightaway with a promise to sort it out in next two hours, however heard nothing. Called them next morning and was given again the same excuse. No one bothered to contact me to find out if we were okay or provided any updates. I took the photos and video of the dates room, sent them over in my holidays time, all I got a pathetic offer of £39 as a compensation. I paid for a 4 star hotel room and service not a two stars. As love holidays failed to address the issue at every single occasion I had no choice to contact my credit card company and put a stop on the payment due to not receiving the service I paid for. I would never book with them again.”

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Posted 3 months ago

loveholidays.com is rated 1.2 based on 2,394 reviews